# How to APOLOGISE and SAY SORRY at work - Business English lesson + DISCOUNT coaching call!

An episode of [Breakout Business English - Improve your vocabulary and confidence using English at work.](https://invisiblenetwork.ai/podcast/1616739393), 2 Jun 2025, 25 min.

Audio: https://www.buzzsprout.com/2022761/episodes/17269155-how-to-apologise-and-say-sorry-at-work-business-english-lesson-discount-coaching-call.mp3

Send us Fan Mail Apologising at work and saying you're sorry in English can be difficult, especially if you speak English as a second language. If you want to sound more native and natural when speaking English at work then this podcast can help. Today's episode is about apologising to your colleagues and offering apologies. You'll hear some natural and native vocabulary, for both formal and informal situations, as well as some great grammar structures to help you communicate better in English. So, if you need to apologise to a colleague at work, I hope you find this episode useful. Also, if you're studying for the IELTS, TOEFL, or Cambridge English tests and exams then you might find some of the vocabulary in this episode really useful. Book a session with me: https://www.breakoutbusinessenglish.com This podcast is all about helping you to communicate better, in English, at work. I work with international English speakers from around the world who use English, at work, as a second or third language and I hope that I can bring some of the ideas, vocabulary, and grammar, from those sessions, to you in this podcast. Don’t forget that my full time job is helping international professionals who use English at work to improve their communication skills. So, if you need English to do your job but don’t speak it natively then maybe we can work together to help you to achieve your language goals. Book a session with me: https://www.breakoutbusinessenglish.com Support the show Book a coaching session with me at: https://www.breakoutbusinessenglish.com

## Transcript

Welcome to the Breakout Business English podcast, where I help you to communicate better and at work in English. Hi everyone, my name is Chris and I'm a business English coach and tutor. Thank you so much for listening. And today's topic: is How to apply. Apologize. Work and say that you are sorry in a professional way.Sometimes things go wrong. We all make mistakes at some point. And we all need to apologize from time to time. In today's podcast... We're going to be listening to some natural and native sounding examples of how to apologize at work. We'll be hearing some great ways to accept someone's apology. We'll look at some vocabulary that we can use to sound more formal and natural in our apologies. And we'll look at some informal and casual vocabulary that's still appropriate for use at work in these kind of professional contexts.So let's get started. First, let's get started with apologizing. We're going to follow a simple system today that we can call the four A's of an apology.So, in order, the first A is to admit to the mistake. Or agree with the facts of the situation. Starting by making sure that you're talking about the same thing as the other person is definitely important. Miscommunication happens frequently At work? And we definitely want to avoid it. When we're giving. Apologies. The second A is for... Knowledge. You Here, we need to show the other person that we understand the impact that our actions have had. The third A stands for Apologise. This is the point in your statement in what you say? Where you can use words like sorry, and apologise. Although it's a key part of any apology, however, it can be quite weak on its own. Our final E stands for This is where we need to talk. About what we're going to do. To correct the situation. That we're going to take and how we're going to act moving forwards. And we make sure that the consequences are as few or as small as possible. We mitigate the consequences. And I should say that the four A's here

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