Business Writing For Everyone

by Arley Cruthers

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Business Writing For Everyone is an inclusive guide to writing in the workplace. The book takes a process-oriented, storytelling approach to composition: focusing less on genre and more on the decisions that effective business communicators make. Business Writing For Everyone also contains interactive H5P activities for students to test their learning, and activities for further reflection that instructors can use in the classroom or assign as homework.

Description from LibreTexts.

Publisher
Kwantlen Polytechnic University
Subjects
Business
Licence
CC BY-NC 4.0, as LibreTexts states it. Non-commercial use only.
Who can read
Tweens profiles and older, judged from its title and subjects

Contents

LibreTexts writes equations in TeX, and here they show as TeX; the PDF has them typeset.

  1. Front Matter
  2. TitlePage
  3. InfoPage
  4. Table of Contents
  5. Licensing
  6. Chapter 1: Exploring Your Reading and Writing Beliefs
  7. 1.1: Looking Back
  8. 1.2: What do Experts say about Reading and Writing?
  9. 1.3: How do I use this Book?
  10. 1.4: Why doesn’t this Book just tell me What to do?
  11. 1.5: Key Takeaways
  12. 1.6: Activities for Further Reflection
  13. Chapter 2: The Writing Process
  14. 2.1: Questions for Reflection
  15. 2.2: Brenda Knights Narrative
  16. 2.3: What is the Writing Process?
  17. 2.4: What Role do Emotions Play in Writing?
  18. 2.5: Ways the Switch Up Your Writing Process
  19. 2.6: The Writing Process in the Workplace
  20. 2.7: Joe’s Writing Process
  21. 2.8: Test Your Knowledge
  22. 2.9: Key Takeaways
  23. 2.10: Activities for Further Reflection
  24. Chapter 3: Context, Audience, Purpose
  25. 3.1: Questions for Reflection
  26. 3.2: Brenda Knights Narrative
  27. 3.3: Why use Communication Models?
  28. 3.4: The Communication Process
  29. 3.5: Applying the Communication Process
  30. 3.6: Anmol’s Story
  31. 3.7: Key Takeaways
  32. 3.8: Activities for Further Reflection
  33. Chapter 4: Style and Tone
  34. 4.1: Questions for Reflection
  35. 4.2: Brenda Knights Narrative
  36. 4.3: Why Pay Attention to Style and Tone
  37. 4.4: Sailing the 7 C’s
  38. 4.5: Plain Language
  39. 4.6: Inclusive Language
  40. 4.7: Practice What You Learned
  41. 4.8: What is Voice?
  42. 4.9: Key Takeaways
  43. 4.10: Activities for Further Reflection
  44. Chapter 5: Organizing Your Ideas
  45. 5.1: Questions for Reflection
  46. 5.2: Brenda Knights Narrative
  47. 5.3: Philip's Story
  48. 5.4: Organizing Your Ideas
  49. 5.5: Headings, Subheading and Lists
  50. 5.6: Writing Effective Paragraphs
  51. 5.7: Reverse Outlining
  52. 5.8: Test Your Knowledge
  53. 5.9: Key Takeaways
  54. 5.10: Activities for Further Reflection
  55. Chapter 6: Writing Emails, Memos, Letters and Instant Messages
  56. 6.1: Questions for Reflection
  57. 6.2: Brenda Knights Narrative
  58. 6.3: Reviewing CMAPP
  59. 6.4: Meet the Genres
  60. 6.5: Writing Memos
  61. 6.6: Writing Letters
  62. 6.7: Writing Letters
  63. 6.8: Writing Instant Messages
  64. 6.9: Netiquette
  65. 6.10: Test Your Knowledge
  66. 6.11: Key Takeaways
  67. 6.12: Activities for Further Reflection
  68. Chapter 7: Communicating Good, Neutral and Negative Messages
  69. 7.1: Questions For Reflection
  70. 7.2: Brenda Knights Narrative
  71. 7.3: Delivering Good or Neutral News
  72. 7.4: Delivering Positive and Neutral Messages to Multiple Audiences
  73. 7.5: Bad News Messages
  74. 7.6: Delivering a Bad News Message
  75. 7.7: Breaking Bad News on Social Media
  76. 7.8: Practice What You Learned
  77. 7.9: Key Takeaways
  78. 7.10: Activities For Further Reflection
  79. Chapter 8: Persuading Your Reader
  80. 8.1: Questions for Reflection
  81. 8.2: Brenda Knights Narrative
  82. 8.3: Persuasion- It's Everywhere
  83. 8.4: Two Hierarchies of Needs
  84. 8.5: The Rhetorical Triangle- Ethos, Pathos and Logos
  85. 8.6: The Spectrum of Allies
  86. 8.7: Key Takeaways
  87. 8.8: Activities for Further Reflection
  88. Chapter 9: The Research Process
  89. 9.1: Questions for Reflection
  90. 9.2: Brenda Knights Narrative
  91. 9.3: Why Use Sources
  92. 9.4: Asking Research Questions
  93. 9.5: Narrowing your Focus
  94. 9.6: Types of Sources
  95. 9.7: Conducting Interviews and Surveys
  96. 9.8: Fantastic Sources and Where to Find Them
  97. 9.9: Making a Source Plan
  98. 9.10: What if You can't find Sources for Your Topic?
  99. 9.11: Evaluating Sources
  100. 9.12: Key Takeaways
  101. 9.13: Activities for Further Reflection
  102. Chapter 10: 10a- Citing Sources
  103. 10.1: Questions for Reflection
  104. 10.2: Karan's Story
  105. 10.3: Workplace vs. Academic Citation
  106. 10.4: What is Academic Integrity?
  107. 10.5: What is Citing?
  108. 10.6: How to Cite Sources
  109. 10.7: Creating In-Text Citations and References
  110. 10.8: Test Your Knowledge
  111. 10.9: Key Takeaways
  112. 10.10: Activities for Further Reflection
  113. Chapter 11: 10b- Making An Argument Using Sources
  114. 11.1: Questions for Reflection
  115. 11.2: Brenda Knights Narrative
  116. 11.3: Making an Argument
  117. 11.4: Synthesizing Sources
  118. 11.5: Key Takeaways
  119. 11.6: Activities for Further Reflection
  120. Chapter 12: Writing Reports
  121. 12.1: Questions for Reflection
  122. 12.2: Brenda Knights Narrative
  123. 12.3: Audience Analysis in Reports
  124. 12.4: Types of Reports
  125. 12.5: Organizing Reports
  126. 12.6: Writing Formal Reports
  127. 12.7: Key Takeaways
  128. 12.8: Activities for Further Reflection
  129. Chapter 13: Visual Communication Strategies
  130. 13.1: Questions for Reflection
  131. 13.2: Brenda Knights Narrative
  132. 13.3: Audience Analysis in Document Design
  133. 13.4: Types of Graphics
  134. 13.5: Gestalt Theory
  135. 13.6: Working with Graphics
  136. 13.7: Revising Graphics
  137. 13.8: Key Takeaways
  138. 13.9: Activities for Further Reflection
  139. Chapter 14: Oral Presentations
  140. 14.1: Questions for Reflection
  141. 14.2: Brenda Knights Narrative
  142. 14.3: Importance of Oral Presentations
  143. 14.4: What's Public Speaking?
  144. 14.5: Public Speaking as Advocacy
  145. 14.6: Communicating Ethically
  146. 14.7: Communication is Constitutive, Contextual and Cultural
  147. 14.8: Public Speaking Anxiety
  148. 14.9: Verbal Communication Strategies
  149. 14.10: Key Takeaways
  150. 14.11: Activities for Further Reflection
  151. Chapter 15: Revision and Remixing
  152. 15.1: Questions for Reflection
  153. 15.2: Brenda Knights Narrative
  154. 15.3: Revising, Editing, Proofreading
  155. 15.4: What is Remixing?
  156. 15.5: Remixing Gritty
  157. 15.6: Test Your Revision Skills
  158. 15.7: Key Takeaways
  159. 15.8: Activities for Further Reflection
  160. Chapter 16: Social Media Communication
  161. 16.1: Questions for Reflection
  162. 16.2: Brenda Knights Narrative
  163. 16.3: Social Media Communication in the Workplace
  164. 16.4: Social Media Communication in Action- Special K Cereal
  165. 16.5: Key Takeaways
  166. 16.6: Activities for Further Reflection
  167. Chapter 17: Peer Review
  168. 17.1: Questions for Reflection
  169. 17.2: Brenda Knights Narrative
  170. 17.3: Peer Review in the Workplace
  171. 17.4: Peer Review in Class
  172. 17.5: Key Takeaways
  173. Chapter 18: Communicating For Employment
  174. 18.1: Questions for Reflection
  175. 18.2: Brenda Knights Narrative
  176. 18.3: Audience Analysis and Algorithms
  177. 18.4: Audience Analysis- Customization is Key
  178. 18.5: Writing an Effective Resume
  179. 18.6: Writing an Effective Cover Letter
  180. 18.7: Key Takeaways
  181. 18.8: Activities for Further Reflection
  182. Chapter 19: Getting Along With Other People
  183. 19.1: Questions for Reflection
  184. 19.2: Brenda Knights Narrative
  185. 19.3: Intrapersonal Communication
  186. 19.4: Interpersonal Communication
  187. 19.5: Rituals of Conversation
  188. 19.6: Conflict in the Work Environment
  189. 19.7: Check Your Knowledge
  190. 19.8: Intercultural Communication
  191. 19.9: Understanding Team Dynamics
  192. 19.10: Activities for Further Reflection
  193. Back Matter
  194. Index
  195. Glossary
  196. Detailed Licensing