Learn · Business Fundamentals for Entrepreneurs (Part 2: External Operations)

Lecture 14 of 18week-04

Week 4: Module 7: Part 2: Customer Service Management

Prof. Devdip Purkayastha · IIT Bombay

Credits and licence

From
Business Fundamentals for Entrepreneurs (Part 2: External Operations), IIT Bombay (at NPTEL)
Licence
CC BY-NC-SA, as NPTEL states it. Non-commercial use only.
Attribution
NPTEL states: "Distributed under Creative Commons Attribution-ShareAlike / CC BY - NC - SA", beside a BY-NC-SA badge.
Who can watch
Tweens profiles and older. How courses are placed

All the lectures

  1. Week 1: Module 1: Part1: Market Research Video
  2. Week 1: Module 1: Part2: Market Research Video
  3. Week 1: Module 2: Part 1: Customers and Segments Video
  4. Week 1: Module 2: Part 2: Customers and Segments Video
  5. Week 2: Module 3: Part 1: Value Based Marketing Video
  6. Week 2: Module 3: Part 2: Value Based Marketing Video
  7. Week 2: Module 4: Part 1: Marketing Communication Video
  8. Week 2: Module 4: Part 2: Marketing Communication Video
  9. Week 3: Module 5: Part 1: Sales Channels & Distribution Video
  10. Week 3: Module 5: Part 2: Sales Channels & Distribution Video
  11. Week 3: Module 6: Part 1: B2B & B2C Selling Video
  12. Week 3: Module 6: Part 2: B2B & B2C Selling Video
  13. Week 4: Module 7: Part 1: Customer Service Management Video
  14. Week 4: Module 7: Part 2: Customer Service Management Video
  15. Week 4: Module 8: Part 1: Supply Chain Management Video
  16. Week 4: Module 8: Part 2: Supply Chain Management Video
  17. Week 4: Module 9: Quadrangle of Success Video
  18. Live Session 06-03-2024 Video