# Reader Focused Writing Orientation: Plain Language Letter

Department of Veterans Affairs Reader Focused Writing Orientation: Plain Language Letter AVA20434VNB1 - 1998 Focus groups with veterans indicate how official letters need to be improved. VA top management explain why plain language (reader-focused writing) is so important to customer service. Research experts explain how people process information.

- Kind: Educational
- Year: 1998
- By: Department of Veterans Affairs
- Genres: Education
- Archive: [Internet Archive](https://archive.org/details/gov.ntis.ava20434vnb1)
- Licence or status: [Public domain (Creative Commons dedication)](http://creativecommons.org/licenses/publicdomain/) (as the archive states it)
- Who can watch: Teens profiles and older (the archive gives no rating; placed by Invisible Network from its collection and subjects)

[Watch now](https://invisiblenetwork.ai/watch/archive/ia/gov.ntis.ava20434vnb1?play=1)