Lecture 15 of 48Week 3 Role of Consumer in Services
Lecture 15 Consumer in the Services Flow
Prof. Jayanta Chatterjee · IIT Kanpur
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- Managing Services, IIT Kanpur (at NPTEL)
- Licence
- CC BY-NC-SA, as NPTEL states it. Non-commercial use only.
- Attribution
- NPTEL states: "Distributed under Creative Commons Attribution-ShareAlike / CC BY - NC - SA", beside a BY-NC-SA badge.
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- Tweens profiles and older. How courses are placed
All the lectures
- Lecture 1 What is a Service?
- Lecture 2 Evolving Service Markets
- Lecture 3 The Service Customers
- Lecture 4 Product Service Systems
- Lecture 5 The Service Act
- Lecture 6 Seamless Service
- Lecture 7 Service Management Elements
- Lecture 8 Core vs Supplementary Services
- Lecture 9 Intangibility of Services
- Lecture 10 Response to IHIP Challenges
- Lecture 11 Process and Promotion
- Lecture 12 Process Issues in Service
- Lecture 13 Challenges of Services
- Lecture 14 Service Uniqueness
- Lecture 15 Consumer in the Services Flow
- Lecture 16 Service Consumer Behavior
- Lecture 17 Customer Co-creation of Services 1
- Lecture 18 Customer Co-creation of Services 2
- Lecture 19 Current Service Map to New Service Design I
- Lecture 20 Current Service Map to New Service Design II
- Lecture 21 Case Study on Service Excellence I
- Lecture 22 Case Study on Service Excellence II
- Lecture 23 Service Excellence - Culture
- Lecture 24 People In Services
- Lecture 25 Position Value Proposition I
- Lecture 26 Position Value Proposition II
- Lecture 27 Branding Services
- Lecture 28 Distributing Services I
- Lecture 29 Distributing Services II
- Lecture 30 Network of Services
- Lecture 31 Strategy for Service Businesses I
- Lecture 32 Strategy for Service Businesses II
- Lecture 33 Strategy for Service Businesses III
- Lecture 34 Introduction to Pricing
- Lecture 35 Services Pricing
- Lecture 36 Services Pricing II
- Lecture 37 Service Quality I
- Lecture 38 Service Quality II
- Lecture 39 Service Quality III
- Lecture 40 Service Complaints and Recovery Strategies
- Lecture 41 Loyalty - Relationship I
- Lecture 42 Loyalty - Relationship II
- Lecture 43 Strategy Canvas - Service Portfolio Analysis
- Lecture 44 Loyalty Relationship
- Lecture 45 Managing Partner Relationships
- Lecture 46 Global Service Ecosystem - Contemporary Issues
- Lecture 47 Service Ecosystem - Service Innovation
- Lecture 48 Service as Systems - A holistic Approach