# Apple AI, New Macs & Cybersecurity Tips

An episode of [Rich On Tech](https://invisiblenetwork.ai/podcast/1120941458), 2 Nov 2024, 1 h 49 min.

Audio: https://podtrac.com/pts/redirect.mp3/traffic.omny.fm/d/clips/e73c998e-6e60-432f-8610-ae210140c5b1/e2dbcb5d-f67c-4a90-ac3c-b1b900f9b41b/043d8e0b-f757-494d-a1ee-b21c017a1eaf/audio.mp3?utm_source=Podcast&in_playlist=60b5debe-4c1e-4de5-9b9b-b1b900f9b445

Rich talked about the new Apple Intelligence features on the iPhone. VIDEO Dennis in Pasadena has audio distortion on his AirPods since doing the hearing test. Microsoft announces paid security updates after Windows 10 support ends. Rich attended TechCrunch Disrupt 2024. Startups mentioned: Remento, HiHello, Popl, MabLab, Astreas Mike in Tuscon says web pages no longer load on Chrome. Try Reset all settings. Tony in San Ysidro has issues with his Pixel and iPhone. Bob in Oceanside needs to get past Bitlocker screen on laptop. Check here for your key. Apple unveiled new iMacs, MacBook Pros and Mac Minis with M4 chips and 16 gigs RAM standard. ChatGPT is taking on Google with launch of ChatGPT search. David in Los Angeles wants to remove their personal information from the web. Mentioned: Google results about you and this Consumer Reports study. 🎧 Apple's Health & Watch Product Marketing director Deidre Caldbeck discusses the new AirPods Pro hearing health features, including hearing protection and FDA-approved hearing aid functionality. How to identify your AirPods model. Disney+ added a Top 10 list to the home screen. Robert in Redondo Beach can’t get into his AOL email. Mentioned: Help Page Steve in Tampa wants to know if he upgrades his graphics card will his VR headset look better. Nintendo launched their own music app with video game songs. Mint Mobile now has a $15 a month kid friendly wireless plan. UnitedHealthcare confirms more details on their major hack attack. 🛡️ Caitlin Sarian, known as "Cybersecurity Girl," shares online safety tips. Google now sells refurbished Pixel phones at a discount. Samsung expands it’s device repair network to over 900 locations. store locator Ex-Disney employee faces jail for hacking their menu system. RichOnTech.tv Links may be affiliate. See omnystudio.com/listener for privacy information.

## Transcript

[0:00] Speaker 1: Apple's AI update is now available. What you can actually
[0:03] Speaker 1: do with it right now on your iPhone. Disney Plus
[0:07] Speaker 1: is copying one of Netflix's most popular features, and it
[0:11] Speaker 1: might change how you find what to watch next. Nintendo
[0:15] Speaker 1: launched a surprise new app that lets you stream forty
[0:18] Speaker 1: years of gaming history. How you can get it for free?
[0:21] Speaker 1: Plus your tech questions answered? What's going on Rich dmiro
[0:26] Speaker 1: And this is Rich on Tech. This is the show
[0:28] Speaker 1: where I talk about the tech stuff I think you
[0:30] Speaker 1: should know about. It's also the place where I answer
[0:33] Speaker 1: your questions about technology. I believe that tech should be interesting,
[0:37] Speaker 1: useful and fun. All right, my favorite part of the week.
[0:41] Speaker 1: Let's open up those phone lines at triple eight Rich
[0:44] Speaker 1: one oh one. That's eight eight eight seven four to
[0:47] Speaker 1: two four one zero one. I bet it's Kim's favorite
[0:50] Speaker 1: part of the week as well, because she gets to
[0:54] Speaker 1: deal with you. She is our first line of defense here.
[0:57] Speaker 1: She will answer your call and gets you in the
[0:59] Speaker 1: queue to be on the show. Give me call if
[1:02] Speaker 1: you have a question about technology. Email is also open.
[1:04] Speaker 1: You can go to rich on tech dot tv and
[1:08] Speaker 1: hit contact once again, Rich on tech dot tv, hit
[1:12] Speaker 1: contact and that will bring it right to my inbox.
[1:16] Speaker 1: All right. Coming up on the show today, We've got
[1:20] Speaker 1: We're gonna take you to tech Crunch Disrupt. This is
[1:23] Speaker 1: a convention up in San Francisco, where I was this week.
[1:27] Speaker 1: We'll talk to some innovative startups and of course TechCrunch
[1:30] Speaker 1: editor in chief Connie Loysis. Then a little bit later
[1:34] Speaker 1: in the show, we're going to talk to Apple's Health
[1:35] Speaker 1: and Watch product marketing director dedre Callbeck. She is going
[1:39] Speaker 1: to discuss the new AirPods Pro Hearing Aid feature. They
[1:43] Speaker 1: also have hearing protection and I did take the test.
[1:46] Speaker 1: I'll tell you what my results were later on in
[1:48] Speaker 1: the show. And later in the show, social media cyber
[1:52] Speaker 1: security influencer Caitlin Serian, known as cyber Security Girl, will
[1:56] Speaker 1: join us with some online safety tips. Well, hopefully you
[2:01] Speaker 1: had an excellent Halloween. I know I did with the kids.
[2:05] Speaker 1: It's just wild. We've been doing Halloween with the same
[2:08] Speaker 1: group of friends now for thirteen years and it's just wild.
[2:11] Speaker 1: Like all of our kids have grown up and it
[2:14] Speaker 1: became you know, like when we first started, the kids
[2:16] Speaker 1: would just make it down like you know, three or
[2:18] Speaker 1: four houses on the street. Now we're walking all over
[2:21] Speaker 1: the place. And it's just a whole different ballgame. They're
[2:23] Speaker 1: going by themselves for an hour. So it's really been
[2:26] Speaker 1: fun to watch that progression. I really enjoy Halloween. I
[2:28] Speaker 1: think it's one of the sort of universal fun holidays
[2:31] Speaker 1: for a lot of people because you could just let
[2:34] Speaker 1: loose as an adult or a kid. It's equally fun
[2:36] Speaker 1: for both. But I do tell you this for a reason.
[2:40] Speaker 1: It is the November slide into the holidays. We're into November,
[2:44] Speaker 1: and I'm telling you the holidays will be here before
[2:47] Speaker 1: you know it. So start that planning now for the
[2:49] Speaker 1: gifts and the things you want to get. Because here's
[2:51] Speaker 1: what I do. Like I did on Halloween, I was
[2:54] Speaker 1: literally shopping for my Halloween costume the morning of Halloween.
[2:58] Speaker 1: Why did I wait until the morning of Halloween, I
[3:00] Speaker 1: don't know. I had so many days before Halloween. I
[3:03] Speaker 1: decorated the house the very first day you could legally speaking,
[3:07] Speaker 1: which is like, you know, the first weekend in October.
[3:09] Speaker 1: I think whatever it was. I was like, all right,
[3:11] Speaker 1: it's a cool day in la I'm decorating the house.
[3:13] Speaker 1: And so I did that, and of course I'll take
[3:15] Speaker 1: down those decorations and I'll put up the Christmas decorations
[3:19] Speaker 1: right away. Because I'm that person I like to get
[3:21] Speaker 1: the maximum. It is a lot of work to put
[3:24] Speaker 1: the decorations out and to put them back, take them back,
[3:26] Speaker 1: and so I like to get the maximum time out
[3:28] Speaker 1: of those decorations. But when the holiday's over, I am done.
[3:32] Speaker 1: I want those things out of my sight. So anyway,
[3:35] Speaker 1: get ready for the slide into the holidays. You heard
[3:37] Speaker 1: it here first. It is happening very very quickly. This week.
[3:41] Speaker 1: It's all about Apple. I know, before you send me
[3:44] Speaker 1: those angry emails. Hey, you were there when I talked
[3:47] Speaker 1: about Pixel, you were there when I talked about Samsung.
[3:50] Speaker 1: This show offers equal coverage to all of the major
[3:54] Speaker 1: tech companies. This happens to be Apple's week because they
[3:57] Speaker 1: launched a lot of new stuff. First off, Apple Intelligence.
[4:01] Speaker 1: I'll tell you about that, and then i'll get into
[4:02] Speaker 1: the new Mac computers as well. So let's start with
[4:06] Speaker 1: Apple Intelligence. Maybe you're already playing with this on your smartphone,
[4:09] Speaker 1: on your iPhone. This is on the iPhone fifteen Pro
[4:13] Speaker 1: models and above, so iPhone fifteen Pro, Promax and the
[4:16] Speaker 1: iPhone sixteen models. So you have to update your software
[4:20] Speaker 1: to iOS eighteen point one, and then you have to
[4:23] Speaker 1: opt into Apple Intelligence in the settings. There's a new
[4:26] Speaker 1: setting after you update your phone called Apple Intelligence, and
[4:29] Speaker 1: Siri you say yes, I want to be in, and
[4:32] Speaker 1: then it will take you on a little wait list
[4:34] Speaker 1: and suddenly your phone will say, oh, you got it.
[4:36] Speaker 1: A couple hours later, and now you have access to
[4:38] Speaker 1: these things. Here's what you can do today. Enhanced writing tools.
[4:42] Speaker 1: That's number one. So anywhere you see a blinker a
[4:46] Speaker 1: cursor blinking on the iPhone, you now have access to
[4:49] Speaker 1: these new writing tools. So you can select them some
[4:52] Speaker 1: text and you can rewrite it. You can summarize it,
[4:55] Speaker 1: you can make it a list, a table. You can
[4:58] Speaker 1: use AI driven grammar adjustments. So I was talking to
[5:01] Speaker 1: grammarly up in San Francisco. I said, ah, is this
[5:04] Speaker 1: kind of like really bad for your business because it's
[5:07] Speaker 1: now built into the iPhone And from my experience, yeah,
[5:11] Speaker 1: it's probably not a good thing. They said they were
[5:14] Speaker 1: focusing more on business at this point because that's where
[5:16] Speaker 1: the growth is. I guess. So you got those enhanced
[5:19] Speaker 1: writing tools, that's probably the biggest thing. Like if you
[5:21] Speaker 1: write something on Facebook or Instagram, you can highlight your
[5:24] Speaker 1: text and proof free to summarize it. Change it, make
[5:27] Speaker 1: it friendly, make it fun, make it business, whatever you want.
[5:31] Speaker 1: That's throughout the whole phone. Now you've got a new
[5:34] Speaker 1: natural series. So when you bring up Siri this time,
[5:36] Speaker 1: by pressing the side button, your phone is going to
[5:39] Speaker 1: glow around the edges. That's kind of like the new thing.
[5:41] Speaker 1: That's what they were teasing when they called the event
[5:44] Speaker 1: glow time. Of course, none of this stuff was ready
[5:47] Speaker 1: in time, so it was a really off sync, very
[5:50] Speaker 1: rare miss for Apple in this respect, but that's what happened,
[5:53] Speaker 1: and now it all makes sense why they were so
[5:55] Speaker 1: into the glowing stuff when there was no glowing stuff
[5:57] Speaker 1: when it came to the new iPhones until a month later.
[6:01] Speaker 1: So now they glow. So when you bring up Siri,
[6:03] Speaker 1: she glows, and that's very exciting, I guess. But Siri
[6:09] Speaker 1: has gotten smarter, like Apple has said for ten years
[6:11] Speaker 1: now and I haven't seen it, but it's supposedly smarter.
[6:16] Speaker 1: And you can also do this to it. So if
[6:18] Speaker 1: you're saying something like setting a timer and you say, oh,
[6:21] Speaker 1: set a timer for five I mean seven, I mean
[6:24] Speaker 1: nine minutes, Siri will understand what you're trying to say.
[6:27] Speaker 1: That you just wanted that timer for nine minutes, whereas
[6:29] Speaker 1: before you might have gotten an error back photos app.
[6:32] Speaker 1: I know it's very confusing the redesign of the photos
[6:34] Speaker 1: app that is still being worked through. My advice there
[6:37] Speaker 1: is to scroll all the way to the bottom and
[6:39] Speaker 1: use the customization option, get rid of all the nonsense
[6:42] Speaker 1: that Apple added, and just get the most important stuff
[6:44] Speaker 1: to you, which for me is basically just recent photos
[6:47] Speaker 1: of my favorite photos. But that may vary depending on
[6:50] Speaker 1: what you need. But now when you search in the
[6:53] Speaker 1: Photos app, you can search by describing stuff inside your photos,
[6:57] Speaker 1: so that will work for photos and videos. So if
[6:59] Speaker 1: you want someone in a red bathing suit jumping into
[7:01] Speaker 1: a pool, you can search that and it will find
[7:04] Speaker 1: that picture for you. The cleanup tool, this is probably
[7:07] Speaker 1: the thing that you might use the most. This is
[7:09] Speaker 1: what we saw come to Samsung and Pixel months ago.
[7:13] Speaker 1: Now it is available maybe years ago on the Pixel,
[7:16] Speaker 1: but this is now available on the iPhone. So if
[7:19] Speaker 1: you go in to edit a photo, you'll see a
[7:21] Speaker 1: new cleanup tool and it will erase unwanted objects and
[7:24] Speaker 1: images from your unwanted objects and people from your images
[7:29] Speaker 1: very simply, very easily. It works really well, again it
[7:32] Speaker 1: glows when you kind of brush over the thing that
[7:34] Speaker 1: you want to erase. So again there's that glow, and
[7:37] Speaker 1: so that works. I mean it's pretty good. It's not perfect,
[7:40] Speaker 1: but it works pretty well. Then everything is sort of
[7:43] Speaker 1: prioritized and summarized when it comes to your notifications and
[7:46] Speaker 1: your emails. So you'll notice your notifications are sort of
[7:49] Speaker 1: summarized and also grouped together, which I really like. You
[7:53] Speaker 1: can also get priority email notifications. But again, think about this.
[7:57] Speaker 1: All the features I've talked about, except for the writing,
[8:00] Speaker 1: really pushes you deeper into that Apple ecosystem. You're not
[8:03] Speaker 1: going to get a lot of these summarizations and things
[8:05] Speaker 1: if you're not using Apple Mail, if you're not using
[8:08] Speaker 1: Apple messages, if you're not using Apple Photos. See what's
[8:11] Speaker 1: happening here. It's Apple Intelligence. They're locking you even deeper
[8:15] Speaker 1: into that Apple ecosystem. If you're all in it, it's great,
[8:18] Speaker 1: it's gonna work very nicely. But for someone like myself
[8:20] Speaker 1: who's using mostly Google products for my mail and my photos,
[8:26] Speaker 1: and I use third party apps for mostly everything, this
[8:28] Speaker 1: is not going to work so well because when I'm
[8:30] Speaker 1: searching for stuff, it's not looking an iCloud. It's not
[8:33] Speaker 1: looking in the photos app, it's not looking in the
[8:36] Speaker 1: notes app on the iPhone, it's not able to look
[8:39] Speaker 1: in the apps that I'm using. So maybe in the
[8:42] Speaker 1: future they'll log hook into some of these third party
[8:45] Speaker 1: apps as well. Okay, this is pretty cool. In your
[8:49] Speaker 1: phone app, you can now record phone calls and transcribe them.
[8:52] Speaker 1: This is great for myself as a journalist because I
[8:55] Speaker 1: was on the phone with a PR person. I said, hey,
[8:56] Speaker 1: do you mind if I record this call. It's much easier.
[8:58] Speaker 1: I don't have to take notes. So now you can
[9:00] Speaker 1: record the calls, not only get the recording of that conversation,
[9:04] Speaker 1: but also get the full transcript and summarized notes. I
[9:08] Speaker 1: find that the notes are a little hit or miss,
[9:10] Speaker 1: but this is just the beginning. You can also record
[9:13] Speaker 1: and summarize just regular audio recordings on your phone as well,
[9:16] Speaker 1: which is really nice. Coming soon. This is coming in December.
[9:20] Speaker 1: Those personalized emojis, they call them gen moojis, so you'll
[9:24] Speaker 1: be able to create an emoji of anything you want.
[9:26] Speaker 1: So if you want to fish swimming on a bagel,
[9:29] Speaker 1: you can make that. If you're chatting with someone, it
[9:31] Speaker 1: will even suggest things in your chats to make emoji's
[9:34] Speaker 1: access to Chat GIBT, so Siri will connect to chat
[9:38] Speaker 1: GBT come December. And then of course visual intelligence. You
[9:42] Speaker 1: can actually scan things kind of like Google Lens using
[9:44] Speaker 1: the iPhone camera, and they'll have an image playground as
[9:48] Speaker 1: well where you can generate images. I got a preview
[9:50] Speaker 1: of that at the Apple event this week here in
[9:52] Speaker 1: LA and Apple's doing a really nice job with their
[9:55] Speaker 1: image generation. It's very very like Hollywood esque, like they
[10:00] Speaker 1: did a really nice job. Uh So that's it. That's
[10:03] Speaker 1: the Apple Intelligence. That's what you can do with it
[10:06] Speaker 1: right now. Is it groundbreaking, It's good for iPhone users.
[10:09] Speaker 1: I think. Is it as amazing as what we have
[10:12] Speaker 1: on the Pixel and the Samsung. I think it's similar.
[10:15] Speaker 1: I think that some things are better, some things are
[10:17] Speaker 1: a little worse, And you know, at the end of
[10:20] Speaker 1: the day, I think what Apple does best is make
[10:23] Speaker 1: you work with Apple products more and more. So that's
[10:26] Speaker 1: that coming up. I will tell you about the Apple computers.
[10:30] Speaker 1: They have some new Apple Mac computers. I'll tell you
[10:32] Speaker 1: about that. Plus Microsoft is tossing a lifeline to Windows
[10:36] Speaker 1: ten users. I'll have that. Plus your calls at Triple
[10:38] Speaker 1: eight rich one O one that's eight eight eight seven
[10:42] Speaker 1: four to two four one zero one. Welcome back to
[10:46] Speaker 1: Rich on Tech. Rich Demiro here hanging out with you,
[10:49] Speaker 1: talking technology at Triple eight Rich one O one that's
[10:53] Speaker 1: eight eight eight seven four to two four one zero one.
[10:58] Speaker 1: Phone lines are open. Give me a call if you
[11:00] Speaker 1: have a question about technology. And if you've noticed we
[11:06] Speaker 1: are doing songs that are bobo. Did you know what
[11:09] Speaker 1: these songs are? Can you tell they are? They're crowd
[11:13] Speaker 1: pleasing karaoke songs. That's what I tried to fit. Yeah,
[11:17] Speaker 1: so my my go to is always, uh, don't stop
[11:22] Speaker 1: believing what's yours? So it makes a lot baby got back. Yeah,
[11:28] Speaker 1: that's always always if you want to get that crowd
[11:31] Speaker 1: going right, that's the song. All right, let's go to
[11:34] Speaker 1: uh Dennis in Pasadena, California. Dennis, you're on with Rich.
[11:39] Speaker 2: Hey, Rich, thank you stick my call. Hey, So I
[11:42] Speaker 2: have air I have air Pods Pro second generation. I
[11:48] Speaker 2: have an Apple iPhone sixteen Pro and I just did the.
[11:55] Speaker 3: Hearing test a couple of days ago.
[11:57] Speaker 2: I guess you know, maybe uh I heard that they
[12:02] Speaker 2: there was a way that uh the AirPods, the AirPods
[12:05] Speaker 2: could help with a little bit of hearing loss, which
[12:08] Speaker 2: I do have.
[12:10] Speaker 1: Anyway, how is the test result.
[12:12] Speaker 2: Well, it's funny. It's said there was no uh, did
[12:17] Speaker 2: not detect hearing loss.
[12:18] Speaker 3: And I know I have hearing loss.
[12:19] Speaker 1: I'm a musician, so that's not good. That's good.
[12:24] Speaker 2: Here's the thing. Ever, since I did that test, I'm
[12:28] Speaker 2: noticing that I'm my air pods are distorting when I'm
[12:33] Speaker 2: talking to someone on the phone, Like you know what
[12:36] Speaker 2: digital distortion sounds like, when it's maxing out a little bit,
[12:40] Speaker 2: you get like a glitch. Yeah, hearing that in the
[12:44] Speaker 2: in the air pods only when I'm speaking on the
[12:47] Speaker 2: phone and it's the voice of the person that i'm
[12:50] Speaker 2: speaking with, Like right now, I'm hearing it speaking to you, so.
[12:53] Speaker 1: You can, okay, when I talked to when I talk
[12:57] Speaker 1: to you, it sounds garbled and kind of messed up digitized.
[13:00] Speaker 2: It's not garbled.
[13:02] Speaker 3: It's just every once in a while hear a little okay.
[13:05] Speaker 1: Well, it sounds it sounds like maybe something happened when
[13:09] Speaker 1: you did this hearing test, like maybe one of the
[13:11] Speaker 1: settings got changed on your phone as a result of
[13:15] Speaker 1: this test. I'm not sure. It could be just pure
[13:17] Speaker 1: coincidence that this is happening. But here are the steps
[13:19] Speaker 1: that I would take to sort of troubleshoot this and
[13:22] Speaker 1: reset things and get them back to normal. So first off,
[13:25] Speaker 1: I would go into your settings, the accessibility settings under
[13:29] Speaker 1: audio and visual there is something called headphone accommodations, so
[13:33] Speaker 1: you can see if there's any sort of and you
[13:37] Speaker 1: can search for all this stuff. By the way, you
[13:39] Speaker 1: can just search for headphone accommodations and settings and then
[13:42] Speaker 1: see if that's turned on. And so if that's turned on,
[13:45] Speaker 1: that might be that might be doing it, So I
[13:48] Speaker 1: would turn that off and that might get you back
[13:50] Speaker 1: to normal. And by the way, before you do anything,
[13:53] Speaker 1: just go ahead and restart your phone. So that's like
[13:56] Speaker 1: number one. Before you do anything, just restart your phone.
[13:59] Speaker 1: Then the second thing to check is the equalizer setting.
[14:02] Speaker 1: So if you just type in on your search again
[14:05] Speaker 1: eq and this is in the music app so this
[14:09] Speaker 1: may not apply to your calls, but you can see
[14:12] Speaker 1: if you have any sort of equalizer settings on. And
[14:15] Speaker 1: then if none of that works, I would probably do
[14:18] Speaker 1: a reset of all of your settings. So you can
[14:21] Speaker 1: go into Settings general reset reset all settings, and that
[14:26] Speaker 1: will reset pretty much all of these settings that you've
[14:28] Speaker 1: customized on your phone. Now, I know it's a little extreme,
[14:32] Speaker 1: but if you want this to work again, that might
[14:34] Speaker 1: be what you have to do. So you can do
[14:36] Speaker 1: that as well. This will reset sort of a lot
[14:38] Speaker 1: of things on your phone, like the Wi Fi passwords,
[14:41] Speaker 1: the Bluetooth connections, So only do that as the last resort.
[14:46] Speaker 1: You can also try a reset of the air pods,
[14:50] Speaker 1: and so let's see can you reset There's got to
[14:52] Speaker 1: be a way to force a restart of AirPods. This says,
[14:56] Speaker 1: let's see how to reset your AirPods and AirPods pro.
[15:00] Speaker 1: So I would do that as well, and that involves
[15:03] Speaker 1: putting your putting them in their case, waiting thirty seconds
[15:07] Speaker 1: and then let's see here tap forget this device, and
[15:11] Speaker 1: so I would do that, and then you can press
[15:13] Speaker 1: the setup button on the front to repair those. So
[15:16] Speaker 1: I would probably try that first before you do anything.
[15:19] Speaker 1: So first reset your phone. Then I would disconnect the AirPods,
[15:23] Speaker 1: reconnect them, and then I would go into the other
[15:26] Speaker 1: things where you're resetting all the settings and hopefully that
[15:28] Speaker 1: fixes it. I know what you're talking about. When it's
[15:31] Speaker 1: when you get something like this, it's very frustrating because
[15:34] Speaker 1: my wife sometimes she'll call me in my car and
[15:37] Speaker 1: whatever forever, whatever reason, the connections all garbily and she'll
[15:41] Speaker 1: just be like, oh, you sound like a monster, and
[15:43] Speaker 1: all you have to do is just disconnect and call
[15:45] Speaker 1: back and it works fine. So these things happen. I mean,
[15:48] Speaker 1: none of this stuff is perfect. And there was an update.
[15:51] Speaker 1: You must have gotten it obviously on the AirPods. There
[15:54] Speaker 1: was an AirPods software update that also enabled the change
[15:58] Speaker 1: for that hearing test. So good question, Dennis. Thanks a
[16:02] Speaker 1: lot for the call today. Do appreciate it. I took
[16:04] Speaker 1: the hearing test as well. I will tell you how
[16:07] Speaker 1: that went a little bit later on when we talked
[16:08] Speaker 1: to Apple's Dedra Callbeck about this test. She's going to
[16:12] Speaker 1: explain what it's all about. Yeah, So if you run
[16:16] Speaker 1: Microsoft Windows ten, you've got a little bit of a lifeline,
[16:20] Speaker 1: but you're gonna have to pay for it. So Windows
[16:23] Speaker 1: Microsoft is giving you an extra year of security updates
[16:27] Speaker 1: for thirty dollars. So official support ends next October October fourteenth,
[16:32] Speaker 1: twenty twenty five, and they've announced that consumers can purchase
[16:36] Speaker 1: an extended security updates for thirty dollars for one year only.
[16:42] Speaker 1: So do you think Windows updates are worth thirty dollars
[16:44] Speaker 1: for a year? I don't think so. But you know,
[16:48] Speaker 1: if you want to be protected for one more year,
[16:49] Speaker 1: maybe you have a certain mission critical program that you're
[16:52] Speaker 1: running on there that you do not want to switch
[16:54] Speaker 1: to Windows eleven with, that will be a good way
[16:57] Speaker 1: to do it. Business is totally completely different. They have
[17:00] Speaker 1: different pricing sixty one dollars for the first year, and
[17:02] Speaker 1: then they have options for the next two years. After that.
[17:06] Speaker 1: You won't get any new features or bug fixes or
[17:08] Speaker 1: tech support, but you will get critical important security updates
[17:12] Speaker 1: for another year. Eighty eight rich one O one eight
[17:15] Speaker 1: eight eight seven four to two four to one zero one.
[17:19] Speaker 1: This is rich on Tech. Welcome back to rich on Tech.
[17:24] Speaker 1: Rich DeMuro here hanging out with you, talking technology at
[17:27] Speaker 1: triple eight rich one oh one. That's eight eight eight
[17:31] Speaker 1: seven four to two four to one zero one. Give
[17:34] Speaker 1: me a call if you have a question about technology.
[17:36] Speaker 1: We will get back to those phone lines in just
[17:38] Speaker 1: a bit. But first, this week I was in San
[17:41] Speaker 1: Francisco to attend tech Crunch Disrupt. This is a gathering
[17:46] Speaker 1: of tech innovators, founders and visionaries and Connie Loysis is
[17:51] Speaker 1: editor in chief at tech Crunch. First I talked with
[17:53] Speaker 1: her about the hottest topic at the show, which is AI,
[17:57] Speaker 1: of course, and what makes this event so special.
[18:01] Speaker 4: Tech Crunch really is about giving people a front road
[18:04] Speaker 4: of the future of technology. And so what's wonderful about
[18:07] Speaker 4: Disrupt where we are right now, is it brings the
[18:10] Speaker 4: people that are focused on the site and that community
[18:14] Speaker 4: here in one place. It's founders, it's seasoned operators, it's
[18:18] Speaker 4: investors who want to look at the next thing, and
[18:21] Speaker 4: there's really no better place to network. There's like ten
[18:24] Speaker 4: thousand people on site, many of them local, but many
[18:27] Speaker 4: of them from a variety of countries. I think we
[18:29] Speaker 4: have at least thirty five countries are represented here. So
[18:32] Speaker 4: it's really really exciting.
[18:33] Speaker 5: I think we come for a variety of reasons.
[18:35] Speaker 4: I mean, I think especially this year, they're very focused
[18:37] Speaker 4: on trying to understand what's happening in AI from an
[18:40] Speaker 4: ethics and policy standpoint, in terms of how it's impacting
[18:44] Speaker 4: traditional industries. Really all of those sectors are talking about
[18:48] Speaker 4: the same thing, which is AI. I mean, AI is
[18:51] Speaker 4: basically the Internet, it's mobile, It's undergirds everything, and people
[18:55] Speaker 4: are just trying to understand what's happening because it's impacting
[18:58] Speaker 4: things so rapidly.
[19:00] Speaker 6: You know.
[19:00] Speaker 4: I've always found the people the most fascinating. I mean,
[19:03] Speaker 4: I had the privilege of covering this industry for more
[19:07] Speaker 4: than twenty years, and the players keep changing and they
[19:10] Speaker 4: are fascinating. I mean, it's interesting. I just find some
[19:15] Speaker 4: of the most effective leaders are the best storytellers. So
[19:20] Speaker 4: you know, Sam Altman, for example of open Ai is
[19:23] Speaker 4: a wonderful storyteller, and Vinodakosla is a really fascinating character.
[19:29] Speaker 4: There's just so many people that are so important to
[19:33] Speaker 4: the future of the world. Candidly, who are are here?
[19:38] Speaker 4: I think that people make the product absolutely. I think
[19:41] Speaker 4: people have to a be great storytellers where they have
[19:44] Speaker 4: to be solving a problem that people need, and they
[19:47] Speaker 4: have to be able to motivate people. They have to
[19:49] Speaker 4: be able to sort of get investors on board and
[19:51] Speaker 4: entrepreneurs on board and also interest people like myself.
[19:55] Speaker 5: At tech Crunch.
[19:57] Speaker 1: Next up, I spoke with Christian from the Electronic Front
[20:00] Speaker 1: It's Your Foundation. This is a nonprofit fighting for our
[20:03] Speaker 1: digital rights.
[20:05] Speaker 7: EFF is a nonprofit that essentially fights to make sure
[20:08] Speaker 7: that you have your rights when you go online, So
[20:10] Speaker 7: we fight for privacy, free speech, right to repair, that
[20:13] Speaker 7: kind of stuff. So we're here today spreading the word
[20:16] Speaker 7: about our work, accepting donations, all that kind of fun stuff.
[20:19] Speaker 7: We're really trying to push for a better comprehensive consumer
[20:22] Speaker 7: privacy law in the United States to try and help
[20:25] Speaker 7: people stay on end to end encrypted messaging, make sure
[20:28] Speaker 7: that data brokers can't take your location data, all that
[20:31] Speaker 7: kind of fun stuff.
[20:32] Speaker 1: Now, I thought this was a really interesting startup. It's
[20:35] Speaker 1: called Romanto, and they're helping families preserve their precious memories.
[20:40] Speaker 8: Well, Romatto is all about capturing and preserving your family stories.
[20:45] Speaker 1: So we're basically helping you.
[20:49] Speaker 8: Find stories that your parents have by helping you choose
[20:53] Speaker 8: questions for them, and then we sends those questions to them.
[20:56] Speaker 8: Every week, they record themselves answering the question, and we
[21:00] Speaker 8: turned these recordings into written stories that we then print
[21:05] Speaker 8: into a hardcover book.
[21:09] Speaker 9: That hard coppet books that show R codes that you
[21:12] Speaker 9: can then scan.
[21:13] Speaker 8: To view the original recording. And so that way you
[21:18] Speaker 8: have a beautiful keepsake book physically in your room, in
[21:22] Speaker 8: your living room, for example, but you can also always
[21:26] Speaker 8: hear the voice behind those stories by scanning the chart.
[21:31] Speaker 9: So that story is my co founder story.
[21:33] Speaker 8: So his dad died during ninety eleven and he never
[21:37] Speaker 8: got a chance.
[21:38] Speaker 9: To hear his dad stories unfortunately.
[21:41] Speaker 8: And then his mom was diagnosed with a fairly bleak
[21:45] Speaker 8: cancer cancer, and so he decided to just interview her
[21:52] Speaker 8: and try to get as much info out of his
[21:56] Speaker 8: mom as he could, mostly for his children, so that
[21:58] Speaker 8: they would know his their grandma. She's alive, she's fine.
[22:03] Speaker 8: It makes it way easier. We've iterated on many approaches
[22:07] Speaker 8: to actually get people to record these stories and get
[22:12] Speaker 8: people to ask their parents to record these stories. It's
[22:15] Speaker 8: a bit of an awkward process depending on how you
[22:18] Speaker 8: approach it. We made it a gift that was it
[22:20] Speaker 8: was like, here's a gift for you, mom, right, so
[22:24] Speaker 8: it feels perfectly natural, and for their parents it feels like,
[22:28] Speaker 8: you know, you're showing them love by wanting to get
[22:31] Speaker 8: to know them better. And a lot of those parents
[22:34] Speaker 8: are like willing to get over the bit of awkwardness
[22:37] Speaker 8: that they feel initially to be like, all right, I'll
[22:39] Speaker 8: share my story with you.
[22:41] Speaker 1: At events like these. You used to exchange physical business
[22:44] Speaker 1: cards and I'm sure many people still do, but a
[22:46] Speaker 1: lot of that has changed. People are now scanning their
[22:49] Speaker 1: LinkedIn QR codes or they're using a digital business card.
[22:53] Speaker 10: Yeah.
[22:53] Speaker 6: So Hi Hello is a digital business card and branding platform.
[22:57] Speaker 6: So instead of carrying on paper cards, you can just
[23:00] Speaker 6: use a QR code and share everything with people. You
[23:03] Speaker 6: can share LinkedIn personal info, everything like that. We also
[23:06] Speaker 6: offer like email signatures, virtual backgrounds, so it comes with
[23:09] Speaker 6: the whole package and you can brand it anyway and
[23:12] Speaker 6: the branding is consistent across.
[23:14] Speaker 1: All these platforms.
[23:15] Speaker 9: Yeah, so you don't need.
[23:16] Speaker 6: To carry around anything. It's just all on your phone,
[23:18] Speaker 6: so it's super easy. And then whether or not the
[23:21] Speaker 6: other person has the app or not, they can download
[23:23] Speaker 6: your contacts super easily. And then if you have the app,
[23:26] Speaker 6: it's great because you can keep your contacts all in
[23:28] Speaker 6: one place.
[23:29] Speaker 5: And if you're a company, you can.
[23:30] Speaker 6: Even integrate it with your CRM, so all your leads
[23:33] Speaker 6: come in into the same spot, which is great Yeah,
[23:35] Speaker 6: across conferences and everything.
[23:37] Speaker 1: I also like an app named Poppel. They do a
[23:39] Speaker 1: pretty good digital business card. Next up, I talked to
[23:42] Speaker 1: two young Harvard founders about their startup called mab Lab,
[23:45] Speaker 1: which is making test strips to detect spiked drinks.
[23:49] Speaker 11: Hi, my name is Fienna Sparks. I'm the CEO and
[23:52] Speaker 11: co founder of mab Blob. Yeah, so here mad Blob.
[23:54] Speaker 11: We're building test trips to look like this, which tests
[23:56] Speaker 11: for spike drinks and lead drugs, be able to test
[24:00] Speaker 11: the fine most likely in common relation agents.
[24:02] Speaker 1: Likely to cause a deadly overdose.
[24:04] Speaker 10: Yeah.
[24:04] Speaker 11: Revel was inspired after my co founder and I lost
[24:06] Speaker 11: a close friends to a jog overdose a little over
[24:08] Speaker 11: two years ago.
[24:10] Speaker 9: And is this where do you see this being used?
[24:12] Speaker 10: Yeah?
[24:12] Speaker 11: So, we're primarily targeting selling the university health services, harm
[24:15] Speaker 11: production centers, so nonprofits in the greater community, and may
[24:19] Speaker 11: mainly being able to have as many consumers as possible,
[24:21] Speaker 11: being able to use our touch trip, and being as
[24:22] Speaker 11: accessible as possible to as many people. Yeah, so you
[24:25] Speaker 11: pick up a test trip could be at your local
[24:27] Speaker 11: student health services, or it could be higher way at
[24:29] Speaker 11: CBS Walgreens on the way to a music festival. You'd
[24:32] Speaker 11: be able to quickly be able to test and drinks
[24:34] Speaker 11: if someone gave you whether it's been spiked or not,
[24:36] Speaker 11: or if the drug, being able to quickly test the
[24:37] Speaker 11: drug what it's Tamia at least some stance like fentanyl
[24:40] Speaker 11: or zalazy that could potentially harm you as a little
[24:42] Speaker 11: as two to three grades.
[24:44] Speaker 1: Finally, I spoke with Richard Sanders of Astreas and at
[24:47] Speaker 1: an event like this, if you want to get someone's attention,
[24:50] Speaker 1: try putting out some chocolates, which is exactly what they did.
[24:54] Speaker 12: So as there's an AI power give a performance coach, right,
[24:58] Speaker 12: So what you see that the space candies are really
[25:00] Speaker 12: our first iteration of curated chocolates, right, So they have
[25:05] Speaker 12: all the micro nutrients that an elite performer, where a
[25:08] Speaker 12: surgeon or astronaut requires to do their day to day
[25:12] Speaker 12: high cognitive tasks. Right, So that the platform that we're
[25:15] Speaker 12: curating is meant to be to democratize the need for
[25:21] Speaker 12: a nutritionists to dietitian a performance code through how do
[25:24] Speaker 12: I power all that into an app so that a
[25:27] Speaker 12: normal user can get those recommendations and that information.
[25:31] Speaker 9: Right.
[25:32] Speaker 12: I can't really afford nine people to tell me how
[25:34] Speaker 12: to live a better than healthy performance life, right, but
[25:37] Speaker 12: I have goals.
[25:38] Speaker 9: I want to train.
[25:39] Speaker 12: For an iron Man or I want to do This
[25:41] Speaker 12: iteration is based off so we've worked with NASA astronauts.
[25:45] Speaker 12: This iteration is actually on the ISS Space station right
[25:48] Speaker 12: now with astronauts. We've worked with surgeons, to neurosurgeons and
[25:53] Speaker 12: former instative like high performing athletes.
[25:56] Speaker 10: So this is.
[25:58] Speaker 9: Profiled out of that day.
[26:00] Speaker 13: Right.
[26:00] Speaker 12: So in the future, the idea is to create personalized
[26:03] Speaker 12: nutrition for the user.
[26:06] Speaker 9: Right, So what is your goals? What do you need
[26:08] Speaker 9: to do?
[26:09] Speaker 12: So whether it's better sleep or for females.
[26:13] Speaker 9: Whether it's better skin, better hair.
[26:14] Speaker 12: We have skews we're working on that have different ingredients,
[26:18] Speaker 12: so instead of taking seventeen vitamins, you're taking one delicious chocolate.
[26:23] Speaker 1: There you have an innovation. At tech Crunch Disrupt twenty
[26:26] Speaker 1: twenty four, there is one theme I noticed behind every
[26:30] Speaker 1: tech breakthrough is usually a human story and a desire
[26:34] Speaker 1: to solve a real world problem. Phone lines are open
[26:37] Speaker 1: triple eight rich one oh one. That's eight eight eight
[26:41] Speaker 1: seven four to two four one zero one. Give me
[26:43] Speaker 1: a call if you have a question about technology. My
[26:45] Speaker 1: name is rich Damiro and this is rich on Tech.
[26:50] Speaker 1: Welcome back to rich on Tech. Rich Demiro here hanging
[26:52] Speaker 1: out with you talking technology. The phone line triple eight
[26:56] Speaker 1: rich one O one that's eight eight eight seven four
[26:58] Speaker 1: to two four one one zero one. The website for
[27:02] Speaker 1: the show is rich on tech dot tv. While you're there,
[27:06] Speaker 1: to be sure to sign up for my free newsletter. Also,
[27:09] Speaker 1: if you want links to anything I mentioned in the show,
[27:11] Speaker 1: you can hit the light bulb at the top of
[27:13] Speaker 1: the page. This is show number ninety six. So if
[27:17] Speaker 1: you want some of the startups I just mentioned at
[27:19] Speaker 1: tech Crunch, you can get the links there. Uh. And
[27:23] Speaker 1: then finally, if you want to email me, you can
[27:25] Speaker 1: hit contact to get in touch. That way, let's go
[27:28] Speaker 1: to Mike and Tucson. Mike, you're on with rich Hey.
[27:32] Speaker 3: Rich Hey actually follved a little bit of it while
[27:35] Speaker 3: on hold. But the bottom line is okay, if I
[27:38] Speaker 3: have desk top PC unning the windows tam it up
[27:40] Speaker 3: good Windows eleven at a year and a half of doom.
[27:43] Speaker 3: But the bottom line is I noticed about four months
[27:45] Speaker 3: ago my Chrome started stop like going to websites, I
[27:50] Speaker 3: couldn't get anywhere, okay to try me nuts and so
[27:53] Speaker 3: past three or four months I've been using Mozella, Firefox
[27:56] Speaker 3: and Fine. About a day and a half ago, like
[28:00] Speaker 3: I couldn't get out to like anything all right. And
[28:03] Speaker 3: the other thing to throw in a range is I
[28:05] Speaker 3: noticed when this started happening four months ago. If I
[28:08] Speaker 3: tried to scan a file with Windows Defender, like right
[28:11] Speaker 3: click and open it, I would just get Instead of
[28:13] Speaker 3: Windows Defender opening, I just got like a white box.
[28:17] Speaker 3: It just wouldn't it just wouldn't work.
[28:20] Speaker 13: Byte.
[28:20] Speaker 3: I took it off the other day. One thing I
[28:23] Speaker 3: trouble to shoot it while on hold is driving me
[28:25] Speaker 3: nuts because I have like almost, you know, nine hundred
[28:28] Speaker 3: make speed to Comcast. One thing I did is on
[28:32] Speaker 3: the back of my desktop and I tried trouble shooting.
[28:35] Speaker 3: I tried set me my DNS settings all and said,
[28:39] Speaker 3: I unplugged the Ethernet cable behind my desktop. There's a
[28:44] Speaker 3: plug into the router and now I'm going Wi Fi
[28:48] Speaker 3: and everything works perfect.
[28:50] Speaker 1: Ah, okay, so is my speeds.
[28:53] Speaker 3: Were only three hundred. But I was able to plug
[28:56] Speaker 3: it back in and I could check like my speed
[28:58] Speaker 3: and I got like nine hundred. But then I try
[29:00] Speaker 3: to open like other websites and nothing happened on the tabs.
[29:04] Speaker 3: So everything seems to be working perfectly on my Wi Fi,
[29:08] Speaker 3: but not with my Obviously I could a couple of
[29:11] Speaker 3: shoot eat in that cable, but.
[29:13] Speaker 1: Well, it sounds like okay, so when you had it
[29:15] Speaker 1: plugged in, you were able to do a speed test.
[29:18] Speaker 1: How did you do that?
[29:21] Speaker 13: I don't know.
[29:21] Speaker 3: I was able to to go to uh, like the
[29:25] Speaker 3: top speed test, and that worked. I got nine hundred speed.
[29:28] Speaker 3: I said, ooh, maybe that works. And I tried opening
[29:30] Speaker 3: up another tab to like go to Costco and I'll
[29:33] Speaker 3: like just sit there and like go hung up and
[29:35] Speaker 3: like would and go. But what the other thing I
[29:38] Speaker 3: noticed is once I unplugged the Easternite cable and I'm
[29:41] Speaker 3: working off a Wi Fi, it seems like everything opens faster.
[29:45] Speaker 3: It's like, wow, i'ven't done that in years. Wow, I've
[29:48] Speaker 3: been doing this wired. But when I when I do
[29:52] Speaker 3: the Wi Fi, everything works, and I try to write
[29:54] Speaker 3: click on a PVF and open up Windows Defender, it's
[29:58] Speaker 3: still white.
[29:59] Speaker 1: Well that's my no. I think it's related. I think
[30:02] Speaker 1: that's because when you're opening up Windows Defender, it is
[30:06] Speaker 1: it's bringing up a web page and it's trying to
[30:08] Speaker 1: load that, probably through the same method that it uses
[30:11] Speaker 1: to load everything else. So, okay, a couple things. So
[30:14] Speaker 1: first off, what I would do is troubleshoot your internet connection,
[30:18] Speaker 1: your wired internet connection. So I would reset if you
[30:21] Speaker 1: change you said, you change your DNS or kind of
[30:23] Speaker 1: tweaked your DNS, I would reset your DNS settings if
[30:27] Speaker 1: you know how to do that inside the settings in
[30:30] Speaker 1: control panel or settings on your Mac. So I would
[30:32] Speaker 1: get rid of that, because whenever I have any issue
[30:34] Speaker 1: with my connection, it seems to be related to the
[30:36] Speaker 1: fact that a lot of times I'll switch to using
[30:39] Speaker 1: Google's DNS or you know, the public DNS or whatever
[30:43] Speaker 1: to make things faster or pages load, you know, resolve quicker.
[30:47] Speaker 1: So first off, I would do that, reset your Internet
[30:49] Speaker 1: settings back to the factory. That's number one. Now when
[30:54] Speaker 1: it comes to Chrome, it sounds like there's something wonky
[30:56] Speaker 1: going on with Chrome as well, so I would do
[30:59] Speaker 1: a re set of all of this settings on Chrome.
[31:03] Speaker 1: So it sounds like you know how to tinker on
[31:04] Speaker 1: these things a little bit. So maybe you've changed some
[31:06] Speaker 1: things that don't exactly agree with your Internet anymore, or
[31:10] Speaker 1: there could be just something that's keeping these pages from loading,
[31:14] Speaker 1: just a setting that's gone bad that you may be
[31:16] Speaker 1: changed in the past that just no longer working. So
[31:19] Speaker 1: the fact that Firefox is working okay tells me that
[31:23] Speaker 1: this might be related to mostly Chrome and something inside Chrome,
[31:27] Speaker 1: but it should be working. So what I would do
[31:29] Speaker 1: is go to Settings on Chrome and then you so
[31:32] Speaker 1: it's those three little lines in the upper right hand corner,
[31:34] Speaker 1: and then you tap settings again, and then you'll see
[31:37] Speaker 1: on the left hand side under Settings there's a whole
[31:40] Speaker 1: list of things you can do, but one of them
[31:42] Speaker 1: says settings, and then you tap that says restore settings
[31:46] Speaker 1: to their original defaults. So once you tap that, it
[31:50] Speaker 1: says this will reset your startup page, your new tab page,
[31:53] Speaker 1: your search engine, and your pinned tabs. It will also
[31:56] Speaker 1: disable all extensions and clear temporary data like cookie, so
[32:01] Speaker 1: your bookmark's history and save passwords will not be cleared.
[32:04] Speaker 1: Once you do that, that will reset everything back to
[32:07] Speaker 1: factory on the Chrome browser and things should work after that.
[32:12] Speaker 1: So let me know if that helps or if that works,
[32:15] Speaker 1: just email me on the website, Rich on tech dot
[32:17] Speaker 1: tv hit contact. Don't expect you to do it right
[32:19] Speaker 1: now while we're on the phone, but that's the way
[32:22] Speaker 1: that I would do it, and that should probably bring
[32:25] Speaker 1: things back. It sounds like this is either it's either
[32:28] Speaker 1: an internet connection thing, like somehow you've tweaked your internet
[32:31] Speaker 1: connection settings where it's it's just not agreeing with the
[32:34] Speaker 1: Wi Fi or the wired connection versus the Wi Fi
[32:38] Speaker 1: or it's actually a chrome thing now by the way,
[32:41] Speaker 1: when it comes to the speed, you said you got
[32:43] Speaker 1: three hundred when you were doing Wi Fi versus nine
[32:46] Speaker 1: hundred or six hundred whatever it was when you were
[32:49] Speaker 1: doing the connect the hardline connection. That's pretty typical. So
[32:54] Speaker 1: you know, these internet companies when they advertise the speeds,
[32:58] Speaker 1: they're advertising the speed you would get if you would
[33:00] Speaker 1: plug your computer into your router, and that's going to
[33:03] Speaker 1: be the fastest speed. As soon as you go Wi Fi,
[33:06] Speaker 1: you know you're looking at a drop of upwards of
[33:08] Speaker 1: fifty percent of your speed. Now, most of us have
[33:11] Speaker 1: pretty good speed these days, so it's not that big
[33:13] Speaker 1: of a deal. And of course we're not uploading and
[33:15] Speaker 1: downloading or mostly uploading huge files. So I am which
[33:20] Speaker 1: is why I've got, you know, pretty good internet, And
[33:22] Speaker 1: if I ever want to do anything that's really intense
[33:25] Speaker 1: with the Internet, I will actually switch to a wired connection,
[33:28] Speaker 1: which will make things a heck of a lot faster.
[33:31] Speaker 1: So hopefully that clears things up for you there. That
[33:34] Speaker 1: is very frustrating to not have the internet that is
[33:38] Speaker 1: really really frustrating. Thanks for the call, Mike. Let's see
[33:42] Speaker 1: if we can get Tony and Sanya sidro before we
[33:46] Speaker 1: got to go to break here. Tony, what's up, Hi,
[33:50] Speaker 1: I'm doing well. What's what can I help you with?
[33:53] Speaker 11: Yeah?
[33:53] Speaker 14: I got a little situation. So I have two ponds
[33:56] Speaker 14: right now that I just got about four days ago.
[33:59] Speaker 14: I ordered them new opig sold nine pro xl Okay.
[34:04] Speaker 14: I order also the iPhone sixteen Pro Max, the one terrified.
[34:08] Speaker 14: So the first problem I have with a pixel before
[34:12] Speaker 14: the update, it was actually a working, excellent, perfect, not
[34:16] Speaker 14: a single problem after the update. You know the under
[34:19] Speaker 14: fifteen right now has the problem with the bus or
[34:20] Speaker 14: not so right now, it's the phone is terrible, constantly
[34:25] Speaker 14: overheating and shutting down. Can't even if I'm making a
[34:29] Speaker 14: call with five minutes. Within five minutes, my phone becomes
[34:32] Speaker 14: overheating super hard. So I contact Google and they said
[34:36] Speaker 14: that basically they follow a bug report, and they said
[34:39] Speaker 14: that they're working on a past because they know that
[34:41] Speaker 14: they you know that I get the update mets up
[34:44] Speaker 14: a lot of phones.
[34:45] Speaker 1: I didn't notice any I didn't notice any issues. I
[34:48] Speaker 1: updated the pixel and I haven't noticed. So you could
[34:51] Speaker 1: have you know a bad pixel? I think that. I mean,
[34:56] Speaker 1: have you tried restarting this thing and making sure all
[34:59] Speaker 1: the updates?
[35:00] Speaker 10: Rese it?
[35:00] Speaker 14: I rese it I raised my account and log in
[35:03] Speaker 14: without an account and use the phone normally, and he
[35:06] Speaker 14: does the same thing.
[35:06] Speaker 1: Okay, Well I would return this then if that's the case.
[35:09] Speaker 1: I mean, did you order this direct from Google?
[35:12] Speaker 11: Uh?
[35:13] Speaker 14: No, I actually ordered directly from a company, which is Verizon,
[35:16] Speaker 14: and I I'm gonna shoop it back. Yeah, They're willing
[35:20] Speaker 14: to shoop another one, but I'm just afraid.
[35:21] Speaker 13: To actually, you know, get in another one to have
[35:23] Speaker 13: the same problem.
[35:24] Speaker 1: I've had no issues with the pixel whatsoever, so I
[35:27] Speaker 1: think that it's it's run cool for me. Uh, there's
[35:30] Speaker 1: no software update issues that I've seen, So I think
[35:32] Speaker 1: maybe you got a lemon and just something went wrong
[35:35] Speaker 1: with that that phone at some point during the manufacturing process.
[35:39] Speaker 1: What's going on with the other phone? The iPhone?
[35:42] Speaker 14: Yeah, the other one is the iPhone Chicken, Promax great phone,
[35:45] Speaker 14: excellent phone. I operated from the eleven Promacs, so the
[35:49] Speaker 14: six six and Promax the one terabyte. So he had
[35:55] Speaker 14: the original updated, never had a problem. I was using
[35:58] Speaker 14: it perfectly until the new patch, the new eighteen point
[36:02] Speaker 14: one came out.
[36:03] Speaker 1: Yuppies, tony tony sounds. It sounds like you gotta stop
[36:08] Speaker 1: updating your phones. That's it. That's what I'm hearing right now.
[36:11] Speaker 1: So uh, typically, you know, I recommend updating the phones,
[36:15] Speaker 1: but maybe just wait a little bit longer. Sometimes the
[36:17] Speaker 1: initial update could have some bugs, so in your case,
[36:21] Speaker 1: I would wait just a little bit longer. But these
[36:22] Speaker 1: are both excellent phones. You should have no problems with them.
[36:25] Speaker 1: This is rich on Tech. Welcome back to rich on Tech.
[36:28] Speaker 1: Rich DeMuro here hanging out with you, talking technology at
[36:32] Speaker 1: Triple eight rich one O one eight eight eight seven
[36:36] Speaker 1: four to two four one zero one, playing some songs
[36:40] Speaker 1: that are crowd pleasures at the karaoke bar. Yeah. Uh,
[36:45] Speaker 1: you know, you know when you think you can sing
[36:46] Speaker 1: a karaoke song and all of a sudden the words
[36:49] Speaker 1: starts showing up. You're like, oh, I only know the
[36:52] Speaker 1: coorus of this song. That happens so many times and
[36:56] Speaker 1: you're just kind of like, there's just no way to
[36:58] Speaker 1: get through that. So eight a rich one on one
[37:01] Speaker 1: eighty eight seven four to two, four to one zero one.
[37:04] Speaker 1: The website for the show is rich on tech dot TV.
[37:08] Speaker 1: You can email me there. You can click the light
[37:11] Speaker 1: bulb icon if you want show notes, or you can
[37:14] Speaker 1: sign up for my newsletter. Got a great newsletter today.
[37:18] Speaker 1: We had a question about taking notes at a meeting
[37:23] Speaker 1: and then having AI summarize them and what's the best
[37:26] Speaker 1: way to do that, And so I got a whole
[37:28] Speaker 1: deep dive on that because I'm an expert. Took a
[37:31] Speaker 1: school tour yesterday for my kid, you know, going to
[37:35] Speaker 1: high school, and you know, recorded the meeting like the tour,
[37:39] Speaker 1: and then you just go into AI and you give
[37:41] Speaker 1: me a summary, and it was like amazing that the
[37:43] Speaker 1: It's just unbelievably good what you can do with these
[37:47] Speaker 1: AI summaries now, so just record everything at this point,
[37:51] Speaker 1: something going to high school. Yeah, you're old, I know.
[37:54] Speaker 1: Can you believe that mine is twenty? How you think
[37:56] Speaker 1: I feel? I'm telling you? And it goes fast? I
[37:59] Speaker 1: still remember having on Now all of a sudden, he's
[38:01] Speaker 1: going to high school. What the heck? How does that
[38:03] Speaker 1: happen so fast? Ready for the girls, Let's go to Bob.
[38:08] Speaker 1: Let's go to Bob and ocean side Bob. You're on
[38:11] Speaker 1: with Rich Good?
[38:13] Speaker 3: How you doing time?
[38:14] Speaker 13: Time? Caller a longtime listener.
[38:16] Speaker 1: Well, that's great to hear. What can I help you with?
[38:19] Speaker 13: I got a laptop purchased twenty twenty two, about two
[38:23] Speaker 13: years old, had no problem with it and LG. Graham
[38:26] Speaker 13: fourteen inch.
[38:27] Speaker 1: That's nice, nice light two weeks ago.
[38:30] Speaker 13: Can I name anti virus companies? I might love to
[38:33] Speaker 13: say that.
[38:33] Speaker 1: Sure, I mean there's no antivirus police on the as
[38:37] Speaker 1: far as I know.
[38:37] Speaker 13: Just to give you, just to give you the whole thing,
[38:39] Speaker 13: I had to perski, I got the notice, can't have
[38:42] Speaker 13: it no more. They changed the ultra ad downloaded debt
[38:45] Speaker 13: two weeks prior to what this would happen to this
[38:48] Speaker 13: and the automatic update on my laptop it did? I
[38:53] Speaker 13: believe it's twenty four each two is the number.
[38:56] Speaker 1: Yeah, that's the big one.
[38:57] Speaker 3: That was a big after that happened.
[38:59] Speaker 13: Now get the computer would only turn on and off,
[39:02] Speaker 13: on and off, on and off, on and off. So,
[39:06] Speaker 13: I mean I tried everything I could think and I
[39:08] Speaker 13: couldn't get into it. My brother knows a little bit
[39:11] Speaker 13: of stuff he got into. He had me go into
[39:13] Speaker 13: the bios, took out BitLocker, bitlocked or.
[39:17] Speaker 1: Something to that effect. Yep, that well Okay, so when.
[39:23] Speaker 13: It does it on and off, on and off, I
[39:24] Speaker 13: could hit that eleven and get into my computer. I'd
[39:28] Speaker 13: never set a restore date and time, So anybody out there,
[39:33] Speaker 13: do that now before something happens, because then you can
[39:35] Speaker 13: always go back to that. Well, when when I did
[39:39] Speaker 13: that didn't work out bec I couldn't even get in there,
[39:41] Speaker 13: get encrypted by hard drive.
[39:42] Speaker 1: Yes, yeah, one more couple more things.
[39:46] Speaker 13: So I went on the Microsoft, got my digital recovery key,
[39:49] Speaker 13: put that forty eight digit put that in probably six times.
[39:52] Speaker 13: Never worked its start all over. I get the blue
[39:56] Speaker 13: screen saying hold on a minute, where we set your
[40:00] Speaker 13: your thing and going on on off again. You ever
[40:05] Speaker 13: heard of that or your into this?
[40:07] Speaker 1: Well, it sounds like there's something that went bad during
[40:10] Speaker 1: this update. So was this an automatic update? It did
[40:14] Speaker 1: it overnight?
[40:16] Speaker 13: Yeah, so that's I've turned it off one morning and
[40:18] Speaker 13: a set update available updates shut off, So the next
[40:22] Speaker 13: morning I came out and was doing this.
[40:24] Speaker 1: Yeah. So there are a couple of things, a couple
[40:26] Speaker 1: a couple of lessons learned here. So first off, I've
[40:30] Speaker 1: done this before where I've sort of started an update,
[40:32] Speaker 1: and number one, I don't do automatic updates because I
[40:35] Speaker 1: don't want this thing doing an update when I'm not
[40:37] Speaker 1: watching it, because there's sometimes a screen sometimes something that
[40:40] Speaker 1: you just you just want to watch these things, So
[40:42] Speaker 1: babysit your updates. Don't let your all your devices, whether
[40:45] Speaker 1: it's an Apple device, just don't do the updates automatically.
[40:48] Speaker 1: I think that it's nice to have that ability and
[40:50] Speaker 1: it keeps you secure. But just check for updates manually
[40:54] Speaker 1: and just you know, or have it alert you when
[40:56] Speaker 1: there's an update. But watch these things when they're updating.
[40:58] Speaker 1: That's number one, because sometimes there just may be a screen.
[41:01] Speaker 1: There might have been a screen on this computer that
[41:03] Speaker 1: would have alerted you to something going wrong and you
[41:05] Speaker 1: could have stopped it or whatever. But it's just better
[41:07] Speaker 1: to babysit these things. Number two, This is a big update,
[41:12] Speaker 1: and yes Windows is encrypting the hard drives by default now.
[41:16] Speaker 1: And what that means is that if someone got physical
[41:18] Speaker 1: access to your computer, they would not be able to
[41:21] Speaker 1: see what's on your hard drive. So it used to
[41:23] Speaker 1: be if you just grabbed a hard drive out of
[41:24] Speaker 1: a computer, you know you'd be able to see all
[41:26] Speaker 1: the files and things on there. Now that these phones
[41:29] Speaker 1: and hard drives. Everything's encrypted nowadays. It's good because it's
[41:33] Speaker 1: more secure, but there's also some implications that the main
[41:36] Speaker 1: one being if you lose your key to these devices.
[41:39] Speaker 1: People always say, hey, rich, I lost my you know,
[41:42] Speaker 1: my code to unlock my iPhone? You how do you
[41:45] Speaker 1: get into it? You can't. If you lose that, that's it.
[41:47] Speaker 1: That's what's encrypting your phone. Like, you're not getting into
[41:50] Speaker 1: your phone. Another way, if you forget that, there are
[41:53] Speaker 1: some tools out there that may be able to crack
[41:55] Speaker 1: that code, but it's very, very tricky, very expensive, and
[41:59] Speaker 1: usually reserve for law enforcement. So, Bob, I think you
[42:03] Speaker 1: were smart to find your recovery key. So BitLocker. If
[42:08] Speaker 1: you link these things, these computers to a Microsoft account,
[42:12] Speaker 1: which ninety nine percent of the time they make you
[42:14] Speaker 1: do that. Anyway, at this point you can find your
[42:16] Speaker 1: recovery key. Because most people don't write these down. They
[42:19] Speaker 1: forget and you can go to the website. Let's see
[42:23] Speaker 1: if I can find it here. Let's see Microsoft recovery key.
[42:28] Speaker 1: Of course I can't find it at this point, but
[42:30] Speaker 1: let's see here. It is okay aka dot MS that's
[42:35] Speaker 1: like Microsoft shortener for their websites aka dot ms slash
[42:39] Speaker 1: my recovery key. So if you're getting that screen where
[42:42] Speaker 1: it's saying, hey, you got to put in your BitLocker
[42:44] Speaker 1: recovery key, that's where you find it. And so I
[42:46] Speaker 1: went into my screen and I'm looking, and I find
[42:49] Speaker 1: these keys from all the way back in twenty fifteen
[42:52] Speaker 1: on twenty thirteen. Wow, I've got twenty thirteen, twenty fourteen,
[42:56] Speaker 1: twenty fifteen, and twenty twenty four So these are all
[42:58] Speaker 1: my surface devices and stop computers I've had over the years.
[43:02] Speaker 1: So there's my recovery key. That's how you can find it.
[43:04] Speaker 1: That's what you pop in to hopefully unlock. In this case, Bob,
[43:07] Speaker 1: it sounds like something got corrupted on your machine, so
[43:12] Speaker 1: the best I could say, and it sounded like you
[43:14] Speaker 1: already started up in safe mode. So I would try
[43:16] Speaker 1: to start this up in safe mode and see if
[43:19] Speaker 1: that brings up the system, the operating system, and then
[43:22] Speaker 1: maybe you can go in there and kind of get
[43:24] Speaker 1: rid of some apps and things that might be messing
[43:26] Speaker 1: with this startup. But that's probably the best case scenario.
[43:30] Speaker 1: Otherwise I would probably just format this computer hopefully. And
[43:34] Speaker 1: that brings me to lesson number three. Backup, back up, backup,
[43:38] Speaker 1: and you mentioned it to yourself, the restore point. So
[43:41] Speaker 1: that's a very important thing to do, is have a
[43:43] Speaker 1: restore point on Windows and also a backup of Windows.
[43:47] Speaker 1: You can just plug in a hard drive to a
[43:49] Speaker 1: Windows computer and open up Windows Backup, which is built
[43:52] Speaker 1: into the machine, and have your information backed up to
[43:56] Speaker 1: that hard drive, your critical files and things like that.
[43:59] Speaker 1: I would put a lot of stuff in one drive.
[44:01] Speaker 1: Maybe if you're not paying for that. You know, there's
[44:02] Speaker 1: obviously a limit to how much you can put in there.
[44:05] Speaker 1: But for me, I was just talking about this with
[44:08] Speaker 1: my kid. You know, you wanted to set up a
[44:10] Speaker 1: new computer, and he said, and I said, well, do
[44:11] Speaker 1: you want to restore your files or things like that?
[44:13] Speaker 1: He said no, no, no, I want a fresh start. And
[44:15] Speaker 1: I said that's what I always do. I just have
[44:17] Speaker 1: everything in the cloud and then nothing on my physical computer,
[44:21] Speaker 1: so that when I get a new computer, I don't
[44:23] Speaker 1: want all the fragments and bits and pieces and applications
[44:26] Speaker 1: that I downloaded and deleted coming over to the new computer.
[44:30] Speaker 1: So I want to start fresh. So I just set
[44:32] Speaker 1: it up, started up fresh, and then download whatever I
[44:35] Speaker 1: need from the internet and that's going to be the
[44:38] Speaker 1: way I set these things up. I get it. It takes
[44:40] Speaker 1: a little bit longer, it's a little bit more hands on,
[44:42] Speaker 1: but I think that's going to be better in the
[44:43] Speaker 1: end because you're gonna have less issues with your computer. So, Bob,
[44:47] Speaker 1: I think you mentioned you tried the safe mode thing,
[44:49] Speaker 1: but if you didn't, I would try to buy a
[44:52] Speaker 1: boot up in the safe mode and if that doesn't work,
[44:56] Speaker 1: I would probably just format the whole computer. Just just
[44:59] Speaker 1: get get a boot drive and do it that way.
[45:03] Speaker 1: Good call. Thanks for the man. A lot of issues
[45:06] Speaker 1: today with hardware. Just nobody's nothing's working out there. Let
[45:10] Speaker 1: me check the moon again. Is that what's happening here?
[45:12] Speaker 9: All right?
[45:13] Speaker 1: I told you I was going to tell you about
[45:14] Speaker 1: these new Mac computers. So they got three new Mac computers.
[45:17] Speaker 1: I'm gonna tell you about them very quickly. What you
[45:19] Speaker 1: need to know the first is the iMac. These all
[45:22] Speaker 1: have the M four chips, and Apple bumped the RAM
[45:26] Speaker 1: now to sixteen standard, so it used to be eight gigs,
[45:29] Speaker 1: now it's sixteen. That means everything's going to be speeder
[45:32] Speaker 1: on these computers. That was a great move by Apple.
[45:35] Speaker 1: Had to be done because of AI. So the Imac's
[45:37] Speaker 1: got this twenty four inch screen. It's got this new
[45:40] Speaker 1: nano texture option which reduces glare. I saw it in person,
[45:44] Speaker 1: went to the Apple event here in LA and I
[45:47] Speaker 1: saw these things hands on, and it does make a
[45:49] Speaker 1: huge difference. It's a two hundred dollars upgrade. But if
[45:52] Speaker 1: you work underneath a light, like every day in my office,
[45:54] Speaker 1: I'm always adjusting my screen for to get rid of
[45:57] Speaker 1: the glare. So if you don't want that, go for
[45:59] Speaker 1: that two hundred dollar option. They also have a better
[46:02] Speaker 1: camera webcam. It's got twelve megapixels. It also moves around
[46:06] Speaker 1: to follow you in the view, and it's got desk view,
[46:08] Speaker 1: which means it can sort of you can place a
[46:10] Speaker 1: picture on your or whatever you want to show looking
[46:13] Speaker 1: face down and it can do that. Let's see the colors.
[46:16] Speaker 1: You've got green, yellow, orange, pink, purple, blue, and silver.
[46:20] Speaker 1: Plus the keyboard in the mouse match the color on
[46:23] Speaker 1: the screen. So that's nice. And they all come in USBC. Now,
[46:27] Speaker 1: finally that's going to be thirteen hundred dollars for the Imax.
[46:30] Speaker 1: Then you've got the MacBook Pros. Those have the M
[46:33] Speaker 1: four chips as well. They come in black and silver.
[46:36] Speaker 1: Again the sixteen gigabytes of memory. This also has that
[46:39] Speaker 1: Nanotexture display. Plus it's got Thunderbolt five on some of
[46:43] Speaker 1: these models, which is really good for connectivity, and those
[46:46] Speaker 1: were impressive. I went with the MacBook Air this time around.
[46:49] Speaker 1: MacBook pros are much much more powerful. And then finally
[46:52] Speaker 1: you got the new Mac Mini. This starts at five
[46:55] Speaker 1: hundred ninety nine dollars. Again, sixteen gigabytes of memory. It
[46:59] Speaker 1: is really small in compact, half the previous size. This
[47:03] Speaker 1: thing is incredibly small. You add all your own stuff
[47:06] Speaker 1: of course, your screen, your mouse, and your keyboard, and
[47:10] Speaker 1: this now has front facing ports on the front for
[47:12] Speaker 1: the first time USBC, plus an audio jack high impedance
[47:16] Speaker 1: they said. Plus you got on the back thunderbowlt Ethernet HDMI.
[47:21] Speaker 1: This thing can support all kinds of monitors, and it's
[47:23] Speaker 1: Apple's first carbon neutral Mac that starts at five to
[47:27] Speaker 1: ninety nine. Don't forget about education discounts. All these products
[47:31] Speaker 1: are available November eighth. Coming up, I'll tell you why
[47:34] Speaker 1: open ai is taking on Google head on. This is
[47:38] Speaker 1: rich on Tech. Welcome back to rich on Tech. Rich
[47:42] Speaker 1: DeMuro here hanging out with you talking technology. This week,
[47:48] Speaker 1: Open Ai launch their full frontal assault at Chat Google.
[47:55] Speaker 1: They have launched chat GPT search. This is you know,
[47:59] Speaker 1: I think Google would probably say they're not worried, but
[48:02] Speaker 1: this is worrisome because chat gbt has made such a
[48:05] Speaker 1: name for itself with its Ai search product. Now the
[48:09] Speaker 1: fact that they have a full on web search product,
[48:13] Speaker 1: that's a big deal. So I've been testing this out.
[48:15] Speaker 1: I was on the waitlist. I figured out why I
[48:17] Speaker 1: got access to this, so I don't pay for chat
[48:20] Speaker 1: gbt right now. It's only available to the plus subscribers,
[48:23] Speaker 1: but I did request access on the waitlist, so I
[48:26] Speaker 1: guess anyone who did that got access early, including myself.
[48:30] Speaker 1: So now when you search chat ebt with this added
[48:33] Speaker 1: sort of you know, search functionality, not only do you
[48:37] Speaker 1: see a little globe in your search box which you
[48:40] Speaker 1: can check and that will say, hey, let's push this
[48:43] Speaker 1: search to the web, or when you're doing a search,
[48:46] Speaker 1: it will just say, okay, we'd rather get this information
[48:48] Speaker 1: fresh off the webs and so we'll go to the web.
[48:51] Speaker 1: But no matter what, it's pretty good. And this is
[48:55] Speaker 1: day one, so it's going to get better. But it's
[48:58] Speaker 1: really just a matter of chat GBT used to have
[49:01] Speaker 1: all this information that was just percolating that's been built in.
[49:04] Speaker 1: Now it's actually scanning the web and getting information in
[49:07] Speaker 1: real time to ping. So if you want to ask,
[49:09] Speaker 1: you know, who had the best plays at yesterday's football
[49:12] Speaker 1: game or today's game, it would have those answers because
[49:15] Speaker 1: it's scanning the news sources for those. So it's pretty incredible.
[49:19] Speaker 1: It's not perfect, and you know, this is just a start,
[49:22] Speaker 1: So chat GBT will show you where it's getting the information,
[49:26] Speaker 1: which is good. It's got, let's see, partnerships with major publishers,
[49:30] Speaker 1: so they're getting some of the you know, a lot
[49:32] Speaker 1: of people are saying, ah, we don't want you chat GBT,
[49:34] Speaker 1: We don't want you coming over at our you know,
[49:36] Speaker 1: scanning all of our stuff and using it in your results.
[49:38] Speaker 1: So now they're cutting deals because chatchibt's got a lot
[49:40] Speaker 1: of money, so they're cutting deals with these companies like
[49:43] Speaker 1: news Corp, News Corp, Axel, Springer, Time Magazine, Lamond, many
[49:48] Speaker 1: many others. And so this is pretty good and I
[49:51] Speaker 1: definitely think you should check it out. It's kind of
[49:53] Speaker 1: like the future of search, and it's something I've been
[49:56] Speaker 1: talking about for a long time that when this happens
[49:59] Speaker 1: and Google sort of sees this. Now, if you go
[50:02] Speaker 1: to Google's Gemini, that's kind of very similar to this.
[50:05] Speaker 1: I think Gemini is really good. It's got the power
[50:08] Speaker 1: of Google. But now you know, people are so used
[50:10] Speaker 1: to chat GBT and they love it so much that
[50:12] Speaker 1: they're probably just going to use this. There's also if
[50:15] Speaker 1: you want to get around the sort of paid aspect
[50:19] Speaker 1: of this, you can download a Chrome extension. It is
[50:22] Speaker 1: the Chat GBT Search Chrome Extension, and that will actually
[50:26] Speaker 1: take over your search bar on Chrome and turn it
[50:29] Speaker 1: into chat GBT search. Now. I tried this, and I
[50:32] Speaker 1: will tell you I don't think chat GBT search is
[50:35] Speaker 1: great for all of your searches right now. Sometimes let's
[50:38] Speaker 1: say you just want a phone number for a restaurant
[50:39] Speaker 1: or something, and you go on Google and you search
[50:41] Speaker 1: for it that you know you're gonna get this whole
[50:43] Speaker 1: chat gybt. I call it a book report. It's going
[50:45] Speaker 1: to tell you all about like this restaurant and things
[50:47] Speaker 1: like that. So it's not the best for every search,
[50:50] Speaker 1: but it is really really good, and it is the
[50:51] Speaker 1: start of something very different in how we search the web.
[50:55] Speaker 1: So check it out chat GBT search. If you're a
[50:58] Speaker 1: paid member, you have access to it. Right now, let's
[51:02] Speaker 1: go to David in Los Angeles. David, what's up?
[51:06] Speaker 15: Yes, Hi out calling. I wanted to find out what's
[51:10] Speaker 15: the best way to remove your personal information from data
[51:14] Speaker 15: brokers site and the Google of my computer in California.
[51:20] Speaker 15: Do you suggest any methods that we can use that
[51:24] Speaker 15: are secure to to remove our personal data from the
[51:30] Speaker 15: Google web pages?
[51:32] Speaker 1: So I'm in the Internet, so yeah, so a couple things.
[51:36] Speaker 1: So number one, this is a game of whack the mole.
[51:38] Speaker 1: So you can try to do this, but it's just
[51:40] Speaker 1: it's it's a never ending process and it's something that
[51:45] Speaker 1: I'm not even sure it's worth it, to be honest,
[51:47] Speaker 1: for a regular person, that's just kind of you know,
[51:50] Speaker 1: day to day whatever. If you just have your address
[51:52] Speaker 1: out there, your phone number, it's always going to be
[51:54] Speaker 1: out there. And so that's the number one thing is
[51:56] Speaker 1: that you're probably going to pay a lot of money
[51:58] Speaker 1: to have one of these service is delete your information,
[52:01] Speaker 1: and yeah, you know you're gonna get results. So, for instance,
[52:05] Speaker 1: I've been testing Mozilla monitor right. They gave me a
[52:08] Speaker 1: test account and they've manually fixed eleven instances of my data.
[52:13] Speaker 1: They've removed three hundred and forty three instances of my
[52:16] Speaker 1: data and there's three hundred and sixty three still in progress.
[52:20] Speaker 1: So what does that tell me? Every single time they
[52:22] Speaker 1: remove my data from a website, it just pops up
[52:24] Speaker 1: on another website. So you can do this and you
[52:27] Speaker 1: can sign up for one. There's a lot of them.
[52:29] Speaker 1: Delete me in Cogni, Mozilla monitor. If you look at
[52:34] Speaker 1: consumer reports. They said that most of these sites don't
[52:38] Speaker 1: really work, but the two that they liked the best
[52:39] Speaker 1: was called easy opt out and Optory, and so you
[52:44] Speaker 1: can try those two if you want to start, but
[52:45] Speaker 1: you're gonna pay for this stuff. The thing that I
[52:48] Speaker 1: really like is called Google Results About You. And this
[52:52] Speaker 1: brings me to a second aspect of this is that
[52:55] Speaker 1: the information on the data brokers is one thing that's
[52:59] Speaker 1: you know, you can remove that and it's just basically
[53:01] Speaker 1: your name and your address. But the information that you
[53:04] Speaker 1: can't really remove is the dark web information. This is
[53:08] Speaker 1: from all of the data breaches we've seen over the
[53:10] Speaker 1: past couple of years, and that is impossible to remove.
[53:13] Speaker 1: And that's the really bad stuff like your social Security number,
[53:16] Speaker 1: like your data birth like all these other things, your passwords,
[53:21] Speaker 1: your user names, that is all out there. And if
[53:24] Speaker 1: you want to see what that stuff is lurking on
[53:26] Speaker 1: the web, just go to the website pentester dot com,
[53:29] Speaker 1: pentester dot com, type in your email address and I'm
[53:34] Speaker 1: telling you you'll see all the stuff that's out there.
[53:37] Speaker 1: It's a ton of it. It's all kinds of information.
[53:40] Speaker 1: So again I would start with Google results about you.
[53:43] Speaker 1: That is free, that will take these results off of
[53:46] Speaker 1: Google as they pop up there. But if you want
[53:49] Speaker 1: to try one of those data broker services, just understand
[53:52] Speaker 1: that it can only remove the stuff that is on
[53:54] Speaker 1: the public data broker websites, not the stuff on the
[53:57] Speaker 1: dark web. Coming up, we're going to talk about Apple's
[53:59] Speaker 1: new hearing aid feature on the air Pods Pro. This
[54:03] Speaker 1: is rich on Tech. Welcome back to rich on Tech.
[54:06] Speaker 1: Rich DeMuro here hanging out with you talking technology this week.
[54:12] Speaker 1: You have a new feature available to you if you
[54:14] Speaker 1: have a pair of AirPods Pro too. These are Apples,
[54:19] Speaker 1: you know the air pods you see everywhere. These are
[54:21] Speaker 1: the high end ones with the noise cancelation feature. They
[54:25] Speaker 1: have a new hearing aid functionality and also hearing protection
[54:28] Speaker 1: built into them. So if you update your phone and
[54:31] Speaker 1: you get the update for these AirPods, you now have
[54:34] Speaker 1: hearing aid functionality built into them and you can take
[54:37] Speaker 1: a hearing test right from your phone. So to talk
[54:40] Speaker 1: all about this, I spoke with Dedra Callbeck of Apple
[54:44] Speaker 1: to explain the new hearing aid features on the air
[54:47] Speaker 1: Pods pro.
[54:49] Speaker 16: Hearing is so important to how we connect with each
[54:52] Speaker 16: other and the world around us, and you know, there
[54:55] Speaker 16: are so many people, over a billion people in the
[54:57] Speaker 16: world who are living with mild to moderate hearing loss,
[55:00] Speaker 16: and so we thought there was something we could do
[55:03] Speaker 16: to really help improve their overall well being and quality
[55:07] Speaker 16: of life. So yeah, so we wanted to build something
[55:10] Speaker 16: just really intuitive, so intuitive that maybe it almost feels
[55:14] Speaker 16: like an extension of your own senses. And we thought
[55:17] Speaker 16: we could potentially change people's lives and democratize access to
[55:22] Speaker 16: something that really affects millions of people. So we, yeah,
[55:26] Speaker 16: we're introducing an end to end hearing health experience with
[55:29] Speaker 16: AirPods Pro Too.
[55:32] Speaker 1: How do I get started? How do I get this feature?
[55:35] Speaker 16: So all you need to do if you already have
[55:38] Speaker 16: AirPods Pro Too, It's available in the Health app with
[55:42] Speaker 16: the latest software update, and what you'll see when you
[55:46] Speaker 16: do that, you'll have access to not only hearing protection
[55:49] Speaker 16: which will reduce loud sounds in the environment around you,
[55:52] Speaker 16: but you'll see that you're now going to be able
[55:54] Speaker 16: to take a hearing test. And so to just tell
[55:57] Speaker 16: you a little bit about how that works with your
[55:59] Speaker 16: airs pro, you take that test in any quiet environment
[56:03] Speaker 16: you feel comfortable with really intuitive five minute test you
[56:07] Speaker 16: can do either on your iPhone or your iPad in
[56:10] Speaker 16: the health app. You'll just tap the screen when you
[56:13] Speaker 16: hear a series of tones at different volumes and frequencies,
[56:16] Speaker 16: and it includes animations and tap effects and progress indicators
[56:20] Speaker 16: to sort of guide you through the process. And then
[56:22] Speaker 16: when you're done with the hearing test, you'll get the
[56:25] Speaker 16: results in this really easy to understand personalized hearing profile,
[56:30] Speaker 16: which is also known as an audiogram. If you receive
[56:33] Speaker 16: an audiogram that shows perceived mild to moderate hearing loss,
[56:39] Speaker 16: then you can use the hearing aid feature and so
[56:41] Speaker 16: it will seamlessly transform those same air pods into clinical
[56:45] Speaker 16: grade hearing aids.
[56:48] Speaker 1: How good is the experience with these AirPods compared to
[56:53] Speaker 1: what you would get at from an audiologist.
[56:56] Speaker 16: Yeah, so we of course, as with any of our
[56:59] Speaker 16: our features, we have validated this against kind of the
[57:03] Speaker 16: gold standard of a pure tone audiometry test. So the
[57:06] Speaker 16: hearing test is very similar to a test that you
[57:09] Speaker 16: would take if you go into a clinical setting or
[57:14] Speaker 16: talk to an audiologist. The hearing aid feature is designed
[57:18] Speaker 16: for those with mild to moderate hearing loss, which is
[57:22] Speaker 16: actually the vast majority of people who are experiencing hearing loss.
[57:25] Speaker 16: It's really those billion people around the world, and the
[57:29] Speaker 16: hearing aid is validated for anyone who's experiencing mild to
[57:34] Speaker 16: moderate hearing loss.
[57:35] Speaker 1: How do you expect people to use these as a
[57:37] Speaker 1: hearing aid? Is it something you'd wear all day? Is
[57:39] Speaker 1: it something you'd wear to a restaurant? How do you
[57:42] Speaker 1: expect people to useless?
[57:44] Speaker 16: Exactly as you said, we do expect people to find
[57:47] Speaker 16: a lot of benefit from wearing their air pods throughout
[57:51] Speaker 16: the day in any listening environment. It could be at
[57:55] Speaker 16: that noisy restaurant where you're having trouble hearing the people
[57:58] Speaker 16: at the table with you, and so you'll actually not
[58:01] Speaker 16: only assist you with hearing, but it has other features
[58:04] Speaker 16: like conversation Boost, which will actually boost the conversation that's
[58:09] Speaker 16: happening around you, so you can hear that better. You
[58:11] Speaker 16: can use this even if you're just listening to music
[58:16] Speaker 16: or podcasts or the radio on any of your devices,
[58:19] Speaker 16: but you can also use them at a concert maybe,
[58:23] Speaker 16: so you can actually still get that great sound quality,
[58:25] Speaker 16: but your hearing is protected and assisted if you have
[58:28] Speaker 16: hearing loss. So really any any listening environment these will
[58:32] Speaker 16: be great for.
[58:34] Speaker 1: Is this a functionality of these specific hearing aids these
[58:38] Speaker 1: specific air pods? Is this feature plan for other ones?
[58:41] Speaker 1: And if it works for the existing ones I have,
[58:43] Speaker 1: do I have to do anything to update them?
[58:47] Speaker 16: So this works with AirPods Pro two, which is the
[58:51] Speaker 16: version of AirPods Pro that has been out for.
[58:53] Speaker 5: About two years now.
[58:54] Speaker 16: So if you already have AirPods Pro two, you simply
[58:58] Speaker 16: update the software that is available on your iPhone or
[59:01] Speaker 16: iPad today and.
[59:03] Speaker 5: You will be able to use all three of these features.
[59:07] Speaker 16: If you go into the health app on your iPhone
[59:09] Speaker 16: or iPad, you'll be able to take the hearing test
[59:12] Speaker 16: and then based on those results, you can use the
[59:14] Speaker 16: hearing aid feature with the existing AirPods Pro to that
[59:18] Speaker 16: you have.
[59:18] Speaker 1: Do I have to wear both of them at the
[59:20] Speaker 1: same time to get the benefits.
[59:23] Speaker 5: You can wear both or you can just wear one.
[59:25] Speaker 1: And why is Apple doing this? Why do this?
[59:28] Speaker 16: You know, we just we always want to think about
[59:31] Speaker 16: ways that we can help people improve their lives, impact
[59:35] Speaker 16: their life in a really positive way with the devices
[59:38] Speaker 16: that they're using every day. So with AirPods and iPhone,
[59:43] Speaker 16: you're probably making phone calls, you're probably listening to music
[59:46] Speaker 16: or podcasts, and we really just thought, gosh, if we could,
[59:50] Speaker 16: if we could help not only protect your hearing, maybe
[59:53] Speaker 16: in the younger demographics, if you're not yet experiencing hearing loss,
[59:57] Speaker 16: but you're you know, at a loud concert or you're
[1:00:01] Speaker 16: on a noisy subway on your daily commute, you can
[1:00:03] Speaker 16: use hearing protection to reduce those loud sounds and protect
[1:00:07] Speaker 16: your hearing over time. We want to just be able
[1:00:09] Speaker 16: to sort of meet people where they're at and just
[1:00:11] Speaker 16: allow them to be impacted in a positive way just
[1:00:15] Speaker 16: by simply using the devices they have with them every day.
[1:00:18] Speaker 16: I think that a lot of this is, you know,
[1:00:21] Speaker 16: really just about awareness. You can, of course, choose how
[1:00:24] Speaker 16: you want to address any results you might get, and
[1:00:28] Speaker 16: I do think that the ability to use air pods
[1:00:31] Speaker 16: your everyday headphones to assist with a hearing issue that
[1:00:35] Speaker 16: you may have. Is going to sort of help reduce
[1:00:38] Speaker 16: the stigma of hearing assistance just being able to use
[1:00:43] Speaker 16: air pods. You know, you could be listening to music,
[1:00:45] Speaker 16: you could be having your hearing assisted. But I do
[1:00:48] Speaker 16: think it's good to just have that awareness. And of
[1:00:51] Speaker 16: course it's up to you how you want to address it.
[1:00:53] Speaker 1: Okay, and where do I find that hearing a test feature? Again?
[1:00:56] Speaker 1: Is it in the Health app?
[1:00:58] Speaker 10: Yeah?
[1:00:58] Speaker 16: So it's in the Health app on your iPhone or
[1:01:00] Speaker 16: iPad with the latest software update. And to learn more,
[1:01:03] Speaker 16: you can go to Apple dot com forward slash Airpodspro.
[1:01:07] Speaker 1: There you have it. DJ calledback from Apple explaining the
[1:01:12] Speaker 1: new hearing aid feature on the AirPods Pro too. Now
[1:01:15] Speaker 1: keep in mind you do have to have the AirPods
[1:01:18] Speaker 1: Pro two to get this, and so you're gonna have
[1:01:22] Speaker 1: to check the model number. If you don't know which
[1:01:25] Speaker 1: one you have. There is a way to if you
[1:01:27] Speaker 1: look on Apple Support, it'll tell you there's a link
[1:01:30] Speaker 1: that says identify your air pods. So just search for
[1:01:33] Speaker 1: that on Google. Just type in Apple Support identify your AirPods.
[1:01:37] Speaker 1: If you have the AirPods Pro too. There is a
[1:01:40] Speaker 1: software update available. You have to be updated to the
[1:01:42] Speaker 1: latest operating system and of course the latest software on
[1:01:44] Speaker 1: the AirPods, which is automatic. But once you do that,
[1:01:47] Speaker 1: you can open up the health app and you can
[1:01:50] Speaker 1: scroll all the way down on the home screen and
[1:01:52] Speaker 1: it says test you're hearing with AirPods Pro. Take a
[1:01:55] Speaker 1: hearing test and it takes I did it yesterday. It
[1:01:58] Speaker 1: takes about five minutes, and I'll be quite honest, I
[1:02:00] Speaker 1: was a little concerned about taking this test because you know,
[1:02:03] Speaker 1: I've been working in TV and now radio for a
[1:02:06] Speaker 1: long time and I've always had something on my ears
[1:02:09] Speaker 1: or in my ears right. So in TV we have
[1:02:12] Speaker 1: these things called IFBs, which stick in your ear and
[1:02:15] Speaker 1: allows people from the the control room to talk to
[1:02:19] Speaker 1: you without other people hearing you. And so that is
[1:02:23] Speaker 1: what I've had in my ear forever. And I was
[1:02:24] Speaker 1: really worried because I was like, oh gosh, I'm going
[1:02:26] Speaker 1: to get this test and I'm going to feel like
[1:02:28] Speaker 1: I've got some hearing loss, and so I was very
[1:02:30] Speaker 1: hesitant to take it. But after talking to Deidre, I
[1:02:33] Speaker 1: did take it, and I'm happy to say it said
[1:02:37] Speaker 1: I'm fine, gave me my little decibels in each ear.
[1:02:40] Speaker 1: That's a little bit lost, but it's nothing, nothing to
[1:02:42] Speaker 1: worry about right now, So take the test. And again
[1:02:46] Speaker 1: this is this is just standard AirPods pro too, so
[1:02:49] Speaker 1: if you've got those, you might as well try this out.
[1:02:52] Speaker 1: And honestly, if you feel like you've got hearing loss
[1:02:56] Speaker 1: and you don't want to deal with the hearing aid situation,
[1:02:58] Speaker 1: you just want something that helps you conversations better or
[1:03:01] Speaker 1: hear better, this is a great thing to do in general,
[1:03:04] Speaker 1: And don't be scared. I was scared. I got the
[1:03:05] Speaker 1: test results and you know, it's fine, and I think
[1:03:09] Speaker 1: it's good to know this stuff versus here not knowing it.
[1:03:11] Speaker 1: And again this is for mild to moderate hearing loss.
[1:03:14] Speaker 1: This is not for complete hearing loss. But again this
[1:03:18] Speaker 1: will tweak your AirPods not only for people but also
[1:03:20] Speaker 1: the stuff you listen to on your phone as well,
[1:03:23] Speaker 1: So very easy. You could do it right from your phone,
[1:03:25] Speaker 1: and I just think this is incredible. The other thing
[1:03:28] Speaker 1: is if you don't have hearing loss, there are a
[1:03:31] Speaker 1: lot of hearing assistance features. She mentioned one called hearing protection.
[1:03:36] Speaker 1: So did you know that you could actually like wear
[1:03:38] Speaker 1: AirPods out and about and if you're on a construction
[1:03:41] Speaker 1: site or at a concert, they actually do protect your hearing.
[1:03:44] Speaker 1: And this was something that was new to me because
[1:03:46] Speaker 1: I had a meeting with Apple a couple of years
[1:03:48] Speaker 1: ago and they mentioned this. I said, wait, what do
[1:03:49] Speaker 1: you mean these they're like earplugs. They're like, yes, So,
[1:03:54] Speaker 1: because they actually seal your ear up, it does physically
[1:03:58] Speaker 1: protect your ear from these loud sounds. And so there's
[1:04:01] Speaker 1: now this new setting where that if your AirPods hear
[1:04:04] Speaker 1: something really loud outside, like a bang or you know,
[1:04:08] Speaker 1: some sort of alarm or siren going past, it will
[1:04:11] Speaker 1: actually get rid of some of that intensity on your ear.
[1:04:15] Speaker 1: So definitely check out these features. Really cool that Apple's
[1:04:18] Speaker 1: doing stuff like this. Eighty eight rich one O one
[1:04:21] Speaker 1: eight eight eight seven four to two four one zero one.
[1:04:23] Speaker 1: Coming up, I'll tell you about the feature Disney Plus
[1:04:26] Speaker 1: stole from Netflix and why it might change how you
[1:04:29] Speaker 1: watch stuff. That's coming up right here. I'm rich on Tech.
[1:04:34] Speaker 1: Welcome back to rich on Tech. Rich Demiro here hanging
[1:04:37] Speaker 1: out with you, talking technology. We're just talking about the AirPods,
[1:04:40] Speaker 1: and Kim and I were talking about how to identify
[1:04:43] Speaker 1: the AirPods. If you pull your AirPod out of the
[1:04:46] Speaker 1: case and you look on the bottom, like on the
[1:04:49] Speaker 1: side of the little AirPod, it's printed in teen tiny letters.
[1:04:54] Speaker 1: I've never even seen this before, never noticed it. But
[1:04:58] Speaker 1: there's no way the human eye can read this unless
[1:05:00] Speaker 1: you are Superman. But if you take a photo with
[1:05:03] Speaker 1: your phone and zoom in, especially if you have a
[1:05:06] Speaker 1: macro lens on your phone, that'll help you identify. So
[1:05:09] Speaker 1: I was looking, mind says Apple. Let's see what it says,
[1:05:13] Speaker 1: three four oh seven, and then it's got the serial
[1:05:16] Speaker 1: number as well. So then you go to that website
[1:05:18] Speaker 1: I mentioned, the Identify your AirPods and you just search
[1:05:22] Speaker 1: for your model number. There's only a handful. There's maybe
[1:05:24] Speaker 1: like fifteen twenty model numbers, and then that will tell
[1:05:27] Speaker 1: you which AirPods you have. So there are different versions
[1:05:30] Speaker 1: of the AirPods Pro two. There are one, two, three, four,
[1:05:34] Speaker 1: five six versions of those. So chances are you know
[1:05:39] Speaker 1: you could have these AirPods Pro two with that hearing
[1:05:42] Speaker 1: aid feature on it. Let's go to Robert in Redondo Beach,
[1:05:47] Speaker 1: Robert your own with Rich.
[1:05:49] Speaker 10: All Rich, I have a problem with my email at
[1:05:52] Speaker 10: aol okay. I can't get into it. I changed the
[1:05:56] Speaker 10: password probably two weeks ago, and they do a verification
[1:06:01] Speaker 10: code and I found out I've changed my iPhone at
[1:06:05] Speaker 10: the beginning of the year, so that number is not
[1:06:07] Speaker 10: in there. And I tried to do a work around
[1:06:10] Speaker 10: using Google, uh Google as my backup, but it takes
[1:06:15] Speaker 10: me right back the that phone number for the second
[1:06:19] Speaker 10: verification code that's got activated somehow. Now I'm completely blocked
[1:06:24] Speaker 10: out on my AOL email account.
[1:06:27] Speaker 1: Oh, this is this is that's a problem. So you've
[1:06:31] Speaker 1: got uh, let's see, so you're it's basically you can't
[1:06:34] Speaker 1: get this secondary text to that phone number because it's
[1:06:37] Speaker 1: no longer active.
[1:06:39] Speaker 10: Well it's active, but not to me.
[1:06:41] Speaker 1: Not to you. Someone else is getting that code, okay,
[1:06:45] Speaker 1: And there's no way. So when you went to this
[1:06:47] Speaker 1: AOL recovery website, there's no other way. It's not letting
[1:06:51] Speaker 1: you do that.
[1:06:53] Speaker 10: It says, what you know to go to there, do
[1:06:55] Speaker 10: the password, Just go all the way to the bottom
[1:06:58] Speaker 10: to go to the AOL count security.
[1:07:01] Speaker 1: Yeah.
[1:07:01] Speaker 10: And when I put my password in, it won't accept
[1:07:04] Speaker 10: my passwords, so I can't get to the bottom to
[1:07:06] Speaker 10: get this. So it's like, okay, because somehow my password
[1:07:12] Speaker 10: got corrupted or and on top of that, I tried
[1:07:16] Speaker 10: to use one other just ask, and I found out
[1:07:19] Speaker 10: that was a scam my bank. When I used the
[1:07:22] Speaker 10: credit card to pay for it was supposed to be
[1:07:24] Speaker 10: a dollar, it charged me fifty five because my bank
[1:07:27] Speaker 10: blocked it and it came up on my phone. So
[1:07:29] Speaker 10: I called the bank and they said.
[1:07:31] Speaker 3: It's a scam.
[1:07:32] Speaker 10: So they suggested that I cancel the cards, which I did.
[1:07:37] Speaker 10: So I'm out the cards for this moment, right so
[1:07:40] Speaker 10: I'm waiting on it.
[1:07:43] Speaker 1: O man.
[1:07:43] Speaker 10: And I tried using their all help phone rings. Those
[1:07:48] Speaker 10: are the menu. It either rings nobody answers, well, just
[1:07:54] Speaker 10: tells you call back later, or you know people who
[1:07:57] Speaker 10: are busy.
[1:07:59] Speaker 13: I've been trying that four days.
[1:08:00] Speaker 1: Oh man, are you paying for AOL? No, okay, you're
[1:08:05] Speaker 1: not paying for AOL. Do you need this account?
[1:08:10] Speaker 10: Well, I've had it for years, that's the problem. So
[1:08:13] Speaker 10: my other thought was one guy told me just move
[1:08:17] Speaker 10: it to a Google account. And I don't know if
[1:08:19] Speaker 10: I can move all the AOL stuff with it being
[1:08:22] Speaker 10: locked up like it is, so a Google email address
[1:08:25] Speaker 10: or not. I thought about was doing my own domain.
[1:08:31] Speaker 10: Can I just and then would the domain pick up
[1:08:34] Speaker 10: AOL Holy.
[1:08:36] Speaker 1: No you know no, so if you're not, If you're so,
[1:08:40] Speaker 1: this is an AOL email address, so it's something like
[1:08:43] Speaker 1: you know, robber at AOL dot com or something like that, right, Yeah,
[1:08:47] Speaker 1: So the only way that you can get access to
[1:08:49] Speaker 1: this email is by getting access to the account. There's
[1:08:52] Speaker 1: no way to forward this without getting there. So here's
[1:08:57] Speaker 1: the thing. So you've got let's see here, you've tried
[1:09:02] Speaker 1: this recovery website, which is log in dot AOL dot
[1:09:05] Speaker 1: com slash forget. You've definitely gone there and tried that. No, okay,
[1:09:11] Speaker 1: so that's where I would start. So go to log
[1:09:13] Speaker 1: in dot a L dot com slash forgot, and that
[1:09:17] Speaker 1: will that will take you to a screen that that
[1:09:19] Speaker 1: like basically says, Okay, I don't really remember any of
[1:09:22] Speaker 1: this stuff. And so what it's gonna do is it's
[1:09:24] Speaker 1: going to ask you for an email address or a
[1:09:28] Speaker 1: phone number that you might have used on this account,
[1:09:31] Speaker 1: and it's it's going to understand that you're that you're
[1:09:33] Speaker 1: a little bit challenged here with your access, and so
[1:09:36] Speaker 1: it's going to try different ways to authorize you. So
[1:09:41] Speaker 1: that's what I would do first. It's log in dot
[1:09:43] Speaker 1: aol dot com slash forgot, and once you do that,
[1:09:47] Speaker 1: you know, if you can't get in there, you may
[1:09:51] Speaker 1: have to Yeah, you may have to uh to take
[1:09:55] Speaker 1: other effects here. There's let's see here. So the the
[1:09:59] Speaker 1: solution for the screen in looping or reloads, they say
[1:10:03] Speaker 1: to try using a different browser or clear all the
[1:10:06] Speaker 1: cookies on your browser. So I might try that as
[1:10:09] Speaker 1: well before you you know you can't do that. So
[1:10:13] Speaker 1: if you can't do that, I would clear all the
[1:10:15] Speaker 1: browsers and cookies and sign in everything that's associated with AOL.
[1:10:19] Speaker 1: Get rid of that on your browser, because it may
[1:10:21] Speaker 1: be trying to use an old password or something that's
[1:10:24] Speaker 1: saved on your system to log you in, and that's
[1:10:27] Speaker 1: what's messing it up. So maybe if I were you,
[1:10:29] Speaker 1: I would even try doing this from a different browser
[1:10:31] Speaker 1: on your computer. So maybe if you primarily use Chrome,
[1:10:34] Speaker 1: try using Safari or Edge or something else that you
[1:10:37] Speaker 1: don't typically use to log in there. So that might work.
[1:10:41] Speaker 1: There's also paid if you really I would say, you know,
[1:10:44] Speaker 1: maybe if you don't need anything on this account, just
[1:10:46] Speaker 1: be done with it and set up a Gmail and
[1:10:48] Speaker 1: be done. So that's that would be my advice or
[1:10:51] Speaker 1: an Outlook or something else. But there is a paid
[1:10:55] Speaker 1: premium support offering from AOL, which of course they know
[1:10:58] Speaker 1: people have issues like this all the time. They're going
[1:11:01] Speaker 1: to take the opportunity to make some money on it.
[1:11:02] Speaker 1: So there is an eight hundred number that is on
[1:11:05] Speaker 1: the help page and I'll link it up on the
[1:11:07] Speaker 1: eight hundred numbers eight hundred and three five, eight four,
[1:11:10] Speaker 1: eight six zero. That's their paid premium support. So they
[1:11:13] Speaker 1: are going to ask you for, you know, to pay
[1:11:16] Speaker 1: for that support. But if you want to get into
[1:11:18] Speaker 1: this and it's a one time fee, twenty bucks, whatever
[1:11:21] Speaker 1: it is, it may be worth it to recover this account.
[1:11:23] Speaker 1: Once you recover that account, maybe you want to move
[1:11:25] Speaker 1: it over to a Gmail or something like that. You
[1:11:28] Speaker 1: can set up forwarding or just have Gmail check this
[1:11:31] Speaker 1: account in the Gmail settings and then that way you
[1:11:34] Speaker 1: can be done with this AOL. It's not a bad thing.
[1:11:36] Speaker 1: AOL is not you know, it's not a bad thing.
[1:11:38] Speaker 1: It's just not really. It's owned by Yahoo now, so
[1:11:42] Speaker 1: it's you know, it's just not as up to date
[1:11:44] Speaker 1: as some of the other systems out there. But I
[1:11:45] Speaker 1: get it. If you're using it and you like it
[1:11:47] Speaker 1: and it works, people know that email address. I understand,
[1:11:50] Speaker 1: but at the same time, you know you got to
[1:11:52] Speaker 1: remember these passwords, and you got to when it comes
[1:11:55] Speaker 1: to these recovery accounts. Instead of using a phone number,
[1:11:58] Speaker 1: try to start using a two factor authentication app if
[1:12:02] Speaker 1: they offer that, but I would use that instead because
[1:12:06] Speaker 1: the app will work anytime, and it will work from
[1:12:09] Speaker 1: any phone. Whereas your phone number is tied to your
[1:12:12] Speaker 1: phone number, and if you ever lose access to that
[1:12:14] Speaker 1: phone number or you change numbers, what happens. You lose
[1:12:17] Speaker 1: access to all those account recovery codes. And usually there's
[1:12:20] Speaker 1: another way to get access, but as you can tell Robert,
[1:12:23] Speaker 1: it's not always easy or straightforward sometimes. So again, try
[1:12:26] Speaker 1: those solutions. Hopefully you get access to this a wall
[1:12:28] Speaker 1: account so you can be back eighty eight rich one
[1:12:31] Speaker 1: O one eight eight eight seven four to two four
[1:12:34] Speaker 1: one zero one. Coming up, I'll tell you the app
[1:12:37] Speaker 1: that Nintendo launched that lets you listen to music. This
[1:12:40] Speaker 1: is rich on Tech. Welcome back to rich on Tech.
[1:12:42] Speaker 1: Rich DeMuro here hanging out with you talking technology for
[1:12:46] Speaker 1: another hour right here on the airwaves, in your ear
[1:12:52] Speaker 1: on the podcast, or else streaming in the app just
[1:12:58] Speaker 1: about anywhere. Thanks so much for tuning in. Appreciate you listening.
[1:13:02] Speaker 1: The website for the show is rich on tech dot tv.
[1:13:06] Speaker 1: When you're there, be sure to sign up for my
[1:13:08] Speaker 1: free newsletter. Just sent out a new issue today. The
[1:13:13] Speaker 1: talks about the iPhone intelligence, the Apple Intelligence, talks about
[1:13:17] Speaker 1: the new Max talks about disrupt going there talking to
[1:13:22] Speaker 1: all the startups. Let's see what else. Oh, I answer
[1:13:25] Speaker 1: kent from Wilmington's question. He asked about the best software
[1:13:29] Speaker 1: for creating AI meeting note summaries with an iPhone. Took
[1:13:33] Speaker 1: a little deep dive on that. My gadget of the
[1:13:36] Speaker 1: Week this week. This was great. I was at the
[1:13:39] Speaker 1: Apple event and I've always wanted one of these. Didn't
[1:13:42] Speaker 1: even know it existed. But it's a I don't know
[1:13:45] Speaker 1: how you explain it. It's a it's an around the
[1:13:47] Speaker 1: neck iPhone holder. So you put this thing around your
[1:13:50] Speaker 1: neck like a necklace and it holds your iPhone for
[1:13:53] Speaker 1: hands free video. So basically for me, like I'm getting
[1:13:57] Speaker 1: all these gadgets, I want to take video of them
[1:13:58] Speaker 1: really quickly in my hands, but it's tough to record
[1:14:01] Speaker 1: that at the same time. So this other journalist that
[1:14:04] Speaker 1: was using it, he was like, oh, yeah, it's great.
[1:14:05] Speaker 1: He just you know, looks silly, but it works really great.
[1:14:08] Speaker 1: So I ordered it on Amazon instantly thirty bucks. I've
[1:14:11] Speaker 1: not done my first video with it, but I can't wait.
[1:14:14] Speaker 1: I've got the Barbie Phone. I know Bobo's been waiting
[1:14:17] Speaker 1: for me to get that. I've got the new It's
[1:14:19] Speaker 1: like a flip phone, and so I think that'll be
[1:14:21] Speaker 1: the first thing I use to try to show what
[1:14:23] Speaker 1: that looks like with this thing. Speaking of Barbie, is
[1:14:27] Speaker 1: Barbie Disney I don't think so. But Disney Plus has
[1:14:30] Speaker 1: a new Netflix style top ten list feature basically Netflix.
[1:14:36] Speaker 1: I never understood why Netflix didn't do the top ten list.
[1:14:38] Speaker 1: Then they introduced it, and now of course it's one
[1:14:40] Speaker 1: of the most popular features for finding all the nonsense
[1:14:43] Speaker 1: that you can watch on Netflix. Am I bitter? I
[1:14:48] Speaker 1: am because I watched a movie again on Netflix last night.
[1:14:51] Speaker 1: Here's my problem with Netflix and all these movies they have.
[1:14:54] Speaker 1: You never know if they're any good until you watch them,
[1:14:57] Speaker 1: because just because it's on the top ten list does
[1:14:59] Speaker 1: not mean anything. It just means the other people on
[1:15:01] Speaker 1: Netflix are being tricked into watching these lame movies. And
[1:15:06] Speaker 1: so yesterday, of course we sit down, you know, weekend night,
[1:15:10] Speaker 1: and we're like, oh, let's watch a movie on Netflix.
[1:15:12] Speaker 1: I'm like, I don't know, this is this one gonna
[1:15:14] Speaker 1: be any good? And so we watch it and it's horrible.
[1:15:17] Speaker 1: What was a movie? Should I put it on blast?
[1:15:20] Speaker 9: Do it?
[1:15:20] Speaker 1: I dare you. That's the one thing about the Top
[1:15:24] Speaker 1: ten list. You don't know why it's in the time
[1:15:27] Speaker 1: exactly it was actually that meaning people watching it, or
[1:15:30] Speaker 1: if they put it in there for you to watch
[1:15:33] Speaker 1: right exactly, you don't know. They don't give you all
[1:15:35] Speaker 1: the reasons, like how the algorithm. There's always whenever they
[1:15:38] Speaker 1: mentioned how an algorithm's done, it's like top viewing plus
[1:15:41] Speaker 1: other aspects, like the other is like the no, Netflix
[1:15:45] Speaker 1: just puts stuff in there so that people watch it.
[1:15:47] Speaker 1: But it was called I feel bad blasting this, but
[1:15:50] Speaker 1: it's called Woman of the Hour. It was like basically
[1:15:54] Speaker 1: kind of a serial killer movie and it was like
[1:15:57] Speaker 1: a thriller. The name doesn't even really felt like they
[1:16:01] Speaker 1: ran out of out of money to make this movie,
[1:16:04] Speaker 1: because all of a sudden it just abruptly ends and
[1:16:06] Speaker 1: you're just like, wait what And then they just use
[1:16:08] Speaker 1: like text on the screen to tell you the rest
[1:16:10] Speaker 1: of the story. Okay, literally they just ran out of
[1:16:13] Speaker 1: time or money or enter. Yeah, Kim is asking the
[1:16:16] Speaker 1: Anna Kendrick movie. Yes, that was it. Kim says, go
[1:16:19] Speaker 1: to rotten Tomatoes. I can't figure out rotten tomatoes? Am
[1:16:23] Speaker 1: I like? Is this splat tomato? Mean it's good? Why
[1:16:26] Speaker 1: are people throwing tomatoes at a thing? If it's good?
[1:16:29] Speaker 1: What I don't understand rotten tomatoes. I don't have the
[1:16:32] Speaker 1: time to go research a movie then watch the movie
[1:16:34] Speaker 1: exactly whether watch the movie. By that time, I'm falling
[1:16:37] Speaker 1: asleep and it's a Kim from now on, Kim, what's
[1:16:40] Speaker 1: this movie about? I mean, I have a friend that
[1:16:42] Speaker 1: does movie reviews, you know, Brian Bishop, he bald Brian,
[1:16:47] Speaker 1: who will you know? I used to text him and
[1:16:48] Speaker 1: be like, Brian, give me something to watch. But now
[1:16:50] Speaker 1: I feel like that's a drag on him. It's like
[1:16:53] Speaker 1: he's got to tell me personally. He does a whole podcast,
[1:16:55] Speaker 1: so he's like, just listen to the podcast. I mean,
[1:16:57] Speaker 1: it's a whole thing. I'm telling you, there's way too
[1:17:00] Speaker 1: much out there, and what you like in that top
[1:17:03] Speaker 1: ten is not necessarily what I like. And then of
[1:17:06] Speaker 1: course you have the recommendations, but my kids mess up
[1:17:08] Speaker 1: all my recommendations. So my kid using my YouTube account
[1:17:11] Speaker 1: and he all he watches are like these random videos
[1:17:15] Speaker 1: that do not apply to me anyway. Up, it's not
[1:17:19] Speaker 1: even mister, it's actually he's trying to learn how to
[1:17:21] Speaker 1: do unreal engine coding, and so it's like all these long,
[1:17:25] Speaker 1: like three hour tutorials on like how to make graphics. Anyway,
[1:17:29] Speaker 1: I tell you all this because now Disney Plus has
[1:17:31] Speaker 1: the top ten list. So if you log into Disney Plus,
[1:17:34] Speaker 1: you go to your home screen, it will show you
[1:17:37] Speaker 1: what the top ten things are on Hulu Plu or
[1:17:39] Speaker 1: Disney and Hulu. But here, here's what I was talking about.
[1:17:43] Speaker 1: Rankings are determined by total views of episodes and movies,
[1:17:48] Speaker 1: growing popularity of new titles, other unspecified factors. Yeah, those
[1:17:54] Speaker 1: other unspecified factors are, Yeah, we spent a lot of
[1:17:57] Speaker 1: money making this movie, and we're putting it in the
[1:17:59] Speaker 1: top ten list to shove it down your throat so
[1:18:01] Speaker 1: that you actually watch it, because we need to get
[1:18:04] Speaker 1: that return on our investment here. So anyway, I don't
[1:18:08] Speaker 1: know if you like the top ten, let me know.
[1:18:09] Speaker 1: Rich on tech dot TV contact me. But I'm not convinced.
[1:18:14] Speaker 1: I'm not convinced it means anything excepting it's just nonsense.
[1:18:18] Speaker 1: It was easier when they just had movies in the theater.
[1:18:21] Speaker 1: They spent a lot of money advertising it. You'd get
[1:18:23] Speaker 1: out of the movie and you'd be like, oh, that
[1:18:24] Speaker 1: was a bummer, but at least had a good time
[1:18:26] Speaker 1: with your friends and this and that. Steve and Tampa.
[1:18:28] Speaker 17: What's up, hey, Rich, thanks for taking a call.
[1:18:31] Speaker 1: Yeah.
[1:18:31] Speaker 17: Absolutely, I got a two desktops. One has a twenty
[1:18:36] Speaker 17: seven in it and one has a twenty eight PI
[1:18:38] Speaker 17: in it video card okay, and I'm running a quest
[1:18:42] Speaker 17: through Virtual Desktop, running some games through because of their
[1:18:45] Speaker 17: Steam games are not on the system, and I'm wondering.
[1:18:50] Speaker 17: I tried discord, I even googled it. I couldn't find
[1:18:53] Speaker 17: anything to give me the answer on this. If improving
[1:18:55] Speaker 17: the video card self inside the system, would that improve
[1:18:59] Speaker 17: it graphics for the game or application I'm using in the.
[1:19:02] Speaker 9: Headset in well?
[1:19:05] Speaker 1: What headset in Quest three?
[1:19:08] Speaker 13: Oh?
[1:19:08] Speaker 1: Oh, you're using in Quest three. Yeah, that's a great question.
[1:19:12] Speaker 1: So you're running through.
[1:19:13] Speaker 17: Virtual desktop and that has its own settings there also.
[1:19:17] Speaker 1: That's the part that I think would kind of clog
[1:19:19] Speaker 1: it up. And not make it so great. So wait,
[1:19:21] Speaker 1: you're okay, so when you run these programs, you're connecting
[1:19:26] Speaker 1: the Quest to the computer.
[1:19:29] Speaker 17: No, I don't like wired. That's why I use a
[1:19:30] Speaker 17: program called virtual Desktop.
[1:19:32] Speaker 3: Does it wirelessly.
[1:19:33] Speaker 17: It hits your computer and runs the computer through steams
[1:19:36] Speaker 17: through this virtual desktop. It's sort of like quest Link
[1:19:40] Speaker 17: okay and thensktop.
[1:19:42] Speaker 1: Okay, but you're running the game off your computer, but
[1:19:44] Speaker 1: you're actually able to see it inside the Quest headset.
[1:19:47] Speaker 10: Correct, absolutely, Yeah, okaym hmm.
[1:19:51] Speaker 1: That's a great question. So you want to upgrade the
[1:19:53] Speaker 1: graphics card on the computer and expect it to upgrade
[1:19:56] Speaker 1: inside the Quest?
[1:19:57] Speaker 17: Yes, because there are settings in the program, says, you know,
[1:20:01] Speaker 17: the fault settings for like certain video cards, and there's
[1:20:04] Speaker 17: a lot of graphed line from low to high. And
[1:20:06] Speaker 17: the twenty eighty TI and that's a few years old
[1:20:09] Speaker 17: now it's like middle of the road. Yeah, And I'm
[1:20:13] Speaker 17: wondering if actually, if I increased it maybe to forty
[1:20:15] Speaker 17: seventy or forty eighty something in that ballpark, if it
[1:20:18] Speaker 17: will help the graphics. And then on the applications, I'm
[1:20:21] Speaker 17: a musing.
[1:20:22] Speaker 1: Well, here's my thought. Yeah, I mean, so here's my
[1:20:25] Speaker 1: thought Number one, if your source graphics are better, I
[1:20:29] Speaker 1: would assume the end result graphics would be better, right,
[1:20:33] Speaker 1: because your source is better. But because you've got this
[1:20:36] Speaker 1: going through a couple of different bottlenecks with the you know,
[1:20:39] Speaker 1: the virtual system and also bringing it to the Quest headset,
[1:20:43] Speaker 1: it could be there could be a limit to just
[1:20:46] Speaker 1: how good these graphics can get. And it's also of
[1:20:48] Speaker 1: course limited by the graphics capabilities of the actual headset.
[1:20:53] Speaker 1: So you know, so I think I think your initial
[1:20:57] Speaker 1: thought is interesting and it could improve slightly, but I'm
[1:21:01] Speaker 1: not sure how much better you're gonna get now if
[1:21:03] Speaker 1: you're talking, you're looking for like a you know, the
[1:21:06] Speaker 1: graphics are just not refreshing at the proper rate, or
[1:21:08] Speaker 1: something's just not looking it's laggy. That may very well
[1:21:12] Speaker 1: be helped by the by the better graphics card, because
[1:21:14] Speaker 1: you're serving up a better source graphic before it goes
[1:21:18] Speaker 1: through these other hops, right, right, But I think it's
[1:21:22] Speaker 1: one of these things where you just have to try
[1:21:24] Speaker 1: it and see, uh yeah, see if it works. You know,
[1:21:29] Speaker 1: I think that does it? Look, what's what's the problem
[1:21:32] Speaker 1: with the graphics? Do they just not look as good?
[1:21:33] Speaker 1: In this Quest had sound.
[1:21:34] Speaker 17: Well, I know, it's like you said, like when they
[1:21:36] Speaker 17: if you're looking something in distance, something it's supposed to
[1:21:38] Speaker 17: look like it's a kilometer away. I can walk a
[1:21:41] Speaker 17: couple of feet up closer, and all of a sudden
[1:21:43] Speaker 17: the graphics will pop in like it's drawing in differently.
[1:21:48] Speaker 1: Yeah, and that could be.
[1:21:49] Speaker 17: Yeah, and I see other people when they make a
[1:21:51] Speaker 17: video of it or or whatever on YouTube it looks
[1:21:54] Speaker 17: like it's crystal Okay.
[1:21:55] Speaker 1: Well, then in that case, I think it might. I might,
[1:21:58] Speaker 1: you know, I might be convinced that this would work.
[1:22:00] Speaker 1: So because again you're getting that that source, it still
[1:22:03] Speaker 1: has to come from somewhere, especially the way that you're
[1:22:05] Speaker 1: running this. So if the source is good, I think
[1:22:09] Speaker 1: it would be better in the headset. I think if
[1:22:11] Speaker 1: you're looking overall, if you're trying to say like, oh,
[1:22:13] Speaker 1: nothing looks good in there, or the actual physical limitations
[1:22:17] Speaker 1: of the graphics on the Quest two, you know, the
[1:22:20] Speaker 1: VR headset that you're using, or the Quest three, rather,
[1:22:23] Speaker 1: I think that would probably be you know, you wouldn't
[1:22:25] Speaker 1: see much of an upgrade there. If you're looking. Let's
[1:22:28] Speaker 1: say you go into like the home screen of the
[1:22:29] Speaker 1: Quest right, and you're just not happy with those graphics.
[1:22:32] Speaker 1: If those look great and then you go into your
[1:22:34] Speaker 1: game and little things aren't refreshing inside the game or
[1:22:36] Speaker 1: drawing as quickly, I think that probably would be helped,
[1:22:40] Speaker 1: So I would I would probably try it for sure,
[1:22:43] Speaker 1: and see how how old is your graphics card?
[1:22:46] Speaker 17: Well, the twenty eighties probably about four years old, and
[1:22:50] Speaker 17: twenty seventy. The other one is probably about the same,
[1:22:52] Speaker 17: probably about four years old. Now, yeah, I know they're
[1:22:54] Speaker 17: getting dated.
[1:22:54] Speaker 1: Yeah, I think it would make a difference. I think,
[1:22:57] Speaker 1: you know, maybe try you know, getting one and putting
[1:23:00] Speaker 1: it in the computer, checking it out, see what happens,
[1:23:02] Speaker 1: and if it you know, obviously get it from a
[1:23:05] Speaker 1: source that you can return it if you're not, you know,
[1:23:07] Speaker 1: happy with the results. But that's what I would do.
[1:23:10] Speaker 17: One quick, one more quick one. I noticed that the
[1:23:13] Speaker 17: one system I have an until nine system, and then
[1:23:15] Speaker 17: I got the eight zoo I seven on the I
[1:23:18] Speaker 17: nine system. All of a sudden, once in a while,
[1:23:20] Speaker 17: that's fandal just start cranking up in that machine will
[1:23:22] Speaker 17: run full blast forever until I actually reboot the machine.
[1:23:26] Speaker 17: It will stop or it will hit and miss. Within
[1:23:28] Speaker 17: a couple of minutes, red up real high.
[1:23:30] Speaker 3: And you're down.
[1:23:30] Speaker 17: Red up real high and you're down. And I couldn't
[1:23:33] Speaker 17: figure out. I thought maybe some drivers or something that's
[1:23:35] Speaker 17: interfering with it. It's trying to trigger something, and I
[1:23:38] Speaker 17: can't figure out what that might be.
[1:23:40] Speaker 1: Yeah, I mean, it definitely sounds like a software issue
[1:23:43] Speaker 1: because it shouldn't. It shouldn't need to be running the
[1:23:46] Speaker 1: fan all the time. So I would I would try, yeah,
[1:23:49] Speaker 1: double checking those settings on those for sure, and seeing
[1:23:54] Speaker 1: maybe if you kind of spoot it up in safe mode,
[1:23:56] Speaker 1: if it if it's still happening there. Great question, Steven Tampas,
[1:24:00] Speaker 1: like you got a little project DIY ahead of you.
[1:24:02] Speaker 1: I love that kind of stuff. Eighty eight rich one
[1:24:04] Speaker 1: O one eight eight eight seven four two four one
[1:24:06] Speaker 1: zero one. Coming up, We've got an update on the
[1:24:09] Speaker 1: healthcare data breach. I'll tell you about that right here.
[1:24:12] Speaker 1: I'm rich on Tech. Welcome back to rich on Tech.
[1:24:15] Speaker 1: Rich Demiro here hanging out with you, talking technology the
[1:24:18] Speaker 1: website for the show richon Tech dot TV. Coming up
[1:24:24] Speaker 1: this hour, we're going to talk to social media cyber
[1:24:27] Speaker 1: security influencer Caitlin Sarian. She's known as the cyber Security Girl.
[1:24:33] Speaker 1: She's going to join us to talk all things cybersecurity.
[1:24:38] Speaker 1: Let's see, I think we have time to get to
[1:24:39] Speaker 1: a call. Here, let's go to uh, let's see. Oh
[1:24:43] Speaker 1: well never mind, let's uh, let's go to this.
[1:24:47] Speaker 13: Uh.
[1:24:47] Speaker 1: Let's see here. I told you about Nintendo. They've got
[1:24:50] Speaker 1: a new a new app that streams video game music.
[1:24:54] Speaker 1: So this is called Nintendo Music and is available for
[1:24:58] Speaker 1: iPhone and Android and think spot. But just with song
[1:25:02] Speaker 1: from the last forty years of Nintendo games, Mario, Zelda,
[1:25:07] Speaker 1: Kirby's Adventure, Pickman. So let's see. I can bring it
[1:25:10] Speaker 1: up on my phone. Here I downloaded it. You have
[1:25:13] Speaker 1: to have a subscription to the Nintendo Switch online. But
[1:25:18] Speaker 1: they've got all kinds of songs. They've got all kinds
[1:25:21] Speaker 1: of playlists. You can download them for offline listening. You
[1:25:24] Speaker 1: can loop them if you want to like study to them.
[1:25:27] Speaker 1: So let's see. Okay, so here's the Super Mario series.
[1:25:30] Speaker 1: So this is remember Doctor Mario. Remember that you can
[1:25:36] Speaker 1: just listen to that. So if you just want to
[1:25:37] Speaker 1: listen for hours on end, that's a four minute song. Okay,
[1:25:40] Speaker 1: who would have thought? How about when you go underground
[1:25:43] Speaker 1: in Super Mario Brothers? Remember this, I mean, come on.
[1:25:48] Speaker 1: This is so iconic. I love this stuff. I was
[1:25:52] Speaker 1: actually on my bike yesterday with my kid and I
[1:25:55] Speaker 1: literally just put this on while we were driving the bike.
[1:25:58] Speaker 1: Here we go, and it felt like we were in
[1:26:03] Speaker 1: a video game, like we were just going down the
[1:26:05] Speaker 1: bike path and we're just in a video game. So
[1:26:08] Speaker 1: this is just the Mario stuff. Obviously, there's so much more.
[1:26:11] Speaker 1: I mean, this is, you know, from Mario, the Mario
[1:26:15] Speaker 1: Kart Dround, Rainbow Road. So this is all the stuff
[1:26:19] Speaker 1: that you just took for granted, that you just kind
[1:26:21] Speaker 1: of had in the background while you're playing your video games.
[1:26:23] Speaker 1: But now it is literally on a It's it's literally
[1:26:27] Speaker 1: on an app. So I love this. Let's see oh Bowser.
[1:26:31] Speaker 1: Oh you can also do this. You can also select
[1:26:33] Speaker 1: a character and see all the music that that character
[1:26:37] Speaker 1: has been associated with. So again, if here's Bowser, remember this.
[1:26:43] Speaker 1: That's when you're underground and those fire ball like things
[1:26:47] Speaker 1: are swooping trying to kill you. This is just great.
[1:26:50] Speaker 1: I love this. So Bowser's got a lot of songs.
[1:26:53] Speaker 1: This is this is from Super Mario Brothers, Wonder a
[1:26:59] Speaker 1: little bit of a newer So anyway, so that's available.
[1:27:02] Speaker 1: It is available on the iPhone and Android, and it
[1:27:06] Speaker 1: is it's free if you have that online as Nintendo
[1:27:10] Speaker 1: Switch thing, so you got to pay twenty bucks for
[1:27:12] Speaker 1: twelve months, but kind of fun. If you love Nintendo stuff,
[1:27:15] Speaker 1: you got to try it out. Mint Mobile is launching
[1:27:18] Speaker 1: a kid focused wireless plan fifteen bucks a month gives
[1:27:22] Speaker 1: you unlimited talk and text plus five gigabytes of data.
[1:27:25] Speaker 1: This runs on T mobiles network. Obviously Mint Mobile was
[1:27:29] Speaker 1: purchased by T Mobile, and parents can see the amount
[1:27:32] Speaker 1: of data they use. They can get all the account
[1:27:34] Speaker 1: communications and alerts. I don't think that means you can
[1:27:37] Speaker 1: see all their texts and stuff. I think it just
[1:27:38] Speaker 1: means like if there's an issue with their account, you
[1:27:40] Speaker 1: can see it. No contracts, and of course they have
[1:27:44] Speaker 1: free roaming in Canada, free calling to Mexico and Canada,
[1:27:48] Speaker 1: free mobile hotspot Wi Fi calling available now online coming
[1:27:51] Speaker 1: to Target next month again fifteen bucks a month for
[1:27:54] Speaker 1: a kid focused wireless plan. So get them a smartphone.
[1:27:59] Speaker 1: You just want to act. The problem is everyone's activating
[1:28:02] Speaker 1: their smartphones now through one of these big plans. You know,
[1:28:05] Speaker 1: they got these family plans and they're buying the phone
[1:28:07] Speaker 1: from the carrier. So It gets really tricky to use
[1:28:10] Speaker 1: a plan like this because even though you'll save a
[1:28:12] Speaker 1: lot of money, most people don't want to deal with
[1:28:14] Speaker 1: the phone situation. They want to just pay the phone
[1:28:17] Speaker 1: off over thirty six months, and so it's just easier
[1:28:19] Speaker 1: to go through their primary carrier. But option. It's good
[1:28:22] Speaker 1: to have options. And this United Healthcare. Remember this thing
[1:28:26] Speaker 1: that happened back in February. This was a breach one
[1:28:29] Speaker 1: hundred million people, affected third of the US population. This
[1:28:33] Speaker 1: was a medical breach, had all kinds of information. This
[1:28:36] Speaker 1: was through their Change Healthcare subsidiary. It was a ransomware
[1:28:40] Speaker 1: attack one hundred million people. Now we've got the confirmation
[1:28:43] Speaker 1: of what happened here. The breach happened in February. Notifications
[1:28:46] Speaker 1: were sent out in June. Stolen information included health insurance data,
[1:28:51] Speaker 1: medical records, test results, prescription information, billing and claims data,
[1:28:55] Speaker 1: financial and banking details, social security numbers, drivers licenses, passport numbers,
[1:29:02] Speaker 1: basically all the information that people shared with this Change Healthcare.
[1:29:06] Speaker 1: They actually paid twenty two million dollars in this ransomware attack,
[1:29:10] Speaker 1: twenty two million dollars to try to tell these guys, hey,
[1:29:13] Speaker 1: please don't put this information out there and they did anyway,
[1:29:16] Speaker 1: what did they do wrong? There was no multi factor authentication.
[1:29:21] Speaker 1: They didn't have that two factor authentication enabled on their accounts.
[1:29:24] Speaker 1: You need to do that, Big companies need to do it.
[1:29:27] Speaker 1: Apparently there's also some previously compromised credentials that were used
[1:29:31] Speaker 1: in this attack, and overall their security was just not
[1:29:34] Speaker 1: very good. So this is the problem. We are sharing
[1:29:37] Speaker 1: more information with these big companies than ever before. We
[1:29:40] Speaker 1: share this information and they now have to protect this information,
[1:29:44] Speaker 1: and as we've seen with all of these data breaches,
[1:29:46] Speaker 1: it often does not happen. They are just as susceptible
[1:29:50] Speaker 1: to ransomware and hack attacks as we are. So please
[1:29:53] Speaker 1: strong passwords, multi factor authentication. Please do those two things.
[1:29:58] Speaker 1: Use a password manager, use unique passwords, and don't share
[1:30:01] Speaker 1: more information than you have to. Question every time a
[1:30:04] Speaker 1: website asks you for information, if you don't need to
[1:30:07] Speaker 1: put it in there, don't do it. Coming up next,
[1:30:09] Speaker 1: we're gonna talk more cybersecurity with the cybersecurity Girl. Right here.
[1:30:13] Speaker 1: I'm rich on Tech. Welcome back to rich on Tech.
[1:30:16] Speaker 1: Rich DeMuro here hanging out with you talking technology at
[1:30:21] Speaker 1: Triple eight. Rich one O one Oh, I'm gonna get
[1:30:24] Speaker 1: I'm gonna get trouble from Kim for giving out the
[1:30:26] Speaker 1: phone number. I think our time for calls has elapsed.
[1:30:30] Speaker 1: Website Rich on tech dot Tv. Joining me now is
[1:30:34] Speaker 1: social media cybersecurity influencer Kaitlin Sarian, known as cyber Security
[1:30:40] Speaker 1: Girl Online. Thanks so much for joining me, Kaitlin.
[1:30:44] Speaker 5: Yeah, thanks for having me Rich. Really excited to be here.
[1:30:46] Speaker 1: So you are very popular on what you made your
[1:30:50] Speaker 1: name on what TikTok or what.
[1:30:52] Speaker 18: Originally TikTok, and then I slowly moved off and just
[1:30:54] Speaker 18: really focused on Instagram.
[1:30:56] Speaker 1: So ah, oh really interesting. Okay, why why the change?
[1:31:01] Speaker 18: You know, it's a lot longer of a story than
[1:31:03] Speaker 18: I think the segment we have. But I actually loved TikTok.
[1:31:07] Speaker 18: I still love TikTok, but I just felt like when
[1:31:09] Speaker 18: they got TikTok Shop, it wasn't really pushing out the
[1:31:12] Speaker 18: way that I wanted to. And I think Instagram really
[1:31:15] Speaker 18: like ramped up, and I really wanted to reach as
[1:31:18] Speaker 18: many people as possible, and my videos just weren't doing
[1:31:20] Speaker 18: as well on TikTok anymore.
[1:31:21] Speaker 5: So I decided to move over.
[1:31:23] Speaker 1: Yeah, I've heard that they're pushing that TikTok shop and
[1:31:25] Speaker 1: Instagram is a great place because you reach a wide
[1:31:27] Speaker 1: swath of people. I feel like TikTok is a little
[1:31:30] Speaker 1: more directed towards either young users or you know, it's
[1:31:34] Speaker 1: just I feel like Instagram is everyone. It's like everyone
[1:31:36] Speaker 1: on Instagram. So first off, I mean, what video did
[1:31:41] Speaker 1: you make first that popped Like what was the first
[1:31:43] Speaker 1: kind of thing that you did that you really think
[1:31:46] Speaker 1: helped people and kind of got you some recognition.
[1:31:49] Speaker 18: Yeah, the first video was like three months into my
[1:31:51] Speaker 18: TikTok journey, and it was actually about how you can
[1:31:54] Speaker 18: see if your data has been breached in any of
[1:31:56] Speaker 18: the previous beat breaches and it's have I been poned?
[1:32:01] Speaker 18: And so people had never heard of this. This was
[1:32:03] Speaker 18: like three years ago.
[1:32:04] Speaker 5: And you can literally like type in your email and.
[1:32:06] Speaker 18: Also tell you every data breach that your email popped
[1:32:10] Speaker 18: up in on the dark web and tells you, you know,
[1:32:12] Speaker 18: what other information was out there. So it's a really
[1:32:15] Speaker 18: cool resource and it's free and it was created by
[1:32:17] Speaker 18: an amazing man, so it's like it's very reliable, it's
[1:32:20] Speaker 18: not just like some creepy resource. And that was the
[1:32:23] Speaker 18: first video that absolutely just I think it hit like
[1:32:25] Speaker 18: seven hundred thousand views in like a day, and it
[1:32:27] Speaker 18: was just it was great.
[1:32:29] Speaker 1: Yeah, people are concerned. We actually have. I've talked about
[1:32:32] Speaker 1: the haven been pned on this show, and people are
[1:32:35] Speaker 1: concerned about putting in their email address into the website.
[1:32:38] Speaker 1: You're like, well, wait a second, are they going to
[1:32:39] Speaker 1: hack me? And it is kind of a funny name
[1:32:41] Speaker 1: unless you kind of understand what that's all about. But
[1:32:44] Speaker 1: it is a very helpful resource and it's pretty wild
[1:32:47] Speaker 1: what's out there. I mean, we were just talking about
[1:32:48] Speaker 1: a data breach before the break, and I mean it's
[1:32:51] Speaker 1: a question we get all the time, is like what
[1:32:53] Speaker 1: do you do about all your information that's out there?
[1:32:55] Speaker 1: I Mean, it's really tough to pull this stuff back
[1:32:57] Speaker 1: once it's out, especially on the dark web. Is that
[1:33:00] Speaker 1: your take as well?
[1:33:02] Speaker 5: Yeah, I mean there's certain things.
[1:33:03] Speaker 18: I mean, there's different reasons why people hack, right, So
[1:33:07] Speaker 18: it really depends on what angle you're going at. But
[1:33:09] Speaker 18: for me, like if I'm really concerned about when people
[1:33:13] Speaker 18: are getting into my social media because I have a
[1:33:14] Speaker 18: big target on my back considering I am a cybersqity influencer,
[1:33:17] Speaker 18: and a lot of hackers want to do.
[1:33:18] Speaker 5: It just to prove themselves.
[1:33:21] Speaker 18: It's just a cool thing to be like, yeah, I
[1:33:22] Speaker 18: hacked cybersecurity girl, So I'm mortified to that. So I
[1:33:26] Speaker 18: make sure I do you know all of my kind
[1:33:27] Speaker 18: of cybersecurity hygiene, which is good passwords, multi factor authentication,
[1:33:33] Speaker 18: you know, well other stuff that will go through. But
[1:33:35] Speaker 18: there's other things like you know, I don't want anyone
[1:33:37] Speaker 18: to use my data against me, and like you know,
[1:33:40] Speaker 18: start creating accounts because at this point, I think it's
[1:33:43] Speaker 18: pretty safe to say that everyone's data is breached and
[1:33:46] Speaker 18: most of our social media social security numbers are also breached.
[1:33:49] Speaker 18: So the best advice I have for people that are
[1:33:51] Speaker 18: actually worried about that is to lock your credit because
[1:33:55] Speaker 18: a lot of people are worried that people are going
[1:33:56] Speaker 18: to steal their identity, which is a totally normal thing
[1:33:59] Speaker 18: and can happen to many of us because our information
[1:34:02] Speaker 18: is out there on the dark web, and I know
[1:34:03] Speaker 18: a lot of people like, oh that, why would that
[1:34:05] Speaker 18: happen to me? It doesn't matter. You're a dollar signed
[1:34:07] Speaker 18: to everyone. So even if you're you think that you're
[1:34:10] Speaker 18: a nobody, you're not a nobody. You're still worth something
[1:34:13] Speaker 18: to a hacker. So if you're really concerned with you know,
[1:34:15] Speaker 18: identity staft. I would lock your credit scores.
[1:34:18] Speaker 1: Down so crazy, so so credit reports, lock those down,
[1:34:21] Speaker 1: freeze those, which which I did after the latest Uh.
[1:34:24] Speaker 1: I think it was the if it was either the
[1:34:26] Speaker 1: AT and T whatever one had, like the social it
[1:34:28] Speaker 1: was like the really big oh the national public data
[1:34:31] Speaker 1: that was it.
[1:34:31] Speaker 18: It was like, oh my back on check service. I
[1:34:34] Speaker 18: did it too. I locked down all of them.
[1:34:36] Speaker 5: I'm like, this is I can't even deal with this anymore.
[1:34:38] Speaker 18: I'm not I'm not applying at credit cards or home
[1:34:41] Speaker 18: loan anytime soon.
[1:34:42] Speaker 5: I can keep them locked.
[1:34:43] Speaker 1: Yeah, exactly, that's the main thing. So what do you think? Okay,
[1:34:45] Speaker 1: so social media, I get so many questions. People have
[1:34:49] Speaker 1: their Facebook account hacked, They've got their Instagram hacked. I mean,
[1:34:52] Speaker 1: what's the best way to protect those accounts?
[1:34:55] Speaker 18: Yeah, I mean so I feel like I have to
[1:34:58] Speaker 18: hit my head on the like the chalkboard every time
[1:35:00] Speaker 18: because I'm just like, this is so old school.
[1:35:02] Speaker 15: In the state.
[1:35:02] Speaker 18: It's the same for everything, right, So strong passwords like
[1:35:05] Speaker 18: I say this over and over again, and people really
[1:35:07] Speaker 18: underestimate that. But what people don't realize is that if
[1:35:10] Speaker 18: they reuse the password and it's leaked on the dark web,
[1:35:13] Speaker 18: even if they change. Like I say, there's a base password,
[1:35:15] Speaker 18: and like a lot of people use like a base password,
[1:35:18] Speaker 18: Like say, for example, I've always used the word macaroni
[1:35:22] Speaker 18: in my in my password, right, then I add macaroni one,
[1:35:26] Speaker 18: macaroni one two, three, macaroni one to three exclamation point.
[1:35:29] Speaker 18: The thing is, when hackers get your base password, they
[1:35:32] Speaker 18: have an algorithm that can run about ten thousand different
[1:35:35] Speaker 18: types of passwords, different variations of that one password in minutes,
[1:35:39] Speaker 18: and they can easily get into your account. So it's
[1:35:41] Speaker 18: not just you know, changing it, and it's making them unique,
[1:35:44] Speaker 18: especially for the accounts that are important. Like it's really hard,
[1:35:48] Speaker 18: Like I know, general users going to be like I
[1:35:50] Speaker 18: can't remember these passwords, Like there's no way I can
[1:35:52] Speaker 18: remember them all. So first of all, I would identify
[1:35:55] Speaker 18: which ones, which accounts are the most important to you
[1:35:57] Speaker 18: and definitely make unique ones for that. Then you don't
[1:36:00] Speaker 18: like to say passwords. We like to say pass phrases
[1:36:02] Speaker 18: because you want to make like a fun sentence, and
[1:36:04] Speaker 18: a lot of people that I know actually make you know,
[1:36:07] Speaker 18: some type of type of sentence in their head. So say,
[1:36:11] Speaker 18: for example, they say I love, and then they put
[1:36:14] Speaker 18: the name of the website they're using, and then have
[1:36:17] Speaker 18: a funny word and then have their favorite number. I
[1:36:19] Speaker 18: mean it's different for everyone, but you're changing a certain
[1:36:22] Speaker 18: part of that password that's completely unique for the app
[1:36:25] Speaker 18: that you're doing. The other thing that's easiest for me
[1:36:28] Speaker 18: as a cybersecurity person is a password manager, which automatically
[1:36:32] Speaker 18: generates these unique passwords and stores them and it signs them,
[1:36:34] Speaker 18: so it's really easy to find. But I know a
[1:36:36] Speaker 18: lot of people don't do that, so passwords are super important.
[1:36:39] Speaker 18: And then the other thing is multi factor authentication, which
[1:36:41] Speaker 18: means you're not just signing in with your username and password,
[1:36:44] Speaker 18: you're also signing in a third us. Well, technically it's
[1:36:47] Speaker 18: a second way. A second way with like a unique
[1:36:50] Speaker 18: code that's either sent to your phone, sent to your email,
[1:36:54] Speaker 18: or an authenticator app. And I will preface this, you
[1:36:57] Speaker 18: want to make it to your authenticator app because there's
[1:36:59] Speaker 18: a lot of sim swapping. And then also if you're
[1:37:02] Speaker 18: reusing the same password for your email and the code
[1:37:03] Speaker 18: get sent your email, they already are in your email.
[1:37:06] Speaker 18: So I would prefer to do authenticator app. But even
[1:37:10] Speaker 18: with just those two tips, it sounds so basic, and
[1:37:12] Speaker 18: I know you, I know probably everyone's heard them. Even
[1:37:15] Speaker 18: with those two tips, strong unique passwords and multi factor authentation,
[1:37:19] Speaker 18: those prevent almost ninety per I would say even more
[1:37:22] Speaker 18: than ninety percent of you know, Facebook social media hacks.
[1:37:25] Speaker 1: Yeah, because a lot of it's phishing too, where they're
[1:37:27] Speaker 1: sending you a text and you, like for Facebook, let's
[1:37:32] Speaker 1: say they send you like a you get a notification
[1:37:33] Speaker 1: that says, oh, you have copyright infringement on your page.
[1:37:36] Speaker 1: You're like, wait what and it's like log in here
[1:37:38] Speaker 1: and you do it so fast, and if you don't
[1:37:40] Speaker 1: have that two factor on, you've just handed over your
[1:37:42] Speaker 1: your password to the bad folks. And you know, if
[1:37:45] Speaker 1: you have two factor, you're going to get a code
[1:37:46] Speaker 1: texted and you're gonna be like, wait, what what? What?
[1:37:49] Speaker 1: What I just do? Is there any password manager that
[1:37:51] Speaker 1: you like or any two factor app that you like
[1:37:53] Speaker 1: that you recommend?
[1:37:55] Speaker 14: Yeah?
[1:37:56] Speaker 18: So, I mean I the only one I wouldn't recommend
[1:37:58] Speaker 18: for password manager is the last because they've actually been
[1:38:01] Speaker 18: breached a lot of times, I think at least two,
[1:38:04] Speaker 18: which means that your passwords that are stored on there
[1:38:06] Speaker 18: have also most likely been breached so I use one
[1:38:09] Speaker 18: password and I actually use because I'm very paranoid, I
[1:38:12] Speaker 18: use multiple, but I rarely recommend any of them except
[1:38:15] Speaker 18: for last past Keeper. Security is also great. VPN services,
[1:38:21] Speaker 18: there is a lot. I love Nord VPN. I know
[1:38:25] Speaker 18: a lot of people use EXPRESSDPN, but I'm not sure
[1:38:28] Speaker 18: the founder of that is a little sketchy to me.
[1:38:30] Speaker 18: So I used to recommend ExpressVPN. Now I'm moved over
[1:38:32] Speaker 18: to Nord and I actually have three VPN services too
[1:38:35] Speaker 18: because I'm paranoid. I'm a cybersecurity expert, but one VPN
[1:38:39] Speaker 18: is enough. So any VPN I would probably recommend.
[1:38:42] Speaker 5: Yeah, any of them, They're all great.
[1:38:44] Speaker 1: Any other issue, We've got about a minute here, What
[1:38:47] Speaker 1: any other issue that you think people should know about.
[1:38:49] Speaker 1: Any other tips that you want to offer or things
[1:38:52] Speaker 1: that you see that you think you know should be addressed.
[1:38:55] Speaker 5: Yeah, so there's a few. One is we need to
[1:38:58] Speaker 5: stop thinking that we have everyone should see everything about
[1:39:01] Speaker 5: our lives.
[1:39:02] Speaker 18: Like the number one ship I have is to just
[1:39:04] Speaker 18: start making your profiles private.
[1:39:06] Speaker 5: Lock it down. Like with AI.
[1:39:07] Speaker 18: Right now, they can scan pictures that you post, even
[1:39:10] Speaker 18: with nothing in them. They can pretty much tell you
[1:39:12] Speaker 18: that your exact location that has posted, so even for
[1:39:15] Speaker 18: family safety, your safety, like just if you don't need
[1:39:18] Speaker 18: to be public, like if you have friends already that
[1:39:20] Speaker 18: are like following you, you don't need to be public.
[1:39:22] Speaker 18: Like why does the public need to know everything that
[1:39:24] Speaker 18: you do unless you're trying to be an influencer. So
[1:39:26] Speaker 18: I would fully recommend to make every all of your
[1:39:29] Speaker 18: profiles private and then also just give out the least
[1:39:32] Speaker 18: amount of data that you can't, like, try not to
[1:39:36] Speaker 18: post everything, and like sign up for every account, try
[1:39:39] Speaker 18: to check out as a guest the least, Like the
[1:39:42] Speaker 18: less information people have on you, the less it's going
[1:39:44] Speaker 18: to be on the data brokers, which is like everywhere
[1:39:46] Speaker 18: in the US people keep saying, oh I keep the
[1:39:48] Speaker 18: leading them from data brokers, but it keeps popping back up.
[1:39:50] Speaker 5: I'm like, well, how.
[1:39:51] Speaker 18: Many more accounts have you be created in the last month?
[1:39:53] Speaker 18: You probably don't even realize, So just really try to
[1:39:56] Speaker 18: limit we like to call it it's your digital footprint.
[1:39:58] Speaker 18: Check out as a guest, try to be private, and
[1:40:01] Speaker 18: then those there's four kind of tips for everyone, so
[1:40:05] Speaker 18: strong passwords and multi factor on the authentication, which we've
[1:40:07] Speaker 18: already talked about.
[1:40:08] Speaker 5: Update your software. It's very very important.
[1:40:11] Speaker 18: People think that updating, you know, a phone, means that
[1:40:14] Speaker 18: it's going to go slower, and that couldn't be further
[1:40:16] Speaker 18: from the truth.
[1:40:17] Speaker 5: Software updates patch vulnerabilities, which means that they.
[1:40:20] Speaker 18: Patch basically open spots that hackers can get into in
[1:40:24] Speaker 18: that app or software. So update your software and just
[1:40:27] Speaker 18: really avoid clicking on any links or be really really
[1:40:30] Speaker 18: cautious if any link is getting sent to you or
[1:40:33] Speaker 18: any weird message that gets sent to you, because we
[1:40:36] Speaker 18: live in a crazy world right now where everyone's trying
[1:40:38] Speaker 18: to get in, hack in, and get have whatever whatever
[1:40:42] Speaker 18: reason it is they're trying to get in, So just
[1:40:44] Speaker 18: be very suspicious, go with your gut.
[1:40:47] Speaker 5: So those are the kind of high level tips.
[1:40:49] Speaker 1: That I have, and the main reason they're trying to
[1:40:50] Speaker 1: get in. It all comes back to money. We know
[1:40:52] Speaker 1: that they're trying to steal our identity, trying to steal
[1:40:54] Speaker 1: our money. And believe me, I'm sure you hear it
[1:40:57] Speaker 1: as much as I do. This stuff actually happens on
[1:41:00] Speaker 1: a daily basis. Yes, people fall for this stuff. Yes
[1:41:02] Speaker 1: people are getting money taken from them and it's really
[1:41:05] Speaker 1: tough to get it back. Caitlin Sarian cyber security Girl
[1:41:09] Speaker 1: on Instagram. Thanks so much for joining me today.
[1:41:12] Speaker 5: Thanks very much, Rich, I appreciate it.
[1:41:14] Speaker 1: Really good tips. Follow her on Instagram cyber security Girl.
[1:41:19] Speaker 1: Coming up, we're going to open up the feedbag and
[1:41:21] Speaker 1: we'll hear what you had to say this week in tech.
[1:41:26] Speaker 1: Welcome back to Rich on Tech. Rich DeMuro here talking
[1:41:29] Speaker 1: technology with you. Let me go through a couple of
[1:41:32] Speaker 1: lightning round stories before we get to the feedbag. First up,
[1:41:37] Speaker 1: Google is launching a certified refurbished Pixel phone program, so
[1:41:41] Speaker 1: you can buy a refurbished Pixel for up to forty
[1:41:44] Speaker 1: percent off. This is the Pixel six and Pixel seven series.
[1:41:48] Speaker 1: You can get these things for starting at to think
[1:41:50] Speaker 1: two hundred and fifty dollars. They inspect them, the battery,
[1:41:54] Speaker 1: the housing, the screens, they repair them with Google parts,
[1:41:56] Speaker 1: They install the latest software, even get a new box
[1:42:00] Speaker 1: and a compatible charger included. So if you want a
[1:42:02] Speaker 1: cheap phone, refurbished Pixel, it's a great, great device, even refurbished. Samsung, meanwhile,
[1:42:09] Speaker 1: is expanding its device repair network. This is one of
[1:42:12] Speaker 1: the big downsides of Samsung versus Apple. Apple has all
[1:42:16] Speaker 1: the Apple stores with Samsung repairs. Sometimes they could be
[1:42:18] Speaker 1: a little trickier, but this is the website to know.
[1:42:22] Speaker 1: Sell phone Repair dot com. Sell phone Repair dot com.
[1:42:26] Speaker 1: These are the official locations from the Total Assurance Repair Network.
[1:42:31] Speaker 1: Now they have nine hundred locations where they can do
[1:42:34] Speaker 1: out of warranty repairs, screen repairs, battery replacements, and device accessories.
[1:42:39] Speaker 1: Most repairs are done in under an hour and they
[1:42:41] Speaker 1: use genuine Samsung parts. So again, sell phone Repair dot com.
[1:42:46] Speaker 1: Bookmark that if you have a Samsung device if you
[1:42:48] Speaker 1: ever need help with it. And I thought this was interesting.
[1:42:51] Speaker 1: An ex Disney employee faces prison for hacking their menu system.
[1:42:57] Speaker 1: So this employee allegedly used their credentials to access Once
[1:43:01] Speaker 1: they got fired, they logged into Disney Systems and changed
[1:43:05] Speaker 1: their menu system. They changed all the fonts to the
[1:43:08] Speaker 1: wing ding symbols, you know, those funny symbols you can't
[1:43:11] Speaker 1: do anything with. But this is a scarier part. They
[1:43:14] Speaker 1: deleted all of the allergen information for menus. So that's
[1:43:18] Speaker 1: kind of nefarious right there. I get the silliness of
[1:43:21] Speaker 1: changing to the wing dings, but deleting the allergen information
[1:43:25] Speaker 1: is not cool. So the menu system went offline for
[1:43:28] Speaker 1: several weeks. Of course, they had to go to their backup,
[1:43:31] Speaker 1: which I guess Disney had. Thankfully, this person now faces
[1:43:35] Speaker 1: up to fifteen years in jail. And by the way,
[1:43:38] Speaker 1: this is the main takeaway. If your a company revoke
[1:43:41] Speaker 1: your employees access credentials immediately, do not let them linger
[1:43:46] Speaker 1: on that network. They must be gone from that system immediately.
[1:43:51] Speaker 1: And also have a backup system. Have a backup, because
[1:43:54] Speaker 1: if someone messes with your system, you got to get
[1:43:56] Speaker 1: to that backup. All right, let's get to the feedback.
[1:43:58] Speaker 1: Let's open this up. Melissa wrote in from Covina. I
[1:44:02] Speaker 1: love the Top ten. I found many of my favorite
[1:44:04] Speaker 1: movies and series from there. It's a time saver on
[1:44:07] Speaker 1: Hulu as well. I don't always agree with most of it,
[1:44:10] Speaker 1: but it is what it is. I don't have Netflix
[1:44:12] Speaker 1: right now, so their account sharing crackdown worked on me, sadly. Okay,
[1:44:17] Speaker 1: you know you can pay for your own account, Melissa,
[1:44:19] Speaker 1: thanks for the email. David from Saint Louis listen to
[1:44:22] Speaker 1: the podcast, he says, Hey, Rich, I was listening to
[1:44:24] Speaker 1: the show. I want to share my experience with to Doist.
[1:44:27] Speaker 1: I recently discovered it and fell in love with how
[1:44:29] Speaker 1: quickly I can capture tasks. I can forward emails to
[1:44:32] Speaker 1: create tasks within specific projects. I can use browser ad
[1:44:35] Speaker 1: ins to save weblinks for later. It integrates with Google Calendar,
[1:44:39] Speaker 1: lets you assign tasks to projects at du dates, reminders,
[1:44:42] Speaker 1: and priorities. It even has AI to create subtasks. For example,
[1:44:46] Speaker 1: it can generate a packing list for a trip. I'm
[1:44:48] Speaker 1: probably not doing it justice, but thought I would share.
[1:44:51] Speaker 1: Thank you, David. I have tried to doist in the past.
[1:44:53] Speaker 1: I actually do like it. It just maybe didn't have
[1:44:56] Speaker 1: one feature that I liked, or I think you had
[1:44:58] Speaker 1: to pay for something that I wanted. So good suggestion there,
[1:45:02] Speaker 1: Dan writes in Love the show listen every week. This
[1:45:05] Speaker 1: week or last week, you mentioned a listener who sawed
[1:45:07] Speaker 1: off his phone charger connector. I agree that does not
[1:45:11] Speaker 1: sound safe and I would never do that. Not safe
[1:45:13] Speaker 1: for the phone, and I'd be afraid of an electrical short.
[1:45:16] Speaker 1: I did want to mention that they should check his
[1:45:17] Speaker 1: phone port and try to clean it. I once noticed
[1:45:20] Speaker 1: trouble charging and realized the USBC didn't have that happy
[1:45:23] Speaker 1: click when fully inserted. I used a plastic toothpick, one
[1:45:26] Speaker 1: of those disposable flossers. You would not believe how much
[1:45:29] Speaker 1: pocket lint came out of the phone port. Once I
[1:45:31] Speaker 1: did that, the USBC went in smoothly. They sell cleaning
[1:45:34] Speaker 1: kits on Amazon. Hopefully you can pass this long. Yes,
[1:45:38] Speaker 1: I thought I mentioned that with the sowd off USBC,
[1:45:41] Speaker 1: which you should never do. But yes, the cleaning the
[1:45:44] Speaker 1: USBC ports do get clogged with lint, so went in doubt.
[1:45:47] Speaker 1: When there's an issue with the connection, phone's not charging,
[1:45:50] Speaker 1: check for lint in there. Just be gentle in that hole.
[1:45:56] Speaker 1: Michael from Santa Fe listens on KTRC. He says, sorry, Rich,
[1:46:01] Speaker 1: but facts is still essential in many industries. Healthcare relies
[1:46:04] Speaker 1: heavily on FACTS because it's HIPPOC compliant. How's a facts
[1:46:07] Speaker 1: hippoc compliant and provides proof of transmission unlike email. I
[1:46:12] Speaker 1: use it for insurance documents, doctors use it for prescriptions
[1:46:15] Speaker 1: and lab works. Some restaurants even take FACTS orders. It's
[1:46:18] Speaker 1: more secure and more reliable than most people think. Thank you.
[1:46:21] Speaker 1: Michael Gary writes in oh another facts machine, Hey, Rich.
[1:46:25] Speaker 1: One place where fax machines still seem to be very
[1:46:28] Speaker 1: prevalent is in doctor's offices and other medical facilities. I
[1:46:31] Speaker 1: see them still being used in those locations. I'm sorry,
[1:46:34] Speaker 1: but medical offices are so behind the times ninety nine
[1:46:37] Speaker 1: percent of the time. In fact, I just signed up
[1:46:39] Speaker 1: with that Amazon one Medical to see how that all is,
[1:46:42] Speaker 1: because it's like all done through the app. So I
[1:46:45] Speaker 1: love doctors. I think they're amazing. Thank you for doing
[1:46:47] Speaker 1: your incredible work. But all I want to do is
[1:46:50] Speaker 1: make my appointment online, see my results online, do everything online.
[1:46:54] Speaker 1: I don't want to have to talk to anyone. I
[1:46:55] Speaker 1: just want to go in and that's it. I guess
[1:46:58] Speaker 1: that's too much to ask. Lily from Orange, just a
[1:47:03] Speaker 1: great big thank you for translating tech lexicon to ordinary English.
[1:47:07] Speaker 1: I'm a senior citizen, middle to low tech enabled person
[1:47:10] Speaker 1: and I really appreciate how you distill the mumbo jumbo
[1:47:12] Speaker 1: and tell us how too. I also like the scammer
[1:47:15] Speaker 1: alerts your ardent follower, Lily from Orange, Thank you, Lily.
[1:47:20] Speaker 1: Jeff writes in here, Rich, I was listening to your
[1:47:22] Speaker 1: October show about visiting Microcenter. I love going there and
[1:47:25] Speaker 1: Best Buy, but they're now basically used as Amazon's showrooms,
[1:47:28] Speaker 1: which is unfortunate. I also used to love going a
[1:47:31] Speaker 1: forty seventh Street Photo and Circuit City, the one I
[1:47:34] Speaker 1: miss most is crazy, Eddie. I'm listening to an audio
[1:47:37] Speaker 1: book called Retail Gangster about the rise and fall of
[1:47:40] Speaker 1: the owner. Highly recommend it. Your show inspired me to
[1:47:42] Speaker 1: go back to micro Center this week. And when I
[1:47:44] Speaker 1: visit my parents in Florida, I like to visit a
[1:47:47] Speaker 1: store named Brand Smart Great Deals. Ah, Jeff, I will
[1:47:51] Speaker 1: listen to that book. John from San Diego, good afternoon.
[1:47:55] Speaker 1: These are the bomb. I have small ear canals. None
[1:47:57] Speaker 1: of the earbuds ever stay in, so I use them
[1:47:59] Speaker 1: for biking. Next, I have Bo's headphones for airplane trips.
[1:48:03] Speaker 1: One hundred dollars at Costsco. Thanks a bunch. They are
[1:48:06] Speaker 1: these shocks open run se and yes they're bone conduction headphones.
[1:48:10] Speaker 1: I've been using them and testing them for my runs
[1:48:13] Speaker 1: and they are excellent if you don't want something in
[1:48:15] Speaker 1: your ear. Finally, Gordon says your show is my go
[1:48:18] Speaker 1: to commute Saturday show. Thank you, Gordon, thanks for listening.
[1:48:22] Speaker 1: That's going to do it for this episode. You can
[1:48:23] Speaker 1: find me on social media rich on Tech. Everything I
[1:48:27] Speaker 1: mentioned is on the website. Go to rich on Tech
[1:48:29] Speaker 1: dot TV. Thank you so much for listening. There are
[1:48:32] Speaker 1: so many ways you can spend your time I do
[1:48:34] Speaker 1: appreciate you spending it right here with me. Thanks to
[1:48:37] Speaker 1: everyone who makes this show possible. My name is rich Demiro.
[1:48:40] Speaker 1: Talk to you soon.

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