# HMRC’s performance on post causes frustration

An episode of [ICAEW podcasts](https://invisiblenetwork.ai/podcast/1074716082), 16 Feb 2026, 2:29.

Audio: https://www.podtrac.com/pts/redirect.mp3/feeds.soundcloud.com/stream/2267643488-icaew-hmrcs-performance-on-post.mp3

Although HMRC is getting closer to meeting some of its key service targets, delays in responding to post and processing repayments continue to cause frustration for taxpayers and agents.

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