# When Mistakes Are Inevitable, But Not an Option

An episode of [Bank Notes](https://invisiblenetwork.ai/podcast/1459646064), 5 Dec 2023, 52 min.

Audio: https://traffic.libsyn.com/secure/banknotes/110923_preston_cline.mp3?dest-id=867161

In a high stakes environment where mistakes can be catastrophic, how can an organization plan for human error? When does shared expertise within a group prove most valuable, and when might it make more sense to foster cognitive diversity? Why do some after-action reviews successfully establish a consensus-driven vision forward, while others stir up feelings of shame, blame, and guilt? In this episode, Preston B. Cline, co-founder and Director of Research at the Mission Critical Team Institute, shares observations and best practices from working with teams in immersive, all-consuming environments where the margin for error is near zero.

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