Captioning problems: how to report them

Write to the person responsible for captioning

Invisible Network is run by Voyage Tracable, LLC. Captioning problems go to:

Name: David Charlot
Company: Voyage Tracable, LLC
Email: david@voyagetracable.com
Telephone: (667) 771-6155
Post: 3478 Caravelle St, Sarasota, FL 34240

Write in whatever way suits you: email, a letter, or a call through a relay service.

What helps us find the problem

The film, show or channel, and its page's address if you have it.
The date and time you watched, and where in the film or programme the problem was.
What went wrong: captions missing, words wrong or left out, captions late or early, captions covering something, or captions that will not turn on.
The device, the browser, and any screen reader or other assistive technology you use.
What you would like done.
How you would like us to answer (email, letter, telephone, TTY or relay), and how to reach you.

The Federal Communications Commission

In the United States you can also send a written complaint about captioning to the Federal Communications Commission, within 60 days of the problem. The FCC's guide to captioning of Internet video says how.

Things you can change yourself

Captions on or off: the CC button in the player, or c. Which language or kind of captions: Subtitles in the player's settings menu, where a film or channel has more than one.
How captions look (size, colours, font, edges, background and window): Caption style in the player's settings menu, or Settings, which shows a preview. Choose Your device's there to use the caption style set in your device's accessibility settings.
Whether captions start on: Default Captions in Settings.

Live channels show captions where the broadcaster's stream carries them. A channel's page says whether its stream carried captions when it was last checked.

Or tell us without giving your name

This form asks nothing about you, so we cannot write back. To get an answer, write to the contact above.

Accessibility on Invisible Network