# Presentation of new features in ServiceNow

- Institution: CERN
- Department: Service Management
- Taught by: Olaf Van Der Vossen, Patricia Mendez Lorenzo
- Year: 2012
- Language: English
- Subjects: Business and management
- Source: [CERN](https://videos.cern.ch/record/3007306)
- Licence: [CERN](http://copyright.web.cern.ch)
- Who can watch: Tweens profiles and older (sources give no ratings; placed by Invisible Network from the source's own words)

We would like to present a few important new features in SNOW like SLAs, new visibility levels, new priority matrix, revised notifications, etc.

This will be a one hour presentation with the possibility to raise questions and have on-line demonstrations.

Friday 8.6 at 16:00 - 17:00 in the BE Auditorium (B 6-2-024)

Hope to see you all,

GS and IT Service Management Team .

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## Lectures

1. [Presentation of new features in ServiceNow](https://invisiblenetwork.ai/learn/cern/3007306/431eb48af70a), 1 h 13 min (CERN's player)