Diversity and Difference in Communication

by The Open University

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Interpersonal communication in health and social care services is by its nature diverse. As a consequence, achieving good or effective communication whether between service providers and service users, or among those working in a service means taking account of diversity, rather than assuming that every interaction will be the same. This text explores the ways in which difference and diversity impact on the nature of communication in health and social care services.

Description from LibreTexts.

Publisher
The Open University
Subjects
Social Sciences, Communication
Licence
CC BY-NC-SA, as LibreTexts states it. Non-commercial use only.
Who can read
Teens profiles and older, judged from its title and subjects

Contents

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  1. Front Matter
  2. TitlePage
  3. InfoPage
  4. About this Book
  5. Table of Contents
  6. Licensing
  7. Table of Contents
  8. Acknowledgements
  9. Introducing Diversity and Difference
  10. 1: ‘Difference’ and Communication
  11. 1.1: A Communication ‘Problem’?
  12. 1.2: Analyzing communication problems
  13. 1.3: Ways of understanding ‘difference’
  14. 1.4: The social construction of ‘difference’
  15. 1.5: ‘Difference’ and identity
  16. 1.6: Reflecting on Identity
  17. 1.7: Aspects of Identity
  18. 1.8: ‘Difference’, power and discrimination
  19. 1.9: Experiencing Prejudice and Discrimination
  20. 2: Ethnicity
  21. 2.1: ‘Race’, Ethnicity and Communication
  22. 2.2: ‘Race’
  23. 2.3: Ethnicity
  24. 2.4: Describing your Ethnicity
  25. 2.5: Ethnic Categories
  26. 2.6: ‘Racialization’ and racism
  27. 2.7: The process of 'Racialization'
  28. 2.8: The Impact of 'Racialization'
  29. 2.9: Being on the receiving end
  30. 2.10: Working with Difference
  31. 2.11: Ethnic Matching
  32. 2.12: Services for Inter-Ethnic Communications
  33. 2.13: Employing interpreters and link workers in health and social care
  34. 2.14: Challenging Racism
  35. 2.15: Exploring anti-oppressive practice
  36. 3: Gender
  37. 3.1: Thinking About Gender
  38. 3.2: Talking about gender
  39. 3.3: Reflecting on gender and Identity
  40. 3.4: Where does gender come from?
  41. 3.5: Gender and Power
  42. 3.6: Gender and power in the workplace
  43. 3.7: Gender and power in helping relationships
  44. 3.8: Gender and difference
  45. 3.9: The Revival of Gender Essentialism
  46. 3.10: Men and Women Communicating Differently?
  47. 3.11: Critiquing gender Essentialism
  48. 3.12: The implications of gender differences in communication
  49. 3.13: Gender and Parenting
  50. 3.14: Changing Fatherhood Identities
  51. 4: Disability
  52. 4.1: What is Disability?
  53. 4.2: Technologies of help?
  54. 4.3: Disability and Communication
  55. 4.4: The Politics of Disability
  56. Back Matter
  57. Conclusion
  58. References
  59. Index
  60. Index
  61. Glossary
  62. Detailed Licensing