Managing People

by Mabel Gehrett

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This course is designed to establish a foundation for front line supervisory effectiveness. Concepts in this course will develop practical skills in hiring, training, communication, motivation, counseling, employee evaluation and conflict resolution. The course includes important theories and readings, case studies, relevant videos, and self-assessment to develop a supervisory philosophy of their own.

Description from LibreTexts.

Publisher
Western Technical College
Subjects
Business
Licence
CC BY 4.0, as LibreTexts states it
Who can read
Tweens profiles and older, judged from its title and subjects

Contents

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  1. Front Matter
  2. TitlePage
  3. InfoPage
  4. Table of Contents
  5. Licensing
  6. 1: Module 1 - Management and Leadership
  7. 1.1: Leadership Skills Assessment
  8. 1.2: The Difference Between Managers and Leaders
  9. 1.3: Leadership
  10. 1.3.1: Introduction
  11. 1.3.2: The Nature of Leadership
  12. 1.3.3: The Leadership Process
  13. 1.3.4: Types of Leaders and Leader Emergence
  14. 1.3.5: The Trait Approach to Leadership
  15. 1.3.6: Behavioral Approaches to Leadership
  16. 1.3.7: Situational (Contingency) Approaches to Leadership
  17. 1.3.8: Substitutes for and Neutralizers of Leadership
  18. 1.3.9: Transformational, Visionary, and Charismatic Leadership
  19. 1.3.10: Leadership Needs in the 21st Century
  20. 1.3.11: Summary
  21. 1.4: WATCH- Bases of Power
  22. 1.5: WATCH- Why Good Leaders Make You Feel Safe
  23. 2: Module 2 - Selection and Hiring, and Employee Training
  24. 2.1: Introduction
  25. 2.1.1: Achieving High Performance through Human Resources Management
  26. 2.1.2: Employee Recruitment
  27. 2.1.3: Employee Selection
  28. 2.1.4: Employee Onboarding and Orientation
  29. 2.1.5: Onboarding, New Hire Training, and Coaching and Mentoring
  30. 2.2: 4 Criteria of Workforce Planning
  31. 2.3: Discussion Topic
  32. 2.4: Human Resources Documents
  33. 2.5: The Pursuit of Happyness Job Interview
  34. 2.6: Legal Considerations in Selection
  35. 2.7: The Power of Effective Onboarding
  36. 3: Module 3 - Employee Evaluation and Counseling
  37. 3.1: Performance Appraisal Systems
  38. 3.2: Employee Training and Development
  39. 3.2.1: Techniques of Performance Appraisal
  40. 3.2.2: Feedback
  41. 3.3: Performance Management
  42. 3.4: Performance Reviews Then and Now
  43. 3.5: Identifying Poor Performers
  44. 3.6: Identifying the Causes of Poor Performance
  45. 3.7: Laws Impacting Performance Management
  46. 3.8: How to Coach An Underperforming Employee
  47. 4: Module 4 - Employee Motivation and Communication
  48. 4.1: Motivation - Questions to Consider
  49. 4.1.1: Motivation - Direction and Intensity
  50. 4.1.2: Content Theories of Motivation
  51. 4.1.3: Process Theories of Motivation
  52. 4.1.4: Recent Research on Motivation Theories
  53. 4.1.5: Summary
  54. 4.2: REVIEW and WATCH - Goal Theory
  55. 4.3: Managerial Communication
  56. 4.3.1: The Process of Managerial Communication
  57. 4.3.2: Types of Communications in Organizations
  58. 4.3.3: Factors Affecting Communications and the Roles of Managers
  59. 4.3.4: Managerial Communication and Corporate Reputation
  60. 4.4: Maslow
  61. 4.5: Business Stakeholders
  62. 4.6: Stakeholder Communication
  63. 5: Module 5 - Managing Teams
  64. 5.1: Managing Teams
  65. 5.1.1: Teamwork in the Workplace
  66. 5.1.2: Team Development Over Time
  67. 5.1.3: Things to Consider When Managing Teams
  68. 5.1.4: Opportunities and Challenges to Team Building
  69. 5.1.5: Team Diversity
  70. 5.1.6: Multicultural Teams
  71. 5.1.7: Summary
  72. 5.2: Characteristics of an Effective Team
  73. 5.3: What It Takes To Be a Successful Team
  74. 5.4: How To Build Great Teams
  75. 5.5: Conflict - Use It, Don't Defuse It
  76. 5.6: Cross-Cultural Management
  77. 6: Module 6 - Conflict Resolution
  78. 6.1: Chapter Introduction
  79. 6.1.1: Conflict in Organizations- Basic Considerations
  80. 6.1.2: Causes of Conflict in Organizations
  81. 6.1.3: Resolving Conflict in Organizations
  82. 6.2: Workplace Conflict
  83. 6.3: The Do's and Don'ts of Workplace Conflict
  84. 6.4: Addressing Conflict with Simon Sinek
  85. 6.5: The 5 Conflict Styles
  86. Back Matter
  87. Index
  88. Glossary
  89. Detailed Licensing
  90. Detailed Licensing