Podcasts · The Indicator from Planet Money
Consumers are mad as hell and aren't gonna take it anymore
· 9:29
Episode Consumers are mad as hell and aren't gonna take it anymore
Rage. That’s what consumers are feeling right now. A new survey found consumer complaints hit a record high this year. Another from last year found a huge share of consumers felt ‘rage’ with a product or service problem. Just think about the modern consumer experience: hidden fees, ballooning customer support wait times (perpetually experiencing higher call volumes than usual) … shrinkflation! Argh!! What’s going on? On today’s show, unpacking consumer rage. And Heather Timmons, who covers consumer rights for The Guardian, talks about what we might do about it. Fact checking by Sierra Juarez. Your Next Listen — Petty! Econ! Grievances! Connect with The Indicator — Sign up for The Indicator’s weekly newsletter! — Buy the Planet Money book — Find our socials, YouTube and more! For sponsor-free episodes, subscribe to NPR+ Support public media with NPR+ and enjoy perks for over 25 podcasts like this one. This show’s perks include sponsor-free listening. Learn more at plus.npr.org. See pcm.adswizz.com for information about our collection and use of personal data for sponsorship and to manage your podcast sponsorship preferences. NPR Privacy Policy
Links in the notes 11
- https://theacsi.com/news-and-resources/press-releases/2026/08/11/press-release-national-acsi-q2-2026/
- https://customercaremc.com/2025-national-customer-rage-study/
- https://www.theguardian.com/profile/heather-timmons
- https://www.npr.org/people/1268825622/sierra-juarez
- https://www.npr.org/2026/07/27/nx-s1-5907115/petty-econ-grievances
- https://npr.org/indicatornewsletter
- https://lnk.to/i3AukBdDWE
- https://linktr.ee/indicator_npr
- https://plus.npr.org/
- https://pcm.adswizz.com
- https://www.npr.org/about-npr/179878450/privacy-policy
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