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Topic 10.1.1.2: Introduction to Communication
Opening the book…
Learning Objectives
How does the communication process work?
What does it take to be a competent communicator? And why is it important in our lives?
Successful students will be able to:
define communication
recognize components of the interpersonal communication process
recognize how context can affect shared meaning
explain seven principles of interpersonal communication
explain three interrelated types of interpersonal competence
identify three ways to grow interpersonal competence
You will never be the same after reading this book.
About 70% of our days are spent communicating (Alberts, Martin, & Nakayama, 2016), either face-to-face or through mediated platforms, such as email or text message.
Impressive? Yes, but, alas we often overestimate how well others understand us and how well we understand others. Bummer, yes, but take heart.
The purpose of this book is to give you proven tools and techniques to improve your odds of being understood. It's up to you to use them of course. And in addition to simple how-to advice, we ground all this with some pretty fascinating research.
Interested? Read on. It gets even better.
Even though you've communicating your entire life, you could do better. You know this in your bones. But how? All will be revealed in time.
In this chapter, we will begin our journey by studying the communication process. Context counts, and the principles of communication will guide us. The goal of this and all succeeding chapters is to have you succeed in becoming a competent communicator.