Calling 995? You may be rerouted to the NurseFirst helpline instead – here’s how it works
· 18 min · S6 E14
Episode Calling 995? You may be rerouted to the NurseFirst helpline instead – here’s how it works
Non-life-threatening 995 calls will be directed to NurseFirst, a triage helpline, under a six-month nationwide trial aimed at easing the burden on emergency services. How exactly does it work, and will the public adapt?
Steven Chia and Otelli Edwards find out from Col Dr David Pflug, chief medical officer of the Singapore Civil Defence Force and Dr Jade Kua, clinical lead for the NurseFirst helpline and senior consultant at the emergency medicine department in Woodlands Health.
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