Podcasts · The Inspire Podcast
S2 E18- How To Craft Your Crisis Communication With Jeff Angel & Benjamin Morgan
· 33 min
Episode S2 E18- How To Craft Your Crisis Communication With Jeff Angel & Benjamin Morgan
In today's episode of the Inspire Podcast, Bart speaks with Benjamin Morgan and Jeff Angel from Centre for Crisis and Risk Communications (CCRC).
CCRC prepares organizations for their next crisis by: conducting vulnerability audits, writing and executing crisis communication plans, providing training (crisis and media) and strategic communication counsel.
Listen in to learn the rules of communication during a crisis, and how you can better connect with your stakeholders during this tough time.
Here are some moments from the conversation:
What does the Centre for Crisis & Risk Communications do?- 02:25.1 Did any of your clients prepare for this type of crisis?- 03:14.7 What are your backgrounds?- 04:48.6 Jeff's background- 04:55.9 Ben's background- 06:28.6 What changes in crisis, re: communication- 08:59.6 Dr Vincent Covello- 09:16.4 High stress needs different communication- 09:49.1 How should you communicate in crisis?- 10:17.1 KISS -- keep it to 3- 10:42.4 Modify your communications- 11:38.7 How COVID-19 is different -- the drawn out nature of it- 11:58.9 How to deal with the prolonged crisis of COVID-19- 12:37.9 Dr Kavelo's messaging templates- 12:47.4 Be caring and empathetic- 12:58.1 Follow up with conviction about what needs to be done- 14:07.6 Ben's take on CCO- 14:35.7 Alberta flood example- 14:51.2 People can only remember what they hear first- 16:50.3 Common mistakes leaders make in crisis communication- 19:07.6 Avoid absolute terms that can be subjective- 19:27.8 Loss of credibility- 20:24.8 Federal government not releasing their modeling numbers.. bad idea- 20:37.2 People can deal with tragedy and adversity better than uncertainty- 21:03.3 Doug Ford's communication on COVID-19- 21:46.5 Should the leader of the org be the chief spokesperson?- 23:40.4 Enough with the daily press conferences- 24:20.5 Advice to leaders- 25:56.6 Be sure to add value in your communications....- 26:40.5 "Stay in your laneway"- 26:58.6 Don't share for the sake of it- 27:32.9 Authentic communication- 28:02.9
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