# Crawford Automation – A Guided Application of Structured Problem Solving

- By: Stephen Thomson, Kevin Hollis, and Laurie Turnbull
- Publisher: Institute of Technology and Advanced Learning and Conestoga College
- Source: [LibreTexts](https://biz.libretexts.org/Bookshelves/Business/Advanced_Business/Crawford_Automation__A_Guided_Application_of_Structured_Problem_Solving_(Thomson_Hollis_and_Turnbull))
- Licence: [CC BY-NC-SA 4.0](https://creativecommons.org/licenses/by-nc-sa/4.0/)
- Read at LibreTexts: https://biz.libretexts.org/Bookshelves/Business/Advanced_Business/Crawford_Automation__A_Guided_Application_of_Structured_Problem_Solving_(Thomson_Hollis_and_Turnbull)
- PDF: https://downloads.libretexts.org/api/v1/download/biz-98253/pdf

This is a multimedia-enabled case in which students will be guided, by an industry expert, to apply structured problem-solving that addresses a typical supply chain problem, missing parts. What first appears as the issue may be a symptom of a root cause(s). The case utilizes videos, data files for analytics, audio recording, and videogame-style exercises to find the missing box of parts.