# Calling 995? You may be rerouted to the NurseFirst helpline instead – here’s how it works

An episode of [Deep Dive](https://invisiblenetwork.ai/podcast/1491441787), 5 Jun 2025, 18 min.

Audio: https://dts.podtrac.com/redirect.mp3/traffic.omny.fm/d/clips/7740012e-e1bd-4f85-81c4-a7f50047134a/053184de-200a-4a53-a80c-ab6e006ab608/4bf79aad-cafa-4fd7-8a09-b2f3008689a5/audio.mp3?utm_source=Podcast&in_playlist=22e00ef9-7730-4062-8cd4-ab6e006ab624

Non-life-threatening 995 calls will be directed to NurseFirst, a triage helpline, under a six-month nationwide trial aimed at easing the burden on emergency services. How exactly does it work, and will the public adapt? Steven Chia and Otelli Edwards find out from Col Dr David Pflug, chief medical officer of the Singapore Civil Defence Force and Dr Jade Kua, clinical lead for the NurseFirst helpline and senior consultant at the emergency medicine department in Woodlands Health. See omnystudio.com/listener for privacy information.

## Transcript

[0:03] Speaker 1: You're listening to a CNA podcast.
[0:07] Speaker 2: Hi everybody, uh, warm welcome back to another episode of
[0:10] Speaker 2: Deep Dive. Now today we are going to be talking
[0:12] Speaker 2: about something that you might need to use it at
[0:14] Speaker 2: some point in your life or you have. Uh, we're
[0:16] Speaker 2: talking about medical emergencies and ambulances. And speaking of which, Steve,
[0:20] Speaker 2: have you ever tried dialing 995? Yes, I have actually. Yeah.
[0:24] Speaker 2: So sometime back my dad fell down. He was 85
[0:27] Speaker 2: at the time.
[0:27] Speaker 2: down, you know, cut his head. There was blood, he
[0:29] Speaker 2: was semi-conscious, so we're a bit worried, didn't know what
[0:32] Speaker 2: to do. So we called 995 and the ambulance came.
[0:35] Speaker 2: And I think that's one of the most immediate responses
[0:37] Speaker 2: right because we are very familiar with 995, but there
[0:40] Speaker 2: is actually another option. It's called nurse first. So that's
[0:43] Speaker 2: what we want to talk about. There's a new helpline
[0:44] Speaker 2: called Nurse first so that if you have a non-emergency
[0:47] Speaker 2: case and you
[0:48] Speaker 2: Call up 995, they may divert you to this number
[0:51] Speaker 2: who can then address your concerns and point you in
[0:53] Speaker 2: the right direction to get medical help. Yeah, so we
[0:56] Speaker 2: are here to learn more about Nurse first. It's actually
[0:58] Speaker 2: a 6 month trial nationwide. And here with us today
[1:03] Speaker 2: we have Colonel Doctor David Fluke, Chief Medical Officer, Singapore
[1:07] Speaker 2: Civil Defense Force. Nice to meet everyone.
[1:09] Speaker 2: We also have Dr. Jadeua, a senior consultant in emergency
[1:13] Speaker 2: medicine department in Woodlands Health and also clinical lead for
[1:16] Speaker 2: the nurse first helpline. Hi guys, thanks for having me
[1:19] Speaker 2: here today.
[1:19] Speaker 2: OK, welcome guys. So let's give some people some idea
[1:22] Speaker 2: of just how crazy the number of calls are, you know,
[1:25] Speaker 2: because we were surprised. So SCDF responded to 245,000 calls
[1:30] Speaker 2: last year, which amounts to about 672 calls in a day. Wow,
[1:37] Speaker 2: there's a whole lot. David, can you share with us,
[1:39] Speaker 2: I mean, are all these calls emergency, what's the percentage
[1:42] Speaker 2: of them? What are some of the most bizarre calls
[1:44] Speaker 2: that you get? Well, I don't think it's so much
[1:46] Speaker 2: that they're bizarre. The first thing is to
[1:48] Speaker 2: The highlight is that there's been a very big difference
[1:51] Speaker 2: from just 10 years ago. I mean 10 years ago
[1:53] Speaker 2: we were seeing about 450 calls per day and suddenly
[1:57] Speaker 2: now it's ramped up to about 670, 680 calls per day.
[2:01] Speaker 2: Of that, of course, there are a lot that definitely
[2:04] Speaker 2: require emergency care, but there's a certain percentage, um, and
[2:08] Speaker 2: this is about 5 to 10 calls per day, which
[2:10] Speaker 2: are non-emergency and actually would not benefit from being evacuated
[2:15] Speaker 2: to hospitals through the EMS.
[2:17] Speaker 2: SCDF. So you're saying again out of 672 calls a day,
[2:21] Speaker 2: roughly 5 to 10 are just non-emergency calls. That's right.
[2:24] Speaker 2: What are they calling about? Give us an example. Well,
[2:26] Speaker 2: I mean, one example that I personally faced as emergency
[2:28] Speaker 2: physician at NUH was an elderly lady who called 995
[2:32] Speaker 2: who really needed help because she had ran out of
[2:34] Speaker 2: a prescription. There was nothing actually wrong with her in
[2:38] Speaker 2: terms of her physical health, but she just didn't know
[2:41] Speaker 2: where to get the help she needed out basically like
[2:44] Speaker 2: just maybe um oh no, you know.
[2:46] Speaker 2: What should I do next? Exactly. So what happened was
[2:49] Speaker 2: because this program wasn't in place at that time, she
[2:52] Speaker 2: was referred and came over to the emergency department and
[2:55] Speaker 2: we filled up her prescription. She ended up sitting in
[2:57] Speaker 2: the A&E for 2-3 hours before she's being seen because
[3:01] Speaker 2: it's a non-emergency case. All in all, she didn't really
[3:05] Speaker 2: get the appropriate help that she required. And now that's
[3:08] Speaker 2: what we're hoping to address some of these situations where
[3:10] Speaker 2: truthfully she needed some help, but probably just not from
[3:13] Speaker 2: the 995 number, right?
[3:15] Speaker 2: OK, so, so Jay, can you tell us a bit
[3:16] Speaker 2: about nurse first, you know, the idea behind it is
[3:19] Speaker 2: supposed to help alleviate some of that burden on the
[3:21] Speaker 2: emergency call system, right? And it's been around since 2022,
[3:25] Speaker 2: but it was just focused in the northern part of Singapore.
[3:28] Speaker 2: So now it's going to be nationwide. So um nurse
[3:31] Speaker 2: first is a medical triage helpline. So triage is a
[3:34] Speaker 2: concept of sorting out. We help the caller.
[3:38] Speaker 2: To understand how severe the condition might be and therefore
[3:41] Speaker 2: where they should seek help. So this could range from
[3:44] Speaker 2: going to the emergency department, it could range from going
[3:48] Speaker 2: to the urgent care center, going to a GP or
[3:51] Speaker 2: simply staying home and doing some self-care. So this is
[3:55] Speaker 2: really important work, it needs to be done quickly enough
[3:58] Speaker 2: so that the caller can get the right help that
[4:00] Speaker 2: they need, but it needs to be safe enough so
[4:03] Speaker 2: that the caller knows where to go.
[4:05] Speaker 2: So this concept of a medical triage helpline is something
[4:09] Speaker 2: that other countries do as well. So this already exists
[4:12] Speaker 2: in the UK, in Japan, and Denmark, and we're very
[4:15] Speaker 2: proud to do this now in Singapore. But help us
[4:18] Speaker 2: understand how it actually works. So when they call 995,
[4:20] Speaker 2: they say I've got this situation and then the person
[4:25] Speaker 2: Taking that 995 call will then do the first level
[4:28] Speaker 2: of triage, so to speak, as an evaluation, right? So
[4:31] Speaker 2: if you were to call the nurse first helpline itself,
[4:33] Speaker 2: which is 626-26262, then our trained nurses would assess what
[4:39] Speaker 2: the situation is and through a series of questions, guide
[4:42] Speaker 2: you on where to go. Can you give us some
[4:43] Speaker 2: examples like what kind of questions? So let's take a
[4:46] Speaker 2: typical example of chest pain.
[4:48] Speaker 2: So if a caller calls up and says, I have
[4:50] Speaker 2: chest pain, then our nurses are trained to ask them
[4:52] Speaker 2: a series of questions based on validated protocols and which
[4:56] Speaker 2: have professional medical oversight, and they'll ask them some questions
[5:00] Speaker 2: to determine that this is not a life threatening condition.
[5:04] Speaker 2: If it were a life threatening condition, we would say
[5:06] Speaker 2: you should call 995 so that an ambulance can take
[5:08] Speaker 2: you to the emergency department.
[5:10] Speaker 2: Um, and then down the line, right? So are the
[5:12] Speaker 2: questions that would help them to decide whether they should
[5:14] Speaker 2: go to an urgent care center or whether they can
[5:16] Speaker 2: go to a GP or stay home. So this is
[5:18] Speaker 2: the same process whether they come in for chest pain
[5:20] Speaker 2: or whether they call and say I've got back pain,
[5:22] Speaker 2: I've got tummy pain, I've got fever.
[5:24] Speaker 2: And so that's when people call 62626262. Is it a
[5:28] Speaker 2: nurse on the other side? That's right. So this is
[5:30] Speaker 2: a trained nurse she's trained in emergency and telephone triage
[5:34] Speaker 2: and um it's very, very safe and what we're actually
[5:36] Speaker 2: piloting this time around, what we're announcing is our collaboration
[5:40] Speaker 2: with 995. So if you were to call 995 and
[5:44] Speaker 2: the 995 dispatcher.
[5:45] Speaker 2: Discovers that this is not a life-threatening emergency, then they
[5:50] Speaker 2: would transfer the call to us at nurse first. So
[5:52] Speaker 2: I'm curious to know what has the public reaction been
[5:54] Speaker 2: for this pilot, right? They call 995, perhaps expecting ambulance,
[5:58] Speaker 2: you know, right at their doorstep, but then didn't happen,
[6:00] Speaker 2: you sort of redirected them to nurse first. What sort of,
[6:03] Speaker 2: have you got any, you know, sort of negative feedback
[6:05] Speaker 2: or really like irate uh patients? The EMS system provides
[6:10] Speaker 2: a certain level of certainty and uh Singaporeans do expect that.
[6:15] Speaker 2: So there is some change management required, but the assurance
[6:18] Speaker 2: that we give is this is really safe. We have
[6:20] Speaker 2: our own triage systems internally with the op center. There's
[6:23] Speaker 2: also further triage by nurse first and it's really about
[6:26] Speaker 2: making sure that you receive the care that you need,
[6:28] Speaker 2: that's matched according to your needs. We expect that it
[6:31] Speaker 2: will take some time for Singaporeans to accept this.
[6:35] Speaker 2: of the nurse first. But in general, we do have
[6:37] Speaker 2: positive cases and feedback and for things like um one
[6:41] Speaker 2: case I recall is one of a small amount of
[6:44] Speaker 2: burns because when you burn something, of course, your first
[6:46] Speaker 2: reaction if you don't know what to do is to
[6:47] Speaker 2: panic and then call 995. But honestly, most burns are
[6:51] Speaker 2: very small when you touch like a hot handle or
[6:53] Speaker 2: hot pan.
[6:54] Speaker 2: And that was something that nurse first can provide the reassurance,
[6:57] Speaker 2: the advice on the treatment and subsequent care plan about
[7:02] Speaker 2: that burn is like in your press release, you mentioned
[7:05] Speaker 2: burns which are like 15%. I mean, to the average person,
[7:08] Speaker 2: what is 15%? Yeah, and do you have video calls
[7:12] Speaker 2: to see like, oh, OK, this is actually a 20%
[7:14] Speaker 2: burn or like what sort of the actual protocol is
[7:19] Speaker 2: to describe to the
[7:20] Speaker 2: A person on the other end of the line, uh,
[7:22] Speaker 2: what is the size in terms of coin size and
[7:24] Speaker 2: palm size, and they would just estimate something that they
[7:27] Speaker 2: would understand and communicate and from there we do the
[7:30] Speaker 2: back-end medical processes. So we want to simply be able
[7:34] Speaker 2: to understand what the situation is like through the questions
[7:38] Speaker 2: that are on the protocol and just to answer your question,
[7:40] Speaker 2: your palm is 1%. 1%, that's right.
[7:46] Speaker 2: So 15% is like I freak out, right? So if you,
[7:53] Speaker 2: so just to highlight, if you did feel like something
[7:56] Speaker 2: bad is happening and you did feel like you were
[7:58] Speaker 2: freaking out, no one's saying that you shouldn't be calling 995.
[8:01] Speaker 2: So if you know that you say you're calling on
[8:04] Speaker 2: behalf of your grandpa and your grandpa looks like he's
[8:06] Speaker 2: having a heart attack, we're saying it's appropriate to call 995.
[8:09] Speaker 2: But if you weren't sure, let's say you sprained your
[8:11] Speaker 2: ankle and
[8:12] Speaker 2: You weren't sure, is this a fracture, is this a sprain?
[8:14] Speaker 2: Should I just put some rubbing ointment on it? Then
[8:17] Speaker 2: if you call the nurse was helpline, our nurses would
[8:20] Speaker 2: guide you on where to go. If you had called 995,
[8:24] Speaker 2: then the 995 call center would say, OK, this sounds
[8:28] Speaker 2: like this is not a life-threatening emergency. We're going to
[8:31] Speaker 2: now transfer the call to nurse first and nurses can
[8:33] Speaker 2: take it from there. Why? Because the 995 call center
[8:37] Speaker 2: is so busy and they
[8:38] Speaker 2: are highly trained professionals to be able to handle life-threatening situations.
[8:42] Speaker 2: They ask you a few questions to Mr. Tan, you
[8:46] Speaker 2: can actually call nurse helpline. They can help you with this. Well,
[8:49] Speaker 2: in this particular situation, what will happen is they will
[8:51] Speaker 2: transfer the call. That's right. So it makes it easier
[8:54] Speaker 2: process for the caller. So nurse first, you had one
[8:58] Speaker 2: single operator before this nationwide trial, two nurses that are
[9:01] Speaker 2: manning the line at any point in time, manning the lines.
[9:04] Speaker 2: 8 to 11, that's 8 to 11 every day including weekends,
[9:08] Speaker 2: public holidays, but just sounds so. Well, at the moment
[9:14] Speaker 2: it's enough, but we're monitoring the situation carefully. So should
[9:17] Speaker 2: we have to upscale the whole operation, we're ready to
[9:20] Speaker 2: do that. How does this compare to 1777? We've heard
[9:24] Speaker 2: about those that non-emergency number which you are also supposed
[9:27] Speaker 2: to call in a non-emergency situation. Is it the same
[9:30] Speaker 2: thing or is it different?
[9:31] Speaker 2: Well, I think in comparison, this is a nurse, a
[9:34] Speaker 2: clinician on the other end of the line. They can
[9:37] Speaker 2: provide advice not just on the right sighting, but also
[9:40] Speaker 2: on first aid, can advise appropriate management on site, uh,
[9:43] Speaker 2: on what they should do, and it's slightly different from 177.
[9:47] Speaker 2: That being said, 1777.
[9:48] Speaker 2: is going to be one of our alternative care pathways
[9:51] Speaker 2: that can be routed through nurse first if it's deemed
[9:55] Speaker 2: that it's appropriate for that patient. It's more for conveyance,
[9:58] Speaker 2: let's put it that way, whereas nurse first is a
[10:01] Speaker 2: medical triage helpline, so we'll be able to help you
[10:04] Speaker 2: to decide where to go.
[10:06] Speaker 2: How to get there and uh if you can stay home,
[10:08] Speaker 2: what sort of first aid you should do. What we
[10:10] Speaker 2: really want to do is to raise medical literacy in Singapore, right?
[10:13] Speaker 2: We want people to be able to figure out what's
[10:16] Speaker 2: going on with their bodies to understand, you know, what
[10:19] Speaker 2: kind of medication to take, how to do first aid
[10:21] Speaker 2: at home for things like burns, but that's super important.
[10:24] Speaker 2: We want to make sure that the paramedics who are
[10:27] Speaker 2: trained to handle life threatening situations and the emergency physicians
[10:31] Speaker 2: who are trained to handle life-threatening situations are able to
[10:35] Speaker 2: do that.
[10:35] Speaker 2: The work efficiently without them seeing maybe the kinds of
[10:39] Speaker 2: cases that we better suited for a GP for instance.
[10:42] Speaker 2: But here's one other question. So we have to come
[10:43] Speaker 2: back to the operating hours of nurse first. It ends
[10:46] Speaker 2: at 11 p.m. at night. What is the peak for
[10:49] Speaker 2: emergency calls like like you know like 5 to 7
[10:52] Speaker 2: or like morning time when families are rushing their kids.
[10:56] Speaker 2: I mean, in general, when people are up, they're busy,
[10:59] Speaker 2: they're traveling, that's when we have a lot of emergency
[11:01] Speaker 2: situations occur peak in the in the 7 to 9.
[11:05] Speaker 2: 5 to 7. That's right. So we tend to see
[11:07] Speaker 2: peaks then we usually have reduced load during when it's
[11:10] Speaker 2: after dark, and we cater manpower for that as well.
[11:15] Speaker 2: So now after office hours, so after 11 p.m. if
[11:19] Speaker 2: there's no nurse first hotline to call, what happens then?
[11:22] Speaker 2: So the default, of course, 995 is available for 24/7,
[11:26] Speaker 2: we have no public holidays off. OK, OK, OK, so
[11:32] Speaker 2: can call you anytime. Yeah, no, I switch off my phone.
[11:35] Speaker 2: And I remember I read somewhere this guy, he drank
[11:39] Speaker 2: 3 cans of beer and I think he couldn't urinate
[11:41] Speaker 2: and then he called up 995 for instance. So what,
[11:44] Speaker 2: what I mean what sort of unusual calls do you get,
[11:47] Speaker 2: you know, the most recent one you can recall. I
[11:50] Speaker 2: don't be shy. More critically, to every single patient, their challenge,
[11:56] Speaker 2: their medical problem is of course of utmost importance to them.
[11:59] Speaker 2: We need
[11:59] Speaker 2: To see things from a systems perspective and which means
[12:03] Speaker 2: we need to hear our response accordingly. So yes, everyone
[12:06] Speaker 2: who feels that their situation is an emergency can call 995,
[12:09] Speaker 2: and we need some flexibility which Nurse first provides for
[12:12] Speaker 2: us to hear that response accordingly. I'm not saying the
[12:15] Speaker 2: example you really shouldn't call 995. In fact, if I
[12:18] Speaker 2: couldn't pass urine, I'd be very worried. I would definitely
[12:21] Speaker 2: call 995 because the guy already.
[12:24] Speaker 2: That's why this brain wasn't, you know, telling the thing
[12:27] Speaker 2: what to do. So give us more examples, right? Like
[12:29] Speaker 2: 995 and then versus you know nurse first headache toothache. Yeah,
[12:36] Speaker 2: define what is considered an emergency and when is it
[12:38] Speaker 2: not considered an emergency. I know it's very hard, but
[12:41] Speaker 2: give us some idea.
[12:44] Speaker 2: So an example. So there was a case where someone
[12:47] Speaker 2: was eating crap and then bit down and then subsequently
[12:51] Speaker 2: had tooth pain and then my mom actually lost. This
[12:56] Speaker 2: happens pretty frequently to that individual. It is severe pain
[13:00] Speaker 2: and extremely uncomfortable and for sure it seems like an emergency,
[13:05] Speaker 2: but from a
[13:06] Speaker 2: Medical perspective, from a systems perspective, this will be more
[13:09] Speaker 2: appropriate place by giving first aid advice through nurse first
[13:12] Speaker 2: and then rerouting to an appropriate dental physician or dental
[13:15] Speaker 2: surgeon according the term non life threatening an indicator as
[13:19] Speaker 2: in like, yes, it hurts, but I know I will
[13:22] Speaker 2: live to see another day, you know. Yes, I think
[13:24] Speaker 2: that's a good term to describe a category of cases,
[13:27] Speaker 2: but it's difficult to convey that over the
[13:29] Speaker 2: Phone to the caller, which is why the nurses are
[13:32] Speaker 2: trained to ask certain questions. First of all, to make
[13:34] Speaker 2: sure that this isn't a life-threatening emergency. So for your
[13:38] Speaker 2: example of someone who calls him with a headache, if
[13:40] Speaker 2: this was the person's like the worst headache of their lives,
[13:43] Speaker 2: if this is associated with fever and a scary rash,
[13:45] Speaker 2: you know, then we're thinking about big emergencies, then that
[13:49] Speaker 2: caller would be led to call 995 or go to
[13:52] Speaker 2: the emergency room.
[13:53] Speaker 2: Um, but if it turns out that this was an
[13:55] Speaker 2: infrequent headache, this was a typical headache for this patient,
[13:59] Speaker 2: usually results with some medication, and down the line it's
[14:01] Speaker 2: sort of discovered that this is not something that requires
[14:04] Speaker 2: a 995 ambulance to bring them to an emergency department,
[14:08] Speaker 2: then they might say, do you know what, maybe you
[14:10] Speaker 2: can wait till morning and go to the GP. I
[14:13] Speaker 2: also want to ask you
[14:14] Speaker 2: Some time back I I learned about urgent care centers.
[14:16] Speaker 2: You mentioned that briefly, but I think a lot of
[14:18] Speaker 2: people are not aware that there's an option to visit
[14:21] Speaker 2: an urgent care center which provides almost the same facilities
[14:24] Speaker 2: as A&E for so-called non life threatening. So you break
[14:28] Speaker 2: your leg, you have a bitten into a chili crab
[14:30] Speaker 2: and it's stabbing you, you can go to an urgent
[14:33] Speaker 2: care center for those, right?
[14:34] Speaker 2: So why has that sort of not really taken off?
[14:38] Speaker 2: I mean, and is that something that we are still addressing?
[14:41] Speaker 2: Should people still be looking at that as an option
[14:42] Speaker 2: as well? If one were to call up nurse first,
[14:46] Speaker 2: then our nurses would be trained to guide you towards
[14:49] Speaker 2: either going to the urgent care center or a GP
[14:51] Speaker 2: or staying home. So this is because different centers like
[14:54] Speaker 2: the emergency department, urgent care center, GP obviously your own home.
[14:57] Speaker 2: You're differently equipped, you know, and so um you're scoped
[15:00] Speaker 2: out to deal with different kinds of conditions. So I
[15:03] Speaker 2: mean back to the whole aging population, right? I would
[15:06] Speaker 2: imagine the the workload would also increase right with the calls.
[15:10] Speaker 2: Do you think there's certain other areas that also need
[15:12] Speaker 2: to shift? I don't know like polyclinics, I don't know,
[15:14] Speaker 2: opening a bit later or more or like, you know,
[15:17] Speaker 2: certain areas that perhaps would be looked into?
[15:20] Speaker 2: Yeah, well, nationally, there's many, many different initiatives that are
[15:23] Speaker 2: looking at this piece which we call alternate care pathways.
[15:27] Speaker 2: Nurse First is one part of that solution. We're working
[15:30] Speaker 2: together with a lot of the polyclinics, with a lot
[15:33] Speaker 2: of the different aging centers and things like that to
[15:36] Speaker 2: see what we can do to help to bridge different
[15:38] Speaker 2: gaps for different populations and like you rightly pointed out,
[15:41] Speaker 2: the aging population is one of concern.
[15:43] Speaker 2: So we do need to, uh, we're working on that
[15:45] Speaker 2: piece and how to better site care for them, particularly
[15:47] Speaker 2: in the community, because community care of the elderly is
[15:51] Speaker 2: well known to have better outcomes than actually care in
[15:53] Speaker 2: the hospital. So this is a piece that we hope
[15:55] Speaker 2: to explore in the upcoming few years. Yeah, just to
[16:00] Speaker 2: educate the public on because you know.
[16:03] Speaker 2: I feel like there's so many things that Singaporeans can
[16:06] Speaker 2: do to help themselves, to help as caregivers, but maybe
[16:10] Speaker 2: they just don't know how to do that. I'm just
[16:12] Speaker 2: also curious to know which are some of the countries
[16:14] Speaker 2: whose EMS services are excellent and that it would be,
[16:18] Speaker 2: we can copy bits of it that would be ideal
[16:20] Speaker 2: for Singapore's population and all that.
[16:23] Speaker 2: Well, we do actually engage with a lot of other
[16:25] Speaker 2: countries to learn lessons from them, but in particular, this
[16:28] Speaker 2: nurse first type solution is one that's been rolled out,
[16:31] Speaker 2: I think in UK, Denmark, Japan, Finland, quite a number
[16:35] Speaker 2: of countries with very mature EMS systems and we are
[16:38] Speaker 2: trying to adopt best practices from all these countries and
[16:41] Speaker 2: Yeah, further exploring other parts of other solutions from other
[16:44] Speaker 2: countries as well. So in a nutshell, life-threatening emergency call 995,
[16:49] Speaker 2: but do know that there is a nurse first option
[16:52] Speaker 2: for non-emergency cases which is 626-26262. So those are the
[16:58] Speaker 2: two numbers we now need to know. Yeah, if you
[17:01] Speaker 2: feel an emergency, call 995. If not, call 626-26262.
[17:07] Speaker 2: I just keep dialing 2 until the line is picked
[17:10] Speaker 2: up by someone, you know, yeah. Alright guys, this has
[17:12] Speaker 2: been an episode of Deep Dive. Thanks so much for
[17:14] Speaker 2: joining us. We hope you've learned something and you now
[17:16] Speaker 2: know who to call in light of that situation. Let's
[17:19] Speaker 2: give a shout out to our team. We have Tiffany Ong,
[17:22] Speaker 2: Junai Johari, Joanne Chan, Saya Win, Allison Jenna, and also
[17:26] Speaker 2: video by Hanida Amin. Thank you so much and see
[17:29] Speaker 2: you now.

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