Introduction to Tourism and Hospitality in BC 2e

by Morgan Westcott and Wendy Anderson

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This textbook is an introduction to the tourism and hospitality industry in British Columbia, and is written with a first year college and university audience in mind. It is a collaborative work with input from educators, industry leaders, employers, and past graduates of BC’s tourism and hospitality management programs.

Description from LibreTexts.

Publisher
BC Campus
Subjects
Workforce, Hospitality
Licence
CC BY 4.0, as LibreTexts states it
Who can read
Teens profiles and older, judged from its title and subjects

Contents

LibreTexts writes equations in TeX, and here they show as TeX; the PDF has them typeset.

  1. Front Matter
  2. TitlePage
  3. InfoPage
  4. Table of Contents
  5. Licensing
  6. 1: History and Overview
  7. 1.1: What is Tourism?
  8. 1.2: Global Overview
  9. 1.3: Canada Overview
  10. 1.4: British Columbia Overview
  11. 1.5: Conclusion
  12. 1.6: Impacts of Tourism
  13. 1.1: What is Tourism?
  14. 2: Transportation
  15. 2.1: Air
  16. 2.2: Rail
  17. 2.3: Water
  18. 2.4: Land
  19. 2.5: Trends and Issues
  20. 2.6: Conclusion
  21. 3: Accommodation
  22. 3.1: Hotels
  23. 3.2: Camping and RV Accommodation
  24. 3.3: Operations
  25. 3.4: Trends and Issues
  26. 3.5: Conclusion
  27. 4: Food and Beverage Services
  28. 4.1: Food and Beverage Sector Performance
  29. 4.2: Types of Food and Beverage Providers
  30. 4.3: Types of Food and Beverage Customers
  31. 4.4: Operations
  32. 4.5: Trends and Issues
  33. 4.6: Conclusion
  34. 5: Recreation
  35. 5.1: Overview
  36. 5.2: Recreation and Adventure Tourism in BC
  37. 5.3: Trends and Issues
  38. 5.4: Conclusion
  39. 6: Events, Culture, Heritage, and Sport (Entertainment)
  40. 6.1: Festivals and Events
  41. 6.2: Meetings, Conventions, and Incentive Travel (MCIT)
  42. 6.3: Attractions
  43. 6.4: Trends and Issues
  44. 6.5: Conclusion
  45. 7: Travel Services
  46. 7.1: Components of Travel Services
  47. 7.2: Travel Services in Canada and BC
  48. 7.3: Tourism Services
  49. 7.4: Trends and Issues
  50. 7.5: Conclusion
  51. 8: Services Marketing
  52. 8.1: The Evolution of Marketing
  53. 8.2: Differences Between Goods and Services
  54. 8.3: Planning for Services Marketing
  55. 8.4: Consumer Behaviour in Tourism and Hospitality
  56. 8.5: Reaching the Consumer
  57. 8.6: Bringing it All Together
  58. 8.7: Trends and Issues
  59. 8.8: Conclusion
  60. 9: Customer Service
  61. 9.1: Customer Experience
  62. 9.2: Communication Strategies
  63. 9.3: Exceeding Expectations with Remarkable Service
  64. 9.4: Loyalty and Customer Relationships
  65. 9.5: Summary
  66. 9.6: Conclusion
  67. 10: Environmental Stewardship
  68. 10.1: Definitions and Environmental Stewardship Ideas
  69. 10.2: Tourism and Climate Change
  70. 10.3: Environmental Stewardship Theory in Tourism
  71. 10.4: Environmental Management in BC
  72. 10.5: Mitigating Tourism and Hospitality Impacts
  73. 10.6: Conclusion
  74. 11: Risk Management and Legal Liability
  75. 11.1: Overview
  76. 11.2: Risk Management Process
  77. 11.3: Laws and Regulations
  78. 11.4: Insurance
  79. 11.5: Occupational Health and Safety in Tourism
  80. 11.6: Conclusion
  81. 12: Indigenous Tourism
  82. 12.1: Indigenous People in Canada
  83. 12.2: Tourism, Colonialism, Indigenous Human Rights and Reconciliation
  84. 12.3: Indigenous Tourism in Canada
  85. 12.4: Indigenous Tourism in BC
  86. 12.5: Conclusion
  87. 13: Careers and Work Experience
  88. 13.1: Career Planning
  89. 13.2: Work Experience
  90. 13.3: Integrating Planning with Education and Experience
  91. 13.4: Tourism and Hospitality Success Stories
  92. 13.5: Conclusion
  93. 14: Back to the Big Picture- Globalization and Trends
  94. 14.1: Globalization and the Tourism Industry
  95. 14.2: Top Trends
  96. 14.3: Conclusion- The View from British Columbia
  97. Back Matter
  98. Index
  99. Glossary
  100. Detailed Licensing