# Data Analytics and the Customer Service Experience at the National Library of Medicine

Learn how librarians can collaborate with IT, library leadership and other stakeholders to make customer experience (CX) findings relevant for product owners. Discover several ways librarians can incorporate the skills of librarianship into the creation of reporting for CX and web analytics and improve the products and services that are provided to the public including information on the "vizathon" project.

- Kind: Film
- Year: 2023
- By: Library Of Congress
- Archive: [Library of Congress](https://www.loc.gov/item/2025661560/)
- Licence or status: Rights statement at the Library of Congress (as the archive states it)
- Credit: Library of Congress
- Who can watch: Teens profiles and older (the archive gives no rating; placed by Invisible Network from its collection and subjects)

[Watch now](https://invisiblenetwork.ai/watch/archive/loc/2025661560?play=1)