# Reforming the Financial Services Industry

An episode of [Bank Notes](https://invisiblenetwork.ai/podcast/1459646064), 10 Nov 2021, 34 min.

Audio: https://traffic.libsyn.com/secure/banknotes/09_BNGCR_Mikael_Down_102521_1.mp3?dest-id=867161

Mikael Down worked as the Executive Director for Assessment, Policy and Insights at the Financial Services Culture Board, an industry body that assesses culture at financial institutions in the UK and helps to design cultural interventions at member firms. In this episode of "Banking Culture Reform: Norms, Mindsets, and Decision-Making," Mikael shares his perspective on how cultural norms in the UK banking sector have evolved in recent years, including the pandemic's impact on firms' relationships with their employees.

Shows are listed from Apple Podcasts' charts and directory, and Podcast Index where it is used. Every show and episode belongs to its publisher and plays from the publisher's own feed; this site hosts none of them.