# Ep. 30: Returning a Faulty Product

An episode of [Kiwi English Booster](https://invisiblenetwork.ai/podcast/1896763590), 3 Oct 2026, 3:12.

Audio: https://dts-api.xiaoyuzhoufm.com/track/698d19108139996c3708060c/6ac1927a195d838e2aed0bd0/media.xyzcdn.net/698d19108139996c3708060c/FlzDuBIqFf2i8G_9SQhJMwRZDhvK.m4a

在本期节目中，我们将模拟购买的商品出现故障去商店退货的场景。学习如何向店员提出退换货要求，并掌握 faulty、refund、store credit 以及新西兰的消费者保障法（CGA）等地道表达！ \[00:09\] Intro Kia ora! Welcome back to the 'Kiwi English Booster'. This is Episode 30, and today we are looking at consumer rights. You bought a kettle or a toaster, and it stops working after just a few days. How do you return it? Let's listen to this conversation between a customer and a retail assistant. \[00:33\] Conversation Assistant: Kia ora! How can I help you at the service desk today? Customer: Kia ora. I bought this electric kettle last week, but it seems to be faulty. It won't turn on at all. Assistant: Oh, sorry about that. Do you have the receipt with you? Customer: Yes, I've got it right here. It was purchased just five days ago. Assistant: Awesome, thanks. Since it's within the trial period, we can offer you a replacement, or would you prefer a full refund? Customer: I'd actually prefer a refund, if that's alright. Assistant: Sure thing. I can put it back onto the card you paid with. Customer: That's perfect, thank you. I'm glad it's so straightforward. Assistant: No worries. Under the Consumer Guarantees Act, we've got you covered. Just tap your card here, please. Customer: Sweet as. Cheers for that! \[01:22\] Explains That went smoothly! Let's break down the key terms. First, Faulty. Spelled F-A-U-L-T-Y. Meaning not working correctly or containing a defect. Second, Refund. Spelled R-E-F-U-N-D. Getting your money back for a product. Third, Consumer Guarantees Act. Spelled C-O-N-S-U-M-E-R, space, G-U-A-R-A-N-T-E-E-S, space, A-C-T. Usually called the CGA. This is the New Zealand law that protects consumers and ensures products are of acceptable quality. Finally, Service desk. The counter in a large shop where returns and exchanges are handled. Now let's hear the conversation one more time at normal speed. \[02:16\] Conversation copy Assistant: Kia ora! How can I help you at the service desk today? Customer: Kia ora. I bought this electric kettle last week, but it seems to be faulty. It won't turn on at all. Assistant: Oh, sorry about that. Do you have the receipt with you? Customer: Yes, I've got it right here. It was purchased just five days ago. Assistant: Awesome, thanks. Since it's within the trial period, we can offer you a replacement, or would you prefer a full refund? Customer: I'd actually prefer a refund, if that's alright. Assistant: Sure thing. I can put it back onto the card you paid with. Customer: That's perfect, thank you. I'm glad it's so straightforward. Assistant: No worries. Under the Consumer Guarantees Act, we've got you covered. Just tap your card here, please. Customer: Sweet as. Cheers for that! \[03:00\] End Brilliant! Now you know how to return a faulty item and stand up for your consumer rights under Kiwi law. Keep your receipts safe just in case! Thanks for tuning in to the Kiwi English Booster. Catch you later! 前往小宇宙评论区与主播互动

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