Style: How malls attract shoppers and lift NOI

17 Apr 2026 · 32 min · S7 E16

Episode Style: How malls attract shoppers and lift NOI

0:00 31:42

Retail’s recovery is real—and the best centers are winning through reinvention. Macerich CEO Jackson Hsieh and CBRE Retail Services Lead Todd Caruso discuss what it takes to create premier destinations today: complementary tenant mix, compelling anchors and using experience + technology to drive traffic and performance.

· Retail underwriting now hinges on a small set of KPIs that illuminate performance.

· Trade‑area analytics help focus capital on the right assets.

· Anchor tenant strategies and discipline about occupier selection translate into pricing power.

· Mobile data helps property owners maximize asset performance.

· Leasing velocity drives NOI growth.

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