# Ep. 145: Supervisory Intervention by Retail Conduct Supervisors

An episode of [Toronto Centre Podcasts](https://invisiblenetwork.ai/podcast/1477654945), 24 Apr 2024, 26 min.

Audio: https://audio.cohostcdn.com/show/321bdfb2-63b2-4f50-b7cb-14cc0d07ce51/episode/2ebea68e-8fec-40e4-96c3-4dbd0d62be01/episode_02cde08cb6073ee511492becf5862fd2.mp3

The nature of retail conduct supervision, which can often be more prescriptive and rules based, can result in different approaches to intervention. This TC Note and accompanying podcast discusses how supervisors should take a more proactive risk-based approach to dealing with potential areas of misconduct and apply the key principles of risk-based supervision to facilitate an earlier identification and remediation of issues. Speaker: Karen Badgerow, Program Leader, Toronto Centre Host: Chuin Hwei Ng, Senior Program Director, Toronto Centre Read the transcript here. Read their biographies here. https://www.torontocentre.org/

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