Talk1 h 13 min

Presentation of new features in ServiceNow

Olaf Van Der Vossen and Patricia Mendez Lorenzo · CERN

About

We would like to present a few important new features in SNOW like SLAs, new visibility levels, new priority matrix, revised notifications, etc.

This will be a one hour presentation with the possibility to raise questions and have on-line demonstrations.

Friday 8.6 at 16:00 - 17:00 in the BE Auditorium (B 6-2-024)

Hope to see you all,

GS and IT Service Management Team .

0:00:00 Slide 1

0:00:27 Slide 2

0:03:10 Slide 3

0:03:50 Slide 4

0:04:11 Slide 5

0:04:22 Slide 6

0:04:36 Slide 7

Institution: CERN
Department: Service Management
Taught by: Olaf Van Der Vossen, Patricia Mendez Lorenzo
Year: 2012
Language: English
Subjects: Business and management
Source: CERN
Licence: CERN, as CERN states it. CERN's terms
Attribution: © CERN. CERN provides its audiovisual media free of charge for educational and informational use, credited to CERN; this lecture is shown in CERN's own player.
Who can watch: CERN gives no rating. Invisible Network shows it to Tweens profiles and older, judged from what the source says about it. How courses are placed