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Talk52 min

Quality Assurance : from quality control to TQM/TQL

D. Perrin · CERN

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About

What is meant with \"Quality\" ? - How is Quality \"measured\" ? - How is a QA system structured, built and assessed ? What are the reference standards ? are some of the questions addressed by these lectures. The constraints, advantages, benefits, \"pros and cons\" of a system management are analysed. Application to services, research, education, organisations and administrations are presented. The natural evolution from quality control , quality systems and quality management to self assessment is sketched..

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The talk

  1. Quality Assurance : from quality control to TQM/TQL 2000-02-15 · 52 min · CERN's player

Credits and licence

Institution
CERN
Department
CERN Academic Training Lecture,383
Speaker
D. Perrin
Year
2000
Level
Graduate
Language
English
Subjects
Economics, Society and politics
Source
CERN
Licence
CERN, as CERN states it. CERN's terms
Attribution
© CERN. CERN provides its audiovisual media free of charge for educational and informational use, credited to CERN; this lecture is shown in CERN's own player.
Who can watch
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