Podcasts · Specifically About Quality
018. How to Align KPIs with Quality Outcomes
· 16 min · S2 E18
Episode 018. How to Align KPIs with Quality Outcomes
KPIs shape behavior—so are yours driving quality or just output? Learn how to select, define, and track KPIs that support customer satisfaction, compliance, and process stability.
The hosts Agata Lewkowska Ph.D. and Christopher Scott share case studies of KPI systems that really work.
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