From POC Graveyards to Production: How Telcos Make AI Real
· 33 min · S12 E7
Episode From POC Graveyards to Production: How Telcos Make AI Real
AI is no longer the question for telecom. Execution is.
Recorded live at MWC 2026 in Barcelona, Matthew Roberts is joined by Ross McWalter, Head of Business Development from AWS and Amdocs’ Jesse-Lee Fry, VP of Generative AI & Data Growth, for a conversation about why so many AI ambitions still stall before they scale. Together, they explore the gap between proof of concept and production, and why fragmented systems, siloed data, integration complexity, and skills shortages continue to hold telcos back.
The discussion looks at what it really takes to move beyond experimentation: unified data foundations, telco-trained agents, enterprise-grade observability, and a more coordinated operating model for AI across the business. From the contact center to the wider value chain, Ross and Jesse outline a shared vision for turning AI into something operational, measurable, and commercially meaningful.
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