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Talk49 min

Update on Service Management project

Reinoud Martens and Mats Moller · CERN

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About

GS and IT Service Management project status meeting --------------------------------------------------------------------------

Distribution: Sigurd Lettow, Frederic Hemmer, Thomas Pettersson, David Foster, Matti Tiirakari, GS&IT Service Providers

When and where: Thursday 2nd September at 10:00-11:30 in IFiltration Plant (222-R-001)

Dear All,

We would like to inform you about progress made on different topics like the Service Catalogue, the new Service Management Tool and the Service Desk. We would also like to present the plan for when we hope to "go live" and what this will mean for all of you running and providing services today.

We will need your active support and help in the coming months to make this happen.

GS&IT Service Management Teams Reinoud Martens, Mats Moller.

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The talk

  1. Update on Service Management project 2010-09-02 · 49 min · CERN's player

Credits and licence

Institution
CERN
Department
Service Management
Taught by
Reinoud Martens, Mats Moller
Year
2010
Language
English
Subjects
Business and management
Source
CERN
Licence
CERN, as CERN states it. CERN's terms
Attribution
© CERN. CERN provides its audiovisual media free of charge for educational and informational use, credited to CERN; this lecture is shown in CERN's own player.
Who can watch
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