# 984: Building AI Agents Where 99.9% Accuracy Isn't Good Enough, with Raju Malhotra

An episode of [Super Data Science: ML & AI Podcast with Jon Krohn](https://invisiblenetwork.ai/podcast/1163599059), 17 Apr 2026, 29 min.

Audio: https://www.podtrac.com/pts/redirect.mp3/chrt.fm/track/E581B9/arttrk.com/p/VI4CS/pscrb.fm/rss/p/traffic.megaphone.fm/SUPERDATASCIENCEPTYLTD1336114623.mp3?updated=1776411410

Raju Malhotra, Chief Product and Technology Officer at Certinia, talks to Jon Krohn about the so-called SaaSpocalypse and how agentic AI is proving the doomsayers wrong. Listen to the episode to hear more about Certinia’s work with Salesforce and building with Agentforce 360, the three elements required for enterprise-grade agents, how AI agents have benefitted Certinia’s customers, and how to keep your work portfolio fresh and interesting to recruiters. Additional materials: www.superdatascience.com/984 Interested in sponsoring a SuperDataScience Podcast episode? Email natalie@superdatascience.com for sponsorship information. In this episode you will learn: • (01:24) What Certinia does for professional services companies • (08:45) Why the "SaaSpocalypse" is wrong • (13:19) Agentforce 360 and how Certinia builds on it • (15:06) The three elements required for enterprise-grade agents • (18:02) How AI agents have impacted Certinia's customers

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