Listening: A Key to Problem Solving

About

Based on "The Jim Cantonelli case" by Norman B. Sigband

Recounts the story of a relatively frequent happening in business. Jim is a hard worker and does excellent job. When an opening occurs in a supervisory position, Jim's boss, Mr. Baker asks him to take the promotion. Jim refuses, but accepts it only after Mr. Baker overrides Jim's refusals. Although Jim tries hard, he is obviously failing as a manager. Mr. Baker realizes it is his fault, not listening to Jim. He tries to find possible solutions, and listens to Jim and finds acceptable solution

Human-made No record of this work says a model made it. What this means.

Archive

Internet Archive, in Educational films

Licence or status

The Internet Archive states none for this item.

Credit

Sigband, Norman B, AIMS Media

Language

English

Who can watch

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