Podcasts · Travel Trends with Dan Christian

How Nezasa Is Building the AI Workforce for Travel

24 Sep 2026 · 1 h 03 min

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A trip doesn’t usually become complicated when it’s booked. The real challenges come later, when flights change, strikes are announced, wildfires disrupt plans, hotels overbook or border delays throw an itinerary off course. Suddenly, operations teams are dealing with hundreds of small tasks that take up time, slow down response and eat into margins.

In this Company Spotlight episode, Dan sits down with Manuel Hilty, CEO and Co-founder of Nezasa, the travel technology company behind TripBuilder, to explore how AI could help travel companies manage that complexity.

Manuel shares the story behind Nezasa, from his background as a PhD computer scientist who initially thought travel planning would be relatively straightforward to discovering just how complicated travel distribution, integrations and operations really are. What began with early tour operator clients has grown into a platform used by companies including TUI, supporting everything from complex tailor-made itineraries to dynamic packaging and collaborative planning between travelers and travel professionals.

Then we get into what Nezasa is building next with Tai, its new AI platform designed specifically for travel operations. Manuel explains why simply adding a chatbot isn’t enough and how Tai is being built to work across different AI models while allowing travel companies to create their own no-code agents. The goal is to take on many of the repetitive tasks that consume an operations team’s day, from pre-departure checks and rate sheets to reporting and other routine workflows.

We also look ahead to Tai Guard, which is designed to monitor itineraries from beginning to end, identify potential disruptions early and eventually help teams determine the best response before a small issue turns into a much bigger problem.

For travel companies trying to understand what agentic AI could actually look like in practice, this conversation offers a look at how it could become part of the day-to-day work happening behind every trip.

Learn more at nezasa.com.

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Links in the notes 2

• https://www.buzzsprout.com/2172036/fan_mail/new
• https://nezasa.com/