# Update on Service Management project

- Institution: CERN
- Department: Service Management
- Taught by: Reinoud Martens, Mats Moller
- Year: 2010
- Language: English
- Subjects: Business and management
- Source: [CERN](https://videos.cern.ch/record/3019854)
- Licence: [CERN](http://copyright.web.cern.ch)
- Who can watch: Tweens profiles and older (sources give no ratings; placed by Invisible Network from the source's own words)

GS and IT Service Management project status meeting --------------------------------------------------------------------------

Distribution: Sigurd Lettow, Frederic Hemmer, Thomas Pettersson, David Foster, Matti Tiirakari, GS&IT Service Providers

When and where: Thursday 2nd September at 10:00-11:30 in IFiltration Plant (222-R-001)

Dear All,

We would like to inform you about progress made on different topics like the Service Catalogue, the new Service Management Tool and the Service Desk. We would also like to present the plan for when we hope to "go live" and what this will mean for all of you running and providing services today.

We will need your active support and help in the coming months to make this happen.

GS&IT Service Management Teams Reinoud Martens, Mats Moller.

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## Lectures

1. [Update on Service Management project](https://invisiblenetwork.ai/learn/cern/3019854/296b9cd88330), 49 min (CERN's player)