About
You manage your own emotions at work -- and your coworkers' and customers' emotions, too. How do you do it without burning out? To find out how to get into character, deliver a great performance and avoid exhaustion, Adam Grant talks with actor John Lithgow and takes you inside the call center at Zappos as well as the hospitality philosophy of an acclaimed restauranteur. This episode is brought to you by Accenture, Bonobos, JPMorgan Chase & Co. and Warby Parker. (Audio only)
The talk
Credits and licence
- Institution
- TED
- Department
- WorkLife with Adam Grant
- Speaker
- WorkLife with Adam Grant
- Year
- 2018
- Level
- For everyone
- Language
- English
- Source
- TED
- Licence
- CC BY-NC-ND 4.0, as TED states it. Non-commercial use only, and no changed versions. TED's terms
- Attribution
- TED Talks are licensed by TED under Creative Commons BY-NC-ND 4.0 International and are shown here in TED's own player, as TED's usage policy asks.
- Who can watch
- TED gives no rating. Invisible Network shows it to Teens profiles and older, judged from what the source says about it. How courses are placed