8.1: Communication in Diverse Groups – Readings and Videos

Readings

The readings and videos emphasize that effective communication in diverse groups requires both awareness of verbal and nonverbal communication cues and the ability to actively listen to different perspectives. Together, they demonstrate how inclusive communication practices, empathy, and respectful engagement foster collaboration, trust, and equitable participation within group settings.

Reading 1
This article examines how nonverbal communication behaviors—such as eye contact, nodding, and facial expressions—influence engagement and effectiveness in collaborative groups. It supports learners in identifying differences between verbal and nonverbal communication and analyzing their impact on group interactions.

Paneth, L., Jeitziner, L. T., Rack, O., Opwis, K., & Zahn, C. (2024). Zooming in: The role of nonverbal behavior in sensing the quality of collaborative group engagement. International Journal of Computer-Supported Collaborative Learning, 19(2), 187–229. https://doi.org/10.1007/s11412-024-09422-7

Reading 2

This reading provides practical strategies for respectful, equitable, and accessible communication across diverse identities, backgrounds, and experiences. It supports active listening, inclusive communication practices, and fostering belonging within groups.

Centers for Disease Control and Prevention. (2024, August 5). Creating inclusive communication. https://www.cdc.gov/niosh/healthcare/communication-resources/inclusive-communication.html

Videos

Video 1

This TEDx talk emphasizes active listening as a tool for understanding different perspectives, reducing conflict, and building meaningful relationships. It directly supports the learning outcome of demonstrating active listening skills across differences in perspectives, identities, and experiences.

Ury, W. (2015, January 7). The power of listening [Video]. TEDx Talks. YouTube. https://www.youtube.com/watch?v=saXfavo1OQo

Videos 2

This presentation explores effective communication practices, including listening, empathy, respect, and awareness of verbal and nonverbal cues. The video supports inclusive communication practices that foster respectful, equitable, and effective group engagement.

Headlee, C. (2015, May 7). How to have a good conversation [Video]. TEDx Talks. YouTube. https://www.youtube.com/watch?v=H6n3iNh4XLI

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