Opening the book…
- Garvin, D. (1987). Competing on the Eight Dimensions of Quality. Retrieved on November 7, 2019, from HBR Garvin.
- Wikipedia contributors. (2019). W. Edwards Deming. In Wikipedia, The Free Encyclopedia. Retrieved on November 9, 2019, from Wikipedia - Deming.
- Saylor Academy. (2012). Producing for Quality. Retrieved on November 9, 2019, from Producing for Quality.
- Wikipedia contributors. (2019). International Organization for Standardization. In Wikipedia, The Free Encyclopedia. Retrieved on January 2, 2020, from Wikipedia - International Organization for Standardization.
- Certification.
- American Society for Quality. (n.d.). THE DEFINE, MEASURE, ANALYZE, IMPROVE, CONTROL (DMAIC) PROCESS. Retrieved on January 22, 2020, from ASQ - DMAIC.
- Wikiquote - Ishikawa.
6.4.6: References is shared under a CC BY-NC 4.0 license and was authored, remixed, and/or curated by LibreTexts.
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