Podcasts · The Game Changing Attorney Podcast with Michael Mogill

501. Why Human Connection Is Your Law Firm’s Greatest Advantage with Riaz Meghji

· 51 min · S7 E501

Episode 501. Why Human Connection Is Your Law Firm’s Greatest Advantage with Riaz Meghji

0:00 50:50

What is it costing your firm every time a client walks away feeling like a case number instead of a person who was truly heard?

In this episode of The Game Changing Attorney Podcast, Michael Mogill sits down with human connection expert Riaz Meghji to unpack why so many law firms lose clients they never realized were drifting away. Riaz shares the five habits behind his bestselling book, Every Conversation Counts, and why disconnection was spreading through workplaces and relationships long before the pandemic gave it a name. This is a conversation about what it actually takes to make clients, teammates, and family feel truly seen.

Here's what you'll learn:

• Why certainty in high-stakes conversations pushes clients and teammates away instead of building trust • How to tell the difference between sharing from the wound and sharing from the scar as a leader • What it takes to make your team and clients feel genuinely seen, not just heard

Somebody in your life is waiting for you to ask a better question.

(00:00:00) Introduction (00:01:25) The loneliness pandemic before COVID (00:05:37) From awkward teen to TV host (00:14:06) Ask for stories, not answers (00:18:56) Habit 1: Listening without distraction (00:22:04) Accepting bids for connection (00:26:20) Habit 2: Making small talk bigger (00:33:21) Habit 3: The perfect persona (00:38:13) Habit 4: Being assertively empathetic (00:44:49) Habit 5: Making people feel famous

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Links & Resources:

• Every Conversation Counts: The 5 Habits of Human Connection That Build Extraordinary Relationships by Riaz Meghji • The Conscious Parent by Dr. Shefali Tsabary • Raising Conscious Sons by Dr. Shefali Tsabary • John Gottman • Chris Voss • Hugh Jackman • Arsenio Hall

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Learn what sustainable growth can look like for your firm at crispcoach.com.

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Past guests on The Game Changing Attorney Podcast include David Goggins, John Morgan, Alex Hormozi, Randi McGinn, Kim Scott, Chris Voss, Kevin O'Leary, Laura Wasser, John Maxwell, Mark Lanier, Robert Greene, and many more.

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If you enjoyed this episode, you may also like:

• 493. Why Relationships Matter More Than Anything Else with Eddy Arriola • 275. Kim Scott - The Power of Radical Respect • 172. Marcus Lemonis - The Three Keys to Business: People, Process, and Product

Links in the notes 11

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