# Building Processes that Serve Everyone

An episode of [Bank Notes](https://invisiblenetwork.ai/podcast/1459646064), 10 Nov 2021, 28 min.

Audio: https://traffic.libsyn.com/secure/banknotes/08_BNGCR_Mark_Roe_102521_1.mp3?dest-id=867161

Mark Roe is the Head of Risk Culture at the Australian Prudential Regulation Authority (APRA). With a background in Criminology, he brings a unique perspective to the supervision of governance, behavior and culture. In this episode of "Banking Culture Reform: Norms, Mindsets, and Decision-Making," Mark shares his perspective on why risk culture matters and how organizations can impact decision-making among staff.

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