Podcasts · New Zealand's Financial Market's Authority Podcasts
Occasional Conversation Series: Episode 1 Fairness in Financial Services
· 9:25 · Episode 1
Episode Occasional Conversation Series: Episode 1 Fairness in Financial Services
In the first episode of our new podcast series ‘Occasional Conversations,’ Chief Economist, Stuart Johnson and Senior Adviser, Sophia Scragg discuss a new piece of research around fairness in financial services.
Overall, this research has shown that when presented with specific customer focused scenarios, consumers have a remarkably consistent understanding of what constitutes fairness in financial services.
Transcript
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