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6.2: Self-Test 5

Trades Access Common Core Line B: Use Interpersonal Communication Skills · LibreTexts

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    1. Conflict is a disagreement between two or more people based on differences concerning which of the following?
      1. Beliefs
      2. Actions
      3. Opinions
      4. All of the above
    2. What do the most common workplace conflicts result from?
      1. Personal problems between staff members
      2. Jealousy and mistrust of other staff members
      3. Problems between employers and employees
      4. Resource allocations (e.g., differences in department budgets), perceptions, and values
    3. What is the best way for two individuals to settle a resource allocation-related conflict?
      1. Limit interactions with the other individual.
      2. Complain formally in writing to his or her superior.
      3. Agree to disagree and let someone else come up with the solution.
      4. Remove personal opinions, be objective, look at the issue, and try and find a solution that works.
    4. Conflict is inevitable and does not reflect badly on you.
      1. True
      2. False
    5. There is always a winner and a loser in a workplace conflict.
      1. True
      2. False
    6. It is always best to wait until you are calm before discussing a workplace conflict.
      1. True
      2. False
    7. The longer a conflict goes unresolved, the more difficult it becomes to find the source of the problem.
      1. True
      2. False
    8. Being passive or non-assertive is a good strategy when dealing with a conflict.
      1. True
      2. False

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