Trades Access Common Core Line B: Use Interpersonal Communication Skills

by Camosun College

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No matter what your job is, you will need to communicate with other people. Your communication skills determine how successfully you receive and transmit information. Communication is arguably the most important of all life skills and plays a significant role in all aspects of work and home life. Communication is verbal, written, and non-verbal, and every gesture, voice inflection, or facial movement speaks volumes and conveys information to others.

Description from LibreTexts.

Publisher
BC Campus
Subjects
Workforce, Workforce Fundamentals
Licence
CC BY 4.0, as LibreTexts states it
Who can read
Teens profiles and older, judged from its title and subjects

Contents

LibreTexts writes equations in TeX, and here they show as TeX; the PDF has them typeset.

  1. Front Matter
  2. TitlePage
  3. InfoPage
  4. Table of Contents
  5. Acknowledgments and Copyright
  6. Licensing
  7. Industry Training Authority of BC
  8. Foreword
  9. Symbols Legend
  10. 1: Introduction, Objectives, Resources
  11. 2: Learning Task 1- Describe the Principles of Communication
  12. 2.1: Verbal Communication
  13. 2.2: Written Communication
  14. 2.3: Non-verbal Communication
  15. 2.4: Effective Listening
  16. 2.5: Working in Groups
  17. 2.6: Self-Test 1
  18. 3: Learning Task 2- Describe Effective Listening Techniques
  19. 3.1: Active Listening
  20. 3.2: Self-Test 2
  21. 4: Learning Task 3- Describe the Procedures for Giving and Receiving Feedback
  22. 4.1: Sending Messages
  23. 4.2: Constructive Criticism
  24. 4.3: Self-Test 3
  25. 5: Learning Task 4- Describe Assertive Communication
  26. 5.1: Assertive Communication
  27. 5.2: Self-Test 4
  28. 6: Learning Task 5- Describe Conflict Resolution Techniques
  29. 6.1: Conflict Resolution Techniques
  30. 6.2: Self-Test 5
  31. 7: Learning Task 6- Describe Effective Problem Solving and Decision Making
  32. 7.1: Effective Problem Solving and Decision Making
  33. 7.2: Self-Test 6
  34. 8: Appendix
  35. 8.1: Summary and References
  36. 8.2: Essential Skills Resources
  37. 8.3: Answer Key
  38. Back Matter
  39. Index
  40. Glossary
  41. Detailed Licensing