# Quality Assurance : from quality control to TQM/TQL

- Institution: CERN
- Department: CERN Academic Training Lecture,383
- Speaker: D. Perrin
- Year: 2000
- Level: Graduate
- Language: English
- Subjects: Economics, Society and politics
- Source: [CERN](https://videos.cern.ch/record/3024661)
- Licence: [CERN](http://copyright.web.cern.ch)
- Who can watch: Teens profiles and older (sources give no ratings; placed by Invisible Network from the source's own words)

What is meant with \"Quality\" ? - How is Quality \"measured\" ? - How is a QA system structured, built and assessed ? What are the reference standards ? are some of the questions addressed by these lectures. The constraints, advantages, benefits, \"pros and cons\" of a system management are analysed. Application to services, research, education, organisations and administrations are presented. The natural evolution from quality control , quality systems and quality management to self assessment is sketched..

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## Lectures

1. [Quality Assurance : from quality control to TQM/TQL](https://invisiblenetwork.ai/learn/cern/3024661/df7b8aa954dc), 52 min (CERN's player)