# 018. How to Align KPIs with Quality Outcomes

An episode of [Specifically About Quality](https://invisiblenetwork.ai/podcast/1819216688), 21 Jan 2026, 16 min.

Audio: https://anchor.fm/s/1058fccfc/podcast/play/113813089/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-0-11%2F415885493-44100-2-6da3e21563b35.m4a

KPIs shape behavior—so are yours driving quality or just output? Learn how to select, define, and track KPIs that support customer satisfaction, compliance, and process stability. The hosts Agata Lewkowska Ph.D. and Christopher Scott share case studies of KPI systems that really work. 📩 Subscribe to the podcast newsletter & get free downloads: https://www.qualitywise.pl/en/podcast-specifically-about-quality/ 💼 Book your free consultation: https://www.qualitywise.pl/enProduced by "We See Sound"

Shows are listed from Apple Podcasts' charts and directory, and Podcast Index where it is used. Every show and episode belongs to its publisher and plays from the publisher's own feed; this site hosts none of them.