4.3: Self-Test 3

Trades Access Common Core Line B: Use Interpersonal Communication Skills · LibreTexts

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    1. Which of the following is essential for giving and receiving feedback?
      1. Effective listening
      2. Healthy working and personal relationships
      3. All of the above d. None of the above
    2. What does effective feedback help the receiver of the information do?
      1. Know what behaviour or performance is acceptable or not acceptable.
      2. Know about their work performance and have the ability to ask questions for further clarification
      3. All of the above
      4. None of the above
    3. As an apprentice, from whom will you receive feedback?
      1. Your direct supervisor only
      2. Your employer, supervisor, and co-workers
      3. Your employer, supervisor, co-workers, and clients
      4. Your direct supervisor and his or her superior or human resources
    4. What is the purpose of constructive criticism?
      1. To let you down easily when you make a mistake
      2. To improve your performance or the quality of service
      3. To keep track of what you have done well and advise your supervisor
      4. To keep track of the problems you’ve had and go through them with you at a meeting
    5. Most people find it easy to give and receive effective feedback or constructive criticism.
      1. True
      2. False
    6. Which of the following is not a step used in giving effective feedback?
      1. Remain calm at all times.
      2. Put the feedback into context.
      3. Focus on the person and not the issue.
      4. Remember to give both positive and negative feedback.
    7. Which of the following is not a step used for receiving feedback or constructive criticism?
      1. Listen to what is being said.
      2. Keep your emotions in check and remain respectful at all times.
      3. Ask questions or for advice on how the issue can be handled better in the future.
      4. Be prepared and challenge the speaker on everything that you do not believe is correct.

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