# iPhone 17 first impressions, passkeys & easy travel insurance app (139, September 13, 2025)

An episode of [Rich On Tech](https://invisiblenetwork.ai/podcast/1120941458), 13 Sep 2025, 1 h 46 min.

Audio: https://podtrac.com/pts/redirect.mp3/traffic.omny.fm/d/clips/e73c998e-6e60-432f-8610-ae210140c5b1/e2dbcb5d-f67c-4a90-ac3c-b1b900f9b41b/83d0a0a5-e702-440e-88e9-b357018432c7/audio.mp3?utm_source=Podcast&in_playlist=60b5debe-4c1e-4de5-9b9b-b1b900f9b445

Rich shares his thoughts on the new iPhone 17 lineup. Caller Carmen in Hollywood can’t save her Google Docs. The issue is likely full storage. Head to one.google.com to check and free up space. Brian Tong, YouTube tech creator, will help break down Apple’s big iPhone 17 announcements. Rich shared an update on his recent accident. Jim in Northern Arizona asks about using passkeys. Rich mentioned the Passkeys directory and Proton Authenticator. Watch Rich’s TV segments going hands-on with the new iPhones and reactions. Zoox launches robotaxi rides in Las Vegas and they’re free right now. Kaiann Drance, Apple’s vice president of Worldwide iPhone Product Marketing, will join us to talk about the big iPhone 17 announcements. Jay in San Diego called in wondering if it’s worth paying $100 to upgrade from the iPhone 16 Pro to the iPhone 17 Pro. Rebecca is trying to help her friend find his lost Android phone. Rich says to go to android.com/find. Jerry in Mission Viejo is trying to recover her WhatsApp account on a tablet, but she doesn't have access to the phone number anymore. The American Customer Satisfaction Index has a new study on household appliances and electronics. Steve in Mission Viejo is wondering what might be the best smartphone camera for capturing videos of birds flying away. Gmail is adding a new purchases filter, so you can see all your receipts and purchases in one place. Spotify is adding higher-quality lossless audio. Daniel Green, Faye Travel Insurance, will explain how tech is transforming travel insurance with app-based claims, instant reimbursements, and AI-powered 24/7 support. Aura frames are now Calm Tech certified. The Pixel is now the fastest-growing premium phone brand. In the feedbag, Rich mentioned: • GnuCash, and Monarch Money for managing money • Annotate.net and Reflector for teachers in the classroom • CapCut, Adobe Rush and Canva for making slideshows • LapLink for moving programs and settings to a new PC • AT&T Senior Discount Rich DeMuro brings you the latest tech news, helpful tips, gadget reviews, and more—plus interviews with industry experts—all in this weekly show. Call 1-888-RICH-101 (1-888-742-4101) to join in! Email your question here. How to Listen: 🎙️ Live on KFI AM 640 – Los Angeles, Saturdays from 11 AM – 2 PM PT 🎙️ Rebroadcast on 710 WOR – New York City, Sundays from 8 PM – 11 PM ET 📻 Syndicated on affiliates nationwide Get the podcast to via RSS, iHeartRadio, Apple Podcasts and Spotify. Follow Rich on X, Instagram and Facebook. Download the MP3 here (choose episode, then scroll to bottom of page and look for ”Download”) Paid newsletter subscribers get ad-free, HQ audio here. Referral links for services I like. Amazon storefront for products I like. RichOnTech.tv Links may be affiliate. See omnystudio.com/listener for privacy information.

## Transcript

[0:01] Speaker 1: Apple launches the iPhone seventeen, including its thinnest phone yet
[0:07] Speaker 1: the brands consumers like the most when it comes to
[0:10] Speaker 1: appliances and electronics. There's a new Robotaxi option in Las Vegas.
[0:16] Speaker 1: Plus your tech questions answered. What's going on? I'm Rich
[0:20] Speaker 1: Demiro and this is Rich on Tech. This is the
[0:24] Speaker 1: show where I talk about the tech stuff I think
[0:26] Speaker 1: you should know about. It's also the place where I
[0:28] Speaker 1: answer your questions about technology. I believe that tech should
[0:32] Speaker 1: be interesting, useful, and fun. Let's open up those phone
[0:36] Speaker 1: lines at triple eight Rich one oh one. That's eight
[0:40] Speaker 1: eight eight seven four to two four one zero one.
[0:44] Speaker 2: Give me a call.
[0:44] Speaker 1: If you have a question about technology, need an app recommendation,
[0:48] Speaker 1: you're just frustrated about something. Email is also an option.
[0:52] Speaker 1: Just go to rich on tech dot TV. Once you're there,
[0:56] Speaker 1: hit contact rich on tech dot TV, hit contented. All Right,
[1:01] Speaker 1: we've got a packed show this week. We've got some
[1:03] Speaker 1: great guests. YouTube tech creator and a friend of the show,
[1:07] Speaker 1: Brian Tong, will help break down Apple's big iPhone seventeen announcements.
[1:11] Speaker 1: And yes, there's gonna be a lot of Apple talk
[1:13] Speaker 1: in this show because they announced a lot of stuff
[1:15] Speaker 1: this week. Then we've got Apple's vice president of worldwide
[1:19] Speaker 1: iPhone Product Marketing, Kayenne Drantz. She's going to join me
[1:23] Speaker 1: to talk about the big iPhone seventeen announcements as well
[1:25] Speaker 1: from Apple standpoint. And then later in the show, we've
[1:28] Speaker 1: got Daniel Green of Fay Travel Insurance. He's gonna explain
[1:32] Speaker 1: how tech is transforming travel insurance with app based claims,
[1:37] Speaker 1: instant reimbursements, and AI powered twenty four to seven support. Now,
[1:44] Speaker 1: for those of you that do follow me on Instagram,
[1:46] Speaker 1: you know that I posted I was involved in a
[1:48] Speaker 1: pretty serious car accident this week. Thank you for all
[1:52] Speaker 1: of the messages, all of the well wishes, all of
[1:55] Speaker 1: the thoughts, and I mean I spent the whole day
[1:58] Speaker 1: on my phone just replying to as many as I could.
[2:02] Speaker 2: Thank you for that.
[2:03] Speaker 1: I will I don't want to make the whole show
[2:05] Speaker 1: about that, but I will give an update on that
[2:08] Speaker 1: a little bit later in the show. But just know
[2:10] Speaker 1: that I am very happy to be here with you today,
[2:13] Speaker 1: and I'm very happy for you to you know, for
[2:17] Speaker 1: all the response that you gave me. I mean, it
[2:19] Speaker 1: really really did make me feel special. So thank you.
[2:22] Speaker 2: That is not lost to me.
[2:24] Speaker 1: All right, let's talk about apple big announcement this week.
[2:28] Speaker 1: I call this the super Bowl of Tech because basically,
[2:33] Speaker 1: anyone who's everyone, everyone who's anyone in the tech world
[2:37] Speaker 1: makes their way up to Coopertino, myself included, to see
[2:41] Speaker 1: what this is all about. So we're talking a bunch
[2:44] Speaker 1: of creators, media influencers. They all want to be there,
[2:48] Speaker 1: and Apple invites a large swath of folks. It is
[2:51] Speaker 1: a select group, but if you don't know how these
[2:54] Speaker 1: things work, they basically send an invitation out to their
[2:56] Speaker 1: event about two weeks before it happens, and people just scramble,
[3:01] Speaker 1: you know. They book their hotel room, they book their flights.
[3:03] Speaker 1: They want to be there. If you're invited to this,
[3:06] Speaker 1: I would be curious how many people say no to
[3:09] Speaker 1: going to the Apple event, because just to experience it
[3:11] Speaker 1: is pretty neat, and I've been to a lot of events.
[3:14] Speaker 2: Apple does the best. I mean, they really really do.
[3:17] Speaker 1: There's a little breakfast before you kind of mingle with people.
[3:21] Speaker 1: People line up to be first to get to the keynote.
[3:24] Speaker 1: Then there's a keynote in what's called the Steve Jobs Theater,
[3:27] Speaker 1: and then after the keynote, there is a hands on area.
[3:30] Speaker 1: Now these have changed a little bit because of COVID.
[3:32] Speaker 1: Before everything was live. So if you look back at
[3:35] Speaker 1: the old days of iPhone announcements, any Apple announcement, everything
[3:39] Speaker 1: was demoed live on stage. That does not happen anymore.
[3:43] Speaker 1: Now Tim Cook comes out, he welcomes everyone, and then
[3:46] Speaker 1: they roll the videotape and it's this slickly produced production
[3:50] Speaker 1: that you can watch on YouTube live. But if you're
[3:53] Speaker 1: in person, you're basically watching it on a giant screen,
[3:57] Speaker 1: but you know with all the other people, you're experiencing
[3:59] Speaker 1: it live. But the benefit of being there in person
[4:02] Speaker 1: versus YouTube is that after the keynote is over, there's
[4:05] Speaker 1: a hands on area, and so you go in that
[4:08] Speaker 1: hands on area and that's when you get to see
[4:10] Speaker 1: your first glimpse at these new devices.
[4:12] Speaker 2: And they're all there.
[4:13] Speaker 1: They've got a bunch of Apple people working there to
[4:16] Speaker 1: kind of help you and understand what's new, what's different.
[4:19] Speaker 1: And it is a scramble, I mean, you know, these
[4:23] Speaker 1: folks are just trying to post, you know, theirs stuff, instantly,
[4:26] Speaker 1: trying to shoot all the different angles. Everyone's trying to
[4:28] Speaker 1: be creative and the name of the game is just
[4:30] Speaker 1: to get your video out first so that you can
[4:32] Speaker 1: capture those early views. And then after all of that,
[4:36] Speaker 1: there's a bunch of breakout sessions. So if you are
[4:39] Speaker 1: invited to these things, you get to kind of talk
[4:42] Speaker 1: to the people that really work on these products very intimately,
[4:46] Speaker 1: like the people that make the iPhone all the different things,
[4:49] Speaker 1: and so you get to talk to them and really
[4:51] Speaker 1: understand sort of whatever's behind the headlines.
[4:55] Speaker 2: So it's really really fun.
[4:56] Speaker 1: I've been going to them for fifteen years now, and
[4:59] Speaker 1: every single time Apple does this a little bit more,
[5:02] Speaker 1: and it's they open up themselves just a little bit
[5:05] Speaker 1: more to sort of letting us inside the whole world
[5:10] Speaker 1: of Apple.
[5:10] Speaker 2: Every year it's a little bit more anyway. So what
[5:12] Speaker 2: do we have this year?
[5:13] Speaker 3: All right?
[5:13] Speaker 2: We've got three main.
[5:15] Speaker 1: Models, iPhone seventeen, the iPhone Air that's the new one,
[5:19] Speaker 1: and the iPhone seventeen Pro, and that of course comes
[5:23] Speaker 1: in two sizes, the Pro and the Pro Max. So
[5:25] Speaker 1: if you want to think about it another way, there
[5:27] Speaker 1: is no Plus model this year. The Air is replacing
[5:31] Speaker 1: the Plus model, So the iPhone seventeen comes in one size.
[5:34] Speaker 1: The iPhone Air comes in one size. iPhone seventeen is
[5:37] Speaker 1: about I think it's a I got to look at
[5:39] Speaker 1: the I'm.
[5:39] Speaker 2: Gonna get through there.
[5:40] Speaker 1: Hold on six point three inch screen, that's right, and
[5:42] Speaker 1: then iPhone Air is a six point five inch screen.
[5:45] Speaker 1: Then the iPhone seventeen Pro has two screen sizes six
[5:48] Speaker 1: point three and six point nine. So if you want
[5:51] Speaker 1: the largest phones, you got to go with the Air
[5:53] Speaker 1: or the Pro Max. Let's talk about the Air first,
[5:58] Speaker 1: since this is Apple's brand new model, Apple's thinnest phone ever,
[6:02] Speaker 1: just five point six millimeters thin. Yes, it is super thin.
[6:06] Speaker 1: It's got a six point five inch screen, like I said,
[6:09] Speaker 1: and it is thin.
[6:11] Speaker 2: It's light.
[6:12] Speaker 1: You do sacrifice a couple of features for this thinness,
[6:15] Speaker 1: and that is namely the camera. You're only getting one
[6:18] Speaker 1: forty eight megapixel lens, so there's no ultra wide, there's
[6:21] Speaker 1: no dedicated telephoto lens. That doesn't mean that you can't
[6:24] Speaker 1: zoom in. Apple says you get two times optical quality zoom,
[6:28] Speaker 1: which means they have enough megapixels to sort of crop
[6:30] Speaker 1: in and still get a really good two X shot.
[6:34] Speaker 1: But beyond that, it's going to be digital only zoom.
[6:36] Speaker 1: And they talked a lot about this phone and the
[6:38] Speaker 1: durability of this device, and even showed us some of
[6:41] Speaker 1: the testing facilities or some of the ways they test
[6:44] Speaker 1: these devices for durability, and yeah, it's pretty durable. It
[6:49] Speaker 1: does come with the A nineteen Pro chip, which I
[6:52] Speaker 1: know means nothing to you, but that is their highest
[6:54] Speaker 1: end chip right now. So they had an option they
[6:56] Speaker 1: could have put in a lesser chip, but they know
[6:59] Speaker 1: they put in their highest end chip, the same one
[7:01] Speaker 1: that's in the iPhone seventeen Pro models, which is a
[7:04] Speaker 1: really good sign. So you're not sacrificing a ton with
[7:07] Speaker 1: this device, maybe just the extra camera lenses. Now, the
[7:11] Speaker 1: thing that people are wondering about is the battery life.
[7:14] Speaker 1: Is the battery life going to be good on this
[7:16] Speaker 1: iPhone Air because it's super thin As we found out
[7:19] Speaker 1: on Samsung's Galaxy S twenty five Edge, battery life not
[7:23] Speaker 1: so great because it's too thin and the battery is
[7:26] Speaker 1: really small. Now in the iPhone, Apple does not give
[7:28] Speaker 1: you the battery sizes in millionp hours, So we don't
[7:32] Speaker 1: know what it is just yet until someone cracks this
[7:34] Speaker 1: thing open and looks at it. But we do know
[7:36] Speaker 1: that Apple is a pro at managing battery life, and
[7:41] Speaker 1: so they swear that the battery life is going to
[7:43] Speaker 1: be really good on here, but we'll see. But they
[7:45] Speaker 1: did come out with a magnetic battery pack that's nice
[7:47] Speaker 1: and thin and light that attaches to the back. So
[7:50] Speaker 1: who's this for. This is for someone that wants something
[7:52] Speaker 1: that's sleek, that's different. I mean, it really is an
[7:55] Speaker 1: amazing device, but it's not necessarily for the photography buffs
[7:59] Speaker 1: out that's going to start at one thousand dollars for
[8:02] Speaker 1: a two hundred and fifty six gigabyte model. That is
[8:06] Speaker 1: the new storage baseline for all of their models, all right. Now,
[8:10] Speaker 1: for the iPhone seventeen, this is a six point three
[8:13] Speaker 1: inch screen and the big upgrade here is one hundred
[8:17] Speaker 1: and twenty hurtz refresh rate. This is something that we
[8:20] Speaker 1: have wanted on the base level iPhone for many many years.
[8:23] Speaker 1: They call it promotion. It's been available on the higher
[8:25] Speaker 1: end models, it's been available on androids. Now it is
[8:28] Speaker 1: finally on the iPhone seventeen entry level model, which is
[8:31] Speaker 1: a huge upgrade. That means when you're scrolling, when you're
[8:35] Speaker 1: watching movies, everything's going to look buttery smooth, and yeah,
[8:39] Speaker 1: promotion it's going to look much more professional, much more
[8:42] Speaker 1: higher end than before. The other thing they added is
[8:44] Speaker 1: in anti glare coating. We first saw this on the
[8:47] Speaker 1: Galaxy S twenty five Ultra. It just makes the screen
[8:50] Speaker 1: so much easier to read in bright light. So this
[8:53] Speaker 1: phone is going to be much more premium than past
[8:56] Speaker 1: entry level models. You do get two lens this year,
[8:58] Speaker 1: the Ultra wide lens and again that same sort of
[9:02] Speaker 1: two x optical zoom quality lens that the iPhone Air has.
[9:07] Speaker 1: Then they also have a new selfie camera. This is
[9:10] Speaker 1: across all the models. It is now an eighteen megapixel
[9:14] Speaker 1: square sensor. What does that mean. It means you can
[9:17] Speaker 1: hold the phone any way you want, horizontal or vertical,
[9:21] Speaker 1: and it will automatically adjust based on how many people
[9:24] Speaker 1: are in the frame. So it uses AI to see
[9:26] Speaker 1: if it's one person in the frame, if it's a
[9:28] Speaker 1: group of people in the frame, if it's two people,
[9:31] Speaker 1: and it will make the photo. There's four ways you
[9:34] Speaker 1: can take it. You can take it horizontal, you can
[9:36] Speaker 1: take it vertical, you can take it just solo, which
[9:39] Speaker 1: is more close in, or you can take a wide
[9:41] Speaker 1: group shot and the AI is going to adjust all
[9:43] Speaker 1: of that for you no matter how you're holding the phone,
[9:46] Speaker 1: but you also have the option of adjusting that yourself. Now,
[9:50] Speaker 1: the processor here is slightly lower tier. It's not the
[9:53] Speaker 1: A nineteen Pro, it's just the A nineteen, but still
[9:56] Speaker 1: going to be plenty powerful for everyday use.
[9:58] Speaker 2: They did add faster.
[9:59] Speaker 1: Wire less charging, which is really nice. Your phone's gonna
[10:02] Speaker 1: charge up faster again. Two hundred and fifty six gigabytes
[10:05] Speaker 1: of base storage. This phone starts at eight hundred dollars.
[10:10] Speaker 1: It comes in five colors. You've got lavender, you've got
[10:12] Speaker 1: missed blue, you've got sage, you've got white, you've got plaque.
[10:16] Speaker 1: All Right, I'm gonna take a break. We're gonna talk
[10:19] Speaker 1: about the iPhone seventeen Pro when we come back. That's
[10:22] Speaker 1: the powerhouse phone, the one that I really like. It's
[10:25] Speaker 1: available in two sizes, and it's got Apple's biggest battery ever.
[10:30] Speaker 1: We'll talk more about the colors you can get in,
[10:32] Speaker 1: including a brand new cosmic orange right here on rich
[10:36] Speaker 1: On Tech. If you want to get me a call
[10:37] Speaker 1: eighty to eight rich one oh one eighty eight seven
[10:40] Speaker 1: four to two four one zero one. This is rich
[10:43] Speaker 1: On Tech. All right, iPhone seventeen pro. This is the
[10:55] Speaker 1: Powerhouse available in two sizes, six point three and six
[10:58] Speaker 1: point nine, so you get your choice smaller or large,
[11:01] Speaker 1: and it's basically the same features across the board. It's
[11:05] Speaker 1: got this new design on the back, so this two
[11:08] Speaker 1: tone back design which has a ceramic glass square, so
[11:14] Speaker 1: they moved sort of all the stuff up to the
[11:16] Speaker 1: top of the phone, and the camera they call it
[11:18] Speaker 1: the camera plateau now is at the top of the phone,
[11:21] Speaker 1: and it's not just a square anymore. It sort of
[11:23] Speaker 1: goes across the whole back of the top there. This
[11:27] Speaker 1: also has the biggest battery ever in an iPhone. Apple
[11:30] Speaker 1: is claiming up to two more hours of video playback.
[11:32] Speaker 1: I mean, it already did really well, but more battery
[11:35] Speaker 1: life is always going to be better. And they said
[11:37] Speaker 1: that they got that more battery life because they moved
[11:39] Speaker 1: so many of the components to the top of that device.
[11:42] Speaker 1: They filled almost the entire back with the battery. And
[11:44] Speaker 1: then they've got this new vapor chamber cooling system. We've
[11:47] Speaker 1: heard of this term before with Samsung, not so much
[11:51] Speaker 1: with Apple, but now they're making a big deal out
[11:53] Speaker 1: of it because there is vapor chamber, which basically takes
[11:57] Speaker 1: the heat from the center of the phone andipates it
[12:00] Speaker 1: out to the edges of the phone so that it
[12:03] Speaker 1: can cool off quicker. So during heavy gaming, video editing,
[12:07] Speaker 1: anytime you're using your phone a lot, it should remain
[12:09] Speaker 1: cooler under pressure, as I say. And then you've got
[12:12] Speaker 1: the best camera system on the iPhone available. You've got
[12:16] Speaker 1: a triple forty eight megapixel camera system. Now it's weird
[12:20] Speaker 1: because the optical zoom is now down to four times.
[12:23] Speaker 1: It used to be five times, but now you can
[12:25] Speaker 1: actually zoom optical quality up to eight times.
[12:29] Speaker 2: So what does that mean.
[12:30] Speaker 1: It just means that the camera captures more information now.
[12:35] Speaker 1: So Apple is getting a better zoom than they did before,
[12:39] Speaker 1: even at the higher zoom levels, if that makes sense.
[12:44] Speaker 1: And the top of the line zoom now is forty
[12:46] Speaker 1: times digital zoom versus twenty five before.
[12:50] Speaker 2: So you know, still testing this stuff.
[12:52] Speaker 1: So we're gonna see if the camera photos are better,
[12:55] Speaker 1: but I am assuming they are because Apple definitely steps
[12:57] Speaker 1: it up a notch every year. Also, this has the
[13:01] Speaker 1: top tier a nineteen pro chip. The storage again starts
[13:05] Speaker 1: at two hundred and fifty six gigabytes. The price did
[13:07] Speaker 1: go a little bit higher. So it now starts at
[13:08] Speaker 1: eleven hundred dollars, which is one hundred dollars higher than
[13:11] Speaker 1: last year, but you're getting double the storage, so I
[13:14] Speaker 1: guess you can justify it there. Now, the Promax they
[13:17] Speaker 1: have a massive two terabyte version at two thousand dollars.
[13:22] Speaker 2: That is a lot, but you can store a lot
[13:25] Speaker 2: on that phone.
[13:25] Speaker 1: Colors Cosmic orange is the headlining color. Not for me,
[13:29] Speaker 1: but you know if you like that color, go ahead.
[13:31] Speaker 1: Deep blue is the one that I really like. And
[13:33] Speaker 1: then they have a silver which is kind of just
[13:35] Speaker 1: their standard silver white color.
[13:37] Speaker 2: So across the.
[13:37] Speaker 1: Lineup, no matter which phone you get this year, you're
[13:40] Speaker 1: getting that anti reflective display, which is going to be
[13:42] Speaker 1: a nice edition. You're getting the one hundred and twenty
[13:45] Speaker 1: hrtz refresh rate, which is going to be standard on
[13:47] Speaker 1: all phones.
[13:48] Speaker 2: That's a nice edition.
[13:49] Speaker 1: The redesigned selfie camera, eighteen megapixel square censor, you're getting that.
[13:54] Speaker 1: Apple made a point to say people took five hundred
[13:57] Speaker 1: billion selfies on the iPhone last year. And then you're
[13:59] Speaker 1: getting two hundred and fifty six gigabytes of storage across
[14:03] Speaker 1: the board, no more one hundred and twenty eight gigabytes
[14:06] Speaker 1: entry level. So if you're thinking of upgrading, this is
[14:09] Speaker 1: a pretty good year for the upgrades.
[14:11] Speaker 2: So which one do you want?
[14:12] Speaker 1: The iPhone Air Ultra Thin, You're gonna probably trade a
[14:15] Speaker 1: little bit in battery life, a little bit in camera.
[14:17] Speaker 1: iPhone seventeen gonna be the sweet spot for most people.
[14:19] Speaker 1: You get great features at eight hundred dollars iPhone seventeen Pro,
[14:23] Speaker 1: you get the best battery, you get the best cameras,
[14:26] Speaker 1: the most powerful processor. It's going to be more expensive,
[14:28] Speaker 1: but that's for people that really want the best of
[14:31] Speaker 1: the best. So Apple did a great job this year,
[14:34] Speaker 1: and to be quite honest, you know, I would argue
[14:38] Speaker 1: that at this point the gap between iPhone and Android, like,
[14:42] Speaker 1: Apple has fixed almost all of the issues that Android
[14:45] Speaker 1: people had with Apple, you know, the refresh rate and
[14:48] Speaker 1: the camera and this, and the widgets and that, and
[14:51] Speaker 1: so it's really become a device that's in some ways
[14:54] Speaker 1: better than Android because you have such a great amount
[14:58] Speaker 1: of people using this device, and the apps and accessories
[15:02] Speaker 1: are just unmatched. You can't get that many apps and
[15:06] Speaker 1: accessories for the Android side of things. So it's just
[15:08] Speaker 1: a really good package altogether. All right, let's see if
[15:13] Speaker 1: we can answer Carmen's question in Hollywood.
[15:16] Speaker 4: You're on with Rich Yes, good morning, thank you for
[15:19] Speaker 4: taking my call. I have a problem on my Google Docs.
[15:25] Speaker 2: Okay, I create.
[15:27] Speaker 4: I have a lot of a lot of folders, okay, Google.
[15:31] Speaker 4: But lately I figured it out one Google doc and
[15:35] Speaker 4: it was okay. And the last two days I tried
[15:40] Speaker 4: to open Google Dolls and let me open. He doesn't
[15:43] Speaker 4: say why, and it's nowhere I can go to click.
[15:48] Speaker 4: I don't see anywhere to go. What I did is
[15:51] Speaker 4: to finally, after I was playing on it, I ended
[15:55] Speaker 4: up copying and paste into a new for them staying
[16:00] Speaker 4: folder and then I left her thinking that it was
[16:03] Speaker 4: going to be okay. But when I try to see
[16:06] Speaker 4: it again, it happens the same. So there's no way
[16:10] Speaker 4: for me to open, and there's no way for me
[16:12] Speaker 4: to sink anymore. And it says you can be able
[16:15] Speaker 4: to sink anymore and sebord.
[16:18] Speaker 1: Okay, sounds like you're out of storage. So Google Docs
[16:21] Speaker 1: is completely cloud based. You got to free up your
[16:24] Speaker 1: storage that you can save and create new documents. So
[16:27] Speaker 1: go to one dot Google dot com, tap where it
[16:31] Speaker 1: says storage and you'll go into Google Drive and you'll
[16:35] Speaker 1: see it says cleanup space. And you want to go
[16:38] Speaker 1: into your Google Drive and get rid of some of
[16:40] Speaker 1: those big folders, those big documents. It will show you
[16:44] Speaker 1: your large files just to lead a couple of those
[16:46] Speaker 1: and hopefully Google Docs should work again. Also great shortcut
[16:50] Speaker 1: to know docs dot new Docs dot new will create
[16:54] Speaker 1: a new document instantly in Google Docs. Everything saved quickly
[16:57] Speaker 1: to the cloud. That's probably what your problem is. Eighty
[17:00] Speaker 1: eight Rich one oh one eighty eight seven four to
[17:02] Speaker 1: two four one zero one. Joining me now is Brian Tong,
[17:11] Speaker 1: tech creator on YouTube and he was one of the
[17:15] Speaker 1: people at the Apple event along with myself.
[17:17] Speaker 2: Brian, Welcome to the show.
[17:19] Speaker 5: Thanks for having me Rich Happy, happy to be here
[17:21] Speaker 5: always man.
[17:22] Speaker 1: So let's talk about the event. You were there, what
[17:25] Speaker 1: was your initial impression.
[17:27] Speaker 5: Well, I think going into it initially we were I
[17:30] Speaker 5: feel like, going into it, maybe because we hear a
[17:32] Speaker 5: lot of the rumors, we're like, it'll it'll be a
[17:34] Speaker 5: hull hum. You're like little incremental improvements. And I think
[17:37] Speaker 5: the improvements were still incremental, but at the same time,
[17:40] Speaker 5: I think they definitely impressed us with the design and
[17:43] Speaker 5: engineing of the air A lot of people can see
[17:47] Speaker 5: pictures of it, you can see videos of it. Until
[17:49] Speaker 5: you actually hold this thing in your hand, it's going
[17:52] Speaker 5: to hit different. And once you do, I think that's
[17:54] Speaker 5: gonna instantly change a lot of minds or make their
[17:57] Speaker 5: buying decision a lot harder than they expected to. So
[18:01] Speaker 5: the air really stood out from just an engineering and
[18:03] Speaker 5: design perspective, even when we've seen a thin phone from
[18:06] Speaker 5: Samsung already Apples is it hits different? Overall though, I
[18:10] Speaker 5: think it was nice upgrades across the line, and I
[18:13] Speaker 5: think the biggest takeaway, the sleeper of this entire announcement
[18:16] Speaker 5: is the iPhone seventeen, the base model entry level has
[18:20] Speaker 5: become my number one recommendation for anyone who's thinking of
[18:24] Speaker 5: upgrading a phone.
[18:25] Speaker 1: Now, yeah, I mean that's the thing. They finally put
[18:29] Speaker 1: the finishing touches on every device across the lineup. Like
[18:32] Speaker 1: there used to be some sacrifices if you went with
[18:35] Speaker 1: the standard iPhone, and now that you're getting the promotion,
[18:39] Speaker 1: which is at higher refresh rate, the faster charging, the
[18:44] Speaker 1: better camera, the selfie camera. It's really now just a
[18:47] Speaker 1: choice of like how much do you want to spend,
[18:49] Speaker 1: what features do you want, like, what's a priority to you,
[18:52] Speaker 1: because the iPhone Air is also really compelling as long
[18:56] Speaker 1: as the battery life you know, works out. I'm not
[18:58] Speaker 1: sure on that part just yet, but as long as
[19:00] Speaker 1: that's a good thing. I mean, they really loaded that
[19:04] Speaker 1: with the features that you might not have expected, like
[19:06] Speaker 1: the pro chip, the pro display, Wi Fi seven, I mean,
[19:11] Speaker 1: all these different things that they just really did a
[19:13] Speaker 1: nice job on, except for the camera, but that's to
[19:16] Speaker 1: be expected. You know, no one's figured out how to
[19:18] Speaker 1: put a really good camera lens or triple lenses on
[19:22] Speaker 1: a device that thing yet not yet.
[19:24] Speaker 5: And it's gonna happen, right This is just the first
[19:27] Speaker 5: iteration of this design. Also just you know, in a way,
[19:31] Speaker 5: Apple kind of reclaiming a little bit of its juice
[19:34] Speaker 5: to say, hey, we've heard that people don't really consider
[19:38] Speaker 5: us on the same level of design as we used
[19:40] Speaker 5: to be. I think the iPhone era has reinvigorated that conversation,
[19:44] Speaker 5: like okay, okay, Apple's still here and this is going
[19:47] Speaker 5: to most likely lead to other products in the future,
[19:50] Speaker 5: and really just the design language that we expect to
[19:52] Speaker 5: see moving forward. But to your point, it's a really
[19:55] Speaker 5: compelling lineup from a standpoint of before, when someone would
[19:59] Speaker 5: ask me what phone to consider, I would kind of
[20:02] Speaker 5: not point them in the direction of the base model
[20:04] Speaker 5: at all, just because when you talk about the sacrifices,
[20:06] Speaker 5: the screen basically was not a modern display compared to
[20:09] Speaker 5: what every other phone manufacturer had. We harped an Apple
[20:12] Speaker 5: for not having a one hundred and twenty herz refresh rate.
[20:15] Speaker 5: Now it's here, so we can't complain about it anymore, and
[20:17] Speaker 5: now you have that. I look at how most people
[20:20] Speaker 5: use their phone. Do most people really need need tell
[20:25] Speaker 5: a true optical telephoto lens and go up to the
[20:28] Speaker 5: pro Do they need to shoot the highest level fidelity
[20:31] Speaker 5: of video that professional cinematographers use in pro resra? The
[20:35] Speaker 5: answer is no. But before I used to lean you
[20:38] Speaker 5: might want to look at the pro. Now no, I'm saying,
[20:41] Speaker 5: let's talk about what the seventeen does. And then if
[20:45] Speaker 5: you want to maybe take a more adventurous and want
[20:50] Speaker 5: to go with maybe a high level design, look at
[20:52] Speaker 5: the air knowing there's a couple sacrifices, but it's still
[20:54] Speaker 5: a pro level phone. And then if you really want
[20:57] Speaker 5: all the pro features, go to the iPhone pro level.
[21:00] Speaker 5: So I don't say this every year, but this is
[21:03] Speaker 5: one of the more compelling lineups that Apple has from
[21:05] Speaker 5: a purchasing decision. Yeah, we've seen before.
[21:09] Speaker 1: Totally agree with that, because, yeah, I used to push
[21:11] Speaker 1: people towards the Pro models just because it would smooth
[21:14] Speaker 1: over anything that might not be so good on the
[21:17] Speaker 1: seventeen or the entry level model without exactly explaining why.
[21:21] Speaker 1: Like I knew that the refresh rate, but it's really
[21:23] Speaker 1: tough to explain to someone like, oh, this has a
[21:26] Speaker 1: lesser refresh rate, Like what does that mean to the
[21:28] Speaker 1: average person. I can see it, you can see it,
[21:31] Speaker 1: but then when the average person's now using it, it's like, oh, wait,
[21:33] Speaker 1: this feels just as premium as the top of the
[21:36] Speaker 1: line phone. And the anti reflective I think is a
[21:40] Speaker 1: nice addition as well. I think the two hundred and
[21:42] Speaker 1: fifty six gigabytes of base storage is also a huge improvement.
[21:47] Speaker 1: And the fact that they didn't really raise prices, especially
[21:50] Speaker 1: on the iPhone seventeen. I mean, the air is brand new,
[21:53] Speaker 1: but they kept it under a thousand bucks, which is
[21:54] Speaker 1: pretty incredible. And then the seventeen Pro we got a
[21:57] Speaker 1: little price bump, but you know that's be expected because
[22:00] Speaker 1: they did raise the storage on that one as well. So, uh,
[22:04] Speaker 1: like you said, I think of very compelling your what
[22:07] Speaker 1: colors are? Well, let me ask you about the selfie camera.
[22:10] Speaker 1: What do you think about that? Because I'm not convinced.
[22:13] Speaker 5: You're not You're not convinced. So I'm gonna tell you
[22:15] Speaker 5: this rich out of when I left the keynote, I
[22:18] Speaker 5: thought that was the most compelling feature of the entire announcement.
[22:23] Speaker 5: And it seems subtle, right. This is something that when
[22:27] Speaker 5: I look at when Apple announced this ability to hold
[22:30] Speaker 5: your selfie camera in this portrait vertical position. But now
[22:33] Speaker 5: this camera has versatility where it can auto detect or
[22:37] Speaker 5: you can do it manually to now change it to
[22:39] Speaker 5: landscape without you physically rotating that phone awkwardly reaching for
[22:43] Speaker 5: the camera button, fiddling with it just to get a
[22:47] Speaker 5: shot of your entire family all in one spot. This
[22:50] Speaker 5: is one of those sil I don't want to call
[22:52] Speaker 5: it silly, but quality of life improvements that I think
[22:55] Speaker 5: rich give me, give me a two weeks or a
[22:59] Speaker 5: month with you on that. I'm gonna I think you're
[23:01] Speaker 5: gonna come back to me, Like Brian, that feature is
[23:03] Speaker 5: actually pretty cool. It's I love it. I love it.
[23:08] Speaker 2: I'm still not convinced.
[23:09] Speaker 1: I hold my phone as I always have horizontally for
[23:12] Speaker 1: selfies for many, many years. I actually don't think I've
[23:15] Speaker 1: ever taken a selfie vertically.
[23:17] Speaker 5: Hold on, ever, we're talking about social media on.
[23:20] Speaker 1: You never, no, I'll yes, I'll square it off. I
[23:24] Speaker 1: know I will always. And it's funny because I watch
[23:27] Speaker 1: people struggle. Now I see what you're saying, because I
[23:30] Speaker 1: do watch people struggle to take a selfie vertically to
[23:33] Speaker 1: fit everyone in the frame. So I have no doubt
[23:35] Speaker 1: that Apple knew that, and that's why they made it
[23:38] Speaker 1: so that it automatically pulls back, adjust the framing and
[23:41] Speaker 1: fits more people in that front facing lens even when
[23:44] Speaker 1: you are vertically holding your phone. And that's great, and
[23:47] Speaker 1: I think for people that take a selfie that way,
[23:49] Speaker 1: it's going to be an amazing, welcome edition. For me,
[23:53] Speaker 1: because I take my selfies the other way. There's really
[23:56] Speaker 1: almost no benefit to this new feature because I'm so
[23:59] Speaker 1: used to holding my phone that way anyway, and that's
[24:01] Speaker 1: my preference. So I've tried already, you know, with a
[24:05] Speaker 1: little bit of hands on time to like take it vertically,
[24:08] Speaker 1: and it's a struggle. But it's again, it's different for me,
[24:11] Speaker 1: but again I think for people that are already taking.
[24:13] Speaker 2: It that way, it will be better.
[24:15] Speaker 5: This is what reminds me and you and I come
[24:17] Speaker 5: from a similar generation of when I refused, I admiantly
[24:22] Speaker 5: refused this idea of vertical video.
[24:25] Speaker 2: Oh yeah, of.
[24:25] Speaker 5: Course, unacceptable, unacceptable. But over time just the culture ended
[24:35] Speaker 5: up really adopting vertical video.
[24:37] Speaker 2: And why do they do it?
[24:38] Speaker 5: Really out of convenience, out of not having to turn
[24:41] Speaker 5: your phone, sacrificing some of the frame, but now reframing
[24:45] Speaker 5: photos and videos in a different way to you know,
[24:49] Speaker 5: compliment this convenience of just holding your phone there. So
[24:52] Speaker 5: that's I think that there's a little bit of that
[24:55] Speaker 5: in what you're saying right now.
[24:57] Speaker 2: Yeah, okay, we'll say you're right. Yeah, I can see that. No,
[25:00] Speaker 2: I know, and you're you're right.
[25:01] Speaker 1: I was against vertical video because I'm a TV guy
[25:04] Speaker 1: and I you know, horizontal videos how you shoot for TV.
[25:07] Speaker 1: But like you said, when we all first started getting phones,
[25:11] Speaker 1: you know, you'd flip it to the side. Now we're
[25:13] Speaker 1: just too lazy. It's like, no, I just want to
[25:14] Speaker 1: watch this this way that I'm holding my phone already
[25:16] Speaker 1: and it makes sense because you know, I get it
[25:18] Speaker 1: if you're watching a movie or something like that. Fine,
[25:21] Speaker 1: but okay, we'll see what happens there, all right, So
[25:23] Speaker 1: tell me, we've got about a minute left. Tell me
[25:25] Speaker 1: about the channel. What do you cover your podcast? All
[25:28] Speaker 1: that good stuff?
[25:29] Speaker 5: Just YouTube dot com, slash Briantong. You and I have
[25:32] Speaker 5: been cats in this game for a while. I'll cover
[25:34] Speaker 5: everything from Apple to Google, the Samsung, to the culture
[25:37] Speaker 5: of tech, maybe if it relates to pop culture, behind
[25:40] Speaker 5: the scenes at Disney, the NBA, and how the youth technology.
[25:43] Speaker 5: I'm just the tech fan. Feel so fortunate we've been
[25:45] Speaker 5: able to live and grow up and see this evolution.
[25:48] Speaker 5: It's incredible. And if you want to check it out,
[25:50] Speaker 5: YouTube dot com slash briantong.
[25:51] Speaker 3: Is where you go.
[25:52] Speaker 2: And you've got a podcast, got.
[25:54] Speaker 5: A podcast called the Applebits XL. We dive deep into
[25:57] Speaker 5: all things Apple and the greater tech cole and uh yeah,
[26:00] Speaker 5: you can find me and so you know we're doing everything.
[26:02] Speaker 5: Oh also ces hosting.
[26:04] Speaker 2: Oh yeah, I.
[26:05] Speaker 5: Don't like talking about myself, but you're making me talk
[26:06] Speaker 5: about myself. Cees also very fortunate to be able to
[26:10] Speaker 5: host that show with I justin so you know, if
[26:13] Speaker 5: you're in the tech space or you're new to it,
[26:15] Speaker 5: come on and check it out and I'll be nice
[26:17] Speaker 5: to you.
[26:17] Speaker 2: It's it's coming up.
[26:18] Speaker 1: I mean, you know, we're only in September, but it's
[26:20] Speaker 1: like I booked my hotel rooms now because you know,
[26:23] Speaker 1: you got it. It's coming up in January, one of
[26:26] Speaker 1: the biggest tech events of the year. All right, Brian Tong,
[26:28] Speaker 1: thanks so much for joining me. By the way, we
[26:31] Speaker 1: also have AirPods Pro three and Apple Watches. We didn't
[26:33] Speaker 1: even talk about them, but there's I still got to
[26:35] Speaker 1: get there. Still got a lot going on there. All right,
[26:38] Speaker 1: Brian Tong, thanks so much for joining me today.
[26:39] Speaker 2: Really appreciate it.
[26:40] Speaker 1: I'll link everything up all of Brian's socials on the
[26:43] Speaker 1: website rich on Tech dot TV. All right, coming up, Yes,
[26:47] Speaker 1: I'm going to tell you more about the Apple stuff,
[26:50] Speaker 1: AirPods Pro three. We've got three new models of the
[26:54] Speaker 1: Apple Watch, all updated this year.
[26:56] Speaker 2: We'll get to that.
[26:57] Speaker 1: And yes, I will give you an update on my
[27:00] Speaker 1: personal life this week. Yeah, I will talk about that
[27:04] Speaker 1: coming up right here on rich on Tech. First off,
[27:12] Speaker 1: let's talk about Apple Watch. So all three models got
[27:15] Speaker 1: an update this year. This is if you're thinking about
[27:17] Speaker 1: updating any of your Apple stuff upgrading, this is the
[27:20] Speaker 1: year to do it. Because Apple is firing on all cylinders.
[27:24] Speaker 1: They have upgraded just about everything that was the little
[27:27] Speaker 1: annoyances of all the products. It's all fixed. I mean really,
[27:30] Speaker 1: I'm not sure what they can do after this. So
[27:32] Speaker 1: all the iPhones are getting or the Apple Watch, they're
[27:35] Speaker 1: getting five G. So all the connectivity issues people had
[27:38] Speaker 1: with LTE gone five G now five G support. So
[27:42] Speaker 1: the se three this is the entry level Apple Watch.
[27:45] Speaker 1: It starts at two hundred and fifty dollars. It's got
[27:46] Speaker 1: a new chip inside, so it's gonna be faster, it's
[27:49] Speaker 1: got stronger glass so it's gonna be more durable, and
[27:52] Speaker 1: it now supports fast charging, so that means you can
[27:55] Speaker 1: charge this thing way faster, eight hours of use from
[27:58] Speaker 1: an eight minute charge, and then it's got the eighteen
[28:01] Speaker 1: hour battery life. So see, if you're looking for that
[28:03] Speaker 1: for your kids, that's the best model for the kids.
[28:07] Speaker 1: It always it hasn't always on display too for the
[28:09] Speaker 1: first time, which means you don't have to rotate your
[28:11] Speaker 1: wrist to see the screen. It's it's always on, So
[28:14] Speaker 1: that's gonna be great. Just make sure you go cellular
[28:16] Speaker 1: if you're getting it for your kids, if you want
[28:17] Speaker 1: to keep track of them and you know, not have
[28:19] Speaker 1: a phone nearby. Now, the series eleven, this is sort
[28:22] Speaker 1: of the standard you know Apple Watch that you think about.
[28:25] Speaker 1: They now have hypertension alerts built into this, so it
[28:29] Speaker 1: will alert you to possible high blood pressure patterns. No,
[28:33] Speaker 1: it's not taking a live reading. There's no cuff for calibration.
[28:36] Speaker 1: It just runs in the background and when it's checking
[28:38] Speaker 1: all your heart stuff, it's sort of looking for an
[28:41] Speaker 1: algorithm that says, uh, you might want to check for hypertension.
[28:45] Speaker 1: And so they expect to notify a million people this
[28:48] Speaker 1: year about hypertension that didn't even realize they had it
[28:51] Speaker 1: or possibly have it let's see. Of course, also has
[28:54] Speaker 1: the ECG, the irregular heart you know, rhythm notification, sleep apnea,
[28:59] Speaker 1: all that's stuff. And then it's got a bigger battery
[29:02] Speaker 1: now up to twenty four hours instead of eighteen because
[29:05] Speaker 1: they want you to sleep with this thing on. So
[29:06] Speaker 1: that's why the battery life is better. You can charge it,
[29:09] Speaker 1: wear it to bed, get through that eight hours of sleep.
[29:11] Speaker 1: Hopefully you're getting eight hours of sleep starting price three
[29:14] Speaker 1: ninety nine. There on the series eleven, also again with
[29:17] Speaker 1: five G. Then you've got the Ultra. This is kind
[29:20] Speaker 1: of the rugged, tough Apple Watch out there. It's got
[29:22] Speaker 1: a bigger screen thanks to thinner borders, so same case size,
[29:27] Speaker 1: now three D printed, which is wild. It's going to
[29:30] Speaker 1: be brighter outside. It's got new watch faces, which is fine.
[29:34] Speaker 1: But the big headline here is built in satellite connectivity.
[29:38] Speaker 1: So now you can satellite message for an emergency or
[29:43] Speaker 1: just through my message when you're out and about and
[29:44] Speaker 1: there's no cellular so that's wild. Let's see yeah, Apples,
[29:50] Speaker 1: this is their watch for they say, athletes and explorers.
[29:54] Speaker 1: So the other thing about the SE I wanted to
[29:56] Speaker 1: mention is that the let's see here. Oh, they're also
[29:59] Speaker 1: added a sleep score, so now it's going to score
[30:02] Speaker 1: your sleep too, which I mean, is just so much
[30:04] Speaker 1: going on with these watches. The Apple Watch SE, the
[30:07] Speaker 1: entry level model is also getting the ability to play
[30:10] Speaker 1: media through the speaker. So if you want to play
[30:12] Speaker 1: like a podcast just while you're on a walk or something,
[30:15] Speaker 1: or listen to the radio, whatever, you can just listen
[30:17] Speaker 1: right through the speaker that's on it all right. AirPods
[30:20] Speaker 1: Pro three these are a major update. So now they
[30:25] Speaker 1: have a new design with five eartip sizes and there's
[30:28] Speaker 1: foam inside, so they've got a much more secure fit
[30:31] Speaker 1: than before. Sound quality is better, noise cancelation is better,
[30:35] Speaker 1: and the transparency mode, which means you can hear the
[30:37] Speaker 1: people around you, doesn't sound as like mechanical. It sounds
[30:40] Speaker 1: now much more natural. They also have a live translation
[30:44] Speaker 1: feature that they've built in which basically, if someone is
[30:46] Speaker 1: talking to you in a different language, you can listen
[30:48] Speaker 1: in your ears in the language that you understand. And
[30:51] Speaker 1: I did get a demo of that. It worked nicely.
[30:53] Speaker 1: We'll see how that works in real life. They also
[30:55] Speaker 1: built in heart rate sensors into the AirPods themselves, so
[31:00] Speaker 1: you can track workouts without needing an Apple Watch. You
[31:03] Speaker 1: can go on a run, you can go on whatever
[31:04] Speaker 1: you want, and it's going to track fifty different types
[31:07] Speaker 1: of workouts. With just the air Pods Pro. You'll see
[31:10] Speaker 1: your heart rate and your calories burned, which is pretty
[31:13] Speaker 1: wild and the same price as before two hundred and
[31:16] Speaker 1: fifty dollars eight I mean.
[31:18] Speaker 6: Oh.
[31:18] Speaker 1: They also increase the sweat and dust resistance so again,
[31:22] Speaker 1: just some really really nice upgrades here.
[31:24] Speaker 2: I think Apple is just on a tear and.
[31:27] Speaker 1: At this point it's almost getting tough to catch up
[31:30] Speaker 1: to them because they've got so much capital, so much
[31:33] Speaker 1: engineering talent, and such a wide swath of people using
[31:39] Speaker 1: these products, and not to mention all the Apple stores
[31:42] Speaker 1: everywhere for service and support and sales. So it's getting
[31:45] Speaker 1: to the point where, yeah, the Android stuff is great,
[31:48] Speaker 1: and I've always loved Android and I think it's amazing.
[31:50] Speaker 1: But like Apple has a story now where you can
[31:54] Speaker 1: use your AirPods, you can use your Apple Watch, you
[31:55] Speaker 1: can use your iPhone, you can use your MacBook, you
[31:57] Speaker 1: can use your iPad. They all work really well together.
[32:01] Speaker 1: And by the way, there's a million and one accessories.
[32:03] Speaker 1: And by the way, if you need help, you can
[32:04] Speaker 1: go to a store. And by the way, if you
[32:06] Speaker 1: need software, you can download it. So it's gotten to
[32:08] Speaker 1: the point where it's just so good. I feel like
[32:11] Speaker 1: it's getting tough for rivals to catch up now. I
[32:14] Speaker 1: think the Pixel from Google is an amazing phone, the
[32:16] Speaker 1: Pixel ten. I've been using the Pixel ten pro XL
[32:20] Speaker 1: and it's amazing, but the video is nowhere near what
[32:24] Speaker 1: the iPhone does, and the accessories are nowhere near what
[32:27] Speaker 1: the iPhone has, and the speed is nowhere near what
[32:30] Speaker 1: the iPhone has. So again, it's just that they've done
[32:34] Speaker 1: a lot of stuff that's really good. And I think
[32:36] Speaker 1: this year I really have no qualms with almost anything.
[32:39] Speaker 1: So if you're thinking, like Rich, do I want to upgrade?
[32:42] Speaker 1: I think this is the year to do it all right,
[32:44] Speaker 1: So eighty eight Rich one oh one eighty eight seven
[32:48] Speaker 1: four to two four one zero one. Everything's linked up
[32:51] Speaker 1: on the website. This is episode number one thirty nine,
[32:55] Speaker 1: So if you go to Rich on tech dot TV,
[32:57] Speaker 1: you can get the show notes for episode one thirty
[32:59] Speaker 1: nine and everything I talked about is right there. You
[33:01] Speaker 1: can watch my stories from TV on all these things
[33:04] Speaker 1: I went hands on with all these gadgets, and all
[33:06] Speaker 1: my thoughts are there as well. I did want to
[33:09] Speaker 1: mention before the end.
[33:10] Speaker 2: Of the hour here.
[33:11] Speaker 1: So I was in a serious car accident this week
[33:13] Speaker 1: and it was scary. I was coming back from the
[33:16] Speaker 1: Apple event, I was going to work and you know,
[33:19] Speaker 1: as I always do every single day, and it was
[33:22] Speaker 1: just really really fast that it happened. It's just I
[33:27] Speaker 1: can't tell you what it feels like because it was
[33:30] Speaker 1: so fast, it was so loud, it was so jarring
[33:34] Speaker 1: that at the same time I knew what happened, and
[33:37] Speaker 1: I didn't know what happened. And of course the airbags
[33:40] Speaker 1: went off instantly, which just you know, adds to the situation.
[33:44] Speaker 2: My ears were ringing. It was at the.
[33:46] Speaker 1: Same time so loud and then so silent right after
[33:51] Speaker 1: because it was almost in the middle of the night
[33:52] Speaker 1: that this happened. And then I as soon as I
[33:55] Speaker 1: realized I was like in the middle of an intersection.
[33:57] Speaker 1: Of course, I was worried about another car coming at me,
[34:00] Speaker 1: and so I slid out of my car like it
[34:03] Speaker 1: was just like reflex at this point where I like
[34:05] Speaker 1: just found the door opened the door. When I realized,
[34:07] Speaker 1: I was like, you know, my limbs and everything were
[34:10] Speaker 1: all intact. I just you will go into autopilot, right
[34:14] Speaker 1: like my brain was just working on adrenaline and like instinct,
[34:19] Speaker 1: and so I opened up the door. I slid out
[34:21] Speaker 1: through the bottom of the door because all the airbags
[34:24] Speaker 1: were around me and those things are hard. By the way,
[34:28] Speaker 1: It's just a moment I will never ever forget. Being
[34:30] Speaker 1: in the darkness of the night and just it was
[34:32] Speaker 1: silent but this loud, crazy thing just happened anyway. Overall,
[34:38] Speaker 1: you know, I was bruised, I'm sore, I had cuts
[34:41] Speaker 1: on me, I was bleeding, ringing ears. My ears are
[34:43] Speaker 1: still ringing. Went to the er for hours getting checked out.
[34:46] Speaker 1: But my takeaway here is number one. I'm alive, and
[34:50] Speaker 1: I'm not kidding when I tell you I am surprised.
[34:54] Speaker 1: I'm here, to be honest. If you see the picture
[34:56] Speaker 1: I posted to my Instagram in my car, it is
[34:58] Speaker 1: just really, really bad.
[35:01] Speaker 2: This is my second chance at.
[35:02] Speaker 1: This world, and I'm going to make the most of
[35:05] Speaker 1: it because I cannot believe what happened and how quickly
[35:08] Speaker 1: life can change.
[35:10] Speaker 2: So just keep that in mind.
[35:12] Speaker 1: Eighty eight Rich one oh one eighty eight seven four
[35:15] Speaker 1: to two four one zero one. This is Rich on Tech.
[35:21] Speaker 1: Let's go to Jim in northern Arizona. Jim, you're on
[35:25] Speaker 1: with Rich.
[35:26] Speaker 6: Hey, Rich, i'd hi from Presco Valley again.
[35:29] Speaker 2: Hello, welcome back.
[35:30] Speaker 6: I'm so glad you're okay. That photo of your car
[35:33] Speaker 6: was something to see.
[35:34] Speaker 2: Boy, Yeah, something to be in too.
[35:37] Speaker 6: Yeah. I imagine. I currently use a password manager across
[35:42] Speaker 6: multiple Windows devices and iOS devices, and I'm getting more
[35:46] Speaker 6: and more prompts to switch to pass key, and I
[35:49] Speaker 6: wasn't quite sure how that would work across multiple devices,
[35:53] Speaker 6: Windows and PCs and iOS. And could I still use
[35:59] Speaker 6: my user idea password if I switched to it?
[36:02] Speaker 2: Good question.
[36:03] Speaker 1: So pass keys are the new way to log in
[36:07] Speaker 1: that uses sort of a digital handshake with the device
[36:11] Speaker 1: that you're on. It exchanges a little token and it
[36:14] Speaker 1: replaces the password. Now, I will tell you in my experience,
[36:17] Speaker 1: and I've set up a couple of these pass keys.
[36:20] Speaker 1: When they work, they're amazing. But here's the thing that
[36:23] Speaker 1: I've noticed, and a lot of these websites are pushing
[36:26] Speaker 1: hard for passkeys, and Jim, I think you're doing the
[36:28] Speaker 1: right thing by using a universal password manager that works
[36:32] Speaker 1: across all of your devices. Because many of the password managers,
[36:35] Speaker 1: like a bit Warden or a dash Lane or a
[36:38] Speaker 1: one password, a lot of them can handle pass keys.
[36:41] Speaker 1: But also your Windows computer can do pass keys, and
[36:45] Speaker 1: Chrome can do pass keys, and iOS can do passkeys.
[36:49] Speaker 1: So what I've noticed is that when the past key
[36:51] Speaker 1: prompt comes up, it's trying to ping all these different
[36:56] Speaker 1: ways of getting that pass key, because unlike a password,
[37:00] Speaker 1: you can have a pass key for different devices and
[37:02] Speaker 1: this is where it gets a little bit confusing. So
[37:06] Speaker 1: let's just use home Depot as an example. Let's say
[37:08] Speaker 1: you go to the home Depot website and it says, hey,
[37:10] Speaker 1: would you like to set up a pass key, and
[37:11] Speaker 1: you go sure. It puts a little piece of data
[37:15] Speaker 1: wherever you save that pass key, so it could be
[37:17] Speaker 1: on your Windows computer, it could be through your password manager,
[37:21] Speaker 1: it could be through your Apple computer, could be through
[37:23] Speaker 1: your iOS passwords app. So wherever you store that, it
[37:27] Speaker 1: stays there and then it's used the next time. So
[37:30] Speaker 1: not only could you use your password manager, but you
[37:32] Speaker 1: could also have a pass key on your phone. You
[37:34] Speaker 1: could also have a pass key on your laptop. You
[37:36] Speaker 1: could have a pass key on your tablet. And so
[37:40] Speaker 1: it gets a little confusing to use these, But I
[37:43] Speaker 1: guess my advice is to try it out with a
[37:46] Speaker 1: website that you don't really care about too much, like
[37:49] Speaker 1: a home Depot. Sorry home Depot, I mean, you know
[37:52] Speaker 1: what I mean. Any website that's just you know, you're
[37:54] Speaker 1: not not like your Google like. Maybe start with one
[37:56] Speaker 1: of these other websites just to get a flavor of it.
[37:59] Speaker 1: And once you set up the pass key, logging in
[38:01] Speaker 1: is pretty easy because however you typically log into your
[38:04] Speaker 1: computer is how you would authorize that pass key. So,
[38:09] Speaker 1: for instance, if you're on your phone and you try
[38:12] Speaker 1: to log in with a pass key and you use
[38:13] Speaker 1: a password manager, all you have to do is just
[38:15] Speaker 1: use face ide or your fingerprint reader for your to
[38:18] Speaker 1: open up your password manager and it would just exchange
[38:21] Speaker 1: that pass key. So you're not typing anything in, you're
[38:24] Speaker 1: not copying and pasting, it's not filling in a password.
[38:27] Speaker 1: And the beauty of past keys is that they're not
[38:31] Speaker 1: easily hacked because you can go to a phishing website
[38:35] Speaker 1: and copy and paste your password in there, or in
[38:38] Speaker 1: the worst case scenario, your password manager gets tricked and
[38:41] Speaker 1: it pasts that password in there and you log in
[38:44] Speaker 1: and next thing you know, they're stealing your information past key.
[38:48] Speaker 1: It's really, really almost nearly impossible for that to happen
[38:52] Speaker 1: because the website has to exchange a special token with
[38:58] Speaker 1: your password manager to get that pass key back, and
[39:01] Speaker 1: so it is much more secure in that aspect, and
[39:04] Speaker 1: there's no nothing to forget, there's nothing to remember. So
[39:07] Speaker 1: can you use pass keys in addition to your password? Yes,
[39:11] Speaker 1: So even if you use a pass key, you can
[39:13] Speaker 1: still log in with your old password the old fashioned way.
[39:16] Speaker 1: The thing that I've noticed that makes this a little
[39:19] Speaker 1: bit tricky is two factor authentication. So on my major websites,
[39:24] Speaker 1: of course, I have two factor authentication turned on. So
[39:29] Speaker 1: pass keys are supposed to be super smooth and seamless.
[39:33] Speaker 1: Where let's say you go to that home Depot website,
[39:36] Speaker 1: you log in, it says passkey, you tap pass key,
[39:39] Speaker 1: it pings your password manager, Your password manager asks you
[39:42] Speaker 1: for your face ID, You do your face ID, and
[39:44] Speaker 1: it sends that pass key to home Depot and you
[39:47] Speaker 1: get logged in. That's the way it should work, really
[39:49] Speaker 1: fast and easily. But if you have two factor authentication
[39:53] Speaker 1: set up, it's probably still going to text you that
[39:57] Speaker 1: code for two factor authentication, so it's still a little
[40:00] Speaker 1: extra step to log into those websites. So for me personally,
[40:06] Speaker 1: as much as I want to recommend past keys and
[40:08] Speaker 1: I think you should try them, and I do think
[40:09] Speaker 1: they're easy when they work, I'm not completely convinced just
[40:13] Speaker 1: yet in the ease of use for the average person
[40:16] Speaker 1: because it is a little confusing because literally, when I
[40:19] Speaker 1: go to certain websites, I'm not kidding. On my desktop computer,
[40:23] Speaker 1: my MacBook, I have my password manager pops up to
[40:26] Speaker 1: offer up the to save the pass key, then my
[40:29] Speaker 1: Chrome pops up to ask to save the pass key,
[40:33] Speaker 1: and then my MacBook offers to save the pass key
[40:36] Speaker 1: or to push the pass key through. So it's like
[40:39] Speaker 1: all these things kind of competing, and I think you'd
[40:41] Speaker 1: have to probably go into settings and make sure that
[40:43] Speaker 1: you turn off all these other ways of saving things.
[40:46] Speaker 2: But it's it's a little complicated.
[40:48] Speaker 1: So I guess the long answer, Jim is that try them,
[40:53] Speaker 1: see how they work out for you. Try them on
[40:55] Speaker 1: some low stakes websites. But I do have them set
[40:59] Speaker 1: up for a bunch of my Way websites that I
[41:01] Speaker 1: regularly log into, and when it works, it's amazing.
[41:04] Speaker 2: Because it's so fast and it's so easy.
[41:07] Speaker 1: But I just and I guess I don't want to
[41:09] Speaker 1: wish the two factor authentication away, but at the same time,
[41:12] Speaker 1: it is that extra layer of well, why is this
[41:15] Speaker 1: easier than just my password being entered? But I think
[41:18] Speaker 1: at the end of the day, the ease comes from
[41:21] Speaker 1: the fact that it's not easily phished. Nobody can say, hey,
[41:26] Speaker 1: can you tell me your pass key? It's just not
[41:28] Speaker 1: possible you can't verbally speak a pass key like you
[41:32] Speaker 1: can a password, and I think at that moment that's
[41:35] Speaker 1: what makes it way more secure for the average person
[41:39] Speaker 1: is you can't be tricked into sharing this pass key.
[41:42] Speaker 1: So Windows supports passkeys, Apple supports passkeys, Android supports pass keys,
[41:48] Speaker 1: one password, dash Lane, Bitwarden, you can do it all.
[41:51] Speaker 1: If you want to set a pass key up, go
[41:53] Speaker 1: to your website that you want to set it up
[41:55] Speaker 1: for log in the old fashioned way with your password.
[41:57] Speaker 1: Go to your account settings, look for passy. It's somewhere
[42:00] Speaker 1: in there. Tap create and make sure you save that
[42:04] Speaker 1: pass key in a place where you can retrieve it.
[42:07] Speaker 2: And it's not a big deal.
[42:08] Speaker 1: If you can't, like retrieve that passkey later, you can
[42:11] Speaker 1: still use your password to log in. I think there's
[42:13] Speaker 1: a little confusion there. And there is a website, this
[42:16] Speaker 1: Fido Alliance, which tells you all the different websites that
[42:20] Speaker 1: support passkeys, and it's a lot. I mean, I'm looking
[42:24] Speaker 1: through Adobe, Amazon, Bank of America, Best Buy, Bitwarden, BMW,
[42:31] Speaker 1: City Bank, CVS, Coinbase. I mean, these are just the
[42:35] Speaker 1: c's eBay. So if you want to try it on
[42:38] Speaker 1: one of these websites, go to this, I'll put this
[42:41] Speaker 1: in the show notes, this Fido Alliance passkeys directory. So again,
[42:45] Speaker 1: try it on a low stakes website. So go to
[42:48] Speaker 1: something like I said, like a home depot or an
[42:51] Speaker 1: eBay or a kayak and just set up a passkey
[42:53] Speaker 1: and see what the process is like, and then log
[42:55] Speaker 1: out and log back in and see if it makes
[42:58] Speaker 1: life a little bit easier for you. So according to this,
[43:02] Speaker 1: let's see, there's one hundred and fifty nine websites that
[43:07] Speaker 1: support this right now in their directory. There may be more,
[43:09] Speaker 1: but big companies like Verizon and Walmart are all this
[43:12] Speaker 1: to hear Yahoo, So again, try it out, see what
[43:15] Speaker 1: it's like. Good question, Jim, And yes, you can use
[43:18] Speaker 1: them across devices. My recommendation is to use them in
[43:23] Speaker 1: your password manager. Whatever you're using for your password manager,
[43:26] Speaker 1: that's where you want to set up and save your
[43:27] Speaker 1: pass keys. The one thing I do not recommend do
[43:31] Speaker 1: not use your pass word manager for your two factor
[43:34] Speaker 1: authentication codes. A lot of the password managers let you
[43:38] Speaker 1: also save two factor authentication codes for your websites.
[43:42] Speaker 2: Do not do that.
[43:42] Speaker 1: I don't recommend it because if someone was ever to
[43:45] Speaker 1: get in to your password manager. Now they not only
[43:48] Speaker 1: have your passwords, but they also have your two factor
[43:51] Speaker 1: authentication codes. So for that reason, I recommend a third
[43:55] Speaker 1: party two factor authentication code manager, and the one I
[43:58] Speaker 1: love is called Proton Authenticator. It has every single feature
[44:04] Speaker 1: that I want in a two factor authentication app, which
[44:08] Speaker 1: namely is if you want to use it locally on
[44:10] Speaker 1: your devices, you can, but if you want to use
[44:13] Speaker 1: it across all your devices, you can. If you want
[44:16] Speaker 1: to import keys from another.
[44:19] Speaker 2: App, you can do that.
[44:20] Speaker 1: If you want to export all of your codes to
[44:22] Speaker 1: another app you want to move you find something better
[44:24] Speaker 1: that comes along, you can do that. So Proton has
[44:27] Speaker 1: really made a slick authentication app that is completely free
[44:32] Speaker 1: and it does everything you need. Why is it free, Rich, Well,
[44:35] Speaker 1: because they want you to discover how amazing this app
[44:37] Speaker 1: is for free. And then you say, let me check
[44:39] Speaker 1: out what Proton's all about. I like what they're doing here,
[44:41] Speaker 1: I like the design. It's clean, it's slick, it's really
[44:44] Speaker 1: really well done. So let me see what else they offer.
[44:47] Speaker 1: And yes, they offer a whole bunch of other stuff.
[44:49] Speaker 1: They offer Proton pass which is their password manager, their
[44:52] Speaker 1: VPN mail which is super secure, drive calendar. So They've
[44:57] Speaker 1: got a whole bunch of stuff that they offer, and
[44:59] Speaker 1: it's that hey low effect. You go into Proton Authenticator
[45:02] Speaker 1: and next thing you know, using Proton mail, using Proton vpn.
[45:06] Speaker 1: That's the name of the game there. And I believe
[45:08] Speaker 1: Proton vpn actually has a free level too. I think
[45:10] Speaker 1: it's one of the few VPNs with a free level
[45:14] Speaker 1: of service. Proton Yeah, free vpn, one device, no ads,
[45:19] Speaker 1: no logs, unlimited and free forever. So if you're looking
[45:22] Speaker 1: for a free VPN, protonvpn dot com check it out.
[45:26] Speaker 2: All right, I'll link this all up on the website.
[45:28] Speaker 1: Rich on tech dot TV eight at eight seven four
[45:32] Speaker 1: to two four one zero one the website rich on
[45:35] Speaker 1: tech dot tv. More of your calls and the new
[45:38] Speaker 1: robotaxi option in Las Vegas coming up right after this,
[45:45] Speaker 1: let's go to Lisa in Long Beach.
[45:48] Speaker 2: You're on with Rich.
[45:50] Speaker 6: Hi.
[45:50] Speaker 7: Rich, I too had a car accident this year and
[45:54] Speaker 7: we're lucky to be alive. I'm glad i'm talking to you.
[45:57] Speaker 1: Well, I'm glad you're talking to me as well. Thank
[45:59] Speaker 1: you for that. What can I help you with?
[46:02] Speaker 7: Okay, so a simple question. I have a Pixel nine
[46:06] Speaker 7: pro I got it like in January. Ever since I've
[46:09] Speaker 7: had it, I've never seen it downloads an update because
[46:13] Speaker 7: it always stops in the middle and says you have
[46:16] Speaker 7: to start all over again connecting your wireless. And when
[46:20] Speaker 7: I look at my wireless connector, it always says saved,
[46:25] Speaker 7: check password and try again. Oh okay, and otherwise I
[46:30] Speaker 7: have I have unlimited wireless with AT and T, So
[46:35] Speaker 7: I'm totally confused of what is being downloaded. And I'm
[46:39] Speaker 7: at sixteen at Android sixteen. Isn't that where you're.
[46:42] Speaker 8: Supposed to be?
[46:43] Speaker 1: Yeah, that's Android sixteen. You're you're good there, Okay, So
[46:45] Speaker 1: a couple things here. Number One, it doesn't typically like
[46:50] Speaker 1: to download the software updates over cellular. It will in
[46:54] Speaker 1: a pinch, I believe, but it mostly wants Wi Fi
[46:56] Speaker 1: because they're usually pretty sizable. So it sounds like your
[47:01] Speaker 1: Wi Fi is not properly connected on this device. So
[47:05] Speaker 1: saved check password means that it's trying to use the
[47:09] Speaker 1: password and it's not working, and so it's actually not
[47:11] Speaker 1: connected to that Wi Fi network. And so what you
[47:14] Speaker 1: want to do is go into your settings. Okay, do
[47:18] Speaker 1: you want to follow alonger you on your phone?
[47:20] Speaker 7: Well, I'm on my sittings that I've done this like
[47:23] Speaker 7: ten times.
[47:24] Speaker 2: Okay password, Oh okay, well, let me let me walk
[47:28] Speaker 2: you through it.
[47:28] Speaker 7: If I try again just to see what's going on.
[47:30] Speaker 1: Okay, well, let me walk you through what I think
[47:32] Speaker 1: you should do, and then I'll give you a couple
[47:33] Speaker 1: of solutions that will probably fix this forever. But it
[47:37] Speaker 1: doesn't require throwing your phone out the window, all right.
[47:41] Speaker 1: So you go into your settings, you go to network
[47:43] Speaker 1: and Internet, and then it says internet wireless. You tap there,
[47:46] Speaker 1: and where you have your wireless connection you want to connect,
[47:50] Speaker 1: tap the little it looks like a little gear icon
[47:54] Speaker 1: and you want to forget the network completely, and that
[47:57] Speaker 1: way you are starting fresh.
[47:59] Speaker 2: With this network.
[48:00] Speaker 1: And then I would restart your phone and go back
[48:03] Speaker 1: in and connect to that network using that password. And
[48:05] Speaker 1: if it says you know, connected, then your password worked.
[48:10] Speaker 1: If it says problem, then that password is not working.
[48:12] Speaker 1: That's number one. And in the upper right hand corner
[48:15] Speaker 1: of your phone, you should see the five G or
[48:17] Speaker 1: four G replaced with a little WiFi indicator, so that
[48:21] Speaker 1: means that everything is working now. If that's not working,
[48:25] Speaker 1: the next level of what I would do is go
[48:27] Speaker 1: down into your.
[48:30] Speaker 2: Let's see system. I gotta find where this is.
[48:32] Speaker 1: Okay, system under settings and then there's something called reset options,
[48:36] Speaker 1: and there's an option called reset Bluetooth and Wi Fi,
[48:41] Speaker 1: and so I would do that, and that's going to
[48:43] Speaker 1: wipe all of your Wi Fi settings clean. It's going
[48:46] Speaker 1: to wipe all of your Bluetooth connections clean, and you're
[48:49] Speaker 1: going to have to re log in to your Wi
[48:51] Speaker 1: Fi networks no matter where you are, work, home, and
[48:54] Speaker 1: you're also going to have to reconnect your Bluetooth.
[48:56] Speaker 2: And if that.
[48:57] Speaker 1: Doesn't work, which by the way, should fix like ninety
[49:01] Speaker 1: nine point nine percent of problems that people have, you
[49:04] Speaker 1: can do what's called a factory reset. Now, with with
[49:08] Speaker 1: pixel phones, pretty much everything's backed up to the clouds.
[49:11] Speaker 1: You're not going to lose much data, if any at all.
[49:13] Speaker 2: You shouldn't.
[49:14] Speaker 1: But what you can do is that factory reset will
[49:18] Speaker 1: reset this phone back to the factory conditions. Any little bugs,
[49:21] Speaker 1: any little issues that are lingering, will all be cleaned
[49:24] Speaker 1: up and fixed. And in that way, you can then
[49:27] Speaker 1: reset your phone up. You're gonna have to log in,
[49:29] Speaker 1: you're gonna have to download all your stuff again, but
[49:31] Speaker 1: your phone should work. The other thing I would say
[49:34] Speaker 1: to do is there's something that people don't do on
[49:37] Speaker 1: the on the Android side of things, and there is
[49:41] Speaker 1: a let's see where is it here? Okay, I gotta
[49:45] Speaker 1: find it. They moved it a system and updates here
[49:47] Speaker 1: it is. So there's not only a security update a
[49:51] Speaker 1: system update on the Androids, but there's also a Google
[49:53] Speaker 1: Play system update, and so check for that one. That
[49:56] Speaker 1: one adds new features to your phone. I just checked
[49:58] Speaker 1: it online. I got a ninety three megabyte download. So
[50:01] Speaker 1: a lot of people think that there's just the software update,
[50:04] Speaker 1: but there's also what's called a Google Play System update
[50:07] Speaker 1: available on your Android. So if you're listening, you got
[50:09] Speaker 1: an Android, go into your settings right now and check
[50:12] Speaker 1: for this. This is where Google pushes out a lot
[50:15] Speaker 1: of their new features. So go into settings and then
[50:18] Speaker 1: you'll see where it says let's see here system No sorry,
[50:23] Speaker 1: Security and Privacy, and then it says system and updates,
[50:27] Speaker 1: and then you say Google Play System update.
[50:29] Speaker 2: Check for system update there, download and install.
[50:31] Speaker 1: It'll restart your phone and that adds new features to
[50:34] Speaker 1: your Android phone without a full system software update. So
[50:38] Speaker 1: on the Android phones, you've got three places to look
[50:41] Speaker 1: for software updates. Number one. The operating system that's called
[50:44] Speaker 1: your system update number two, New Google Features that's called
[50:48] Speaker 1: the Google Play System Update number three App updates that's
[50:52] Speaker 1: inside the Play Store, so three places. If you're having
[50:55] Speaker 1: any issues with your phone whatsoever, you always want to
[50:58] Speaker 1: download all those software ups dates, restart your phone, and
[51:01] Speaker 1: see if your phone works properly. Again, Lisa, it sounds
[51:05] Speaker 1: like the connection issue is just a mistaken password in
[51:08] Speaker 1: this instance, but it could also be that it's something's
[51:11] Speaker 1: just lingering from that Wi Fi connection and you need
[51:14] Speaker 1: to clean up that Wi Fi connection and it should
[51:17] Speaker 1: work better. Good question. Thanks for the call today. I
[51:20] Speaker 1: love the Pixel phones. They last seven years, seven years
[51:22] Speaker 1: of software updates. So don't think that because it's not working,
[51:26] Speaker 1: it's it's ruined forever. Believe me, you can just reformat
[51:29] Speaker 1: that phone. It'll work great. I know that's the last
[51:32] Speaker 1: ditch resort. You don't want to do that. You know,
[51:34] Speaker 1: first chance, you don't want to do that as the
[51:36] Speaker 1: first step. Thanks for the call, Lisa. Eighty to eight
[51:39] Speaker 1: rich one oh one eight eight eight seven four to
[51:41] Speaker 1: two four one zero one. If you're going to Las Vegas,
[51:45] Speaker 1: you have a new option for a ROBOTAXI Amazon's Zekes
[51:49] Speaker 1: self driving cars are now roaming the streets. Rides are
[51:53] Speaker 1: free because guess what, you are the beta tester, so
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[51:59] Speaker 1: The vehicles have no steering wheel, no pedals, no driver's
[52:03] Speaker 1: seat inside. It's face to face to the other riders.
[52:07] Speaker 1: So again, these are now in Las Vegas. Zeokes zo
[52:12] Speaker 1: x look it up eight eight eight rich one O
[52:16] Speaker 1: one eight eight eight seven four to two four one
[52:18] Speaker 1: zero one rich On Tech. Back after this, Welcome back
[52:25] Speaker 1: to rich On Tech. Rich Demiro here hanging out with you,
[52:28] Speaker 1: talking technology at Triple eight rich one one eight eight
[52:32] Speaker 1: eight seven four to two four one zero one.
[52:35] Speaker 2: We will get back to the phone lines in just
[52:37] Speaker 2: a moment.
[52:38] Speaker 1: But first, while I was up at Apple, I had
[52:41] Speaker 1: the opportunity to interview Cayenne Rants. She is Apple's vice
[52:46] Speaker 1: president of worldwide iPhone product Marketing. She's talking all about
[52:50] Speaker 1: the big iPhone seventeen announcements, including Apple's thinnest iPhone yet.
[52:55] Speaker 1: Let's talk about the iPhone air al Ris is the
[52:58] Speaker 1: headline stealing thinnest phone yet from Apple. Didn't think it
[53:03] Speaker 1: could get any thinter So how much work went into
[53:06] Speaker 1: making this phone.
[53:06] Speaker 9: Oh my goodness.
[53:07] Speaker 10: Well, as you saw, we had to make a whole
[53:09] Speaker 10: bunch of rethinking as to how we were going to
[53:12] Speaker 10: do this design. And it is the thinnest iPhone ever,
[53:15] Speaker 10: but it's got that pro performance inside and it's unbelievably
[53:18] Speaker 10: thin and light.
[53:19] Speaker 9: You got to pick it up to feel it.
[53:20] Speaker 10: Yet it's really durable, right. We talked about how it's
[53:23] Speaker 10: more durable than any previous iPhone, and that includes our
[53:26] Speaker 10: choice and materials like titanium, some great engineering into being
[53:30] Speaker 10: able to put all the components in that top camera
[53:33] Speaker 10: plateau area to save even more room for battery life.
[53:36] Speaker 10: So k'all came together, I think explain.
[53:39] Speaker 1: That term camera plateau is the first time I heard it. Yes,
[53:42] Speaker 1: makes sense, like a little mountain on the phone.
[53:44] Speaker 10: It's that top cart where the camera lives, right, And
[53:47] Speaker 10: so for the first time, we've precision milled that out
[53:49] Speaker 10: and we're putting even more advanced technologies. In fact, the
[53:53] Speaker 10: A nineteen prochip lives in that top area for the
[53:56] Speaker 10: first time, and that's one of the reasons why we're
[53:59] Speaker 10: able to the great performance of the phone and still
[54:02] Speaker 10: retain a lot of great space for battery life and
[54:04] Speaker 10: everything else. One thing that if I didn't mention yet,
[54:07] Speaker 10: the pro motion display being across the lineup, that's a
[54:10] Speaker 10: great everyday benefit.
[54:11] Speaker 1: Can you explain that in like an average consumer term,
[54:14] Speaker 1: because it's like it's it's kind of a tough thing
[54:15] Speaker 1: to understand. What does that mean exactly that the promotion
[54:18] Speaker 1: display has come to the base model.
[54:20] Speaker 10: Yeah, so we've only typically had pro motion on our
[54:23] Speaker 10: pro models, so this year the first time it's going
[54:25] Speaker 10: to be.
[54:26] Speaker 9: On iPhone seventeen.
[54:27] Speaker 10: And so what that is is as you're scrolling through
[54:30] Speaker 10: content like you're looking.
[54:31] Speaker 9: In Safari on a website, you're reading something, it's.
[54:34] Speaker 10: Going to give you this really adaptively smooth refresh rate
[54:37] Speaker 10: even to follow how fast you're scrolling. And when you're
[54:40] Speaker 10: watching movies, it's going to match the frame rate needed
[54:43] Speaker 10: and so in some cases it can save battery life also,
[54:46] Speaker 10: but it looks great because you're scrolling.
[54:48] Speaker 9: It looks great on the eyes.
[54:50] Speaker 10: And the other great thing in addition to promotion is
[54:52] Speaker 10: all our displays are brighter, so you can get even
[54:55] Speaker 10: brighter content when you're outdoors, and we've added an anti
[54:58] Speaker 10: reflective coding to reduce that glare when you're outside and
[55:01] Speaker 10: your iPhone goes with you everywhere, and it's also three
[55:04] Speaker 10: times better resistance to scratching, which is a great everyday benefit.
[55:08] Speaker 1: As you can imagine, how does the average consumer decide
[55:11] Speaker 1: between the Air and another model of the iPhone at
[55:14] Speaker 1: this point?
[55:15] Speaker 10: Sure, well, I think one of the easiest things to
[55:17] Speaker 10: think about is, like I said, the iPhone Air has
[55:20] Speaker 10: that pro performance but in this thin and light design.
[55:23] Speaker 10: And so if you go in and you pick that
[55:24] Speaker 10: up and that really makes sense to you as the
[55:27] Speaker 10: phone you want, that's great. It still has an advanced
[55:29] Speaker 10: camera system on the back, and all the models this
[55:31] Speaker 10: year have that new center stage front camera selfie.
[55:34] Speaker 9: Experience, so that's the same across the board.
[55:36] Speaker 10: It still has great battery life, and like I said,
[55:39] Speaker 10: it's really durable.
[55:40] Speaker 9: Now, if you're someone who wants the.
[55:42] Speaker 10: Very best iPhone in the world, that would be the
[55:45] Speaker 10: iPhone seventeen Pro or the larger iPhone seventeen Promas we're
[55:48] Speaker 10: pushing performance, camera capabilities, battery life, everything to that very
[55:53] Speaker 10: top level. And if that's something that's important to you,
[55:56] Speaker 10: like you just want to capture every single possible photo,
[55:59] Speaker 10: every single phone length or zoom length, then the iPhone
[56:01] Speaker 10: seventeen pro might be the one for you.
[56:04] Speaker 1: Let's talk about that new selfie camera experience. Sure, it's
[56:07] Speaker 1: going to be a pretty big departure for many people
[56:09] Speaker 1: because you don't have to rotate your phone anymore. How
[56:12] Speaker 1: do you explain the innovation there?
[56:14] Speaker 10: Sure? Well, basically for a user, it just means you
[56:17] Speaker 10: can hold your phone really naturally in that portrait orientation,
[56:21] Speaker 10: and whether it's just you in the frame or suddenly
[56:23] Speaker 10: you've got three other people or more people in the frame,
[56:26] Speaker 10: the phone can automatically detect the faces using AI and it.
[56:30] Speaker 9: Will do like a virtual rotation of.
[56:32] Speaker 10: The phone for you using that innovative new square sensor,
[56:35] Speaker 10: and so that you can get actually four different composition
[56:38] Speaker 10: styles all by holding your phone in the same way.
[56:41] Speaker 10: So you just got a smile, You got a smile,
[56:43] Speaker 10: and your eyes will be right in the frame and
[56:45] Speaker 10: it's just.
[56:46] Speaker 9: Super easy to use.
[56:47] Speaker 1: Is there any sacrifice in terms of quality with the
[56:49] Speaker 1: photos because it's you know, different orientations.
[56:53] Speaker 10: Well, it is up to an eighteen megapixel output, so
[56:56] Speaker 10: it's it's got even higher resolution than before as the
[56:58] Speaker 10: max resolution output, and the quality is fantastic because with
[57:02] Speaker 10: our photonic engine, with our computation, photography, all the software
[57:05] Speaker 10: that we do, it's absolutely great quality, and like I said,
[57:08] Speaker 10: your videos get better.
[57:09] Speaker 9: So if you're doing FaceTime, you're going to stay stable in.
[57:11] Speaker 10: The frame and you've got like action mode type stabilization
[57:15] Speaker 10: when you're recording on the.
[57:16] Speaker 9: Front video too.
[57:17] Speaker 1: I test a lot of phones, a lot of different cameras.
[57:20] Speaker 1: The video on the iPhone is really incredible. The camera
[57:23] Speaker 1: is always something that delivers. So have there been improvements
[57:27] Speaker 1: this year in the camera and video quality that consumers
[57:30] Speaker 1: will notice?
[57:31] Speaker 10: Sure, while all the cameras have our latest camera systems
[57:33] Speaker 10: with the A nineteen or the A nineteen pro chip,
[57:36] Speaker 10: and we're always making improvements across the board, whether it's
[57:39] Speaker 10: color or tuning or things that we do just every
[57:41] Speaker 10: year to make things even better. And of course we
[57:44] Speaker 10: have a new ultra wide camera that's also high resolution
[57:47] Speaker 10: on iPhone seventeen this year, so your zero point five
[57:50] Speaker 10: shots and those wide fun perspectives, your macro photography is
[57:54] Speaker 10: going to get even.
[57:55] Speaker 9: Better detail and quality.
[57:56] Speaker 10: And then on the pros we also have this new
[58:00] Speaker 10: photo right it gets you the four x zoom and
[58:03] Speaker 10: all the way to eight x zoom and now your
[58:05] Speaker 10: digital zoom goes up to forty X, so you're gonna
[58:08] Speaker 10: get closer to the.
[58:08] Speaker 9: Action than ever before. And we talked about having.
[58:11] Speaker 10: Eight pro lens equivalents in your pocket with all the
[58:14] Speaker 10: different framing options. So there's a lot of great things,
[58:16] Speaker 10: but at the end of the day, you just have
[58:18] Speaker 10: to take a great photo because iPhone will help you
[58:20] Speaker 10: do that and you don't.
[58:21] Speaker 9: Have to think too much about it.
[58:23] Speaker 1: And when it comes to storing those photos, two hundred
[58:25] Speaker 1: and fifty six across the board, now that's right, that's
[58:27] Speaker 1: a that's a sizable increase, and I think for consumers
[58:30] Speaker 1: who are consumer, you know, taking so many photos and videos,
[58:34] Speaker 1: that's a pretty good thing.
[58:35] Speaker 9: Yeah, it's great.
[58:35] Speaker 10: And for iPhone seventeen it's two fifty six, which is
[58:38] Speaker 10: double last year storage capacity, but we kept the same
[58:41] Speaker 10: seven ninety nine starting price, so that's a great value.
[58:43] Speaker 10: And now with all the photos and videos you're taking,
[58:45] Speaker 10: as you said, you have more space to store them
[58:48] Speaker 10: on your phone.
[58:49] Speaker 1: You mentioned pricing, How important was it to keep pricing
[58:52] Speaker 1: similar and not you know, have these wild swings with pricing.
[58:56] Speaker 2: Did you put a lot of thought into that this year.
[58:58] Speaker 9: We put a lot of.
[58:58] Speaker 10: Thought into everything and We're really happy where we landed
[59:01] Speaker 10: with the pricing where it is. And the other great
[59:03] Speaker 10: thing is in the US, there's a lot of great
[59:05] Speaker 10: carrier offers and Apple offers. So Apple can offer up
[59:08] Speaker 10: to seven hundred dollars now and being able to go
[59:11] Speaker 10: into trade in an iPhone thirteen or newer and our
[59:14] Speaker 10: carrier partners they actually have up to eleven hundred dollars
[59:17] Speaker 10: off in credit when you trade in an iPhone thirteen
[59:19] Speaker 10: or newer in any condition, and you can go into
[59:22] Speaker 10: an Apple retail store for Apple Online to take advantage
[59:25] Speaker 10: of that too.
[59:26] Speaker 1: When it comes to that upgrade cycle, who do you
[59:28] Speaker 1: think is I know you want everyone's upgrade obviously, but
[59:31] Speaker 1: who do you think is ripe for an.
[59:33] Speaker 2: Upgrade at this point?
[59:33] Speaker 1: If you're rocking an iPhone thirteen fourteen, where do you
[59:37] Speaker 1: think that sweet spot is?
[59:38] Speaker 9: Well, it depends on you, of course, right.
[59:40] Speaker 10: We have people who upgrade every year just because they're
[59:42] Speaker 10: so excited to get the latest.
[59:44] Speaker 9: We know that, you.
[59:45] Speaker 10: Know, all the previous phones were fantastic and have great durability,
[59:48] Speaker 10: so we love that people are able to continue using them.
[59:51] Speaker 10: But if there's something that speaks to you, whether it's
[59:53] Speaker 10: the center stage, front camera, whether it's battery.
[59:55] Speaker 9: Life, whether it's the stunning new designs.
[59:57] Speaker 10: It's a great time with all these great offers to
[1:00:00] Speaker 10: come over and over and upgrade.
[1:00:02] Speaker 1: Now iOS twenty six is also going to launch, and
[1:00:05] Speaker 1: that's going to be a big upgrade for a lot
[1:00:07] Speaker 1: of people. What can they expect to see out of
[1:00:10] Speaker 1: that on their phone that they already have.
[1:00:12] Speaker 10: Sure, well, you have the same kinds of things that
[1:00:15] Speaker 10: you have. You know, some of the things have.
[1:00:17] Speaker 9: A beautiful new look.
[1:00:18] Speaker 10: We have new wallpapers, We have the spatial photos that
[1:00:21] Speaker 10: you can put on the wallpapers and your lock screens for.
[1:00:24] Speaker 9: Just this beautiful look.
[1:00:25] Speaker 10: You have this new looks with liquid glass where everything
[1:00:28] Speaker 10: looks just so seamless, and it goes great with our
[1:00:31] Speaker 10: all of our hardware capabilities as well.
[1:00:33] Speaker 9: And of course we have some updates coming for Apple Intelligence.
[1:00:36] Speaker 10: People have been already using the writing tools and clean up,
[1:00:39] Speaker 10: but now there's live translation, so you can do that
[1:00:41] Speaker 10: in messages, phone and FaceTime. There's enhancements of visual intelligence,
[1:00:45] Speaker 10: so now you can do more like searching for the
[1:00:47] Speaker 10: world around you, learning about places or objects, or adding
[1:00:50] Speaker 10: a poster to an event in your calendar, or using
[1:00:53] Speaker 10: your iPhone screen to search things up on Google or
[1:00:56] Speaker 10: on Etsy or other apps. So there's a lot of
[1:00:58] Speaker 10: great stuff in there, and we think people are going
[1:01:00] Speaker 10: to love that upgrade, and of course they all that
[1:01:02] Speaker 10: all comes with the new phones as well.
[1:01:04] Speaker 1: Any update on AI, some people say that Apple is
[1:01:07] Speaker 1: behind in this. They promise some things. Can you give
[1:01:10] Speaker 1: an update on when we're going to see that next
[1:01:11] Speaker 1: burst of AI features on the iPhone?
[1:01:13] Speaker 10: Well with I was twenty six coming next week with
[1:01:16] Speaker 10: some of the new ones that I mentioned, like the
[1:01:17] Speaker 10: visual intelligence updates, live translation. There'll be some more updates
[1:01:21] Speaker 10: as we go and you know, we talked about we're
[1:01:23] Speaker 10: working hard to bring even more updates as we go on.
[1:01:26] Speaker 10: And our strategy has always been to create something that's advanced,
[1:01:30] Speaker 10: but accessible and easy to use for everyone. So we
[1:01:32] Speaker 10: continue to embed it across our technologies to make it personal, private,
[1:01:36] Speaker 10: and easy to use and to meet you in your
[1:01:38] Speaker 10: everyday life, just in the app.
[1:01:40] Speaker 9: That you need.
[1:01:41] Speaker 1: And finally, I was looking at that iPhone Air. I
[1:01:44] Speaker 1: feel like if you put two of them together, it
[1:01:46] Speaker 1: can almost be a foldable phone. So is this the
[1:01:48] Speaker 1: precursor to something that Apple might be working on the future.
[1:01:51] Speaker 10: Well, I can't comment on the future, but I love
[1:01:53] Speaker 10: your imagination.
[1:01:55] Speaker 2: All right.
[1:01:55] Speaker 1: That was Kayanne Grants from Apple with more on the
[1:01:59] Speaker 1: new iPhones seventeen lineup eighty eight Rich one oh one
[1:02:02] Speaker 1: eighty eight seven four two four one zero one your
[1:02:05] Speaker 1: calls next, Jay, I see you've been.
[1:02:11] Speaker 2: Waiting for over an hour. You're on with Rich.
[1:02:13] Speaker 3: Yeah.
[1:02:14] Speaker 11: I'm glad you're okay from your car accident.
[1:02:16] Speaker 2: Thank you.
[1:02:18] Speaker 11: So my question is, so I I recently went from
[1:02:22] Speaker 11: a fourteen Promax. Who I'm sorry, fifteen Promacs. The battery
[1:02:27] Speaker 11: was I was using it so much that I was
[1:02:30] Speaker 11: going to just replace the battery, but my carrier basically
[1:02:34] Speaker 11: it was only an extra one hundred bucks to go
[1:02:36] Speaker 11: to the sixteen Promax. This was just just a couple
[1:02:39] Speaker 11: of months ago. Really liked the phone, obviously, It's great, battery,
[1:02:43] Speaker 11: life's great. Now I'm seeing all these great things about
[1:02:46] Speaker 11: the seventeen. I've got the you know, literally the last version,
[1:02:52] Speaker 11: And like the previous interviewer you were saying, was, you know,
[1:02:57] Speaker 11: they give a lot of money for these trade backs,
[1:02:59] Speaker 11: so it's really not that expensive. You know, I pay
[1:03:02] Speaker 11: for my phones out right, So I'm wondering in your opinion,
[1:03:05] Speaker 11: would it be worth it to just go ahead and
[1:03:08] Speaker 11: trade this thing in, And you know, with all this
[1:03:10] Speaker 11: new tech with the seventeen, to pull the trigger on that.
[1:03:13] Speaker 2: Well, let's take a look at what you're getting.
[1:03:15] Speaker 1: So first off, you're getting a faster processor, which of
[1:03:17] Speaker 1: course is always nice, but the sixteen is already fast.
[1:03:21] Speaker 1: The big change here is this new vapor chamber that
[1:03:23] Speaker 1: makes the phone stay cooler longer. So that's a nice thing,
[1:03:27] Speaker 1: especially if you're using your phone under any sort of
[1:03:29] Speaker 1: heavy video editing or gaming stuff like that. You've got
[1:03:33] Speaker 1: the brand new design, so if you like the new
[1:03:35] Speaker 1: design of the phone, it's got better scratch resistance on
[1:03:38] Speaker 1: the front and the back, which is nice. Let's see,
[1:03:41] Speaker 1: display is brighter, so you're going to get a brighter
[1:03:43] Speaker 1: display for that money. Longer battery life. So I don't
[1:03:47] Speaker 1: know about your sixteen Promax, but mine the battery life
[1:03:50] Speaker 1: has kind of taken a little hit in recent months,
[1:03:53] Speaker 1: so I'm really hoping that the seventeen Promac is going
[1:03:56] Speaker 1: to be better.
[1:03:56] Speaker 2: I don't know if you notice that or not.
[1:03:59] Speaker 11: Yeah, I had the battery, Like I said, I only
[1:04:03] Speaker 11: got it a couple months ago. The good thing I
[1:04:05] Speaker 11: do like about it is. It charges really.
[1:04:07] Speaker 2: Fast, yes, and you still get that yeah, I mean.
[1:04:10] Speaker 11: Look, yeah, the battery is huge to me.
[1:04:13] Speaker 1: Yeah, well, the battery is supposed to be the best
[1:04:14] Speaker 1: yet ever on the iPhone. It also has a faster
[1:04:19] Speaker 1: charging because now you can use a forty WAT adapter,
[1:04:21] Speaker 1: which is something that you know, many people may not
[1:04:24] Speaker 1: care about, but yeah, if you're trying to get a
[1:04:26] Speaker 1: faster charge, it does charge faster with a forty WAT adapter,
[1:04:28] Speaker 1: but you will need a new adapter before. I think
[1:04:31] Speaker 1: you need a thirty WAT. Now forty WAT for the fastest.
[1:04:34] Speaker 1: You get the new camera system, which of course Apple
[1:04:36] Speaker 1: is always pushing the envelope when it comes to the camera.
[1:04:39] Speaker 1: So you're gonna get the eight times total optical quote
[1:04:43] Speaker 1: quality zoom. And of course it takes in more light
[1:04:46] Speaker 1: because it's got a bigger sensor, so that's nice. The
[1:04:50] Speaker 1: front facing camera is going to be eighteen megapixels versus twelve.
[1:04:53] Speaker 1: You're also going to get to take it, you know,
[1:04:55] Speaker 1: vertical or horizontal. Let's see what else. The base storage
[1:04:59] Speaker 1: is now two fifty six. I'm not sure what you've
[1:05:00] Speaker 1: got on yours right now, but two fifty six is
[1:05:02] Speaker 1: the new base and it's got the new and one
[1:05:05] Speaker 1: chip inside which has Wi Fi seven, the latest Bluetooth,
[1:05:10] Speaker 1: and thread so you've got all that going on. So
[1:05:13] Speaker 1: I would say for a hundred bucks, Jay, I mean,
[1:05:16] Speaker 1: I think it's worth it personally because it sounds like
[1:05:19] Speaker 1: you're someone that's interested in the latest, greatest, and one
[1:05:22] Speaker 1: hundred dollars is really kind of.
[1:05:24] Speaker 2: A no brainer to me for having the latest technology.
[1:05:27] Speaker 11: Yeah, I think you're right.
[1:05:29] Speaker 2: I think I'm gonna pull the trigger on awesome. What
[1:05:31] Speaker 2: color are you gonna go with?
[1:05:33] Speaker 12: Uh?
[1:05:33] Speaker 11: Then I'm gonna go with the orange.
[1:05:34] Speaker 2: I'm from Tennessee's Oh nice.
[1:05:36] Speaker 1: I heard they're gonna they're gonna sell a lot of
[1:05:38] Speaker 1: these in Austin and I guess Tennessee.
[1:05:41] Speaker 11: There you go, Tennessee, Texas.
[1:05:43] Speaker 1: Yeah, yeah, Texas. Okay, very cool. Well, Enjoy pre orders
[1:05:46] Speaker 1: are open, so you have that. And how much are
[1:05:48] Speaker 1: they gonna give you for old phone?
[1:05:50] Speaker 11: You know, well, they gave me for the fifteen Promax,
[1:05:53] Speaker 11: they gave me a grand, so oh my god, I'm
[1:05:55] Speaker 11: I'm assuming it's gonna be uh roughly the same. So
[1:05:58] Speaker 11: that basically I paid one hundred bucks and what they
[1:06:00] Speaker 11: make you pay for the tax on the phone, which is,
[1:06:03] Speaker 11: you know, an another seventy bucks, so it's to me
[1:06:06] Speaker 11: that's not But it was a no brainer for me
[1:06:09] Speaker 11: because the battery itself was going to be you know,
[1:06:11] Speaker 11: seventy eighty dollars to replace it.
[1:06:13] Speaker 2: So oh yeah, no.
[1:06:14] Speaker 1: I think this is no brainer. I think easy, easy
[1:06:16] Speaker 1: choice in your life right now. That's that's the easiest
[1:06:19] Speaker 1: choice you'll.
[1:06:19] Speaker 2: Make all year. All right, Jay, well, thanks so much.
[1:06:24] Speaker 2: Enjoy the new phone. Thank you, dickre all right, have
[1:06:26] Speaker 2: a great day.
[1:06:27] Speaker 1: Eighty eight rich one oh one eighty eight seven four
[1:06:30] Speaker 1: to two four one zero one.
[1:06:32] Speaker 12: Uh.
[1:06:32] Speaker 1: Let's see what Rebecca in Los Angeles has going on.
[1:06:37] Speaker 2: Rebecca, you're on with Rich Rich.
[1:06:39] Speaker 8: I enjoy watching you. I KTLA and I love your show.
[1:06:43] Speaker 8: Thank you. I'm calling because my friend lost his phone.
[1:06:47] Speaker 8: It's been missing since Thursday, and we don't know if
[1:06:51] Speaker 8: you had it on Wednesday, but for sure by Thursday
[1:06:53] Speaker 8: was gone. And I've tried to help him find it,
[1:06:56] Speaker 8: going the usual route using the Google Find my Phone,
[1:06:59] Speaker 8: or I called the carrier, Verizon to see if they
[1:07:03] Speaker 8: could help. And it was a Motorola Moto that's the
[1:07:08] Speaker 8: Moto G Play from twenty twenty three. So I called
[1:07:12] Speaker 8: Motorola and they weren't able to help to track it,
[1:07:16] Speaker 8: and I call I sort of went online and to
[1:07:20] Speaker 8: see if I could find like some companies or something
[1:07:24] Speaker 8: that might be able to help to track it. There
[1:07:27] Speaker 8: was one that I kind of put in the phone
[1:07:31] Speaker 8: number and it said it found it. But they were
[1:07:33] Speaker 8: asking for a service, and I wasn't sure, you know
[1:07:37] Speaker 8: how lemble.
[1:07:39] Speaker 2: They were No, don't do that, that's no.
[1:07:43] Speaker 1: The only way that I know to find a lost
[1:07:45] Speaker 1: Android is go to android dot com slash find.
[1:07:49] Speaker 2: He sounds like you already did that, right, I.
[1:07:52] Speaker 8: Think I did. Yeah, okay, so that I can track
[1:07:55] Speaker 8: because I know I went to the Google one to
[1:07:58] Speaker 8: find my phone one. So but you're saying Android, what
[1:08:01] Speaker 8: was the android?
[1:08:02] Speaker 1: Android dot com slash fined And you have to log
[1:08:07] Speaker 1: in with you know, his account and his Google account,
[1:08:12] Speaker 1: and if his phone was linked to his Google account,
[1:08:14] Speaker 1: which it's an Android, it should be, you can tap
[1:08:17] Speaker 1: on that phone and you will find the location. I
[1:08:22] Speaker 1: just did it for my Android, and it shows exactly
[1:08:24] Speaker 1: where it is right now.
[1:08:25] Speaker 2: It shows that it has.
[1:08:25] Speaker 1: Wireless service, the batteries at eighty two percent. You can
[1:08:29] Speaker 1: play a sound, you can secure the device. You can
[1:08:31] Speaker 1: factory reset it. But what do you are you do
[1:08:35] Speaker 1: you think this phone was stolen?
[1:08:37] Speaker 8: So if the battery was dead, do you think it
[1:08:39] Speaker 8: would still be able to track it?
[1:08:41] Speaker 2: It might give you the last known location.
[1:08:44] Speaker 8: So these things what we're looking for, That's what we
[1:08:47] Speaker 8: want to know is where was the last nine?
[1:08:49] Speaker 1: Let me let me look at a phone that I
[1:08:50] Speaker 1: haven't used in a long time. Let's see here, Let's
[1:08:54] Speaker 1: see if it gives me this one. So I'm checking
[1:08:57] Speaker 1: the old Google Pixel nine that I had, and it
[1:09:00] Speaker 1: says contacting device. So I'm not sure if it's going
[1:09:02] Speaker 1: to show me that last location. So that it just
[1:09:06] Speaker 1: just sort of depends. I guess if the phone is
[1:09:08] Speaker 1: still alive. Let's see, can you get the last Yeah,
[1:09:12] Speaker 1: I don't know if you can see it's saying contacting
[1:09:14] Speaker 1: device and it's taken a while. I know it's not
[1:09:18] Speaker 1: going to find it because that phone is nowhere to
[1:09:20] Speaker 1: be found at this point. But yeah, it would be
[1:09:23] Speaker 1: ideal if they showed you the last location, but it
[1:09:25] Speaker 1: may not. The other thing you can think about is
[1:09:27] Speaker 1: if you had like a tile device on there or
[1:09:29] Speaker 1: any other I'm trying to think of. Yeah, see it
[1:09:32] Speaker 1: can't reach the device, so it sounds like it may
[1:09:35] Speaker 1: not show the last known location on these things. It's
[1:09:38] Speaker 1: just kind of doesn't look like it's able to do that.
[1:09:40] Speaker 1: So if it's alive and battery, you might be able
[1:09:44] Speaker 1: to find it. But where does he think he left
[1:09:46] Speaker 1: it somewhere?
[1:09:48] Speaker 8: Yeah, he thinks maybe he lost it at work, because
[1:09:52] Speaker 8: we've tried calling the phone, you know, the usual call
[1:09:54] Speaker 8: of the phone, and we were listening around through through
[1:09:57] Speaker 8: the whole house and in the car and in the
[1:10:00] Speaker 8: i mean everywhere on the property. We were listening for
[1:10:03] Speaker 8: that phone and it didn't ring, and so, you know,
[1:10:06] Speaker 8: he thinks it might have fallen out at work, and
[1:10:09] Speaker 8: so we've been calling it over there. But you know,
[1:10:11] Speaker 8: at this point, we don't know if the battery was
[1:10:14] Speaker 8: dead or if it's an a location where they can't
[1:10:16] Speaker 8: hear it. Bringing.
[1:10:17] Speaker 1: Yeah, he did he have a tile or anything like
[1:10:19] Speaker 1: that attached to that phone, right, No, Okay, say that
[1:10:22] Speaker 1: could be another way or Life three sixty or some
[1:10:24] Speaker 1: of these things. Yeah, I mean, that's that's a tough one.
[1:10:27] Speaker 1: If you can't find it, it might be a total loss.
[1:10:30] Speaker 1: But that's the best way to do at that Android
[1:10:33] Speaker 1: dot Com slash fine day. I think you know, note
[1:10:35] Speaker 1: to Google last location. Let's include that right That would
[1:10:38] Speaker 1: help people if the battery goes dead, like you can
[1:10:41] Speaker 1: still find your phone eighty eight rich one oh one
[1:10:43] Speaker 1: eighty eight seven four to two four one zero one.
[1:10:49] Speaker 1: Customer satisfaction, Yes, the stuff you buy?
[1:10:53] Speaker 2: What do you like? What do you don't like?
[1:10:56] Speaker 1: This is a new study from ACSI their Household Appliance
[1:11:00] Speaker 1: and Electronics Study. I thought this was interesting, so as
[1:11:04] Speaker 1: consumers care less about flashy features and more about reliable
[1:11:08] Speaker 1: service when it comes to electronics and appliances, I would agree.
[1:11:12] Speaker 1: I bought just bought some washer and dryer, and you know,
[1:11:16] Speaker 1: my last one's lasted about ten years, maybe eleven, and
[1:11:21] Speaker 1: I'm hoping the same. And really I didn't look for like,
[1:11:24] Speaker 1: you know, AI and all this stuff in it, even
[1:11:25] Speaker 1: though I think it has it or Wi Fi.
[1:11:27] Speaker 2: But here's what the results are.
[1:11:30] Speaker 1: Overall satisfaction is study TV's at eighty two, PCs at
[1:11:34] Speaker 1: eighty one, appliances at eighty one, vacuums are at seventy nine.
[1:11:38] Speaker 1: The study finds customer service and reliability now matter as
[1:11:42] Speaker 1: much as innovation. I would one hundred percent agree with
[1:11:45] Speaker 1: that I want there to be customer service and I
[1:11:47] Speaker 1: want the thing to be reliable. I don't care if
[1:11:49] Speaker 1: it's got every feature known to mankind. If it doesn't
[1:11:52] Speaker 1: work and you can't get help when it doesn't work,
[1:11:54] Speaker 1: then what's the point.
[1:11:56] Speaker 2: So here are the brands.
[1:11:57] Speaker 1: We've got TVs, PCs, appliances, and vacummes, You're ready televisions.
[1:12:02] Speaker 1: Samsung still leads at an eighty three score. I'm guessing
[1:12:05] Speaker 1: these are out of one hundred, followed by high Sense
[1:12:08] Speaker 1: and Visio at eighty two. TCL jumps up the most.
[1:12:11] Speaker 1: They're up three percent. I've got a high Sense and
[1:12:14] Speaker 1: I absolutely love it. And I know Samsung's are good.
[1:12:18] Speaker 1: I mean all these TVs are great, TCL is great, Samsung,
[1:12:21] Speaker 1: I mean these are all solid, solid brands. PCs, Apple
[1:12:26] Speaker 1: slipped a little bit, HP took the top spot at
[1:12:29] Speaker 1: eighty three. Dell actually gained on the strength of its aipcs.
[1:12:34] Speaker 1: Desktops rate the highest to eighty four, tablets rate the
[1:12:37] Speaker 1: lowest at seventy seven. That's interesting. I'm guessing the tablets
[1:12:41] Speaker 1: rate the lowest because of all the Android tablets out
[1:12:45] Speaker 1: there that are very disappointing, and I think the because
[1:12:47] Speaker 1: the iPad. There's no way if it was just iPad
[1:12:49] Speaker 1: that would be that disappointing. All right, appliances, here's the
[1:12:52] Speaker 1: big one. Samsung and Whirlpool tie for first at eighty two. LG, Bosh,
[1:12:59] Speaker 1: electro Lux, and Hire are close behind. Bosh makes some
[1:13:02] Speaker 1: of the biggest gains. I know people love the Bosh brand.
[1:13:05] Speaker 1: I went with LG for mine because that's what I
[1:13:07] Speaker 1: had before and they worked, and so I just got
[1:13:09] Speaker 1: them again. I literally just searched for my model number
[1:13:12] Speaker 1: and got the new version like ten years later. And
[1:13:15] Speaker 1: we don't like them that much. So it's not that
[1:13:17] Speaker 1: I don't like them, they just they're like too modern now.
[1:13:20] Speaker 1: Like I guess we're so used to the old school machine.
[1:13:22] Speaker 1: Now we're like, this one's too modern, which is kind
[1:13:24] Speaker 1: of funny coming from me. But it's mostly my wife
[1:13:26] Speaker 1: that is complaining about it. She does most of the
[1:13:29] Speaker 1: laundryes she does more laundry than I do. Let's put
[1:13:32] Speaker 1: it that way. Vacuums Samsung number one at eighty two,
[1:13:38] Speaker 1: Shark number two at eighty one, Bissel and Dyson at
[1:13:41] Speaker 1: eighty and then Rumba at seventy eight. I will tell
[1:13:45] Speaker 1: you we bought a vacuum. I would never ever get
[1:13:48] Speaker 1: this vacuum. What a waste of money. None of those brands.
[1:13:52] Speaker 1: It was another brand. I'm not even gonna mention the
[1:13:53] Speaker 1: name because I don't want to slam them, but they were.
[1:13:56] Speaker 1: It's the biggest joke of a vacuum I've ever used
[1:13:59] Speaker 1: in my life.
[1:14:00] Speaker 2: I'm not kidding. It's just so bad.
[1:14:02] Speaker 1: And it came highly recommended from one of those review sites.
[1:14:06] Speaker 1: I won't mention which one either, but the thing is,
[1:14:09] Speaker 1: consumers want durable products, better repair service, and responsive support,
[1:14:14] Speaker 1: not just bells and whistles.
[1:14:16] Speaker 2: Let's go to Jerry in Mission va Ho. You're on
[1:14:20] Speaker 2: with Rich Hi.
[1:14:22] Speaker 6: Rich Hi.
[1:14:24] Speaker 12: I have an old tablet that died. It was an
[1:14:29] Speaker 12: A A seven and the battery is dead and there's
[1:14:34] Speaker 12: no bringing it back. So I ended up buying the
[1:14:37] Speaker 12: Galaxy A nine plus. And I know that they're the
[1:14:41] Speaker 12: bottom of the line of products, but that's okay. I
[1:14:44] Speaker 12: still love the Galaxy.
[1:14:46] Speaker 2: Okay, Well about the bottom of the line, this is
[1:14:48] Speaker 2: not it. This is fine. I mean it's you know,
[1:14:50] Speaker 2: it's a basic tablet, but it's fine.
[1:14:52] Speaker 12: They work great. Yeah, I love I'm a true fan. Okay,
[1:14:56] Speaker 12: So what happened is, since my old A seven and
[1:15:00] Speaker 12: is completely dead, how do I transfer my old WhatsApp
[1:15:05] Speaker 12: to the Galaxy A nine. I haven't been successful because
[1:15:10] Speaker 12: I'm using an old phone number that I no longer use.
[1:15:13] Speaker 12: It's invalid. I can't get it to work. They want
[1:15:16] Speaker 12: me to use a QR code to transfer it.
[1:15:20] Speaker 2: Yeah, you're not going to be able to.
[1:15:22] Speaker 11: You're not.
[1:15:22] Speaker 1: You're not gonna be able to because you know what, WhatsApp,
[1:15:25] Speaker 1: everything's encrypted, and so unless you had a backup of
[1:15:29] Speaker 1: this on a separate cloud like Google Drive or something
[1:15:33] Speaker 1: like that, you're not going to be able to decrypt
[1:15:36] Speaker 1: these messages without your previous device because as far as
[1:15:41] Speaker 1: I know, because WhatsApp is very very strict with security,
[1:15:44] Speaker 1: and that's what people love about it is that it's
[1:15:47] Speaker 1: not easily broken into. It's not people can't read your messages.
[1:15:52] Speaker 1: WhatsApp can't read your messages. So it's called end to
[1:15:55] Speaker 1: end encrypted, which means there is a lot of security.
[1:15:58] Speaker 1: And it's not like a tipic cool messaging app where
[1:16:01] Speaker 1: everything is stored on their servers and they just download
[1:16:05] Speaker 1: that back to your device. A lot of this is
[1:16:07] Speaker 1: kept in a separate place that is super secure, and
[1:16:11] Speaker 1: only you have the key to that, and by not
[1:16:14] Speaker 1: having that other device, you don't have the key anymore,
[1:16:17] Speaker 1: and so therefore you can't really get access to these.
[1:16:19] Speaker 1: Now I could be wrong about all that, but I
[1:16:22] Speaker 1: don't think I am, and so I don't. I don't
[1:16:25] Speaker 1: know if there's another way to get these messages. Do
[1:16:27] Speaker 1: you need those messages from before you do?
[1:16:30] Speaker 12: Well? I don't need the mess Well, the pictures are
[1:16:32] Speaker 12: on there there. What I really needed for is to
[1:16:34] Speaker 12: communicate with people while I'm in Europe to here in
[1:16:37] Speaker 12: the US. So should I open up a new WhatsApp account?
[1:16:40] Speaker 2: Yeah? I would?
[1:16:41] Speaker 1: I mean the thing is what so you can't log
[1:16:44] Speaker 1: in at all because it wants to verify you on.
[1:16:45] Speaker 2: An old device?
[1:16:47] Speaker 12: Correct, And they did, and you.
[1:16:48] Speaker 1: Don't have access And there's no small text that says verify.
[1:16:52] Speaker 2: Another way there is.
[1:16:55] Speaker 12: And it looks like I tried it whatever they wanted,
[1:16:57] Speaker 12: I couldn't. I couldn't do it. I'm going to keep trying.
[1:17:00] Speaker 12: I thought maybe that was an easier way.
[1:17:01] Speaker 2: Now, have you tried logging in on your phone?
[1:17:06] Speaker 12: It's not on.
[1:17:07] Speaker 11: On my phone.
[1:17:07] Speaker 12: This is all strictly on my tablet.
[1:17:09] Speaker 1: Well, right, But usually the way the tablet, it's try, okay,
[1:17:14] Speaker 1: try logging in on your phone using your information and
[1:17:17] Speaker 1: see if that helps.
[1:17:18] Speaker 2: Because it's a different phone number. Well oh, you're saying
[1:17:21] Speaker 2: it's a different number. Is completely different.
[1:17:23] Speaker 1: Yeah, well, look at the end of the day, if
[1:17:26] Speaker 1: you're if you're okay with losing the previous chats, then
[1:17:30] Speaker 1: I would just go onto your phone. Here's what I
[1:17:32] Speaker 1: would do. I would go onto your phone or your
[1:17:34] Speaker 1: tablet and sign up fresh with that phone number that
[1:17:36] Speaker 1: you have access to. And then once you do that,
[1:17:40] Speaker 1: I would go into the settings.
[1:17:42] Speaker 2: And you can't.
[1:17:43] Speaker 1: Let's see it says chats. Okay, Now the thing is
[1:17:47] Speaker 1: about the chats. Uh, there's settings, and I'm looking at
[1:17:51] Speaker 1: the iPhone and it says, let's see here, move chats
[1:17:54] Speaker 1: to Android, transfer chats to iPhone, chat backup.
[1:17:57] Speaker 2: So there's a chat backup and that's.
[1:18:00] Speaker 1: What you want to look at because that's where it
[1:18:02] Speaker 1: stores all of your chats in the cloud. And if
[1:18:05] Speaker 1: you're on iPhone, it uses iCloud. I think on Android
[1:18:08] Speaker 1: it uses I think it uses Google Drive. I got
[1:18:11] Speaker 1: to look at that. But yeah, WhatsApp is very is
[1:18:14] Speaker 1: very specific when it comes to security and how many
[1:18:18] Speaker 1: devices you can have logged in and how easy it
[1:18:20] Speaker 1: is to log in and where your messages are. I'm
[1:18:23] Speaker 1: just looking at you know, the just linking devices is
[1:18:27] Speaker 1: tricky on there because it all it's it's very very secure,
[1:18:31] Speaker 1: and that's the main thing is. This is why I
[1:18:33] Speaker 1: didn't use WhatsApp for a long time, because it was
[1:18:35] Speaker 1: tough to use it on multiple devices. That's gotten a
[1:18:37] Speaker 1: lot better now you can link up to four different
[1:18:40] Speaker 1: devices in addition to your primary phone. But it's very
[1:18:44] Speaker 1: very secure, and that's why you're having some trouble there.
[1:18:47] Speaker 1: But I would just go in and set up with
[1:18:49] Speaker 1: a fresh phone number. You've got that number anyway, That's
[1:18:51] Speaker 1: what people know now probably, so that's.
[1:18:54] Speaker 3: What I would do.
[1:18:56] Speaker 12: Number. That's not my new cell phone. I have a
[1:18:59] Speaker 12: Shell phone and that's not that number.
[1:19:02] Speaker 1: Wait, so you have hold on which which phone number
[1:19:05] Speaker 1: you're going to use to log in for the new account.
[1:19:07] Speaker 12: Well, you told me I need to start from scratch,
[1:19:09] Speaker 12: so I have to use my new cell phone.
[1:19:10] Speaker 1: Number and is the old But you don't have access
[1:19:13] Speaker 1: to the old number, right, No, that's yeah, So that's
[1:19:17] Speaker 1: going to be a problem anyway, because you're not You're
[1:19:18] Speaker 1: you're going to find it tough to log in no
[1:19:20] Speaker 1: matter what. So I would just start up fresh with
[1:19:23] Speaker 1: your new number and make sure you save all the information.
[1:19:25] Speaker 1: And once you set it up fresh, set up the
[1:19:28] Speaker 1: backup and make sure that you've got things backed up
[1:19:30] Speaker 1: to where you want them to be.
[1:19:32] Speaker 2: And then that way you won't lose your chats in
[1:19:33] Speaker 2: the future.
[1:19:35] Speaker 12: Thank you so much. I don't want to lose touch
[1:19:37] Speaker 12: with my all my buddies here in the US. So
[1:19:39] Speaker 12: thank you, all right.
[1:19:40] Speaker 2: Have a great trip, thank you, thank you so much.
[1:19:43] Speaker 2: Rich all right, Jerry really appreciate it. Thank you, thank
[1:19:46] Speaker 2: you all right.
[1:19:48] Speaker 1: Yeah, WhatsApp is uh. This is why back in the
[1:19:51] Speaker 1: day I really used UH. I switched. I. I started
[1:19:55] Speaker 1: to use for my group chats Telegram because it was
[1:19:58] Speaker 1: easier to log in on a whole bunch of devices,
[1:20:01] Speaker 1: and I knew because I test a ton of phones
[1:20:04] Speaker 1: that I needed that functionality. Now, I think WhatsApp is
[1:20:07] Speaker 1: way more secure than pretty much every The only more
[1:20:11] Speaker 1: secure messaging app is Signal, and the difference is Signal
[1:20:15] Speaker 1: does not collect any information or much less information about you,
[1:20:20] Speaker 1: whereas if you think about it, WhatsApp is owned by Meta,
[1:20:24] Speaker 1: which is Facebook Their whole game is data. So while
[1:20:27] Speaker 1: they keep your messages very private, they are collecting some
[1:20:30] Speaker 1: other metadata around you know, maybe your device or you
[1:20:34] Speaker 1: know where you're logging in from that kind of stuff.
[1:20:36] Speaker 1: Like there's just a little bit more data collection, not
[1:20:38] Speaker 1: about your messages. No one's looking at your messages. And
[1:20:41] Speaker 1: that's what people love about WhatsApp. It is end to
[1:20:43] Speaker 1: end encrypted, which means it is highly secure. No matter
[1:20:47] Speaker 1: who you're messaging with, nobody can see that message except
[1:20:50] Speaker 1: for you and the receiving party. No one can intercept it.
[1:20:54] Speaker 1: No one can read it, not even meta, not your phone,
[1:20:57] Speaker 1: not the other person's phone. In outside app, they can't
[1:21:00] Speaker 1: tap into that. So that's why people like WhatsApp. All right,
[1:21:04] Speaker 1: eighty eight rich one O one eighty eight seven four
[1:21:06] Speaker 1: to two four one zero one. But once again, if
[1:21:09] Speaker 1: you're using WhatsApp, go into your settings and make sure
[1:21:12] Speaker 1: you have your chat backup set up the way you
[1:21:14] Speaker 1: want it, Otherwise you're gonna lose those messages when you
[1:21:17] Speaker 1: switch to you in your device. All right, coming up,
[1:21:19] Speaker 1: we'll tell you how Spotify is adding a better audio
[1:21:22] Speaker 1: and how Gmail is helping you track your packages.
[1:21:28] Speaker 2: Let's go to Steve in Lake Forrest. You're on with Rich?
[1:21:32] Speaker 13: Hey, Rich, how you doing?
[1:21:33] Speaker 2: I'm doing? Well, what's up?
[1:21:35] Speaker 13: So I shoot video for a vertive prey rescue group
[1:21:42] Speaker 13: and so we rehabilitate hawks and falcons and ls birds
[1:21:48] Speaker 13: like that, and then we release them back into the wild.
[1:21:50] Speaker 13: So I'm using IPO sixteen pro with it's got a
[1:21:56] Speaker 13: five XU zoom on it. But as the bird flies away, yeah,
[1:22:03] Speaker 13: not able to track it for very long. So I
[1:22:07] Speaker 13: was just wondering, is there any thing on the Internet,
[1:22:11] Speaker 13: as far as artificial intelligence goes, that could follow the
[1:22:16] Speaker 13: bird pass the limitations of the camera.
[1:22:20] Speaker 2: Hmm, that's a good question.
[1:22:22] Speaker 1: I mean, the problem with that is that birds are
[1:22:25] Speaker 1: flying pretty fast and pretty far, very quickly, and so
[1:22:30] Speaker 1: unless you had some sort of tracker on that bird
[1:22:32] Speaker 1: that would relay to the camera like to track it,
[1:22:35] Speaker 1: that's going to be really tough. How far How long
[1:22:39] Speaker 1: are you shooting these birds for like with this phone, Well, from.
[1:22:43] Speaker 13: The moment they get released to the moment they're out
[1:22:47] Speaker 13: of sight. It varies, but it could be anywhere from
[1:22:52] Speaker 13: seven eight seconds to maybe twenty thirty seconds. If the
[1:22:56] Speaker 13: bird decides to fly up and write thermals or something
[1:23:01] Speaker 13: like that. You can you can track a little bit longer.
[1:23:05] Speaker 1: Well, I mean look the new the latest phones. I
[1:23:07] Speaker 1: mean you've got the zoom on, you know. And the
[1:23:10] Speaker 1: problem is, once you get really to the to far zoom,
[1:23:13] Speaker 1: it's really tough to keep that bird in the frame.
[1:23:16] Speaker 1: So it's not like it's not gonna be easy to
[1:23:19] Speaker 1: do that. So no matter what you're at, you said
[1:23:22] Speaker 1: you're on the iPhone fifteen, you said sixteen, okay, sixteen pro,
[1:23:27] Speaker 1: So you're talking your maximum zoom on that is five times, right,
[1:23:32] Speaker 1: I mean optical. If you want to go digital, you
[1:23:35] Speaker 1: can go up to twenty five times on that.
[1:23:38] Speaker 13: You know. I just got to sixteen growth, so I
[1:23:40] Speaker 13: haven't tried to do that yet.
[1:23:41] Speaker 1: Actually, you know what, let me look because the I'm
[1:23:43] Speaker 1: gonna look on this one, okay, oh okay, yeah, you're not. No,
[1:23:47] Speaker 1: you're not gonna be able to go up as far
[1:23:49] Speaker 1: with the with the video camera. Yeah, because the photo
[1:23:53] Speaker 1: you can go up to a higher zoom range than
[1:23:56] Speaker 1: the video and I'm looking at the pixel here, let's
[1:23:59] Speaker 1: see where they go up. On video you can go
[1:24:01] Speaker 1: up to twenty x zoom. So it really and then
[1:24:05] Speaker 1: I don't have the Samsung with me today. But the Samsung,
[1:24:08] Speaker 1: you know, has one hundred times zoom on the on
[1:24:10] Speaker 1: the camera. I mean, look, I think that the bottom line,
[1:24:14] Speaker 1: if you're gonna go, if you're gonna stick with the iPhone,
[1:24:16] Speaker 1: I think that the new iPhone is gonna give you
[1:24:19] Speaker 1: more zoom because it's got a longer range lens. I guess,
[1:24:23] Speaker 1: so you're gonna probably get a higher zoom rate on
[1:24:26] Speaker 1: the video there. The problem is keeping the bird in
[1:24:28] Speaker 1: the picture, I think is going to be the biggest challenge,
[1:24:30] Speaker 1: especially at the distance that you're doing that. When it
[1:24:34] Speaker 1: comes to AI, if you're talking about AI photos, then
[1:24:37] Speaker 1: the pixel would be the best because the pixel can
[1:24:40] Speaker 1: take a photo even at a hundred times and do
[1:24:44] Speaker 1: what's called AI it's called super red zoom, and it's
[1:24:48] Speaker 1: just incredible. It will take that picture and just polish
[1:24:51] Speaker 1: it with AI and you won't believe how good it looks.
[1:24:54] Speaker 1: You should see if anyone around you has the Pixel
[1:24:56] Speaker 1: ten pro and ask them to take a picture of
[1:24:58] Speaker 1: these birds from far away, and it's quite impressive what
[1:25:01] Speaker 1: it can do.
[1:25:02] Speaker 2: But that's not the video camera.
[1:25:05] Speaker 1: But the pixel does have a feature called video Boost,
[1:25:08] Speaker 1: which could work in this situation because video boost will
[1:25:12] Speaker 1: kind of stabilize your video and enhance the color, so
[1:25:16] Speaker 1: that could work. But overall, I think when it comes
[1:25:19] Speaker 1: to video on a smartphone, the iPhones do have the
[1:25:22] Speaker 1: best video. So I think for like everyday use and ease,
[1:25:25] Speaker 1: I think the iPhone's still going to be your best bet.
[1:25:28] Speaker 1: You could probably get slightly better zoom out of the
[1:25:31] Speaker 1: new iPhone seventeen than you can out of the sixteen.
[1:25:34] Speaker 1: So if you want to try for that when it
[1:25:36] Speaker 1: comes out, I don't have the exact numbers right now
[1:25:38] Speaker 1: because there's yeah, I gotta look that up, but that's
[1:25:44] Speaker 1: probably your best bet. But I don't think there's any
[1:25:46] Speaker 1: AI happening there. There's not really any AI that's going
[1:25:49] Speaker 1: to enhance it. And then if you go with like
[1:25:51] Speaker 1: a standard camera, you know, like a camera on a tripod,
[1:25:54] Speaker 1: there are some cameras that you can get that might
[1:25:56] Speaker 1: be better, but it's just gonna be It depends what
[1:25:59] Speaker 1: you're trying to do. But you know, you can get
[1:26:00] Speaker 1: a long lens, you can get zoom, you can you know,
[1:26:02] Speaker 1: do all that stuff, but that's going to get you
[1:26:04] Speaker 1: into the thousands of dollars when you talk about that equipment.
[1:26:07] Speaker 1: So Steve I wish there was an easy answer for you.
[1:26:10] Speaker 1: But I love what you're doing for sure. I think
[1:26:12] Speaker 1: it sounds awesome and I'd love to I'd love to
[1:26:15] Speaker 1: come out there at the Pixel ten. Email me maybe
[1:26:17] Speaker 1: I can come out and take some pictures. That'd be
[1:26:18] Speaker 1: kind of fun to take some pictures. I'm always testing cameras,
[1:26:22] Speaker 1: you know, so maybe I should come out there and
[1:26:24] Speaker 1: test some of these cameras that I've got and we
[1:26:26] Speaker 1: can see what they look like. Let's let's do that.
[1:26:27] Speaker 1: Email me at rich on tech just hello at richontech
[1:26:31] Speaker 1: dot TV. Thanks for the call today. Appreciate it. Gmail
[1:26:36] Speaker 1: is adding a new feature to help you track your packages.
[1:26:40] Speaker 1: So this is a new purchase tracking view. It takes
[1:26:42] Speaker 1: all your receipts and delivery updates and puts them into
[1:26:45] Speaker 1: one simple list. It'll still show those packages that are
[1:26:48] Speaker 1: arriving with within twenty four hours at the top of
[1:26:50] Speaker 1: your inbox. I personally don't really care for that feature,
[1:26:53] Speaker 1: but this is in the left hand menu. It's not
[1:26:55] Speaker 1: there just yet perhaps, but if you go to your
[1:26:58] Speaker 1: Gmail left hand menu, you'll see it'll say purchases and
[1:27:02] Speaker 1: you can see all your purchases in one place.
[1:27:04] Speaker 2: Coming up we're going to talk travel insurance and how
[1:27:07] Speaker 2: AI is changing that.
[1:27:13] Speaker 1: If you have Spotify, they are adding lossless audio. Yeah,
[1:27:16] Speaker 1: this is something that's been on the works for a
[1:27:18] Speaker 1: long time, so it's rolling out now. You will know
[1:27:21] Speaker 1: when you have it if you're a premium subscriber of Spotify.
[1:27:25] Speaker 1: Lossless basically means it higher audio quality, So it's gonna
[1:27:29] Speaker 1: stream up to twenty four bit forty four flack. I
[1:27:33] Speaker 1: don't even know how you say this, kill a Hurtz
[1:27:36] Speaker 1: higher quality than the standard, not the highest on the market.
[1:27:39] Speaker 1: But here's the deal. Bluetooth can't handle lossless audio in
[1:27:43] Speaker 1: for the most part, so you're gonna have to have
[1:27:45] Speaker 1: wired headphones or use speakers. So it's like all these
[1:27:48] Speaker 1: people have been waiting for this, but you're not even
[1:27:50] Speaker 1: be able to hear the difference on your on your
[1:27:51] Speaker 1: Bluetooth earbuts, Apple Music, Amazon Title, they all have better
[1:27:57] Speaker 1: audio quality than Spotify up to twenty four bit at
[1:28:00] Speaker 1: kill Hurtz Deezer.
[1:28:03] Speaker 2: Deezer is a little bit lower.
[1:28:05] Speaker 1: Spotify does not support spatial audio, Apple does.
[1:28:08] Speaker 2: Amazon does.
[1:28:10] Speaker 1: Premium users will see a lossless indicator in now playing
[1:28:13] Speaker 1: when you have it enabled. It's rolling out gradually. You'll
[1:28:15] Speaker 1: get a notification once it's available in your app. If
[1:28:18] Speaker 1: you want to turn it on, you can go to
[1:28:20] Speaker 1: your profile icon settings in Privacy media quality and you
[1:28:25] Speaker 1: can decide where you want.
[1:28:26] Speaker 2: To enable lossless audio.
[1:28:27] Speaker 1: I'll enable it even though I can't listen to it
[1:28:29] Speaker 1: for the most part, but hey, I want the highest quality,
[1:28:32] Speaker 1: all right?
[1:28:33] Speaker 2: Joining me now?
[1:28:33] Speaker 1: I thought this was an interesting conversation because I've I've
[1:28:37] Speaker 1: purchased travel insurance in the past. It's a pretty straightforward process.
[1:28:41] Speaker 1: Hopefully you never have to use it, but it's good
[1:28:43] Speaker 1: to have. Daniel Green is with FAY Travel Insurance, the
[1:28:47] Speaker 1: website with Fay dot com, and they're sort of bringing
[1:28:51] Speaker 1: travel insurance into the modern world. Daniel, did I get
[1:28:54] Speaker 1: that right?
[1:28:55] Speaker 3: Absolutely? Rich, Thanks very much for having me.
[1:28:57] Speaker 1: So, you know, travel insurance and some people think maybe
[1:29:01] Speaker 1: their credit card has it, maybe they don't need it.
[1:29:04] Speaker 2: What is you know, when do you need travel insurance?
[1:29:07] Speaker 2: Number one?
[1:29:09] Speaker 14: So, I think there are three times when people need
[1:29:12] Speaker 14: travel insurance. The most and the first, which we think
[1:29:16] Speaker 14: about all the time, is what happens if you get
[1:29:19] Speaker 14: sick on a trip. But I think one of the
[1:29:21] Speaker 14: consequences that a lot of people don't think about is
[1:29:24] Speaker 14: what if you get sick and.
[1:29:25] Speaker 3: Then you need to get home.
[1:29:26] Speaker 14: Sometimes traveling back with a broken leg means that that
[1:29:30] Speaker 14: economy class flight or that Spirit Airlines ticket might not
[1:29:33] Speaker 14: be enough to get you back. And sometimes people find
[1:29:36] Speaker 14: themselves in scenarios where they actually need a flying air
[1:29:39] Speaker 14: ambulance to get you home, and those things can run
[1:29:41] Speaker 14: into the hundreds of thousands of dollars really quickly.
[1:29:44] Speaker 3: So that's the first category. The second category is you
[1:29:47] Speaker 3: land at an airport.
[1:29:48] Speaker 14: And your bags. Don't It happens to you all the time.
[1:29:52] Speaker 14: I think one of the biggest things people don't think
[1:29:55] Speaker 14: about is the best thing that you can get at
[1:29:57] Speaker 14: that point in time is not necessarily my back for
[1:30:00] Speaker 14: all of your stuff that can happen in time. It's
[1:30:03] Speaker 14: just a few hundred dollars so that you can run
[1:30:05] Speaker 14: to even a walmart, get a toothbrush, change of clothes,
[1:30:09] Speaker 14: something to look after you until everything else arrives.
[1:30:12] Speaker 3: And the third category is all the little things.
[1:30:17] Speaker 14: All the big things that prevent you from going on
[1:30:19] Speaker 14: your trip in the first place. In this day and
[1:30:22] Speaker 14: age and with inflation, some of these vacations are costing
[1:30:26] Speaker 14: a small fortune. People are saving up, people are putting
[1:30:29] Speaker 14: real money into them, and if something goes wrong at
[1:30:32] Speaker 14: the last minute before you're supposed to travel, most providers
[1:30:36] Speaker 14: won't give you money back. Airlines are saying no refunds
[1:30:39] Speaker 14: if you're the one choosing not to travel. Funny how
[1:30:41] Speaker 14: it works the other way around and having insurance step
[1:30:44] Speaker 14: in and make you whole really can protect that investment
[1:30:47] Speaker 14: you've made in that trip of that vacation.
[1:30:50] Speaker 1: So I've purchased travel insurance once before I did an
[1:30:53] Speaker 1: international trip to Japan and they said you should probably
[1:30:57] Speaker 1: get travel insurance. It was a pretty straightforward process and
[1:31:00] Speaker 1: it was a lot less expensive than I thought it
[1:31:02] Speaker 1: was or would be. So how are you different? Like
[1:31:05] Speaker 1: what is Faye doing? That's differently? I know you guys
[1:31:07] Speaker 1: have an app. What's different than sort of the traditional
[1:31:10] Speaker 1: go online and find travel insurance.
[1:31:13] Speaker 3: So firstly, you can buy it through our app. You
[1:31:16] Speaker 3: can also buy it through our website.
[1:31:18] Speaker 14: I think a lot of people make the mistake of
[1:31:20] Speaker 14: either assuming that they have travel insurance via their credit
[1:31:23] Speaker 14: card but not actually looking at what that means, or
[1:31:26] Speaker 14: checking a box at the end of the purchase process
[1:31:29] Speaker 14: on airline website. Sometimes that only covers the airline ticket
[1:31:33] Speaker 14: and not all the other things that can happen. But
[1:31:36] Speaker 14: Fay tries to do two things to make your life
[1:31:38] Speaker 14: significantly better. The first is we provide value whether you
[1:31:43] Speaker 14: do or don't have a claim. As soon as you've
[1:31:45] Speaker 14: purchased insurance with us, we give you the option to
[1:31:48] Speaker 14: set up a virtual credit card in Apple Pay or
[1:31:51] Speaker 14: Google Pay so that we're able to either send you
[1:31:54] Speaker 14: money on your trip or even pay for things on
[1:31:56] Speaker 14: your behalf. You have a claim, we use the opportune
[1:31:59] Speaker 14: to start tracking your flights and putting information in about
[1:32:02] Speaker 14: your travel.
[1:32:03] Speaker 3: And one of the best.
[1:32:03] Speaker 14: Things we can do there is we can reach out
[1:32:06] Speaker 14: and tell you have a claim before you.
[1:32:07] Speaker 3: Know about it.
[1:32:08] Speaker 14: Oh wow, we detect that your flight is significantly delayed
[1:32:11] Speaker 14: or canceled.
[1:32:12] Speaker 3: Obviously terms and conditions apply.
[1:32:14] Speaker 14: We can be proactive in trying to get you back
[1:32:17] Speaker 14: on track and getting money out to you.
[1:32:20] Speaker 3: Pretty quickly, and I think that makes a huge.
[1:32:22] Speaker 14: Difference than having a PDF somewhere in your inbox, trying
[1:32:27] Speaker 14: to remember who you brought insurance from when you get
[1:32:29] Speaker 14: home and looking for all the receipts. We're all traveling
[1:32:33] Speaker 14: with our phones, we're using it every day of our travel.
[1:32:37] Speaker 3: Being able to already have your.
[1:32:39] Speaker 14: Phone in hand and take care of the insurance in
[1:32:42] Speaker 14: the moment where you need it makes.
[1:32:43] Speaker 3: A huge difference to your peace of mind and your time.
[1:32:47] Speaker 1: So you're really you're positioning almost as like a travel companion.
[1:32:50] Speaker 1: You don't want someone to just like you said, buy
[1:32:53] Speaker 1: this file it away and if you ever need it,
[1:32:55] Speaker 1: look again. You're saying like, hey, get this app on
[1:32:57] Speaker 1: your phone now, and it's your travel companion. Not only
[1:33:01] Speaker 1: are you going to get your insurance through here, but
[1:33:02] Speaker 1: you're also going to be able to track your flights.
[1:33:04] Speaker 1: You can get these reimbursements. Like you said, I love
[1:33:06] Speaker 1: the idea that you can add this card to your
[1:33:09] Speaker 1: Apple paste, that you can send that information or that
[1:33:12] Speaker 1: I guess reimbursement claim money instantly.
[1:33:15] Speaker 2: Is that done? Has that been done before?
[1:33:19] Speaker 3: So?
[1:33:19] Speaker 14: I do think some of these concepts have been around
[1:33:22] Speaker 14: for a while outside of the United States, but in
[1:33:26] Speaker 14: America we've gotten used to for far too long sax machines,
[1:33:30] Speaker 14: checks in the.
[1:33:31] Speaker 3: Mail, and really old school ways of doing business.
[1:33:35] Speaker 14: And I think we're one of the first to make
[1:33:37] Speaker 14: this technology that is a part of our everyday life
[1:33:41] Speaker 14: in almost every other aspect, So why can't it be
[1:33:44] Speaker 14: part of our insurance?
[1:33:45] Speaker 1: And what kind of stuff does travel insurance cover? I
[1:33:48] Speaker 1: mean you mentioned like you know, medical this and that,
[1:33:51] Speaker 1: like what you know? Do I need this for domestic
[1:33:54] Speaker 1: do I not?
[1:33:55] Speaker 3: So I think it's a good idea to have it
[1:33:57] Speaker 3: whenever you travel.
[1:33:58] Speaker 14: I think even when we talk about Medica all most
[1:34:01] Speaker 14: people have health insurance that the minute they get out
[1:34:04] Speaker 14: of state, there's all of a sudden copays, out of network, fees,
[1:34:09] Speaker 14: other things, and travel insurance can help bridge that gap.
[1:34:12] Speaker 14: But really there's three categories which we spoke about before.
[1:34:16] Speaker 3: There's your health, there's.
[1:34:18] Speaker 14: Your stuff, and there's the investment you made in the
[1:34:21] Speaker 14: trip in the first place. And I think one of
[1:34:24] Speaker 14: the additional benefits that a lot of people don't realize
[1:34:27] Speaker 14: can be found in travel insurance is many policies and
[1:34:30] Speaker 14: many states allow for the idea of trip in convenience
[1:34:33] Speaker 14: or traveling convenience payments, and those are situations where something
[1:34:38] Speaker 14: out of your control has gone wrong and you'll just
[1:34:41] Speaker 14: receive a little bit of money to make it better
[1:34:43] Speaker 14: without necessarily needing any additional receipts. So a lot of
[1:34:47] Speaker 14: insurance works that you need to pay for things and
[1:34:50] Speaker 14: then get the money claimed back. Or we can approve
[1:34:53] Speaker 14: certain categories of things that you can spend money on,
[1:34:55] Speaker 14: will pay for them with traveling convenience. If your flight
[1:34:59] Speaker 14: is delayed for a certain number of hours depending on
[1:35:01] Speaker 14: the state, you might just receive two hundred dollars sent
[1:35:03] Speaker 14: straight to your to that Fay credit card that you
[1:35:07] Speaker 14: can spend on anything you want at the airport, just
[1:35:10] Speaker 14: to take the thing out of how things have gone.
[1:35:12] Speaker 3: Wrong in your day.
[1:35:13] Speaker 1: Yeah, I mean, the reason I brought you on the
[1:35:15] Speaker 1: show is because I like when things are done in
[1:35:17] Speaker 1: a modern way. And I'm looking at the app and
[1:35:19] Speaker 1: it just it seems like it's a it's much more
[1:35:22] Speaker 1: modern than the system that I use to purchase my insurance,
[1:35:25] Speaker 1: which this this is what I like. This is the
[1:35:28] Speaker 1: kind of stuff that I like, where it's all done
[1:35:30] Speaker 1: in the app. It looks like you can place your
[1:35:32] Speaker 1: claims through the app, you can chat through the app,
[1:35:34] Speaker 1: and I even noticed you you offer e sims as well.
[1:35:38] Speaker 3: So it's good for it's good for us, and it's
[1:35:40] Speaker 3: good for you as the customer.
[1:35:42] Speaker 14: So by by having connectivity, if something goes wrong, we'd
[1:35:46] Speaker 14: much rather be the ones to help you get on
[1:35:49] Speaker 14: your way and take care of you in the moment,
[1:35:51] Speaker 14: not find out, let's say, three weeks after you get home,
[1:35:55] Speaker 14: that you face the calamity.
[1:35:57] Speaker 3: It's much easier to say, how can we help?
[1:35:58] Speaker 6: Then?
[1:35:59] Speaker 14: Oh no, that's terrible. And the SIMS is part of that.
[1:36:03] Speaker 14: There are so many little things you need along the
[1:36:05] Speaker 14: way just to be connected to the internet. We take
[1:36:07] Speaker 14: it for granted, but not everyone's phone providers offer it,
[1:36:11] Speaker 14: and some of them that do, they're charging you outrageous
[1:36:14] Speaker 14: amounts of money per day and it just doesn't make sense.
[1:36:17] Speaker 1: Yeah, and they are pretty easy nowadays to set up.
[1:36:19] Speaker 1: When they work, they're amazing. I mean, in pretty much nowadays,
[1:36:22] Speaker 1: it's like a no brainer. They work really well most
[1:36:24] Speaker 1: of the time.
[1:36:25] Speaker 2: All right.
[1:36:25] Speaker 1: The website is with Faye dot com with Faye dot com.
[1:36:30] Speaker 1: Daniel Green, thanks so much for joining.
[1:36:32] Speaker 3: Me today, Rich Thank you very much for having me.
[1:36:34] Speaker 2: Really appreciate it. Bookmark that download the app.
[1:36:38] Speaker 1: I'm gonna use it for my next journey, that's for sure,
[1:36:40] Speaker 1: because I did feel more secure when I had my
[1:36:44] Speaker 1: travel insurance, especially on an international trip. I mean, you know,
[1:36:47] Speaker 1: you just you think about, like, hold on, what happens
[1:36:49] Speaker 1: if I get sick? Here what happens if I need
[1:36:51] Speaker 1: to get home fast. I mean, this is the kind
[1:36:53] Speaker 1: of stuff where this stuff will kick in and it
[1:36:55] Speaker 1: really help you out. So I'll put a link on
[1:36:57] Speaker 1: the website. Rich On Tech TV. All right, coming up?
[1:37:02] Speaker 1: Are we Is it already the end of the show?
[1:37:04] Speaker 1: Oh my gosh. All right, I'm gonna tell you how
[1:37:06] Speaker 1: my favorite frame is actually the first to earn a
[1:37:10] Speaker 1: calm TECHT certification.
[1:37:12] Speaker 2: I'll tell you about Pixel why it's.
[1:37:13] Speaker 1: The it's got a new fastest growing premium smartphone. And
[1:37:18] Speaker 1: we'll get to the feedbag right here on rich On Tech.
[1:37:24] Speaker 1: A couple stories to get to before the feedbag, which
[1:37:27] Speaker 1: is overflowing this week. I don't know if I can
[1:37:29] Speaker 1: get to all of it, but we will try. Or
[1:37:32] Speaker 1: this is my favorite digital frame. I just put one
[1:37:35] Speaker 1: of these in my living room and it is I
[1:37:37] Speaker 1: love it. I just love it. It's a digital frame.
[1:37:40] Speaker 1: It looks beautiful and you send photos from your phone
[1:37:44] Speaker 1: to the frame. But if you link up friends and family,
[1:37:46] Speaker 1: they can also send photos to that frame. So it's
[1:37:49] Speaker 1: all Wi Fi and it's great. I'm not kidding. Just
[1:37:53] Speaker 1: keep an eye on these frames. This is the absolute
[1:37:55] Speaker 1: best gift you can gift. You can give anyone, especially
[1:37:58] Speaker 1: a loved one. So if you have friends or family
[1:38:01] Speaker 1: across the miles, you can send a photo of your
[1:38:03] Speaker 1: kids from your phone to their frame.
[1:38:05] Speaker 2: It'll show up. It's pretty amazing. Anyway, I tell you this.
[1:38:08] Speaker 1: Because they now have it's calm Tech certified, which means
[1:38:12] Speaker 1: the frames you know, enhance your daily life without overwhelming it.
[1:38:16] Speaker 1: Certification came after an eighty one point evaluation by the
[1:38:19] Speaker 1: Calm Tech Institute. And it's privacy first. There's no ads,
[1:38:23] Speaker 1: there's no cameras, there's no distracting alerts, and it's got
[1:38:27] Speaker 1: auto light sensors. It turns off at night. And I
[1:38:31] Speaker 1: just absolutely love the Aura frame. It's positioned as technology
[1:38:35] Speaker 1: that feels ambient and supportive, not intrusive, and yes, I
[1:38:38] Speaker 1: agree with that.
[1:38:39] Speaker 2: So anyway, check them out. I love that thing. Pixel. Google.
[1:38:44] Speaker 1: Pixel is now the fastest growing premium smartphone brand in
[1:38:47] Speaker 1: the world. Counterpoint Research premium smartphone market grew eight percent
[1:38:53] Speaker 1: in the first half of twenty twenty five. Apple still
[1:38:55] Speaker 1: leads with a sixty two percent share. Samsung is second
[1:38:57] Speaker 1: at twenty percent. Huawei and show He also saw big growth,
[1:39:01] Speaker 1: but Google Pixel posted one and five percent year over
[1:39:05] Speaker 1: year growth. Sales doubled in the H one twenty five.
[1:39:10] Speaker 1: I guess that's H one.
[1:39:12] Speaker 3: Well what that means, you'll.
[1:39:13] Speaker 2: Probably figure it out later. I'll be like, oh, it'll
[1:39:15] Speaker 2: come to me.
[1:39:16] Speaker 6: Uh.
[1:39:16] Speaker 1: Anyway, Pixel nine was very positive, and so is the
[1:39:20] Speaker 1: Pixel ten. I think that Pixel is just doing a
[1:39:24] Speaker 1: really great job with their phones. I recommend them a lot,
[1:39:27] Speaker 1: but they've got some good competition this year from Apple.
[1:39:30] Speaker 1: All right, let's open up the feedback. These are the emails,
[1:39:33] Speaker 1: the comments, the questions that I get from you. Submit
[1:39:36] Speaker 1: yours at the website. Rich on tech dot TV. Diana
[1:39:38] Speaker 1: writes in a thanks thanks for telling me about AT
[1:39:41] Speaker 1: and T Senior discount. It saved me fifty dollars a month.
[1:39:44] Speaker 1: Sean writes in PC Mover from lap Link is an
[1:39:48] Speaker 1: app that can move everything from one PC to another,
[1:39:50] Speaker 1: including installed applications, but he says he's never personally used it,
[1:39:54] Speaker 1: but it's been around for years and Microsoft even recommends it,
[1:39:57] Speaker 1: so something to try out. I think that's in response
[1:39:59] Speaker 1: to the question we had about the person trying to
[1:40:01] Speaker 1: use their old programs on a new computer. Danny and
[1:40:04] Speaker 1: Charlotte writes in the person trying to use Office twenty
[1:40:07] Speaker 1: sixteen is probably running a thirty two bit version, while
[1:40:10] Speaker 1: newer PCs are sixty four bit, so that won't work,
[1:40:13] Speaker 1: although there is an outside chance it could run in
[1:40:15] Speaker 1: legacy mode. Think you can right click the shortcut on
[1:40:20] Speaker 1: your desktop and run it in that legacy mode. Garan
[1:40:23] Speaker 1: Sacramento gives another vote to LapLink to move programs and
[1:40:26] Speaker 1: settings to a new PC.
[1:40:27] Speaker 2: I've used it with limited success. Bonnie says. We're wondering
[1:40:31] Speaker 2: if a three D printer can help.
[1:40:33] Speaker 1: Us recreate cabinet drawer pulls since the manufacturers gone and
[1:40:37] Speaker 1: a machine shop can't fix them. Probably, I mean you
[1:40:41] Speaker 1: could three D print it. You'd have to take a
[1:40:42] Speaker 1: three D scan first, and then you'd have to three
[1:40:45] Speaker 1: D print it. So you'd have to find someone that
[1:40:47] Speaker 1: can do that. Find someone with a three D printer.
[1:40:49] Speaker 1: Maybe go to a local school, like a you know,
[1:40:52] Speaker 1: one of those community colleges or something with like some
[1:40:54] Speaker 1: sort of three D printing class, Or you can check
[1:40:57] Speaker 1: eBay for the original. I'm the blind caller who asked
[1:41:01] Speaker 1: about the metaglasses and straws. I'm a Denver native and
[1:41:04] Speaker 1: I know the city better than most. I used to
[1:41:06] Speaker 1: be a dispatcher at Quest and would love to someday
[1:41:08] Speaker 1: show you around. My mom was full blood of Italian,
[1:41:11] Speaker 1: so I know the best pizza, and there's a greasy
[1:41:13] Speaker 1: spoon in the suburbs with great pork chops. I also
[1:41:16] Speaker 1: want to say your newsletter is very informative and I
[1:41:18] Speaker 1: really enjoyed hearing your kids and your mom on the broadcast.
[1:41:20] Speaker 2: Well thank you, Russ. If I'm ever in Denver again, I'll
[1:41:23] Speaker 2: ring you up.
[1:41:24] Speaker 1: Donna writes in I'm trying to create a slideshow with
[1:41:26] Speaker 1: one hundred and fifty photos with Apple Music, but iMovie
[1:41:29] Speaker 1: has been really difficult.
[1:41:30] Speaker 2: I need it done fast.
[1:41:33] Speaker 1: I said you should try cap cut or Adobe Rush
[1:41:36] Speaker 1: because they're easier for this kind of project. Canva also
[1:41:40] Speaker 1: has a slideshow tool. You can try that. My tip
[1:41:43] Speaker 1: after editing for twenty five years or so, lay out
[1:41:45] Speaker 1: the music first, then drop the photos on top to
[1:41:49] Speaker 1: help you time it out and save time and frustration.
[1:41:53] Speaker 1: Clovis writes in last week of caller said their friend
[1:41:55] Speaker 1: had multiple phones hacked, and you said that really wasn't
[1:41:57] Speaker 1: possible without a third party app.
[1:41:59] Speaker 2: That's not necessarily true.
[1:42:00] Speaker 1: Routers and computers don't have the same level of encryption
[1:42:03] Speaker 1: as phones, and if a router is compromised, hackers could
[1:42:06] Speaker 1: potentially access other device on the network, including installed including
[1:42:09] Speaker 1: installing malware. Yes there's always that chance. Yes, that is
[1:42:14] Speaker 1: a possibility. I don't think it was probable in this circumstance.
[1:42:18] Speaker 1: Melissa writes in regarding hotel shampoo, many of us, especially women,
[1:42:22] Speaker 1: need sulfate free shampoo because of expensive hair treatment, so
[1:42:25] Speaker 1: we have to bring our own since most hotels don't
[1:42:27] Speaker 1: stock sulfate free options. Producer Adam is in today for Bobo.
[1:42:32] Speaker 1: He's got quite the lock of locks of hair, so
[1:42:36] Speaker 1: maybe he uses sul fight free. Amy in Paris writes
[1:42:40] Speaker 1: in I'm a third grade teacher starting my twenty seventh year.
[1:42:43] Speaker 1: Good for you, Amy, Oh my gosh. I used to
[1:42:46] Speaker 1: use an app called Doceri to take a picture of
[1:42:48] Speaker 1: a worksheet and write on my iPad while projecting it
[1:42:51] Speaker 1: for students. But the app is gone and my school
[1:42:53] Speaker 1: doesn't allow Apple devices. Apple TV won't work. I'm looking
[1:42:56] Speaker 1: for alternatives so I don't have to sit at my
[1:42:58] Speaker 1: desk with a document camera. Check out annotate dot net,
[1:43:02] Speaker 1: and then there's an app called Reflector. But if you
[1:43:05] Speaker 1: know an app, email me Hello at richon tech dot TV.
[1:43:08] Speaker 1: Let's help out. Amy in Paris. What works for you teachers?
[1:43:13] Speaker 1: Let's see here. Romaine in Greensboro, North Carolina rights and
[1:43:17] Speaker 1: I thought my Facebook was hacked because I kept getting
[1:43:20] Speaker 1: a login alerts from New Jersey and New York, even
[1:43:22] Speaker 1: after changing my password multiple times. Turns out the issue
[1:43:26] Speaker 1: was my VPN through McAfee. I turn it off just
[1:43:29] Speaker 1: before signing on. There's no problem. I enjoy the show.
[1:43:32] Speaker 1: Ah always Yeah. If you're having a problem ad blockers
[1:43:36] Speaker 1: and VPNs, turn them off. Nine times out of ten.
[1:43:39] Speaker 1: Your AD blocker or your VPN is keeping you from
[1:43:42] Speaker 1: being able to do something. Joseph in Saint Louis writes
[1:43:46] Speaker 1: in I listened to the podcast weekly during my ninety
[1:43:48] Speaker 1: minute walks and really enjoy your travel tips. It's critical
[1:43:51] Speaker 1: to take a picture of the odometer when picking up
[1:43:53] Speaker 1: and dropping off rental cars. For the second time in
[1:43:56] Speaker 1: two years, Budget build us for damage on a different rental.
[1:44:00] Speaker 1: In our case, the damage was logged at a certain number,
[1:44:02] Speaker 1: but our rental was at another number. Maybe they should
[1:44:04] Speaker 1: use AI to extract the odometer reading from photos. Interesting
[1:44:09] Speaker 1: Jackie writes in, I'm glad you covered Assurance Mobile trade
[1:44:12] Speaker 1: in findings, but I want to clarify one point. The
[1:44:15] Speaker 1: sixty percent increase was in the value returned to consumers,
[1:44:18] Speaker 1: not the volume of devices turned in. This highlights the
[1:44:21] Speaker 1: strong financial potential in the trade in market right now.
[1:44:26] Speaker 1: Thank you Jackie for clarifying that. Jim and Cedar Grove,
[1:44:29] Speaker 1: New Jersey, I know where that is, writes in I'm
[1:44:31] Speaker 1: still using quick in twenty thirteen to balance my checkbook.
[1:44:34] Speaker 1: I'm surprised it still works. I've been searching for an
[1:44:36] Speaker 1: open source replacement, but I'm not.
[1:44:38] Speaker 2: Sure what's safe.
[1:44:39] Speaker 1: I'd prefer free, but i'd also consider something with a
[1:44:42] Speaker 1: small purchase price. I would suggest checking out new Cash GnuCash.
[1:44:49] Speaker 1: It's a popular open source option for personal finance tracking.
[1:44:52] Speaker 1: I have not personally used it, but it is the
[1:44:54] Speaker 1: popular choice. I personally love Monarch Money. If you have
[1:44:59] Speaker 1: not tested that, tried out. It is paid, but it
[1:45:01] Speaker 1: is incredible. I don't know if it can balance your checkbook,
[1:45:04] Speaker 1: but it is really really great. Michael finally writes in
[1:45:08] Speaker 1: on your show, you said FE no longer stands for
[1:45:10] Speaker 1: fan edition, but I just watched Samsung's announcement, and they
[1:45:13] Speaker 1: still call it Fan Edition. Thanks for the clarification. Thanks
[1:45:17] Speaker 1: so much for listening. Next week TV expert Caleb Dennison.
[1:45:21] Speaker 1: There are so many ways you can spend your time.
[1:45:23] Speaker 1: I really do appreciate you spending it right here with me.
[1:45:26] Speaker 1: Please don't text and drive, not just for your safety,
[1:45:28] Speaker 1: but for the safety of everyone around you. Just to
[1:45:30] Speaker 1: remind you there. Thanks to everyone who makes this show possible.
[1:45:33] Speaker 1: Adam in for Bobo today. My name is rich Dmiro.
[1:45:35] Speaker 2: I'll talk to you real soon.

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