Podcasts · Where's My Money?

Stop Replacing Stuff: How The Consumer Guarantees Act Could Save You Thousands

7 Jun 2026 · 47 min

Most of us have thrown money at a problem that wasn't actually ours to pay for. A broken TV, faulty car brakes, an appliance that's suddenly stopped working. But what if you already had legal protection and didn't know it?

This week we sit down with Jon Duffy, Chief Executive of Consumer NZ, to unpack the Consumer Guarantees Act, one of the most powerful protections Kiwi consumers have.

We talk about why banks and power companies are struggling to keep customers happy, how confusing pricing and bundled deals can cost us money, and why so many people are leaving cash on the table by not understanding their rights.

Plus, Jon explains the biggest myths around warranties, extended warranties, proof of purchase, second-hand cars, and what to do when a retailer pushes back.

For more information on Consumer NZ and their membership details, check out their website:

https://www.consumer.org.nz/

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Links in the notes 2

• https://www.consumer.org.nz/
• https://url.au.m.mimecastprotect.com/s/bsF4CP7y2vFJ2QgouzfOHxu5Vd?domain=enable.me