# How to Reset Your IT Operations and Build for Intelligent Response - with Luke Rotta of Charles Schwab

An episode of [The AI in Business Podcast](https://invisiblenetwork.ai/podcast/670771965), 24 Jul 2026, 20 min.

Audio: https://traffic.libsyn.com/secure/techemergence/Ed_BigPanda_Final_Audio_External_Podcast_2_Luke_Rotta_7.23.2026.mp3?dest-id=151434

The pace of modern IT operations is collapsing under the volume of alerts and the slow speed at which teams can contextualize data during active incidents. In this episode, Luke Rotta, Director of Site Reliability Engineering at Charles Schwab, examines how fragmented tooling, slow triage, and human‑driven workflows create persistent drag on response speed in conversation with host Yolandi de Weerdt, and why AI‑driven pattern recognition and automation meaningfully change that equation. He highlights how leaders can reduce operational noise, build trust in automation through simulation, and sequence high‑volume workflows to move teams from reactive firefighting toward more intelligent, reliable operations. This episode is sponsored by BigPanda. Emerj works with a select group of AI vendors to reach Fortune 500 decision makers through research, media, and direct access. If you want to be considered, download our media kit at emerj.com/AD1

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