# Physicians' claims in Gauteng are purportedly threatened by the Compensation Fund backlog

An episode of [The Midday Report with Mandy Wiener](https://invisiblenetwork.ai/podcast/1074292047), 14 Oct 2026, 4:45.

Audio: https://traffic.omny.fm/d/clips/5dcefa8e-00a9-4595-8ce1-a4ab0080f142/fe8d1a9a-a053-424d-9f40-a57500d5394b/2e876df7-75c5-4407-9de8-b4e300b4469b/audio.mp3?utm_source=Podcast&in_playlist=18146681-7843-46cf-9a9c-a57500d59fe7

Mandy Wiener speaks to Acting Chief Director Medical Benefits at The Compensation Fund, Nobantu Morrison about the backlog that is being experienced by The Compensation Fund. The Midday Report with Mandy Wiener is 702 and CapeTalk’s flagship news show, your hour of essential news radio. The show is podcasted every weekday, allowing you to catch up with a 60-minute weekday wrap of the day's main news. It's packed with fast-paced interviews with the day’s newsmakers, as well as those who can make sense of the news and explain what's happening in your world. All the interviews are podcasted for you to catch up and listen to. Thank you for listening to this podcast of The Midday Report Listen live on weekdays between 12:00 and 13:00 (SA Time) to The Midday Report broadcast on 702 https://buff.ly/gk3y0Kj and on CapeTalk https://buff.ly/NnFM3Nk For more from The Midday Report go to https://buff.ly/BTGmL9H and find all the catch-up podcasts here https://buff.ly/LcbDdFI Subscribe to the 702 and CapeTalk daily and weekly newsletters https://buff.ly/v5mfetc Follow us on social media: 702 on Facebook: https://www.facebook.com/TalkRadio702 702 on TikTok: https://www.tiktok.com/@talkradio702 702 on Instagram: https://www.instagram.com/talkradio702/ 702 on X: https://x.com/Radio702 702 on YouTube: https://www.youtube.com/@radio702 CapeTalk on Facebook: https://www.facebook.com/CapeTalk CapeTalk on TikTok: https://www.tiktok.com/@capetalk CapeTalk on Instagram: https://www.instagram.com/ CapeTalk on X: https://x.com/CapeTalk CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567 See omnystudio.com/listener for privacy information.

## Transcript

[0:00] Speaker 1: There have been concerns raised about the compensation fund, particularly
[0:03] Speaker 1: the Gauteng branch, which was allegedly battling massive backlogs to
[0:08] Speaker 1: approve medical service providers. Reports suggesting in the Citizen newspaper
[0:17] Speaker 1: that doctors treating injured workers could be left unable to
[0:21] Speaker 1: submit claims for payments. Let's get clarity here. on this
[0:25] Speaker 1: and speak to Nobantu Morrison, who's the Acting Chief Director
[0:28] Speaker 1: for Medical Benefits at the Compensation Fund. Nobantu, good afternoon
[0:32] Speaker 1: to you. Thank you so much for your time today. Firstly,
[0:36] Speaker 1: is there a backlog at the Compensation Fund when it
[0:39] Speaker 1: comes to submissions from medical service providers?
[0:44] Speaker 2: Hi, Mandy. Thank you for having me on. The backlog,
[0:48] Speaker 2: we need to make a distinction here. When our stakeholders
[0:51] Speaker 2: need to use our online system, they have to have
[0:57] Speaker 2: a profile created. So that just makes them be able
[1:02] Speaker 2: to submit claims, submit medical invoices and medical reports for
[1:06] Speaker 2: us to process. There's been issues around that particular administrative
[1:11] Speaker 2: process in applying for new stakeholders. But currently we have
[1:17] Speaker 2: 4,800 MSPs that are active with us and it's not
[1:20] Speaker 2: affecting their ability to submit instances because as a contingency,
[1:25] Speaker 2: we allow manual submissions should our systems present any issues
[1:32] Speaker 2: for our stakeholders.
[1:33] Speaker 1: According to this report, only 109 Gauteng doctor profiles were
[1:38] Speaker 1: approved over six months, which is, as I understand it,
[1:41] Speaker 1: inadequate given the number of providers and the growing volume
[1:44] Speaker 1: of outstanding claims. Is this correct?
[1:48] Speaker 2: Mindy, again, I'm going to ask that you make a distinction.
[1:51] Speaker 2: Asking to... have access to our systems is one process.
[1:55] Speaker 2: That 109 is reference to a completely different process that
[2:01] Speaker 2: is not linked to this.
[2:02] Speaker 1: So what is that process?
[2:04] Speaker 2: That process is banking details. So it has nothing to
[2:07] Speaker 2: do with accepting users who want to use our system.
[2:13] Speaker 2: That number is about 450 that have been affected by
[2:17] Speaker 2: this problem. And that 450 is not just housing. It's
[2:21] Speaker 2: countrywide because our system is used in all nine provinces.
[2:24] Speaker 2: And it's made up of medical service providers and employers.
[2:28] Speaker 2: So that 109 has nothing to do with the problem.
[2:31] Speaker 1: So, okay, let's draw the distinction. And then if you
[2:34] Speaker 1: look at the problem, what are you doing to resolve it?
[2:37] Speaker 2: Well, ICT has resolved the problem. The problem started in August.
[2:42] Speaker 2: On the 4th of August, it was resolved in September.
[2:45] Speaker 2: Then it was working for about four days, and another
[2:48] Speaker 2: issue came up. It has now been resolved. And by
[2:53] Speaker 2: the end of October, we would have been able to
[2:55] Speaker 2: grant access to these 450 users that were affected by it.
[3:00] Speaker 1: Do you still have a bottleneck, though, that you need
[3:03] Speaker 1: to work through?
[3:03] Speaker 2: Yeah, it's the 450. Okay.
[3:07] Speaker 1: So I'm trying to stay with you here to make
[3:08] Speaker 1: sure I understand this.
[3:09] Speaker 2: Yeah.
[3:11] Speaker 1: Are you hoping that you'll be able to clear that
[3:14] Speaker 1: bottleneck then, that people will be able to get payouts?
[3:20] Speaker 2: No, no. This is to use our system. The payouts
[3:23] Speaker 2: have been happening. For that matter, Gauteng has finalized 92%
[3:27] Speaker 2: of the invoices that they've received this financial year to
[3:31] Speaker 2: the value of $ 740 million. So it has not affected
[3:34] Speaker 2: the payouts. It's just affected the ability to submit a claim.
[3:39] Speaker 2: But we have other ways that they can submit. So
[3:42] Speaker 2: there's not been a service delivery disruption because of this issue. Okay.
[3:47] Speaker 1: And are you satisfied with the way that you're handling
[3:50] Speaker 1: the system in itself and that these issues don't arise again?
[3:54] Speaker 2: With systems, issues do arise. But like I say, this
[4:00] Speaker 2: 150 is affecting the entire country. It has nothing to
[4:04] Speaker 2: do with just being hounding. So it is a small number,
[4:08] Speaker 2: and again, it's made up of new doctors. So these
[4:11] Speaker 2: are doctors who are signing up to treat patients under
[4:14] Speaker 2: the Compensation of Occupational and Injurious Diseases Act. So these
[4:18] Speaker 2: are doctors who are coming in for the first time
[4:20] Speaker 2: into the system. The existing doctors have not been affected
[4:23] Speaker 2: by this problem.
[4:25] Speaker 1: Nobantu, thank you very much for explaining all of that.
[4:27] Speaker 1: Nobantu Morrison, Acting Chief Director for Medical Benefits at the
[4:30] Speaker 1: Compensation Fund. I think I understand that. As she says,
[4:34] Speaker 1: the payments aren't being affected. It's just creating a new application,
[4:39] Speaker 1: and that would be new doctors. But there's still a
[4:41] Speaker 1: problem with the system, and systems have problems. I don't know.
[4:44] Speaker 2: Okay.

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